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Sun Auto Service
1300 Medical Pkwy, Cedar Park, TX 78613, United States
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Sun Auto Service
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Ja
Review №1

I appreciated how nice and helpful they were. It took about 30 minutes less time than they estimated. They seemed very professional.

Ry
Review №2

I brought my vehicle in for a free consultation to figure out everything that was wrong with my car. Alan was very professional and super detailed about everything that needed to be done, and I greatly appreciate his help. I would trust these guys working on any of my vehicles in the future.

To
Review №3

I took my 2013 Ford Edge into Sun Auto for an oil change. We use Sun Auto all the time. The service guy could not find the info on my car. He walked out to the car to get the license plate number and entered it. Then it appeared. So the info was in their system like I told them. Then Sun Auto called me to recommend a power steering flush, brake fluid flush and air condition system flush. I only agreed to the power steering flush. When I get my car back the charge for the power steering flush was $131.99. I could not believe it. I researched it later and it says it shouldt be complicated and it does not required any fancy tools. But at the garage, when I asked why it cost so much, they said it is the tools they had to use. So, I felt like I got charged an exuberant amount of money for a simple straight-forward procedure. I hope the service people and owner reads this feedback because I felt I got taken advantaged of!!

Ke
Review №4

Had an appointment for oil change and rotate tires.Appointment was made for 8:00 am . Brought my car in at 8:07Finished all work at 9:00 am. Provided on time and completion in a timely manner as was told to me. I will go again in 3-4 months.

Mi
Review №5

My car broke down and at that very day I had a job interview. I came in without an appointment and I explain my situation to Alan Corsentino (Service Advisor) helped me by repairing my car within an hour. I cant be more grateful to him. I got to my job interview on time thanks to him and his team. Outstanding customer service!

gl
Review №6

I needed it done quick. They did it Very quick.

Da
Review №7

Our air conditioning failed while we were in Texas. I took our car here because it was the closest shop. Our condenser failed, which was why the AC stopped working. They originally recommended a kit to restore the AC but that was a bit more than I wanted to spend so the friendly and knowledgeable staff worked with us to get the price lower by focusing on the condenser itself. Now the cars AC blows wonderfully cold air. Most importantly, their inspection discovered that our rear brake pads had worn down to half a millimeter. They replaced those too, which probably saved our lives because we were driving over 1000 miles on this trip. Was very happy with the service here.

Ga
Review №8

Sorry, this will be long winded. We have been taking our cars to Sun Auto since they opened in 2011. At least 7 cars and $10,000 in repairs over the 10 years theyve been open. They were honest, had awesome customer service and offered a great value on repairs. They even replaced a dead battery for me no charge at one point. I know, small $ but it showed their customer service.Something has changed though in the last two years. They try to get you to make repairs that are not needed and nickel and dime you for every little thing that you do need. I had them do a brake job, fluid flush and radiator hose replacement. At the last moment they said they would have to add a few dollars for the incidentals like hose clamps. I let that pass. The last straw recently was on another one of my vehicles, they recently gave me an estimate to repair a busted oil cooler hose for $2078.00. This included the hose ($120) and the oil cooler ($1,000). After doing a little research on this I learned that this was a known problem for Toyota - that people were only replacing the hose, not the cooler. There would be nothing wrong with the oil cooler, just the hose. When I told Sun Auto that I only wanted to replace the hose they told be me no, it had to be both. I told them no thanks and took my car back and did the repair myself for $120. It took me 3 hours including set up, clean up and putting everything away. Im sure they would have done it in a fraction of the time and could have been paid to do the work. We have driven this car for a few days with two trips into South Austin and there have been no problems and no leaks. Just as my research showed - the hose was the only thing wrong. There was no need to spend $2k on this.If you do wind up taking your car to them do your research on what they are telling you and/or get a 2nd opinion. I wont be taking my car to them anymore.

St
Review №9

Sun auto was very efficient and fast with great customer service I will definitely use them again!

le
Review №10

This review is long overdue. I visited the Cedar Park location (April 2021) and all I can say is THANK YOU ALAN C. I absolutely hate bringing my car in for repairs. Alan changed my mind that day. My vehicle needed repairs as well as inspection and that was taken care of very professionally. My concerns were heard and nothing was done without my knowledge and any repairs were explained before they worked on my VW Toureg. Nothing was unexpected including the cost to repair my vehicle. His professional manner help soften the blow of the repair cost. After all who likes paying for car repairs. I really appreciate the honesty when giving me information about repairs.I will return for simple care care as well as major (pray to never have major anytime soon)I will be making sure i request Alan when my car is being serviced at the Cedar Park Sun Auto.

