They have alot of new and pre-owned vehicles.

I always get my autos from Pilson. Fantastic dealership. They have the best salesman around Jeffrey Rutledge. Always honest and sincere, hell put you in your new baby easily. The man has a ❤️ of gold! Yes my brother Im so very proud of! He has sales in his blood and is so very good at it

The service department at Pilson Auto Center recently repaired my classic 1978 Ford van. They did a very professional job of diagnosing and repairing several issues on the vehicle. They were courteous and made me feel like my business was important to them.

Great experience all the way around. Got a new Jeep Grand Cherokee from the dealer in Charleston, and they also coordinated with their store in Mattoon to get the one we wanted to test drive. Good teamwork. Would buy there again.

The salesman Randy McDonald in Charleston was awesome. He has helped 2 if my children with buying their 1st car. Making sure that they got the best deal. He also was very flexible in working around schedules to complete paperwork. Shelley

I went in looking at a specific vehicle and it didn’t work out due to my financial situation, so the salesman Mike quickly found another of the same vehicle that had more features but just a bit more mileage which put it in my price range. The financing manager even helped out on my trade in to make the deal work for me. Would recommend!

Bought my 18 ram 1500 from there. Alex Penn. Is one of the best salesman out there. Was really quick and painless. Received a reasonable offer on my trade. Will go back for another vehicle in the future.

I had worked with Ben Slater in the past and so when it came time to trade-in I knew that I wanted to go back to him! I told him right up front what needed to happen and he worked hard to get me into the vehicle that I wanted and was able to afford! He is funny, personable and a hard worker!! I would send anyone to him!! I am so happy with my 2017 Dodge Journey!!

Blake was an awesome salesman. Very knowledgeable, helpful and courteous. Not only during the sell but afterwards as well making sure I am satisfied!

These guys are awesome. From the moment we stepped in the door, they were polite and courteous. Absolutely no pressure, and they got us into what we wanted at a price point we were comfortable with. Big shout out to the entire staff here, they made us with our 3 kids feel very welcome. Special shout out to Mike Lauter, and Brandon Ball, you guys rock!

Friendly and very knowledgeable service department. But the customer service phone operator maybe needs a little boost on her customer service skills and not be so rude next time I call.

Randy McDonald made this whole process painless. He was super helpful and just a great guy. He took care of us from start to finish and he’s still going the extra mile. 5 Stars for Randy alone!

This is the second vehicle we have purchased from Pilson Auto Center in Charleston. Our salesman was Travis Stanfield. What a great young man. He helped us find what we wanted in the price range we were looking for. Chris Whitley helped us with financing as it worked to exactly what we needed. Thanks Guys!!

The best dealership Ive ever had the pleasure to do business with! Ive been driving for forty years, and Pilsons has my admiration! I am HAPPY to recommend them.

Have dealt with Randy McDonald over the years and have always had a great experience with him. He will go to bat for us to get the best deal possible!Thanks Randy!!!

The Charleston Pilson is Great in both sales and service. They care and are honest!

I called their dealership to look at a 2012 GMC Acadia. After three days and five phone calls, I was finally able to make it to Charleston to check it out. The woman that I had been speaking with had assured me that they would have the vehicle in Charleston because it would be closer to Paris. When I arrived, there seemed to be some confusion as to the location of the Acadia. As it turned out, it was sent out as a loaner. Luckily, Ben Slater realized that they had just gotten a 2008 Acadia. It wasnt cleaned up and ready for sale, but I test drove it. The 2008 had fewer miles and was cheaper. I ended up buying the 08 and its been good so far. We had a little issue with the detailing, but Ben sent it out to a detail shop that had the necessary equipment to remove the tree sap from the paint. All in all, it was a good experience. I wouldnt hesitant to buy from Ben again.

Great service, not pushy, gave us a good deal!! Couldnt ask for more!

Very nice employees are very helpful and knowledgeable overall great experience

After sending my car back for the 5th time 1 of the 3 issues I had been having since February is fixed. The other 2 are still a problem and again when I call about it I get silence. Now, due to the electrical problem that has been an issue since February, has become so bad that I have a $12458.78 paperweight sitting in my driveway. I have left messages and no call backs. I know they know my number. God knows I have called enough times. I am seeing my attorney Friday to see what can be done.

Needed some small odd fasteners for my car. Dustin in parts took the time to help me find what I needed. Pricing was about what I found online, but getting the parts through them I didnt have to pay shipping! Great customer service!

Salesman Jeff Rutledge was extremely helpful and listened to are needs. Scott Jordan got us a better deal then we expected. Are next car will definitely be from this group.

I felt they were very honest about the car, its features and the past service record. They were willing to drive the car I wanted to buy from their lot in Mattoon to Charleston so I could come pick it up (Im a graduate student so I need it to drive around to internship sites and stuff). Would recommend them to the other students in my program who are also looking for a used car.

