I ordered a new fridge and range (Bosch). The Fridge was delivered damaged, Kitchen and Bath took no responsibility for the damage.The range is taken 6 months to be delivered. They take no accountability. Their customer service is terrible. They just order in their PC and walk away !! it would be better if you order it yourself. The sales rep. hung up on me after I asked for an update.Do not buy here. One star is too generous for this business.

My husband and I worked with Melissa Wood at this location. Her suggestions and guidance were spot on and she was extremely pleasant. Cant recommend her enough!

This could be a case study in how to turn a 5-star review into a 1-star. I needed to replace a dishwasher. They knew their product well, and were very responsive to my questions and it was an easy transaction. They arranged for their installer to come, and he did, great job. Two days later, I discovered that the installer had attached the water supply line incorrectly, and it had buckled my hardwood floors and done thousands of dollars in damage to my home. When I called them, they had the installer here within an hour; he accepted responsibility and replaced the line immediately, filed a claim with his insurance and called me back with the claim number. Even then, I was OK, and appreciated that he didnt try to dodge responsibility. Look, if you do this every day, then sooner or later its going to happen.But when I called the salesman, that call went south pretty quickly. Because the installer was an independent contractor, I was having to deal with his insurance company, and his insurance was telling me some things that concerned me. I wanted Kitchen And Bath Galleries to help me work with the insurance, or maybe help me with the out of pocket expenses. They absolutely refused to do anything for me.Now Im having to pay for the water damage myself, out of pocket, and then filing a claim, hoping the installers insurance will reimburse me for it. My family will have to deal with all the blowers and fans, and no kitchen for three days. And when we repair the floors we will have to be out of the house for another three days. Their insurance will not pay for the hotel those three days and they emphatically refuse to pay for mold damage. And Kitchen and Bath Galleries doesnt even want to know about it!So if you want to buy an appliance from people who know their stuff and make the sale easy, this is the place. Just know that if anything goes bad, you will be completely on your own.

The Cary location had really nice examples of kitchens and baths. Unfortunately I left without even being asked to schedule a design appointment after I told the sales associate that I was interested for my kitchen and master bath remodel. She actually told me to go look around on my own and there was no other customers in the store. When I was done I had to go look for her. The sales associates let me walk out the door after I asked her if I could have her business card. A potential sale that could have been upwards of $75,000 walk right out the door. I was so shocked that I sat in their parking lot in my car for about 10 minutes and no one came out to catch me. I’m sad for the owners. It looks like a great company and I really liked the work but I’ll never know for sure. That’s my 2 cents now you be the judge.

We are using K&B Galleries for design and coordination for a substantial kitchen and master bath renovation. They have been great to work with and very helpful with insights and support. Work is still underway so we havent had installation, but do far were very happy

Informative, lots of choices, pleasant, comparative pricing and local

We bought a stove and refrigerator from them and had both installed. Every step was easy and their staff is professional and know their business. We are delighted! Recommended.

Another great experience, worked with Bill on the order, great communication.Frank and his partner on Delivery team were so good on a very difficult extremely tight location.They spent a lot of time making sure it was right!I was going to save a few bucks and pick the appliances up, Bill talked me into using their service, soooo glad that I did.Shop local and support great businesses like this one!ThanksGreg

We worked with Rebecca at the Cary KB&G on two projects. First, we remodeled our master bath and bedroom. This was a significant redesign where we moved walls around, completely demolished the existing bathroom. The results were excellent. She was imaginative, creative and so easy to work with. After that experience, we contacted her again to remodel our kitchen. Again, this was a significant upgrade. We had a problematic existing layout that she resolved to satisfy all our objectives. We recommend Rebecca and KB&G without reservation.

Rebecca Rotella did a great job on my kitchen/living room in my condo - she totally transformed it! Her design ideas were so helpful and insightful. She listened, adjusted based on customer needs/wants, and created a beautiful kitchen/living room. She is also such a nice person and delightful to work with. I highly recommend Rebecca!

Michelle is AWESOME!!! She is extremely professional, meticulous and so organized. Her work ethic is exceptional and she follows through on every detail. We enjoyed working with her and everyone in her office. Michelle always returns your calls, keeps you updated and the final result was just what we wanted. She is full of ideas and ultimately she will guide you toward your dream kitchen. We will call her again with our next project and would recommend her to anyone. We were VERY happy with everything she did! She did a TERRIFIC job!

Worked with Michelle to remodel our master bathroom and had a very positive experience. She was very knowledgeable and always willing to answer questions and make recommendation. Im so happy with my new spa bathroom. I highly recommend using Michelle and also Frey Builders.

