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The Automaster
736 Castleton Rd C, Castle Rock, CO 80109, United States
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The Automaster
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La
Review №1

This was by far the best experience I have ever had at an auto body shop. The customer service was beyond outstanding and they had my car completely fixed in an impressively timely manor. The technician is extremely good at what he does and all of the staff was caring and accommodating to my situation. I wish I could give this place more than 5 stars!

Ta
Review №2

This was the first time I used this shop. So far so good. Very Friendly and were able to get me in right away. He is Toyota certified which made me feel better. I plan to use them again in the future.

Am
Review №3

Always professional and timely care. Beat mechanic ever!

Ro
Review №4

Car had 2 alternators installed to no avail buy Big O, they couldnt fix, I brought the car to automated and in one day found the problem and got the car repaired.

Ja
Review №5

Love automaster, Rick is great have taken my cars there for years

Da
Review №6

Called them in the morning and they easily were able to fit me into the schedule! Also, before doing an expensive job, they called me, which was thoughtful. Good prices!

An
Review №7

Great experience. Super fast. Was able to get me in right away. Thanks Rich!

Ba
Review №8

I just moved here, and my sister recommended Automaster when I needed repairs on my car. Rick is the best mechanic and my was done quickly and very cheaply. Id recommend this place to anyone!

Ch
Review №9

Rick was great! Honest and trustable mechanic who had the can do attitude I was looking for.

Ga
Review №10

Great work and awesome valje

Ma
Review №11

As a small business owner, I understand the importance that public reviews can have both positively and negatively on a business. I do my very best to give a fair,honest and objective perspective of my experiences. But please keep in mind, these are personal opinions only.In brief, it appears the quality of the service was fair, but their communication was poor. In their defense, they had just moved to their new location and seemed to be in a bit of disarray. That being said, my car was towed there on a Monday and they did not order parts until Thursday of that week. The original verbal estimate they gave me was for $500. I requested on three separate occasions to please email me a written estimate, however I never received one. When the repairs were finally completed 5 days after the drop off, they called me with a bill for over $1,600. After an explanation of my high frustration that the new bill was more than three times the estimate, and the fact that they had not communicated the changes, nor provided a written estimate as I requested, they did lower the bill to about $1,100. As much as I appreciate the liberal adjustment, it is extremely frustrating that there was no communication nor a provision of a written estimate. Id like to chalk my experience up to bad timing during their transition, but my sense is that their level of organization and attention to detail was not where I would have expected it to be.

El
Review №12

Absolutely amazing! I am so thankful for the people at this shop. Amazing service and prices and people. Will absolutely be coming again.

Si
Review №13

Come here! COME HERE FOR TRUSTWORTHY AND LOVELY SERVICE. You will NOT REGRET IT!!!! Ive never found such a hidden gem of a business. They are kind, personable and professional. Rick and Tanya are outstanding at what they do and they deserve your business and I will tell everyone about them always. WHAT A FIND. Thanks, Automasters... Im so thankful for you..

Lo
Review №14

Took my car and my daughters car here, cars done when they said, friendly service and professional. I would recommend.

Br
Review №15

THIS SHOP HAS GONE UNDER ALREADY. The owner will tell you anything and everything you want to hear in order to get your car in there they also have unsupervised Underqualified lube techs working on non lube tech jobs, The cars leave sloppy unfinished and or incorrectly. Highly Dangerous shop!

Na
Review №16

We trust them with everything!! When we first brought our car in, we were not familiar with the area. We needed a mechanic to look our car over as we prepared for a road trip to the Grand Canyon. Not only did they get our car back to its full potential, but they did it affordably and found safety recalls and repairs that were still covered under our extended warranty. We have been back a few times for routine maintenance and couldnt be happier!! Tonya is one heck of a shop manager (I dont actually know her title, but she handles it all!) with great communication, updates and thorough explanations. Ricks work speaks for itself. FANTASTIC ALL AROUND!

Ka
Review №17

Great mechanic, found the problem super fast after taking it to few others that didn’t know what was the problem. Also super reasonable prices. The guy is busy but I guess it’s good people likes his work. Highly recommended.

Et
Review №18

Trustworthy family owned business. Has been fixing my familys cars for years and we havent disappointed yet. If you want on honest service on your car this is the place.

Me
Review №19

Honest, reliable and affordable

An
Review №20

Fast, friendly and honest service. They were able to diagnose the problem, order the parts and then fix it the next day. Everyone from the front office to the mechanics were nice and friendly. I highly recommend and will definitely be back.

Ha
Review №21

Went in for a simple oil change and now it’s all over my drive way, car might be totaled.

Jo
Review №22

Just moved to the area & was looking for a shop. Very nice people. Had an A/C problem & it was fixed same day w/reasonable prices. Will come here again for future auto problems. Would recommend!

Am
Review №23

Rich does such an amazing job on my vehichles and Tanya is a doll! I send all my friends and family here. Affordable and reliable- what more could you want in auto repair!

Jo
Review №24

Ive been going to Rick at Automaster for several years now and have always been satisfied. It began when Rick diagnosed and solved a miss in my Jeeps engine that the dealer couldnt find. Since then Ive brought all of my vehicles there for repair and preventative maintenance and have always been satisfied. While probably not the cheapest, hes fair, honest, and very capable.

