I came to this store to check on my ac and to possibly purchase and new iPhone. Checked in with Marcus waited a Hispanic representative Mr. Henry came to help me but quick told me to waited because the customers before came back and was unsure about buying a item. Marcus again sign in another Lady and she took A seat there was a representative just sitting down at a table. There was a Hispanic customer come in and he was asked to get a mask.When this customer returned the representative that was sitting down quickly came and helped him while me and the young lady was still waiting. That same representative went back to the chair while again me and the other customers was still waiting . And again when he seen a Hispanic family come in he asked could he have them while again we’re still waiting.. If you want fair customer service I wouldn’tRecommend the store

Great Customer Service HereMike was a awesome Helper Very knowledgeable and friendly. Never tried to oversell me.

The assistant manager Alyssa was rude and combative when she spoke to me, raising her voice in such disrespect that I had to raise my voice at her. Also one of her assistants threaten me with not selling the phone to you and commenced to taking the cell phone to the back of the store so that I would not buy it. I will never set foot in this place again. T-Mobile is lucky that I dont switch cell phone services and go to another cell phone provider over this. As I am a business owner and it would be a long transaction to switch over. I have been a T-mobile customer for over eight years and I have never been treated like this before. T-Mobile has to do better on customer service at this location. Do not go to this location and spend your hard earned money. This location should not even receive one star, zero stars is more like it.

The staff was friendly, courteous, efficient, and informative! Best service I have had from similar companies. Great job! The team all smiled. The background music was good. All of the staff was helpful, even with the most technological inept folks! Really exceptional.

I greatly appreciate Cindy for helping my wife, my mom, and I through the process of switching services and adding accounts. She went beyond the customer service to get what needs to be done. She stick with us from the long process of removing one line of off a joint account and even help my mother to get a better deal. Cindy was very knowledgeable on everything. I hope the owner or whoever can give her some type reward for her customer service and knowledge.

Couldn’t get a hold of anyone so I called the phone while walking into the store and seen them pick up the phone and hang it up worse store ever

Great customer service. The staff was friendly and very helpful. The staff sanitized all surfaces. Everyone was wearing a mask. I felt very comfortable knowing they were taking steps to keep customers safe. Great job 👏.

They are very slow. They take their on good time like they do not have other customers that are waiting patiently. It would be nice if they can get more help in the store. Period

They should work on professionalism, customer service, etiquette, and services knowledge. I wont go to this location ever again. They operate in such a street and low-level fashion discussing personal items and chit-chatting while customers wait. ICN. Other locations are much better!

Manager and her team took great care of me! Went above and beyond what they could have done!

Horrible service, at the place. I made appointment to upgrade and migrate my plan from Sprint was not able to get anything done.

Great customer service. An employee of name Noe

I want to shot out for Mike amazing customer service, he made the difference to do my change to T mobile, he very friendly, courteous and very helpful. Visit this store and ask for him!

Im not very happy with the TMOBILE/ Sprint merger. Its seems like the customers are not getting the best support. Im really considering trying another company. Ive been with Sprint for at least 20 years. The service at the place was fine. The workers can only do what the computers tell them to do.

I got 3 lines but ended up returning them due to the service & no phone (back order) for 1 of the lines. During the process, I visited the store a few times. Mike, Joe & MGMT was very helpful but Darius was a triple threat. He was unaware, didnt care, & had the worst attitude Ive ever encountered from a representative. I asked about the restocking fee because there are major loopholes in the contract, he got upset & told me to take that up with them. Who is them????? I guess he doesnt like to be questioned; poor customer service, very nasty & rude attitude!FYI...The Retailstore9795 email mailbox is full, so it would be useless for me to send an email.

Kudos to Mike! Phone had died and was not able to get it powered back up. Came it and Mike was able to get back and running by doing something I was not aware of. He explained what he did but also gave a warning about what could happen if you do it wrong. He even showed me a couple of phones that would be good in case if I decided to upgrade. No pressure what-so-ever to upgrade at that moment as he also gave some tips on things to do if the phone decides to die again. I will say, and if I do, I hope Mike is there when I come back to upgrade.

I was very disappointed...its a LONG STORY...I rather discuss over the phone.

Wendy and Darius were phenomenal!! Love love them, very professional, knowledgeable and patient. Took time to answer our questions and concerns.