We worked with Rebecca Rotella Riley at Kitchen & Bath Galleries on a kitchen and bathroom remodel. She was organized, patient and a clear communicator. It was overwhelming the amount of decisions that needed to be made but Rebecca was there helping us along the way and keeping an eye on every detail. We would highly recommend her to anyone who needs a designer. The care and attention she brought to our project helped to make it an easy and rewarding process.

After reading all the AMAZING reviews of Michelle by other clients I can only say, they are ALL TRUE! You simply cannot find a more dedicated, professional, patient and punctual designer than Michelle Verrill, KITCHEN & BATH GALLERIES/CARY, NC. Her precision in the technical part of the design for our two bathrooms was extremely important for the implementation of the unique and functional result. She LISTENED and guided us to just the right choices in materials. She has good relationships with other vendors, making for efficient visits as we made our rounds to select fixtures and hardware. She is organized and always has time to answer questions, no matter how busy she may be. She goes to the mat for her clients when things dont go smoothly. We have done many renovations on numerous homes and Michelle is #1 in our book! We are thrilled with our beautiful bathrooms and absolutely will call on her should we be brave enough to renovate again in the future!! :)In addition, anytime we needed to phone Kitchen & Bath Galleries, all the staff could not have been more friendly, kind and helpful...it is a TERRIFIC Team!

Fabulous experience with Kitchen & Bath Galleries, Desi, Catharine and the contractors. The collaborative, team effort and attention to detail generated an incredible home renovation. It began with Desi who really listened to our wants/needs and vision, and then creatively set out to make it a reality. I will never forget our first meeting. As Desi walked through the house, she would stop to sketch out some quick ideas so that we could envision what her mind was creatively building. She is a deep thinker and problem solver with an amazing attention to detail – all of which were incorporated in her design layouts.Catharine made picking out the tile, flooring, backsplash, grout, fireplace surround, cabinet handles, paint colors and stain a breeze! This can be incredibly daunting as there a wide selection of items to choose from. Her experience and expertise were immeasurably useful.I would be remiss if I did not mention that Desi had THE most competent team – from the K&BG team who helped pick appliances and install the cabinetry and shelves, to the contractors and sub contractors. Every step of the process was handled with such care and attention to detail. They excelled at all phases of this project from design to construction. We were awed by the contractors as we watched them remove and replace a load bearing wall, raise the ceiling, create arches for our family room ceiling, add new windows, add a double sides fireplace, add sliding glass doors, add hardwood flooring, install new cabinetry, do all the plumbing and electrical work, handle the inspections, install granite, tile, etc. They did this and so much more! Within 7 months, we were able to move into our beautiful, newly renovated home.We have been in the house for almost 6 months and we still walk through our home and say “wow”. This team surpassed our expectations.

We had the pleasure of working with Rebecca on 3 major renovation projects over the past 5 years. She is a creative problem-solver and thinks outside of the design box to come up with unique ideas, making each of her projects special. Her confidence put us at ease and she was endlessly patient with us! By the time we got to our most recent projects, we pretty much just stepped back and let her do her thing. The results are beautiful, fit our lifestyle perfectly, and garner many compliments from our visitors. Another important point is that K&B stands behind their products - We have had dings occur on some of the cabinet doors over the past 5 years. A quick message to Rebecca, and someone is here to either patch it or even replace to door entirely.

I worked with Michelle at Kitchen and Bath galleries and she was very patient and easy to work with in making the various decisions required with a kitchen remodel.I have also purchased appliances previously at Kitchen and Bath and there was no pressure to buy high end or unneeded items. Everyone there was pleasant to work with and helpful.

We recently completed a remodeling of a kitchen and bath with Michelle Verrill as our designer from Kitchen and Bath Galleries in Cary. Michelle offered creative ideas and excellent customer service to us during the process. She and her assistant Catherine were quick to respond to every request and consistently stayed in touch throughout the project. We highly recommend Michelle for your design needs!

Terrific variety and great prices! Just purchased a refrigerator and W&D for less than any box store. Thanks, Bill!

Cool with their employees taking up and entire road. I’m cool with not spending my money here.

Worked with Rebecca at K&B to renovate our kitchen and master bath. She made the design process so easy and was a great help in picking out the finishes that worked best with my style.

Great experience working with Kitchen & Bath Galleries, Michelle V, and the contractors. We replaced our whole kitchen - cabinets, countertops, tile, and appliances. Excellent design and customer service was provided, and especially like the calendar that was shared with us to let us know what work was being done and when. The work was completed according to schedule and we are very pleased with the result. Couldnt have done it better ourselves and would recommend this place to anyone looking for a high quality and low hassle kitchen reno experience.