Na
Review №11

Very professional. Explains in detail the process. Job done in a professional and efficient way. Highly recommend this shop.

Er
Review №12

Miguel Salas knows what he’s doing and how to take care of a customer. Sun is fortunate to have him.

Jo
Review №13

I went in with a $69 coupon for a diesel truck oil change and was handed a $195 bill once they were done. I was not a happy camper at all. Yes, I made a request to use 5w-40 synthetic oil rather than the 15w-40 partial synthetic in the coupon. But, I had no idea there was that much cost difference between the two. No, they didnt give me any advance notice of the increase in price in writing. All they said to me was that Id need to pay the difference in price between the two different grades. Surprise! The bill was 3 times what I expected to pay.

He
Review №14

The crew does a great job.

el
Review №15

I have used Sun Auto Cedar Park to service my vehicle for over a year. I have found them to be honest and professional at all times. David is an honest, hardworking and all around nice guy, who will go over and above to help with the customers’ needs. You never have to worry about being ripped off here, they definitely have your best interests at heart. I highly recommend Sun Auto the next time your car is in need of service. David, Cody and all the personnel at Sun Auto will do the best job ever on your car!! They are truly the best!!!

Is
Review №16

I love the prices but I feel like Im talked down to by the staff sometimes. And when they tell me whats wrong with my car they just generalize instead of explaining whats actually wrong. I would advise them to take their customers out to their cars and show them whats wrong if they had any questions.

Me
Review №17

I took my car to check my A/C due to them fixing it for me last year and had a warranty on the repair and it was having the same issue. It took them over 4 hours to complete the assessment and contact me with the quote to fix it. They didnt cover what was under warranty and tried to tell me there was over another $1500 in repairs that werent needed.

Li
Review №18

Always super fast and make me feel like a valued customer

Le
Review №19

Always get service with a smile and attentive to my cars needs!

Ca
Review №20

So a fun thing happened today. I took my truck in because of my check engine light. I got a call from one of the guys at Sun Auto Service in Leander and he told me about the laundry list of things that needed to be fixed. First off, we pulled the codes and it has to do with acceleration. The guy tells me I have no oil in my truck, there are several leaks but they cant find them, I essentially need a new motor, I have exhaust issues that is flowing into the motor (something that was addressed prior and supposedly fixed), fixes me a total then continues to tell me about other things wrong with my truck. All of which he said they discussed with me previously BUT THATS A LIE. I have a young child so my first priority would have been to take care of said issues when/ if it was discussed. I told him to wait and he offered to do an oil change since my truck somehow is completely empty. I asked how much and he said $27. Then he goes on about washing the motor and doing an ink test so they can try to locate the leaks. I asked how much and again he said $27. To that I agree. Later in the day he calls back, tells me they cant find the leaks but tells me about blown gasket rings, some other stuff, told me to pretty much get a new motor or sell the truck. After talking he said I can get my truck and itll cost over $200! Thats not what he told me earlier! I told him he never said anything more than $27 and starts back peddling. I told him I would have never agreed because I dont even have that much. His solution was to knock out $22 and make it $200... which I dont have. Then his answer is we can keep it till you get paid but we charge $25 a night after telling him I dont get paid for 2 weeks. I would have never agreed had be told me the actual prices and not catfished me. Now my truck is being held hostage until I come up with the money because this man doesnt know how to do his job or something?! Im furious. I told him several times he never told me the additional charges and he back peddled and told me I can talk to his manager tomorrow who just conveniently left. Thats standard! Im never going there again after I get my truck back.

Ro
Review №21

Great place to have car worked on.

Re
Review №22

My parents have been visiting Sun Autos for years between their two cars, and with my new car we have found ourselves visiting more frequently! We continue to be impressed by their professionalism and problem-solving, and their willingness to work with customers if they are in need of cost-efficient solutions. Cody Dorris and David Krauss are both excellent and knowledgeable employees!

Ma
Review №23

Took my car for a service. They were all very respectful, timely and thorough! Highly recommended. Happy with the results. Thanks!