1st time at this location had an awesome rep..didnt buy anything just did minor adjustments to billing.. I would return again if I needed to

Was misled on the T-Mobile Franklin hotspot as to what it would do and how much how much gigabyte was on there but got that straightened out and it cost me $45 more than originally cost dont know what to say about it sometimes I go in there and get good people sometimes go in there and things get screwed up still satisfied with the T-Mobile except for minor upsets now and then

The customer service was out of this world you cant find that at to many places these days the Guy that help me was Mr.Noe B,hey sir thanks for the wonderful customer service.

Bought 2 phones, service, and lady helped us order screen protectors online said they would be happy to put them on just come back when they come in. So we did and the young man working said rudely we don’t do that unless you buy them here and walked off left us standing there. Poor attitude and customer service.

My wife bought the new Samsung S21 phone. Even tho the associate set the phone up and transferred all of her info from her old phone, she forgot to mention that the new come comes without a charger.

I recommend the Cedar Hill location. I was treated well and real good customer service and friendly and helpful salespeople.

I walked into the store this afternoon and have received the worst customer service I have ever had in my life been with T-Mobile for over 10 years wish I could give zero stars hopefully something gets done about this.

I came into the store on Friday and was greeted warmly by Jaspreet who answered all my questions and gave me insight on why my phone was acting up. I have an older iPhone 7 that has been draining battery down within hours and so Jaspreet told me about possibly upgrading the phone since it was acting up. He told me about all the new features the new iPhone would have and how much my bill would also go up. He explained things before I even had a chance to ask questions like he just read my mind. Very good customer service and HE LISTENS!

DaKeise is excellent, again. I thought I needed to return my S10e, but with a few clicks, he showed me otherwise! Great customer service❣

After walking into the store...I was welcomed in..the manager asked me how can she help once I told her said okay and walked away..after 5 minutes in the store the manager decided to help me, she said that she dont normally take care of the customers..but she going help because the other sale person it taken too long..she on and say what is wrong with the phone, I asked her did you forget I just told you. The manager needs to be more attentive to what the customers is tell her..

Very friendly low pressure staff DaKeise was very knowledgeable and extremely helpful professional young man. T-mobile hire more people like him he was excellent!

Great Customer Service

Horrible customer service, we waited over an hour after signing in and they skipped us multiple times. We went twice the first time they said they would not be able to transfer our phone information from the old phone to the new phone due to it being about 2 hours before closing. We let them know we were giving a bad review and the managers response was, I dont care.

T-Mobile in cedar hill (corporate)has excellent customer service . They greeted us and had the product we were looking for. They paired the two items we purchased and advise us to have a great weekend.Happy Customers for life:)

First off they need a bill paying machine like the ones in some of the other T-Mobiles I’ve been too!!!!Some of the staff are rude and seem to not care what order you come in.. this makes the wait longer because they decide the sign in the person that comes in after me and I am already on a time limit. I understand others have to be helped but just to pay a bill on services it’s a wait as if you wanted to inquire about services...

I had to return an item I had purchased. The gentleman who helped me was polite and didnt try to convince me to keep the item. He simply asked why I was returning it and kindly left it alone, which I didnt expect. I was sure I would be pressured into keeping it. Aside from all that, they were busy but helped me promptly. I always go to this location because I prefer their service to other locations.

Poor customer service at this location!! Seems like they just hire anybody! Very Rude !No help at all!!!!!!! I will be contacting T-Mobile for a complaint !!!

Great customer service from Sydney, she took the time out to really understand what I needed in a phone... I would recommend her to anyone looking to go in this location. All of the reps are very friendly and helped her if she needed to reassure any questions that I had. If I could give the whole team more stars I would!!!!! I got all I needed to make sure my phone was protected and I was only the best plan to fit me. It’s a lot of bad reviews on here but I don’t understand why! My experience here was amazing!!!

Associates don’t even know how to answers customer question professional they are so uneducated to be working on a job like this and in regard staff the manager need to train better the staff to provide better help to the customers

Absolutely LOVE this T-Mobile and its employees that I have encountered so far(: I use to go to the T-Mobile location to get helped but after coming here, Im NEVER going to the Cedar Ridge location again!! Michael was our salesmen and from the get-go, he treated us like people, not customers. Professional, helpful, honest; everything a salesperson should be when trying to make a deal. Not only did we get our desired phones but figured how to lower our bill and work out any kinks it had. Thank you Michael and co.!!

Great customer service. I came in with an issue in which I was prepared to spend all day and escalate the issue. The manager Jazmin was helpful and kind and got my issue resolved in less than an hour.

I got quick and excellent service

They are very nice 👍

This is the best T-mobile location to go to but, you must come as soon as they open to receive instant service. They do need to work on improving their customer service skills. I do reccomend this location over any other location because, they will try their best to help you.