We couldn’t be more pleased with the experience we had with Rebecca and Kitchen and Bath Galleries. Rebecca provided a well thought out design plan for our new kitchen that addressed all of the issues we raised with our existing space. She went through everything in great detail with us, many times after normal hours, and was very receptive to any changes we wanted to make. She carefully listened to our style preferences and provided guidance and input on selections with the ultimate decision always in our court. She supported with excellent communication and quick follow up with all the vendors as needed. The contractors that they work with are top notch. The project was finished on schedule. The team did a very thorough walk through for the punch list and took care of all items quickly. Rebecca has a wonderful eye for design. Her ability to organize and walk us through every step of the way was outstanding. We highly recommend her and the Kitchen and Bath Galleries team.

Was going to shop there for a new appliance for my home I just bought. One of the employees in his car told me that the parking for was kitchen and bath galleries only. I was going to shop there but after the employee interaction I will be taking my business elsewhere

Both my husband and I were thrilled with our kitchen remodel design from Rebecca of Kitchen & Bath Galleries Cary. Although our house is less than 15 years old, I was very unhappy with the poorly designed kitchen. Rebecca showed us a design that opened up everything, as well as providing plenty of working counter space, while increasing our storage space. A dream come true! Rebecca has great vision as well as the ability to incorporate our specific wishes. Our project has been completed for several months now and I continue to love it more every day. I can hardly remember the old design as the new one feels like it has always been here. I absolutely love it!!!! Thank you, Rebecca!

Very professional, Rebecca is a dream to work with, very creative in the planning process and an incredible attention to detail during implementation. Highly recommend you work with her if you work with Kitchen & Bath Galleries.

I honestly cannot say enough great things about Rebecca Rotella and her professionalism, courtesy, customer service and design capabilities. From the moment my husband and I first met with Rebecca, I could tell she had the talent and caring heart needed to bring our kitchen dreams to life. Her attention to detail is unmatched and her communication is superb. She is creative, thinking outside of the box, and is confident in her design choices while always keeping the clients desires and needs in mind. I cannot recommend her enough!

Our project was a 2,200sf additon to a lake house including new kitchen, three baths plus renovating the existign space. Michelle Verrill was our designer and held our hands during every step of the process which included custom cabinets, granite, hardware, flooring, appliances and flooring. She had this wonderful progressive process which made every material selection make sense. She never pressured, offerred great alternatives and visuals, seemed to always know our tastes and was sensitive to our overall budget.Additionally she made several trips to Lake Gaston to perform measurements, superivse installation and then follow-up to make sure everything came together. Our general contractor mentioned on several occasions that she was awesome to work with and made his job so much easier.My wife and I would very much recommend Michelle. She is an excellent designer, has great organizational, communication and service skills and made this a wonderful experience. Not always easy when you have to navigate the varying tastes between wife and husband.....but she made it easy. And we are thrilled with the finished product which is also getting rave reviews from family and friends.

TERRIBLE customer service. Purchased and entire line of Thermador high end appliances for our kitchen remodel and had nothing but trouble. We purchased a built-in refrigerator. When the refrigerator was to be delivered, we questioned the sizing on the opening, myself and the builder called and went out to the showroom. Not one single person in either location could tell us about the specs. They explained that we needed a box built around the refrigerator. Had our builder build a box, Kitchen and Bath came out to deliver the frig and told us it was all wrong (per their specs) and took my refrigerator back. They would let us look at the refrigerator, that I owned, or help us. Talked directly to Thermador, they said Kitchen and Bath didnt know what they were talking about. Long story short, after having the manager of Kitchen and Bath come out and advice us how to build the box, again incorrectly and having to pay my builder three times to build and rebuild the box around the refrigerator it all could have been done with scrap wood and done in a 1/4 of the time. I would never ever use Kitchen and Bath Galleries anyone interested in high end or any appliances, go elsewhere! They need some serious schooling on how to appropriately deal with customers. I never got an apology from anyone in the company and we deserved one!!! CEO of the company asked if he could come out and talk about our problems with the service. I took my time out of my day allowed him into my home and all he did was refute my claim. I told him before he came out that I was not going to rehash what happened but help him to improve on their customer service. I should never have wasted my time. If I could give them zero stars I would

Desi is a pleasure to work with. The resources and professionalism of Kitchen & Bath are unparalleled.

Michelle is wonderful and knows her job!!!