TX
Review №24

Wanted to charge my wife over 3000 dollars in repair bills when it was a 15 dollar relay

th
Review №25

I have a newer car never had any leaks what so ever.Ive been taking my car to the dealer for the last 2 years had diagnostics done and work. I come to do a simple oil change. After they are done they are telling me that I have an oil leak and coolant leak. They said its not reaching the ground though? I know my car i have all paper work to everything thats been done on it. They will say anything to try and get your money 💰. I told them that I have warranty they said to have my dealer see if they can do the work at sun auto. That told me right there that they are full of it. Be careful of them. Will make up stuff and take your money 💰

Se
Review №26

I have been a loyal customer of Sun Auto for years. They do consistently great work, and are very organized and professional. Besides being very thorough, they also perform their work with great efficiency. I have been to a lot of other shops in the past that hold on to your car for several DAYS to complete repairs. I have had major repairs done at Sun Auto and am almost certain Ive always gotten it back the same day (even when they had to order parts).Besides the quality work, the thing that stands out to me about them is their honesty and integrity. A few years ago one of their service advisors saw a problem with my car and recommended that I get it fixed at the dealership because he knew it would be covered under my warranty for free. I was blown away because he was willingly turning away short-term revenue, knowing that it was establishing trust that would keep me as a long-term customer. And he was right. Ive been coming back for years and have had other subsequent experiences where the service advisors make recommendations based on whats best for you, not whats best for them. In my view, Sun Auto has earned the position of a trusted advisor, which I value greatly.Thank you Sun Auto team for the high-quality work!!

Ca
Review №27

We’ve used Sun Autos for many years and I can’t recommend them highly enough. Our cars have had a bunch of issues and recently our daughters car needed a new engine, fan and ancillaries. The staff especially Cody Dorris and David Krauss have always gone above & beyond. Very professional and reasonably priced!

Ke
Review №28

Honest, thorough, and affordable - highly recommend!

De
Review №29

People are kind and mechanics tell the truth. Prices are normal and they do what they can to squeeze you in when needed.

Gu
Review №30

Worst experience ever!. This was my first visit to this place. They convinced me to remove the intake to clear a partially clogged vacuum line. Accirding to them, this was the only way it could be corrected. The $700 quote to remove, clean and reinstall the intake, turned into $1900. Why ? My guess is they didnt want to take the time to clean it like they said they would. Instead, I had to buy a brand new intake from them for $700. The same part was only $300 at a local parts house, but they would not warranty the part or their labor to install it. I later learned there was nothing wrong with my intake, It just had a simple blockage in the small vacuum line. It could have been cleaned and reused. Unfortunately, I needed my truck to go out of town and hastily approved their ridiculous remedy and outrageous prices. Supporting local Cedar Park businesses is important to me. Unfortunately, I cannot support nor recommend this terrible experience.

Am
Review №31

They are the best! they are honest and very reasonable w their prices. they kept me updated throughout the entire process. I would recommend them to anyone and everyone. just got my car out of the shop after getting my maintenances done that i had put off for a year. these guys are awesome! And they are in the same shopping center as my job so it was such a. Painless experience !

Jo
Review №32

I don’t know if they’re under new ownership or what but it took them 50 mins for an oil change with an appointment. Red neck Billy Bob behind the counter refuses to wear his mask correctly and features the chin diaper look in direct violation of the orders of the mayor of Cedar Park. Interpersonal conversations complaining about customers were constant. Incredibly unprofessional, slow, offensive and unsafe. Reporting to authorities for mask enforcement. When asked to wear mask correctly redneck refuses.

Yv
Review №33

I started going to Sun Auto Cedar Park last year after my previous mechanic retired and closed shop. I have been very happy with their service and will continue to take my car for service there. They treat me like family and they do great work. I was there Saturday before Easter and Justin did excellent in getting my head light fixed. Thank you Justin and the Sun Auto Team for all your good work and great service.

Da
Review №34

Took 1 1/4 hours to do an oil change - even though I had an appointment. Left some oily hand marks on the interior. Told me the car was running roughly - even though it was NOT! Inappropriate upselling?

La
Review №35

Had a 60K mile service completed prior to a road trip. 1. Prices are significantly higher here for routine items. I encourage you to check with others prior, or go to the dealership. 2. With my service, I was told I needed significant suspension work and quoted $2600. Was given the all clear on everything else and told it was safe to travel. Upon arrival to my destination, I got a second opinion. I had a feeling something wasnt right, my car is fairly new and in great shape. Come to find out, from my second and a third opinion, suspension work was not needed. My front brakes were in terrible shape, and my oil cap was loose, in which I did not have hardly any oil left in my car. Thankfully, the new place cleaned up the mistakes made, for free, and did not charge me labor for the front brakes (just paid for the actual brakes). After initiating several phone calls to Sun Auto, I ended up being refunded half of what I initial spent, with the other half store credited. Overall, we are very disappointed with all of this. In the past, we have not felt like we were being scammed. Unfortunately, that was not the case this time. We were disappointed in how the store manager, Miguel, handled the situation as well. Customer service was not the priority. Thankfully, we received a call from the Regional manager, Wes. In discussion with Wes, the agreement was reached. Wes took accountability for the team and lack of communication. He was respectful. Sadly, we do not recommend Sun Auto.