Looked up store hours on google, store closes at 9pm. I walked in looking to purchase a phone. I had to a factory re-set a couple of months ago, and I am still having phone issues. I was on my phone when an associate rushed up to me asking, if I needed help. I thought it was rude, but I politely said, I am just looking. She proceeded to say we closed at 8, but my fit bit time said 8:06. I said, maybe I will be back or not. If you close at 8, then why are your doors still open, and you need to learn customer service, and how to apprach customers. I made a call to T-Mobile to report, but its not over yet. I am tired of paying my money for crappie customer service.

Not sure if I go back I may give it another try.The young approached me and addressed me as whats up?I was shocked I overlooked the question ask for what I needed. I said thank you lady you help me a lot. Mind you she may have been 19yrs old I am old enough to be her mom.She was offended and said my name aint lady its Lydia in my reply I said and I am not whats up it may I help you. Her reply we treat everyone like we are friends I told her thats exactly what I did LADY have a good night

I have had the absolute WORST experience, not only with T-Mobile, but with the employees here. Its not that they werent polite to me because they were. It is the fact that they are never properly trained on the new promotions T-Mobile offers. The employee that worked with me failed to give me crucial details for me to get the full benefits for a promotion. It is absolutely insane how many representatives I had to speak with over the phone to settle this mess that employee created. Im absolutely frustrated, upset, and disappointed in how poorly this is being handled. I was told my second s8 would be free. I had to find out on my own that I had to register for a rebate in a timely manner. I dont blame the sales associates. I am extremely disappointed at the manager, whoever it is, for a POORLY trained staff. I am now having to pay the full price for TWO galaxy s8s. Almost $2,000. I will NEVER return here ever again!

It was horrible, the sales rep was rude, abrasive and overall not very friendly or informative. He didnt offered any accessories for my new phone and when I mentioned an online deal I saw he said that it never existed and implied that I was lying. He was more concerned about making fun of his coworkers than answering my questions or trying to make my visit pleasant

Best T-mobile store ever! I received prompt and courteous service. They were friendly and knowledgeable. If you need anything concerning T-mobile and are close to the area, give them a visit

Always love T Mobile and there excellent customer service.

Dakies really knows his business, it is always a pleasure to see you guys people well educated in there craft. Im excited about this One Plus 6T Ive watched One Plus since the 3T.

The wait. If they want me to wait for a nice long hour, they should have more seats. But they dont. I understand its difficult with all this phone and this phone that all the time, but seriously shouldnt make me wait where I could go to Metro and wait for way less.

They were able to take care of all my needs in a timely fashion and with great service! Highly recommend this T-Mobile store to anyone in the area. Staff was friendly and knowledgeable.

This place is horrible. Longest wait you can imagine and not honoring their promos. Waited 2 hrs to find out that there is nothing they can do to fix my account they messed up and now Im stuck with paying for 2 note 8s

Service sucks! Went in to pay my phone off and the guy ended up paying somebody elses that was on my plan. And he wouldnt answer none of the questions I asked him and would just say he didnt know instead of trying to figure out it or asking the manager... other than that theyre very good in taking your money.... doesnt matter anyways I switched to Verizon

My phone broke and they fixed it! I actually am so glad I switched to T-Mobile a few years ago! The have been amazing about taking care of me as a costumer! I never felt like that with Verizon. I was treated well at Verizon but I never felt like being a customer mattered to the company like it does now that I am at T-Mobile.

We were waiting for over 15 minutes to be helped. Ok no problem they are working.....then people who came on after us they were helping. It happened twice. Will not spend my money where it is not wanted.

Went there to get the new iPhone XR. New to IPhone so I had loads of questions! I’m sure they were getting annoyed, but the answered every question. Gave me a personal experience and also helped me get access to make changes to the account! Got my new phone transfered my info from my galaxy to my new phone. In and out within 30min or so! Go see mike!

Great customer service!!! All of the representatives there are so friendly and incredibly helpful especially Sydney, thats my favorite rep

Great service

Awesome store, the people there go above and beyond to get you what you want and a little more. The manager is amazing! The day I went in there was a lady from corporate there named Miss Lyne and my son overheard her telling one of the reps that needed to stop taking so much time with the customers, I really was stunned to hear This! Miss Lyne, from me to you, you dont know what the hell your talking about, just sayin! This store is fantastic guys, PLEASE DONT CHANGE A THING!♡♡♡

Jasmine lied and admitted to the lie in a 3 way call with t mobile customer representative. Whether intentional or unintentional she admitted she lied. In Texas it is 100%egalitarian to record a phone call as long as the person recording the call is involved in the call. She admitted she lied and would not honor her word. Lesson....... GET IT IN WRITING! I will never go back to this store.

