Elizabeth went above and beyond to help me retrieve my documents from phone to print and edited them to perfection. She saved the day! Absolutely magical ladies. Always there to help.

I could not recommend Pack and Mail enough. They are amazing, Sharon has especially helped me start my business, where I knew NOTHING about shipping. She would even help me save money by teaching me how to package things efficiently. We visit nearly everyday to drop packages off and she always has the biggest smile. 10/10 A+

Save yourself the time and money and go elsewhere. My valuable package has mysteriously gone missing. Tracking only shows a label being created. Lady at the store claims USPS mustve forgotten to scan it which I have a hard time believing. I keep getting the run around with the lady at the store, promises that shell call USPS and resolve and get back to me yet never calls me back. I am going to have to pursue a case with small claims court. Super frustrating and will never do business here again.

I cannot thank the staff enough for their help with lowering the shipping cost of a package I needed to return. They went above and beyond and I am so grateful!

I have used this company several times and they always give great service. Just this week I visited one of their competitors and they basically told me that they did not know when they could complete a project nor did they know how much it would cost??? I stopped by Pack & Mail and they were not only able to give me all of the information that I needed, they delivered on every level. We are lucky to have a business with this level of service in our community. I will not go anywhere else from now on.

Avoid this place. They charged me ~$115.00 to ship a less-than 50lb package From James Island, SC to Fairfax Virginia! Additional insurance increased the charge to $180.00! This package was ready to ship and did not require any special urgency. Also, shipping to Virginia should only take 2 days by ground. I checked UPS shipping estimate and the charges would have been $55.00 + insurance. TOTAL RIP OFF

They are the nicest people and incredibly helpful! They make shipping super easy.

Best place to use. Family owned and operated like a real American business. I love that their is an option to wear a mask not like a communist country. I have shipped with them for years and have had millions of dollars in merchandise delivered to my clients. Best service you can find. In fact Sharon saved me thousands in shipping my first year and every year since!

I thoroughly enjoyed a mail trip, which is a rarity. The space was very clean and organized. Lots of grab and goes you could need for office. My little guy enjoyed the rocks out front.l and a few of the stuffed animals. Elizabeth and Sharon are extremely welcoming. If feels like doing business with your best friend. Will continue to ship everything through them.

Owner was very helpful, courteous, and helped me even carry some heavy packages from the loading zone. Found it after Walgreens would not take my oversized FedEx packages. Will be back!

A great local business! Fast and friendly service with everything you need for packing and shipping anything to anywhere. Owners are hands-on, and it shows with great help with USPS FedEx UPS printing services, and a store of interesting things to add to your order. Highly recommended.

Package shipped November 11th with one-of-a-kind hand painted Elephant and Morris Island Lighthouse palm frond never was delivered. I called and was told it would be tracked but I never heard anything more and the recipient confirms it was never received. Owner doesnt wear a mask either. :-(

Happy to update to the 5 stars I’d normally provide based on the convenience of their store over USPS/FedEx/UPS once they wake up and START WEARING MASKS to protect their customers.

I love this place! I use this location to send everything now. Always fast and friendly service!

Close to my house, great customer service, but I’d use them more if they had a parking spot or a lane marked in the driveway by the front door to just run in pre-paid packages. OR even better, create a drop off area so we don’t have to wait in line and be in close quarters with people. That’s the biggest reason why I get flat rate labels online to begin with.

AWESOME place to send your packages. The owner is amazing, as well as the employees. Can’t say enough good about this place!

Always friendly. Very nice store. Always satisfied

If staff isn’t wearing a mask, I’ll go somewhere else.

Extremely helpful and nice! Locally owned by disabled veteran! Breath of fresh air when you walk in!!!

Woman working in the store would not wear a mask even when I had my 3 month old baby with me and stood right next to me.

The person behind the counter claims that she has a medical condition and cannot wear a mask. I asked her about just using a face shield and she argued that it would not be effective. If you have a customer-facing business then you must wear some sort of face covering.

Locally owned!!! Very clean, organized and professional owners and employees.