Ki
Review №25

I brought in my Lexus for an oil change, they offered me coffee and muffins, I was actually allowed to watch them do the work and talk to the mechanic, and he showed me my old oil and filter and did a very thorough full inspection and helped me clean my engine for show. They went above and beyond my expectations, and theyre so kind and treat you like family. A few weeks later I brought in my other Lexus for some work and they still did a fantastic job. The owner told me he worked for Toyota and what would be best for my vehicles. A week later, I got a thank you letter for my business, theyre unbelievably friendly and professional:)

Al
Review №26

These people are AMAZING!! My husband was driving to work (he commutes to Denver), and he broke down in castle rock. The dealership we bought my car from sold us a car with significant amounts of damage in the engine, so the engine seized. My husband was towed to this place. Rick looked at the car and unfortunately it needed a new engine. They fixed it fast (I also was kinda a pain in the butt cause I got anxious about not having a car) but Tanya was always nice and gave me updates and sent me pictures of what the damaged engine looked like so we can fight the dealership.Fast forward to yesterday. The engine started overheating, so I immediately pulled over. Luckily I caught it well before it became toast. I frantically called Tanya and she calmed me down and helped me out with what I could do and what it could be. Rick was nice enough to drive down here (we live in Colorado Springs) and look at the car. He also fixed it free of charge. A hose had come off of the radiator, and it was pouring coolant out.I have so much respect for someone who would commute down here, admit they made a mistake, and rectify it with no questions asked. Thats HUGE to me, especially after our experience with that dealership who tried to tell us that we broke the car weve owned for 3 months.HIGHLY recommend these guys. They are truly the best.

Jo
Review №27

Automaster is the place to go to for auto repairs. They are honest, and upfront about the cost of your repairs and do a great job for much less then you would spend elsewhere. I found the staff to be friendly and responsive to questions. They have earned my trust through their integrity and their ability to follow through on promises of price, completion time and accurate diagnosis. I trust them with maintaining my car so that it is safe and reliable and so should you.

To
Review №28

Good service. Good pricing. Knowledgeable and easy to work with

Jo
Review №29

The service we received at Automaster was excellent. Rick and his staff were speedy and thorough and reasonably priced. They seem very honest and fair. We sure dont enjoy having problems with our cars, but it sure is great to work with someone we can trust!

Ke
Review №30

We were having problems they came across the street where we broke down helped us get it to the shop everyone was friendly

Ch
Review №31

Set up appointment just for an oil change. 2 hours later still waiting. No communication on why it took so long until I asked. Will not be bringing my vehicle back here.

ja
Review №32

They are very friendly, Rick does great work and goes out of his way to do the job right.I have taken my car there for a long time and they always do a great job.Thank you very much for caring about your customers.

De
Review №33

My dad was told by a mechanic that his meticulously kept Honda CRVs alternator was not working. I didnt believe him and my dad took his vehicle to Rick to get a second opinion. Just like I thought, there was nothing wrong with the alternator that a new battery couldnt solve. Thanks, Rick, for your integrity.

Da
Review №34

Ricks work is great and he is great to work with. The prices are fair and extremely competitive. Id recommend him to anyone.

Ca
Review №35

Super fast service, very explanatory when it comes to Services needed! Office manager is super friendly and the work is exceptional!

Da
Review №36

Rick provides courteous, professional and exceptional Service. I would highly recommend him. He is fair priced and will not over charge or do unnecessary work. Rick will be your trusted mechanic for a long time.

Ja
Review №37

Amazing service with plenty of explanation, I got my pads replaced and oil changed for an amazing price, and I now know more about my car! Thanks Tonya and Rick!

Mi
Review №38

I was in a jamb my work truck had broken down and I needed it now. I was lucky enough to be able to limp it to this shop. They trouble shot the whole vehicle and finally found the issue and fixed it. I was back on the road quick and the price was more than fair for all that had to be inspected.

Ki
Review №39

Rick rotated tires and replaced windshield wiper blades. As always he made sure I was satisfied with workmanship. Job well done.

St
Review №40

Very unprofessional in their practices, no preservice quote. They started working on other things than I took it in for, took them 5 days to even look at my vehicle and another 5 days to fix a clutch! Personally, I wouldnt take a lawn mower there to be serviced!

Ga
Review №41

Incredibly knowledgeable and insanely good people. Not only helped me get back to iowa but didnt try to fix something that wasnt broken. If I lived in the area this would be my shop.

Su
Review №42

I have always had a very good experience when I take my car to Automaster. They are very thorough, and seem to catch problems before they leave me stranded out on the road somewhere. I really trust Rick and his crew with my car.

Ke
Review №43

Very friendly and helpful, thank you!

St
Review №44

2 hours and 250 dollars for an oil change on an Audi Q5 Gas SUV. Seriously. Complete and utter scam. This is the reason independent mechanic shops get a bad name.

Sa
Review №45

Rick and his team always get my car taken care of in a timely manner and never try to charge me for things I dont actually need. My family has been going here for years and were not stopping anytime soon.

Tr
Review №46

Unexpected vacation car trouble. Very friendly and able to help us get going again. Hard to find though

Er
Review №47

The Automaster does great and dependable work. My family and I take our cars there for everything more than an oil change, and they always get the job done right.

El
Review №48

Very thorough!

Ri
Review №49

I immediately got a good feeling about Rick..I just had him & his associate do a relatively standard procedure on my Toyota...Replace timing belt, water pump, & seals, (if necessary), & they got it done, as well as replace a couple of the belts that were getting worn & gave me a fair price for the job!

Vl
Review №50

Super quick service!

Ad
Review №51

Really reliable guys, fast and honest service

Po
Review №52

Owner is extremely talented and very friendly.

Th
Review №53

Excellent quality

Information
5 Photos
53 Comments
4.5 Rating
  • Address:736 Castleton Rd C, Castle Rock, CO 80109, United States
  • Site:http://automastercastlerock.com/
  • Phone:+1 303-660-6150
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Engine rebuilding service
  • Mechanic
  • Oil change service
  • Tire shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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