Au
Review №36

WARNING!!! STAY AWAY!!! Update 08/30/2021 (image attached)On Dec. 2, 2020, my husband took our Infiniti to Sun Auto for radiator installation and transmission fluid service. Later that day, Sun Auto called to inform us that the services were complete and the car ready for pickup. Our payment was processed, and we went on our way. With the new radiator installed and the transmission freshly serviced (or so we thought), the car seemed to be operating perfectly for the first several short drives. After reaching operating temperature, however, the transmission would start slipping and generally going crazy.He took the car back to Sun Auto and explained that these new issues just began. The shop called early the following morning to inform us that the car was ready for pickup. The hood was still up and unsecured at the time that the vehicle was released to us. He was informed that the mechanic inspected the car, made sure the transmission fluid was indeed filled back up after the initial fluid service, and that they ran a code test – everything came back fine. They even said that their test drive did not produce any of the issues that we had described. My husband brought the car back home, and several more days went by with the transmission issues persisting but fluctuating.The morning of Dec. 11th, my husband pulled out of the driveway and reached the stop sign at the end of the street. All seemed normal then suddenly, the transmission dropped into gear and powered through the brake pedal, forcing him into the path of an oncoming car. He was able to steer away from the oncoming car and into safety. Shaken up and confused by this experience, he drove the car back to Sun Auto for the third time. Although he was traumatized and there was something wrong with the car, Sun Auto adamantly refused to look at or touch the car again. Management stated that their mechanics werent able to reproduce any of the issues described and that if there are any issues, were only noticing them now that the transmission has fresh fluid. Finally, they insisted we take the car to Infiniti and have them look at it instead. (Cody was polite, professional and tried to do everything in his power to assist, short of his upper management not allowing him to assist any further)Before leaving the lot, my husband popped the hood to have a look. He found that half of the bolts that retain the radiator upper cross support were missing and that one of the air filter housings was left unsecured. When confronted with this discovery, neither Sun Auto management nor mechanics could produce the missing bolts or explain why parts were left unsecured under the hood. They merely offered to match the bolts and order new ones. Not wishing to conduct any further business with Sun Auto, we brought the car back home for the final time. We made plans to save up to have the car towed to Infiniti of Austin and have it appropriately diagnosed.On Jan. 4th, 2021, my husband let Precision Tune Auto Care look at the car. He described the issues we have experienced with the transmission since the services performed at Sun Auto to Colton at PTAC, who immediately knew what to look for. He started by checking the transmission fluid level and pulled only 1.2 quarts out of the 9-quart system. He checked all around for leaks that would explain this extremely low level of fluid but found nothing (we dont have a puddle of 8 quarts of fluid in our driveway either). Colton noted that when he checked the fluid, the fill/drain plug was sealed with warranty sealant. This evidence plus the almost-empty system indicates that the system was opened (unsealed), drained, and then re-sealed without ever re-filling. He contacted Nissan and ordered the specific ATF Matic-S fluid our transmission requires. In a matter of an hour, Colton was able to diagnose the issues, resolve them, and save our family thousands in costly repairs.The General Manager of Sun Auto simply commented hmm and turned his back when the results of our visit to PTAC were shared with him.

La
Review №37

Thought a little pricey but they did a great job

j
Review №38

My first time heregetting my brakes done I think their prices are pretty reasonable I will came back

Je
Review №39

Very rude guy at front when I went in. I drive pretty far and and got there early he said, I dont have enough room. come back at 1!but even then I cant guarantee! So me and my 12 year old daughter left. We just needed oil change basic. Never again.

Vi
Review №40

I had a good experience at Sun Auto, all the employees were professional and friendly. I called and made an appointment with David. He had my car in the shop minutes after I arrived. He explained what my car needed and kept me informed on the status of repairs. My car was fixed and only took a couple of hours. I would recommend this shop.

Ji
Review №41

Great place to get some work done!!! Cody is great to work with. He’s very detailed and takes to the time to explain what is going on with the vehicle!! Very professional and would highly recommend Sun Auto!!

Ty
Review №42

I would highly recommend this location to anyone needing work on their vehicle. I have a job that requires me being in my car most of the day. They were very respectful of my time and ensured that I had the vehicle back as soon as possible. Homer is great, as well as everyone else I interacted with.

To
Review №43

My car was a mess... David took great care of me. The time and effort he put into part quotes/ explaining details, etc was outstanding. They took the time to know me personally and make sure I was satisfied with the service. Thank you sun auto!!