If no stars were an option, that would be my choice. I took a package into the store and asked them to mail it. Postage was already on the package from a US Postal meter. I just needed it to be picked up and mailed. The clerk then proceeded to put their own label and charge postage to it. Double selling postage is not legal. When I asked for an explanation she wouldnt give one. Hung up on me when I asked for a refund because I already paid postage once, there was no reason for Pack and Mail to charge me again. The package was not under posted either. No response from them has been given on this matter nor have they attempted to remedy the situation. This is not how a small local company should operate if theyd like to maintain a decent reputation within their community. Theres ample proof that they are dishonest.

Pack and Mail for the win! This store has the best customer service you could ask for. Elizabeth and Sharon consistently go above and beyond to help with customer needs no matter what the size. I recently had to get some images printed on photo paper, all other stores I went to would not give me the time of day, Pack and Mail worked with me and had my images printed to the correct size within minutes even though they were clearly busy at the time.From now on, I wont even think about going to Staples for any printing needs.

Pack and Mail is awesome. I ALWAYS go here instead of the post office because the experience is so much better. Great people and super fast service.

I love this place. Sharon is amazing. Shes helpful and kind. I wouldnt go anywhere else.

The lovely ladies at Pack & Mail Etc couldn’t be any nicer!! They’ve helped me with two businesses from Start Up to operating Successfully, and that’s not what they do, they do shipping, engraving, notary, business cards, fliers, and even finger prints for passports or employment. Sharon and Liz have all the answers to Shipping, Business, Fullfillment Questions and More.This is the South, if you have a problem with these two professionals, Bless Your Heart!!

While I typically leave reviews to warn people about bad service. I need to make a better habit of letting people know about excellent service. I had a package to ship to New Hampshire. It was bulky and I was quite sure the other competing package store would be unable to assist me because of the new management and new staff. After quick consultation with the ladies in charge I was sure the box would be packed without an issue. And if they had done just that it wouldve been regular service.What makes this experience so wonderful is they repacked my package and got it to fit into a smaller box thereby saving me money on shipping costs.If you need to ship a package experienced package and mail handlers are valuable. I can attest to that $103 versus $57 is a big difference!Thank you Pack Mail

Their sign says anything anywhereWhat it really should say is that you can drop an item off one day to be shipped no problem and then 2 days later attempt to drop off an identical item only to have them refuse it and look at you like you are the dumb one when you mention that an identical item was not a problem days prior.My advice would be to just take your shipping to the post office a half mile away or the fedex kiosk at walgreens also very close.

The best customer service Ive ever received in Charleston. They do everything for you, even when they dont have to

My first experience in the store was nothing but pleasant. They had a wide range of gifts that all people would enjoy. Sharon was polite and helpful and I will definitely be back!

Great customer service! Highly recommend for all your package and shipping needs

Love these gals, I wont take my shipping needs anywhere else. Solid service, and they work to find a way to make youre shipping needs affordable.

Clerk kept talking to customer in front of me regarding her personal life. She acted like I wasnt next in line. Even the customer looked at me as if to say, its not my fault. When I finally got to the counter, she didnt even say hello, can I help you or nothing. I live in Atlanta and I didnt know until coming to this store that the color of my skin was still an issue. This was truly a heart breaker. I started calling people that I know to vent my experience. I wonder when the color of my skin will stop me from being treated unfairly.

I usually have everything a mess and They pack and ship everything efficiently for me!!! I appreciate the service and expertise!!!

Great customer service. Easy in / out.

Great service from a locally owned small business!

Great customer service use them weekly to mail, print, and process mailings. Wouldn’t use any place else!

Always excellent service no matter the color of your skin..you do however need to pay attention to the shape of your face...frowny faces beget frowny faces.

Great customer service...

Their customer service is through the roof. when asking for help I was apologetic for even asking and I was stopped to say, this is my job, you are my customer and this is what you pay for. as a business owner, knowing that my virtual office has that attitude, they have my business for life. thank you.

I used this business three different times so three strikes and you’re out always rude and unfriendly!!!