Friendly staff and very helpful. Didnt stop after the sale, always were willing to fix any of those little things you dont discover until youve driven off the lot!

Everyone at Pilson is amazing; I felt like every single person on the team was committed to getting my into my truck. I fell in love with it and, thanks to the associates at Pilson getting everything done so quickly and easily, I was on the road within hours. Absolutely THE BEST SERVICE Ive ever had anywhere!!!

Great service and one of the most friendly places i have ever been.

Transmission is going out on my car and they keep telling me nothing is wrong with it just trying to prolong it for 10k more miles so the warranty expires. Would never recommend these crooks. Have had nothing but problems since I bought the car 2 years ago. Take your money and go somewhere else

My first buying experience was pretty good. The salesperson I had really tried to work with me and my low credit score. Second buying experience there, was sub-par at best. However the very worst experience Ive had is with the service department.First when we bought our jeep they did not meet the timeline for the cleaning and inspection of our vehicle. Which hey, I can understand people get behind.Second experience, I took my jeep in for an oil change and for my vehicle to be checked closely because prior the day before, my jeep broke down and I couldnt remove my keys from the ignition. I told the service rep that, and also mentioned that I thought the battery should be checked as the source of my trouble. I mentioned too that my wiper blades needed replaced since they were falling apart. I asked for a loaner while they worked on my vehicle as I had errands to run. I asked them to PLEASE call me when my vehicle was finished. Two hours later I call the service dept and my vehicle isnt done. I ask again to please be called as soon as my vehicle is done, they assure me they will do so. Its getting late in the afternoon and I have to pick up my son back home, which is a 30 min drive and I really dont want to drive home and back up to Mattoon again to get my vehicle. So another hour passes, I call, they say my vehicle isnt quite ready, but should be done in about an hour, the women sounded slightly annoyed, I assumed this was because it was my 2nd time calling. I was again assured Id be called as soon as my vehicle was finished. Eventually I had to go and get my son, I called again once I was home, I reached the operator who said the shop was closed. I was not called at all when my vehicle was finished. Furthermore, they did not find the cause for why my vehicle broke down, my wipers were not changed... all that time was for an oil change. My vehicle broke down once again after being serviced and it didnt take a genius to realize it was the battery. When my boyfriend went to retrieve our vehicle the following day, there was no one there who could make change to pay for this oil change, they told us to call on Monday to make a payment. Honestly though, for that kind of service the oil change should be on the house.

Great experience with Pilsons and our salesman Blake Sluder,,a very helpful young man who listened to us and immediately tracked down the vehicle we were interested in,,,,I would recommend Pilsons for a great car shopping experience!

Excellent job detailing our van. 3 kids and 2 dogs make quite a mess. It looks brand new again. Very pleased!

Mike did a great job helping me get a deal done that worked for me.

Randy McDonald took care of me when I was looking for an older used car with low miles. He let me test drive as many cars as I needed, and when I got behind the wheel of a 2006 Chrysler 300C my search was over. He even accepted my 1995 Lincoln Town car as a trade. There was a small rust bubble on the body of the car and Randy had this fixed. The floor mats were missing and Randy ordered new mats for me. The service department has been great, too! I would purchase from this dealership again.

The engine light came on on my 2016 F350 Platinum Ford. I made an appointment at Charleston Pilson Ford center and problem was resolved very satisfactorily. It took a little longer than they had planned, but problem was diagnosed in the EGR valve area. It was replaced under warranty and has functioned flawlessly since. Thanks to the service staff there for handling the diagnosis and resulting repairs professionally. Dick Weller

I had purchased all 6 of my previous vehicles at the same place until another local dealer came in and purchased their place. I took a chance with Pilsons and I have no regrets! Jeff is the best salesman with customer service that is unmatched. The service center employees are just as great. They will take great care of you and you can trust them. Go to Pilsons and ask for Jeff!

Amazing service! Worked with a guy named Kyle out of Charleston, he went above and beyond to help me! I would recommend him and Pilsons to anyone!!

Pilson’s is great, the best place to getthe best cars for any budget, I love them!

Great place, great people!! Jim was our salesman and we LOVED him! He made sure my husband and I walked out of there happy!

Had a great experience at pilsons in Charleston Mike lauter and Brandon ball help me upgrade to a newer Dodge ram I highly recommend them for your next purchase.

I cant thank, Randy McDonald, and Jim Javens enough for making this process so easy they went above and beyond, Pilson will have our business from now on and I recommend them for all your auto needs when you go there you dont just buy a car you buy an experience thanks guys we really do appreciate everything you did

I come and see randy McDonald every time I would like to buy a new vehicle and he never stops until he finds what me and my wife are looking for

Always taken care of. I was owed new wiper blades in a purchase. The gladly replaced them and detailed my truck.

