Was out of town in Charleston, WV for work. Rock got my window on the highway. Called my insurance company and they scheduled an appointment with Safelite to come out and replace my window at the location of my event as it stated that mobile technicians were available until 6p. Well, someone calls me at 357pm saying that they sent their mobile techs home already because it was a Friday and it was a slow day. BGot my insurance company involved again, via conference call the same rude invidiual with no empathy for my situation of being out of town on a job and having another job to get to the very next day in Cincinnati, just wanted to argue with me about him sending his techs home early. Needless to say, they scheduled an appointment for me at 830a the next morning (a Saturday), so I had to get up early, load up my vehicle (Im a DJ) and go to the appointment. Got there and was told that it had to be replaced and the earliest they could do it was Monday.The guy at the facility was nice and friendly but I was on the road and definitely unable to wait til Monday.In the end, my insurance scheduled an appointment with Safelite here in Columbus, OH and a gentleman came out on Tuesday and replaced my windshield.Im giving the Charleston office this rating as they sent their techs home early and the gentleman I spoke with several times that day from their location, was rude, not helpful, argumentative and totally unconcerned with my situation at all. I never asked a truck to kick up a rock to hit my windshield, while Im out of town and on the road, I did however ask for help. 😒

Prompt and good service. Made appointment day before and was in and done within an hour. Repaired windshield with no problems. Exactly done as stated. Slightly cheaper then quoted which is always great.

Installed scratched windshield in my new Suburban. Offered to take $100 off or do it again. I chose to get a new one. Installer showed up in the rain and against my objections started pulling out the windshield. He said it was quick and hed keep it covered and water out. I was at work so couldnt hang out and watch. He came in and gave me the keys and said he was all done and wanted me to sign for it. I went out and looked and this windshield was scratched worse than the first one and water was dripping from my headliner. After that my water sending wipers never worked again not did any of the computer assist driving aids. I ended up trading it in because Safelite refused to make good on the damages. Again they offered me another windshield or $100 off. AVOID THIS COMPANY AT ALL COSTS.

Called for windshield replacement and was quoted using vin# and after work had been completed was charged over $200 more. When trying to resolve the problem for 1 week making numerous calls between safelite and travelers insurance problem is still unresolved and the manager Darryn was extremely rude and was of no help. Overcharged, terrible customer service!!!

Great place with outstanding staff and had me in and out in no time at all.

Called to get a windshield for my car. No one answered the phone and computer said I had to use a computer to set up an appointment. Not interested in doing that. If I cant talk to someone Im not going to use this location.!!

Used a little too much glue, other than that Im happy with them and would recommend for anyone.

My second time at this establishment and each time they have been courteous and professional. Everyone I encountered was nice. I hope I wont see them again because that means I have a damaged windshield. 😆

Took my car in to get the front windshield replaced. They were very polite and easy to work with!

Excellent, professional service! We had a cracked windshield on a long road trip and they got us in and fixed up very quickly. Clean facility and friendly service. Thank you!

The guy put my windshield in was wonderful

It’s not the business in Charleston I am referring to I want to point that out! I would use them if I had not tried to contact Safelite on their 877 number tried to talk to a live agent because I have some different circumstances involved in my repair that I needed to discuss BEFORE I scheduled assumed all I wanted was to schedule the recorded voice advised me to schedule online! That’s NOT what I wanted to do! Aggravating you can’t talk to real people not everything is cut and dry! Won’t be using that automated company

Excellent, friendly, clean. What else can ya say they are as advertised

Great experience, windshield replace. Would go to them again if needed.

Very nice employees and very clean and fast service

Dude is awesome...... make sure he is the one putting your windshield in..... or back glass or side glass or whatever glass it is that needs putting in..... extremely knowledgable about his work very customer oriented..... 5 stars all the time.....

Got a crack in my windshield from another vehicle throwing rocks, so I scheduled an appointment. I arrived with my child to get my windshield fixed before it got any worse. I paid for the repair and services for there to still be a crack in my windshield and to get told that they cant guarantee repair. If I am paying for a service and a repair, there should be improvements of what needed fixed and there wasnt. I am highly disappointed and will NOT be returning. Thank you for teaching me not to use corporate owned businesses!!

They came earlier than promised. They texted to let me know they were on the way. They sent a photo of the tech so I knew who to expect. They were very professional and my windshield is great!