El
Review №44

Great job 👏

Da
Review №45

Absolutely amazing staff(David/ Cody/ and Miguel) very friendly and helpful. Took care of all my car needs. Will recommend they to everyone.

st
Review №46

They are an amazing nice company. They always have good prices. Really cheap for an oil change.

Iv
Review №47

These guys are absolutely fantastic! I have been going to them since 2012 and have never been disappointed with the quality of service. They are honest with their findings which is really important to me. They have the most friendly employees and that makes a huge difference when going to get an unfortunate repair. Theyve helped me out a number of times and are really appreciative of their customers. Id recommend Sun Auto in a heartbeat to anybody needing to get repairs or oil changes!

Sh
Review №48

Got me in and out quicker than I was told when I walked in. Very pleased about that. Only reason it’s not 5 stars is because they tried to tell me my shocks were bad on my 2014 Chrysler 300 with only 29k miles. They didn’t know that I’m also in the auto industry, and I KNOW my shocks are not bad; but hey, we all have a job to do, and I understand. I would come back.

Ed
Review №49

Once again, I must give a shout out to the guys at Sun Auto. Ive been taking my truck to them since they first opened. So, it was natural that I would call on them to inspect a used car I was looking at. They spent an hour and a half going over the car from top to bottom. Then, the service manager printed out a 7-page report detailing the condition of the car and what repairs it needed, broken down into what should be done right away and what could wait until later. The report enabled me to negotiate a lower price for the car to compensate for the needed repairs. The thoroughness of their work and the friendliness of the staff there is what has kept me going back for my auto service. You can be sure the car that I am buying will go to Sun Auto to make it really road-worthy.

Br
Review №50

These guys are the real deal! They are great explaining the issue and the options. They will work with you to come up with the best solution. Very honest and straight forward. I especially like that they treat my girlfriend with lots of respect when she comes in as many mechanics talk down to women. I would recommend them without a question!

Kr
Review №51

Not honest and does not stand behind their work! We are out $500 and the issues is still not fixed. But they will charge another $300 to fix it again. No thank you! Will take our business and money somewhere else. How hard is it to be honest and do what is morally right in todays world?!

Jo
Review №52

Repairs done successfully. Had taken to Cedar Park Nissan and didnt believe them and then these guys did the proper repair on our brakes. Did oil change and tire rotation (they actually rotated tires).

RK
Review №53

Absolutely love this place. Guys up front are honest, reliable and willing to explain things without judgement. As a young woman getting maintenance done by myself, it was relieving to not feel like I was being taken advantage of. Special thanks to Homer for always being so kind and helpful! Will always recommend this place!

Ro
Review №54

We have been looking for a home for our 2013 Toyota Camry. We think we found one @ Sun Auto Service. We will give them a try and see how they do with our Camry, which is running Great @ 63000 miles

Jo
Review №55

Had a really great experience at Sun Auto over the past few days. They were honest, friendly, and thorough in their explanation of the repair process, the actual issue with the vehicle, and the cost. Not pushy at all. Thanks Homer and Sun Auto!

Mi
Review №56

Quick service and courteous staff. Highly recommend. Appointment necessary.

Ja
Review №57

You call to make an appointment and they are usually always prompt and complete the service in a timely manner as well. The staff is very friendly and explain everything before they do any work and give you a price before the work is started. Been going there for many years and highly recommend them!

R.
Review №58

Not recommended. Spent nearly 4 hours waiting for a 15 minute oil change. Ended up having to leave, but maybe Im better off- While waiting I got to hear employees trying sell people stuff they probably dont need. This isnt my only bad experience with Sun Auto, but it is my last.

Li
Review №59

Received really polite service for my car repair. The price seemed a bit lower than some other places I called. It did take all day, but they had to wait for parts. If you call Enterprise rent a car and have you pick them up here, ask for a rental discount - they offer one!

Da
Review №60

Always great service and most important... Honesty.

To
Review №61

Hi there I would have given 5 stars although I had appt for oil change and inspection the inspection computer kept going down. Not your fault but sat there 4 hours total only to get back to car and find oily handprints on my light interior on the door handle inside, plus you forgot to give me back my insurance papers

ke
Review №62

I have had several services from Sun Auto. My last visit I had the $400.00 service that change the brake fluid, transmission fluid power steering fluid oil change etc. When they stated working on my car they discovered that I didn’t need the power steering done so they recommended another service in place of the other at no extra cost.Wow who does that these days. Thank you Sun Auto for being reputable, and having integrity in you business practices.See you soon,

Ed
Review №63

I have had good and bad here, but will bring my cars back here for service every time. I have never had a vendor call me after a google review wanting to make it right. I got a call from David and Miguel ( the manager) after posting my disappointment in service. They stepped up and I appreciate it. Thanks to the team and I look forward to doing business with yall in the future!