Before moving to Charleston, I rarely used dealerships for service due to higher costs and the thought that they would try to convince owners to make unnecessary repairs. Pilsons is not that way. Phil and Clayton are great to work with and have been cost competitive on all repairs, including tires, compared to local businesses. They always have a driver available to take me to and from work, even for something as simple as an oil change. They always work to accommodate my schedule and in 5+ years, I have never had a bad experience with service of both Ford and import vehicles (Volvo, Honda, BMW). I also appreciate that they regularly support community activities such as blood drives and are big supporters of EIU.

Randy McDonald you were awesome 😎 👏🏻 - we highly recommend Pilson and give Randy a shout.The Moody’s

Very friendly staff. Made the process of buying 2 vehicles very pleasant and smooth going. Colton was our dealer and he is very knowledgable, super friendly and made car shopping/buying a very pleasant experience. Being a single female shopper, I would highly recommend Pilsons Automotive to any car buying customer.

Great place, friendly people. Got a nice car with no hassle. Would recommend.

I will leave tell anyone to go to the place. I have had my car a month and it has been in the shop 5 different times. I am getting them with the lemon law. for letting some one leave the car lot with a messed up engine that is a risk of my life of anyone in the car. they F*** you over hard core...... and when u are to talk to a owner they wont let you this place really needs to close their doors.....

I am very satisfied with my deal with mr. McDonald

Jim Javens was able to find me a great truck within my price range. I would definitely buy from Pilson Auto Center again!

Go see Paul in service, he always takes great care of me!

They are the best car place to deal with they get things done that no other car place canThanks Ben

We worked with Randy. He listened and worked very hard to find what we wanted. We still like our 2008 town and country and we will be going back to Randy for our next car.

I bought my Crysler 300 here, great experience. They went above and beyond to make me happy! Go to Ryan he is awsume!

Excellent no pressure experience. Our third purchase and we will be back.

Good service and knowledgeable friendly people with a great product make for a 5 star experience every time.

Absolutely the finest dealership for sales & service! No hassle, no pressure, friendly & helpful service!

This is the first time I have been disappointed by Pilsons. I asked for an appraisal of my Explorer after an oil change and the sales associate Jeff couldnt have been more uninterested, He left me sitting in the waiting room for 2 1/2 hours waiting for him to get the appraisal done. Then he barely had anything to say about it. The service desk associate always talks to me after the oil change, and that n ever happened this time either.

Dear Pilsons.I cant say enough to you guys with the way you treat your customers. Every time I walk in I am greeted with a very big smile and hello. When Pat and I came to buy a car from you, the deal looked like it wasnt going to happen, However we went home and it wasnt an hour before Venessa called us and she had worked out a payment we could live with. Tell ya what Pilsons You people dont realize what you have in the service dept. John is one of the most helpful and ongoing people I have ever met. Hes there every time you need him and he realy makes things happen. You should give him a large raise for his efforts. Cant say enough about my buddy John. He is a wonderful person and a great asset to your dealership. We will be faithful to you in years to come. Will always love Pilsons Ford DealershipStan & Pat Carpenter..........

They are great people!!!!!!!! help us get are first truck, are 2nd truck,3rd truck and i want to thank RANDY MCDONALD for making this happen they all will go out of there way to put u in a vehicle that is right for u THANK U PILSON

Loved my experience in service including the parts team

Pilsons they have some nice vehicles traded in

The only dealership that won’t turn you away because you have bad credit and helps get you on the right path.

Very well done. Got it fixed and back to me.

This was the worse buying experience I have ever had in my life, I am not simply stating as someone that is upset but taking the time to post this because I have never gone through such a horrible experience in my life. What we where promised what we got and the 5 months to get things straightened out is unacceptable and was a nightmare. We jumped through the hoops not them, we had to track down to get answers and help, the customer service is unacceptable, We bought a car that had been damaged on the lot they promised us it would be fixed the next week. It took months of never hearing back before they did after I had to threaten to bring the car back, then they had the car for over 3 weeks only to bring it back and not have everything fixed. I spent months calling them trying to find one person that would be willing to help with there broken promises only to be given an endless run around and call backs i never got. The even crappier part is the car still is not fixed but I finally gave up as im sure they had hoped I would. Maybe instead of them spending so much money on Ignorant commercials they should invest some money on customer training. If anyone is thinking about buying from this place I urge you do yourself a favor please go somewhere else and if you do make the mistake of buying get everything in writing, and then have fun having them honor it.

Great car buying experience amber was great

I was disappointed when I got back in my car. They had washed it, but they did not vacuum the inside.

Very thorough polite and timely manner

Smooth transaction!

Have always done my trading at Pilsons

Great customer service.

Love them understanding people

Service center needs expanded to handle more traffic.

Great service

You guys did a super job!

Good dealer

Over charge for junk