Everyone at this Safelite location was Super friendly & very helpful. I was so pleased with my windshield replacement, and the staff. Not only was it 1 of the friendliest businesses Ive ever visited, it was also the cleanest!! I didnt think the replacement took very long at all, but Id imagine some of that was due to the fact that they had an entire play corner for my kids (4&8)! As well as a water cooler, & coffee for mama :)I left safelite on Lakeview Dr in a better mood & happier than when I walked in. Definitely 5 stars easy!

Great people, great service.

Could have done more to let me know they were on location

Friendly staff finished faster than expected easy access to corridor

We were driving on I-64 West and someone shot our rear window and I set up a drop off appointment for the next morning on a Saturday. The people were very helpful and actually were able to get us worked in immediately, and we were out in just a little over an hour. The technician, Joe, was great and we were extremely thankful to have our window fixed so quickly. He cleaned up the big mess that was in the car, and we were able to get back on the road by 9:15 AM. So nice to have such a good experience after such a crazy night. Thanks again for everything!

Excellent service super fast and nice

The technician that replaced my back glass was amazing. His name was Billy. He was extremely polite and very professional. He not only cleaned up the broken glass I had missed. He was able to replace the back glass on my Mitsubishi Endeavor in no time at all. I was back driving my vehicle in under 30 min. Best company and technician I have ever done business with. I can not thank you all enough.

Great experience overall

Safelight was thoroughly professional dealing with my recent windshield replacement. They told me it would take three hours, and they were done in two and a half. Their facility is immaculate. The cleanest place Ive ever been in. Amanda was courteous and energetic. Im sending a copy of this review to my insurance company to let them know what a great vendor they have

Everyone was great !!!My windshield damage was repaired promptly and the results were very professional...

The service was quick and the customer service was excellent 👌 They are reasonable priced too 😀

Amazing job getting me in and out for my windshield! The staff were all super nice and helpful... even vacuumed out my floorboard... great job safelite I’m sure Ill be doing more business with you and recommending you to anyone in need of glass repair/replacement, thanks for the great service!

Same day appointment, quick courteous. 3ven with rain sensing wipers.

Great service. Got me in and out quickly.

Had my windshield repaired,cant tell where the Crack was and quick.

Made the place in my windshield even bigger!

The people we spoke with to schedule an appointment wouldn’t put notes in for the people who come service. I had called several times giving them the same information such as my work number and address but it was never put in. There was a guy come out everyday but yet because of the lack of communication between them and the office it took over a week to get my windshield replaced. But I can say the workers who showed up were very nice and apologetic and did a good job once they had my work address and the right windshield.

They fixed my semi truck windshield fast.. but they over charged me... paid almost $600.. definitely not going back there again if I can find a cheaper deal elsewhere.

Awesome. Costumer service

Was a bad experience they refused to fix our windshield that was unsafe to drive with this after it being the 3rd rescheduled appointment

Received great service here. Techs were great and very informative. Helped me get the best price possible. Very professional technicians.I will use this location again in the future. Recommend 10/10!! Thanks again guys!!

I was there for 4 hours to get a chip repaired because they were understaffed and didnt tell me up front. Noticeable bubble in glass where the chip was. I feel like if there were more than one person doing all of the repair work that day it probably would have turned out better. I would have been perfectly fine coming another day if I had been told about the potential wait time when I called before going in, or even if told at the counter.

Great service knowledgeable workers

My husband hit a vulture, and it busted the passenger side of the windshield of his car. Safelite was able to replace the windshield the next day. The technician who came to replace it was very nice and professional. He explained the process to me when I had questions, and it was kind of fascinating to watch. The process really didnt take that long, maybe an hour or a little more, and the windshield was installed successfully.L. Fox

Very unprofessional no customer service over priced

Convient, dropped off vehicle and got a call earlier than expected that it was done

Shane Carter from the barboursville branch in WV came to my home to do my replacement, He was kind and very motivated to get the Job not only finished but with the highest standers! He explained everything to me as he worked so I knew what he was doing to my car and why! No doubt that he is very well trained and enjoys what he is doing 5 star work 5 star windshield :}

Great service!! Would recommend them.. The gentleman was so nice and respectful. Love my new windshield..

The Safelite Technicians at the Cross Lanes, WV 25313 store replaced my 2015 BMW windshield and I am extremely please with the entire job. The staff was very courteous and professional. They found the original BMW windshield which I requested and in an hour and a half I was out the door.The price was fair and Joseph the lead technician was awesome. I would recommend Safelite to anyone needing their services and I will be a repeat customer in the future, if needed. Thanks to the entire Safelite staff. Dave Goddin, not Dave Olliver as posted above.

Fast and awesome crew. The side window on our can was hit by road debris and they were able to get us in and out in about an hour and a half. They even saved us money off out deductable!