Absolute worse service. People working here are SLOW. Be prepared to wait 1 hour +

Best customer service I have ever gotten from Tmobile!

Went to the store had to wait about a hour when the manger was clearly free inasked for his help and he told me i had to wait for one of his reps.. I use to be a store manager and i was always able to help a customer in need.

I never write reviews but I feel strongly about my experience at this storeDO NOT SHOP HERE!! THE EMPLOYEES VERBALLY ATTACKED ME!!DO NOT SHOP HERE!! THE EMPLOYEES VERBALLY ATTACKED ME!!DO NOT SHOP HERE!! THE EMPLOYEES VERBALLY ATTTACKED ME!!I will not bore you with to many details so long story short. I went in to get a new phone and I also got a phone charger. The rep who helped me get my new phone accidentally forgot to put the charger in my bag, which is no big deal. I went back to pick up the charger and the employees working at that time Jasmine, Melanie, Michael and DaKeise told me they could not help me and when I asked to speak to a manager they refused to contact him AND STARTED VERBALLY ATTACKING ME BECAUSE I WANTED TO SPEAK TO A MANAGER!?! They told me the manager was in a meeting on a Sunday afternoon (really?) and that he couldnt come pick up the phone. Fast forward 3 days later, I called the store 3 times looking for the manger Colin (never spoke to him) and ended up calling the T-Mobile customer service rep (the 1-800 number) who contacted the store and told them to give me my charger! When I finally got my charger from Tony (Yes, Tony, not Colin), he never once apologized all he did was hand me my charger, no cash register transaction NOTHING HE JUST HANDED IT TO ME! So they want me to believe that those reps in the store when I originally went in there couldnt have called and gotten an okay to do the exact same thing instead of wasting my time for 3 more days only to have A Manager hand me my freakin charger?! and the store manager Colin was there when I went to pick it up and this man never came over and said a word to me. BELIEVE ALL THE REVEIWS, THIS STORES CUSTOMER SERVICE SUCKS! DO NOT SPEND YOUR MONEY HERE!! I cant believe I went through all of this for a $40 charger!

Me and my family have been dealing with this store for years now. Originally we stopped due to the fact numbers were all over the place and the bill was never what they said it would be. I recently went back to try this store again due to the fact it has been about 5 years since we have dealt with this store and thought it would be different and new employees. I got my own plan and the gentlemen helping me was very helpful, but numbers were everywhere and having a past in sales i knew he was not sure or just more worried about the sale.The next day i went to another tmobile store because my data was not working and also to double check my billing quote from the other store. This store in Duncanville,TX was very quiet and only two workers. The gentlemen helping me was very honest and informative I believe his name started with a I but was very helpful. He informed me my data was never set to turn on and also the quotes from the Cedar Hill store were wrong and would be even more than what i was told.So just to stay on the safe side i will not be dealing with Cedar Hill Tmobile anymore because its a ongoing issue of being quoted what my monthly bill would be. They are more worried about the sale then the customer. It is shown through the years of trying with this store. Be aware if you choose to go to this Tmobile.

They were great. Andres was great

They were great. Andres was great

Cree is the BEST!!!!! She went above and beyond to help me get my phone unblocked!

Very polite but no knowledge or experience. Would never recommend this store to anyone.

It sucked the phone I wanted all of a sudden dont sell no more

The managers and staff at this location are rude. The experience I had at this store was horrible. They took my money for a down payment and didn’t even have the phone in stock.

I inquired about service but told the manager i would come back but he gave me a sim card to lock the price in what he told me, turns out he started service in my name and created me an account and did know until i recieved a bill.

Had the worse customer service I spoke to a so called manager Colon. He told me that I could meet him Monday he would be in the office till 8PM. When I arrived at the office I was told he had a family emergency!

Once the wait is over, the person helping you is pretty awesome.

Walked in the store the store manager Named Tony said he would get with me in 20 min... I asked he if can help me he told me no he was waiting for one of hes sales reps... Im a store manager myself and I help my customers as much possible instead of telling a customer I can not help them...dick

Great in store customer service.

Excellent service from Henry and Alyssa

Great store, great manager Joseph.

Got what I needed.

3 employees 20 customers who is in charge of scheduling???? Especially on a Saturday

Good service very helpful

Nice people there

Terrible service from the person who helped me