Ta
Review №64

The best oil change place Ive ever used. The people are very knowledgeable and freindly. They go beyond helpful. They are also the cheapest on oil changes. They never try to up sale you. This is the place Ill use from now on.

Sa
Review №65

This place was awesome! I was helping out another location for my job and desperately needed and oil change. Sun Auto went above and beyond with their customer service. I would consider driving all the way back next time I need something done to my car!

ga
Review №66

I have used Sun Auto to service my vehicles over 12 years because they are honest,they dont try to recommend unnecessary repairs.Their work has always competent,timely and at a fair price.I rarely use a dealership-why pay more for poorer service! They are friendly and treat you with respect.

S
Review №67

Let me tell you about my experience with Cedar Park Sun. Two guys in particular, Austin and Andrew. Im a poor guy struggling with terminal illness and I live on $1500/mo. After having my nephew repair some steering issues, on my 27 year old Honda, there were a few issues he didnt have the equipment to take care of it with. Austin and Andrew searched high and low for good parts and got the price manageable. They were polite, compassionate, helpful, didnt try to sell me things I didnt need and are just all are If my very capable nephew cant do the job, Austin, Andrew and Sun will be my Cedar Park go to mechanics.Par. If I could give them 10 stars, it would. Please feel free to contact me.

De
Review №68

Woody, from Eagle Towing (the only towing company I will ever use), recommended Sun Auto Service when my thermostat housing cracked causing a coolant leak. I sure am glad Woody gave me the recommendation! Bill (service manager) and Todd (store manager) both have amazing customer service skills, surprisingly fantastic communication with extremely professional and enjoyable personalities. They took great care of my baby, keeping me informed and updated the whole time. You can tell that these guys really love what they do. It shows in their enthusiasm, positive attitude and compassion they share with every customer they talk to in person or on the phone. Highly recommend making it a priority to use Sun Auto for any auto service you may need. You will not regret it!

Bi
Review №69

Not the cheapest guys in town, but in my first couple visits they seem very honest up front about the repairs needed and the costs. I probably would have given them 5 stars if they hadnt left off (or failed to tighten) one of my lug nuts when they did my brakes. To be fair, they did not try to deny it and went out of their way to locate a matching lug nut to replace it. Its hard to find a repair shop you feel you can trust, but Im feeling pretty good about Sun Auto so far.

De
Review №70

Love Sun Auto! Very professional and helpful.

me
Review №71

Really nice staff. Honest quote. Respectful of my time and money. Will definitely be back.

Ti
Review №72

I bring my vehicles here for all of my maintenance needs. They are usually able to get me in for basic service without an appointment. The staff is friendly, and professional. All shops will usually make suggestions or point out other repair needs when you bring in your vehicle for maintenance, but not all of them do a good job of explaining what needs to be repaired, why, and if it is a critical need or something that can wait....but they do here. When my vehicle is ready, I find just as clean as when I brought it in. I appreciate the attention to detail.

Sh
Review №73

Great service

Ad
Review №74

The costumer service at this place is unreal! They were upfront and honest from the start. There was a little hiccup with the wrong part being sent and they bent over backwards to make it right. I have never experienced this kind of care at a mechanics before and can guarantee you I won’t be going anywhere else but here in the future. I had a lot of work done to my car, brake pads, rotors, filter, inspection, belt, etc and I was pleasantly surprised when I saw the final bill! Don’t wonder anymore, make an apt and just take your car to them!

Ni
Review №75

These guys are great! They provided excellent guidance on my cars needed repairs and got the job done. And even saved me some money - always a good thing!

Mi
Review №76

Just spent $2200 getting heater and evap core replaced. Was told the radiator had a hole in it and needed to be replaced because coolant was leaking out as fast as they could put it in.Told them wed just had the radiator replaced a few months before. Were forced to pay another $86 to have the car towed to the original mechanic, who pointed out that Sun Auto had neglected to reconnect a hose and thats why the coolant was leaking out.Told Sun Auto, who denied and claimed the other mechanic was at fault, claiming they had replaced the radiator to cover up their mistake. Original mechanic called me 30 minutes after it arrived via tow truck, so they could not have had time to replace the radiator.

Co
Review №77

Amazing service and one of the best customer experience provided by Homer (employee)!