My wife and I were briefly visiting our daughter in West Virginia (from NJ) and in that short period of time got a cracked windshield. The national Safelite directory led us to the local shop where we had a wonderful experience for this otherwise unfortunate situation. The person we worked with, Joe, was phenomenal going well above and beyond our expectations - thanks Joe.

Great job replacing the glass looks very nice but a lot of glass was left afterward

Made appointment over the phone. They would have got me in the next day, or had come to my work to repair rear windshield. Very accommodating. The place clean, the staff was friendly. It took a couple of hours, but the technician kept me updated on the progress.

On time, job well done....

Top notch service and great prices. My car was in and out in about an hour and a half. Very friendly and polite staff.

I was very pleased with my recent experience. I scheduled the work at their location. They were very professional and the tech was very friendly. Its only been a few days, but I am pleased with the quality so far

Scheduled appointment for windshield replacement, staff treated me great and had a lot of choices of things to do since so many stores are within walking distance. Ive used Safelite so many times, and have never had any major problems.

I had my window in my Econoline van fixed recently. The technician went above and beyond to act quickly and get us on our way. We challenged him with a deadline and he worked to do the job correctly, but also efficiently. He was super!

Staff is top notch! They were professional and very polite. Hats off to Samantha, Kenny and the rest of the crew that helped me out.

Good job

Staff was very courteous, efficient and did a fantastic job repairing the crack in my windshield. Would highly recommend this store.

Great service and they get done pretty quickly and their product is great with no issues

They over promise to get you there but when you get there the service it no where near as good. After being sent all over town I still had to go to the dealer.

Had the rear glass on my Dodge Ram replaced today in less than an hour at my home by Brandon. He was on time & very professional. Will definitely use this company again. Thanks Safelite!

They couldnt help me in WV, but, made an appointment for me when I get home. Good service!

I probably drove by or walked ok I wreken jdew

They were Fast and helpful

I have had the most unpleasant and unnecessarily long experience with safelite. They turned what was supposed to be a 1-2 hour fix into a week long mess. I brought my 2012 rav4 to them on Friday morning after having my driver side door broken when my car got broken into. They promised to have my car done before noon and DEFINITELY before 5 that evening because I had to be somewhere. I was at the safelite before 5 (they close at 5) and they didn’t finish with my car until well after 5:30, at which point they told me that the part they put in broke and they’d need me to come back to fix it again. I come back that Wednesday and drop it off first thing in the morning and 20 minutes later they call me to tell me that the same thing happened and they wouldn’t have another part till 9 but that he could come to me and fix it. I set up an appointment and he calls me right before it to tell me he’ll be late, but he’ll call me when he gets there. I never get a call to say he’s there, nor do I get a call saying he’s not going to make it. I called the guy and asked him what was going on and he tells me apparently they don’t have a part to fix my car. He promises me that he’ll get a part ordered but it won’t be till Friday that he can fix my car. I have now gone a week without being able to roll down or use my window. A week of them playing games and chasing their tails.. never again will I ever use safelite. Very disappointed and dissatisfied with the service I was provided, or more like not provided.

New windshield developed a crack after about a year and a month. Even though you couldnt really tell the technician on duty said it was a rock and the warranty wouldnt cover it so now I have to waste another 400 on another windshield

RIPPED OFF AT SAFELITE..... I recently had my windshield replaced and what was supposed to cost me 189.00 ended up being 346.00 i pulled my car in and the installer took my old windshield out then proceeds to tell me oh i found a rust spot and cant put the new windshield back in. And of course now I am stuck at their mercy to go to their recommended body shop. that was suppose to be any where from a 80 to 100 dollars. then the supervisor tells me it will be another 3 percent because he had to pay with his card. ok fine ill pay that i guess because i have no choice. but the kicker off it all was that after i got home i realized that not only did i pay the tax to the body shop but the way they totaled my bill i got charged again tax on that same amount through safelite.

Great service and nice that they will negotiate prices

Great Friendly Service! Will go back to this shop when I need another windshield.

Great job and fast

Called them to put a windshield in a Jeep there tech showed up and didn’t even look at my Jeep and lied to my face for a reason they couldn’t put a windshield in it I called mountaineer glass and the put in no problem

Couldve been faster...

Excellent and quick service. Would use them again.

Fixed the chip but service was slow and its still very visible.

Professional repair and superb service.

Excellent, fast service

Awesome service

Great service and wonderful employees

Good job, good price

Did decent work

Fast friendly service

Great service

Good service

Great service