Do
Review №78

Very kind and helpful! We will definitely be coming back.

Ji
Review №79

I have my oil changes done here. Close by, clean place, friendly staff, and at a great price. They point out any potential issues or maintenance needs going on with my car, but they do it in a way that is helpful without trying to sell me on it. If I end up needing any other work done on my car, Im going to come here.

De
Review №80

Hands Down The BEST place ever... The guys are total honest and friendly. Todd is very professional and pleasent to talk to. Customer service is always an A+! Very inexpensive and never pushy about unnecessary repairs. Thanks guys!

Ta
Review №81

I walked in at 7:10 a.m. to get a quick oil change, there was no other cars being serviced at the time. I was rudely told that I had to make an appointment ONLY to get in to get my oil change. I had been going there since they opened and they ALWAYS took walk-ins if they werent busy! I specifically got up that early to get my car serviced without an appointment! They lost a loyal customer now...

Ca
Review №82

I love these shop and I will never go any place else again. My step daughter had brakes going bad, on her 2002 Ford Ranger found out the axle seals were bad too and were leaking fluid into the rear brake drums. The Manager there was extremely helpful and helped us get her truck back on the road and I felt very good about her driving a safe vehicle again. These guys are the VERY BEST

Gr
Review №83

Amazing staff. Homer is honest with a reliable team behind him.

Kr
Review №84

I dropped my car off at 10am and planned on waiting until they were finished repairing it. Instead they offered me a ride home and to pick me up when it was finished later in the day. My car was repaired in a timely fashion and the price was competitive. I will be returning for regular maintenance.

Go
Review №85

Life SaversIll have to be completely honest and say that I was that stubborn male that waited till the problem got worse to fix it. My radiator took a poop and I had to drive back to San Marcos that same day. These guys were amazing in helping me fix my Jeep in one day. I am sure I was an unplanned project, and maybe a bit cumbersome yet they were able to help me out. They also have financial options which made this experience even better. Their location is skillfully place near a cinema, where one can go watch a movie while their vehicle is being fixed.

B
Review №86

Dont fall for their Cheap Oil Changes..!!! Lesson learned, I was hear for the Oil Change with a scheduled appointment, but be prepared for minimum two hours... they say they are performing curtsy multi-point check and tier rotation (wait a minute ...no away they can spend 2hrs on your car for $20 to $30 oil changes) during the process they try to tell your car has so many issues and try to sell their services.they said I have issues with breaks, timing belt and suspension. I refused everything and repeatedly asked them to just do oil change alone. They insisted that I need to get my tires rotated, after rotating tires I noticing very loud road noice. I called them back they said it could be my tiers that are uneven and making that noice. they were under year old from Costco, I took it to Costco and said I am getting loud road noice after rotating tiers. Costco removed my tiers rebalanced them and mounted still noice is coming, Costco lifted my car and ran it and declared its not the tiers. So I went to trusted mechanic I explained what happened during Oil Change and after Tiers rotation.Guess What ? Breaks had 40% life left, So ended up not changing them. Timing belt...changed as Sun Auto created a doubt but Mechanic said absolutely not required and my timing belt was in excellent condition.On the road noise after rotating tires... its a deliberate act of Sun Auto to damage my drive side front bearings which was root cause.Bottom Line: these guys try to create more business from their cheap Oil changes...lesson learned.

LI
Review №87

This place is a scam. They advertised a coupon price of $19.95 for an oil change. The manager called me to confirm the appointment time and I asked him to verify the price and this was for real. I gave him the Make and Model of my car and He assured me that yes it would be $19.95 for oil change and the added bonus of rotating my tires. When I arrived for my appointment time I was told that no my car would not qualify for this price that the price would me $49.95. I live over and hour away and had my husband meet me there so I would not have to wait for an hour for this service. We both wasted our time....never going back and telling everyone I know to stay clear of this rip off joint.

An
Review №88

I repaired a few thing here in Cedar park such as front upper and lower ball joint also I had a rear break job. The problem I had which after six thousand miles my emergency brake didnt work no more. I came for the adjustment and they want me to pay for the adjustment I said I dont drive much and the e Brake should work for 12 K miles. After the adjustment then the other problem happened after they did the adjustment for the e brake somehow they over torqued the rear wheel causing all five studs of one wheel broke off. At that time I was near fire stone store so I let fire stone repaired them and the service adviser there told me that the tech who did the e brake over torqued the wheel causing stress on the studs. I want them to pay for the repair because their tech cause the problem and the manager seem dont want to work with me. Just think about my family were on the car if I didnt hear the noise and turn into the parking and stop in time their would be worse happened.

Sa
Review №89

They took my car as a walkin and didnt pressure me to pay for extra services other than what I took my car in for.

Ro
Review №90

During the time i was having work performed, they contacted me several times to let me know the progress of my repairs and get my permission to do additional work that may have been necessary. They also let me know when the car was ready to be picked up. Communication is important to me and they did an excellent job in this area. The repairs seem solid and no further concerns at this time. The only drawback is that the labor cost is extremely high compared to other automotive repair businesses.

He
Review №91

I sent my daughter in to get an oil change on her Jeep. The staff was friendly and Daniel was able to get her in and out quickly. No one tried to sell her extras she didnt need but did advise her of service she should consider in the future. We will be going back.

Ro
Review №92

They made me waste my time and money (I took the day off to come here) I set an appointment 2 weeks ago for oil change and ac diagnose, at the end they did nothing, and tried to blame me for it, they couldnt even tell me what is wrong with my ac. It was my first and last visit to this place... a clean/nice looking shop does not guaranty good service.

Je
Review №93

Very kind people. They welcomed me and told me about the business being it was my first time in. Talked to me about my concerns for my vehicle and gave me recommendations. They finished with my car quickly and told me what else it needed without pressuring me to get anything else done. Fast, friendly and highly recommended.

Rk
Review №94

Core part was not returned and vehicle was not even diagnosed the way it should have been. Waste of time and money, now the car is at the dealership

Sa
Review №95

* Edit after response, That is fine diagnosing the tire too, but you still escaped from the fact your shop never gave me a true dollar amount on what all I needed to be fixed . Even if it was the water pump you did not put that on the diagnostic form all you wrote was a paragraph stating what you believed to be wrong but there was no estimate . Then Continued to tell me after I called back you could not give me an estimated dollar amount until work gets started . That’s crazy !!!—————————————————————So my car overheated last week on my way to work . I put coolant in it and drive to work it stopped right before pulling into parking lot . *shoutout the manager at chic fil a he helped me push to a parking spot*. So I go online find the closest place with good reviews it was suns . However I get there to do a diagnostic by tow they charge me $62 I leave it and the next day I call in to hear that I may want to buy a new car because this would cost me upwards $8-9000 for a new engine but can’t say exactly until they pull engine off and start repairing . So I ask for diagnostic paper all I get was a paragraph of descriptive words of how I drove it after overheating and a comment on tires which wasn’t what I was looking at to get fixed. Mind you I paid for a diagnostic and got no real quote or estimate . They said they would not be able to give estimate until they started working on it. I have never heard of that . If that was the case I should’ve never been charged a diagnostic fee if they could not give a real quote . Long story short now I took to a second opinion shop cut less than half $2600 for everything !

Ra
Review №96

Went to Sun Auto for an oil change, and they brought to my attention some of the maintance that was due on my truck, they work with me on the price and Miguel was so helpful. I’m glad I stop by. My new go to repair facility.

Pa
Review №97

Just picked up my car after my check engine light going on and off. My engine kept getting bogged down! Come to find out Walmart put in the wrong oil filter for my car and my car was on its way to total failure!!! Austin and his techs saved the day and worked exceptionally faster than what I was even quoted. I really do appreciate the service. All the guys in there are super friendly and down to earth, which I like! Thank you Austin!

Ro
Review №98

We recently encountered a serious and very difficult problem with our Chevy Traverse. We have had service done in many places across the western part of the United States over many years. We have never received better service, been treated more courteously or professionally, never had anyone give us the consideration we were given but, most of all, we have never been treated as honestly as we were by Sun Automotive in Cedar Park. I guess no organization is perfect but Sun Automotive in Cedar Park exceeds any place in my experience. I cannot recommend them enough.

Go
Review №99

Making noise after tire rotation. Poor quality engine oil, too dark brown color and sticky. Most of all, it is oil leak after then. After engine oil change 90days later in a different auto shop, I realized that good engine sound was back and oil color was clear and light brown. But it still have oil leak. Not recommended.

la
Review №100

Nice to have services explained but not pushed.

Information
21 Photos
100 Comments
4.2 Rating
  • Address:1300 Medical Pkwy, Cedar Park, TX 78613, United States
  • Site:https://sunautoservice.com/locations/cedar-park/?utm_source=Google&utm_medium=Maps&utm_content=Store%20#73&utm_campaign=GooglePlaces
  • Phone:+1 512-456-2500
Categories
  • Auto repair shop
  • Auto radiator repair service
  • Car repair and maintenance
  • Oil change service
  • Transmission shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7:30AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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