Great little place with good people and even better prices

I have to give them 1 star because it is the minimum, but they dont even deserve one. I bought some seats online, from current stock. I was assured by the sales person that the one pictured were the ones I was getting. After driving 8 hours to pick them up for my surprise they were destroyed!!! The car was listed as a new arrival but pictures were from 4 years ago and never updated. I told them we were coming form Florida to make sure they were good but they could care less. Well, to say the least they are not to be trusted.

As an auto repair service in CLT, I have tried to source parts from ASAP multiple times and been told parts were available and ready to go, only to drive all the way up N. Tryon and go in, and be told that they couldnt find them. This has happened 4 times, and Im 100% done with them. Not to mention the times Ive called and the phone has just rang and rang, no answer, no way to leave a message. Extremely unprofessional. The guys at S&R on Craighead Road are a much much better option.

Cant get much harder I called they had what I needed I went and got it works like a champ. Next day same thing I called they said they had it when got it put them on good to go. Awesome customer service, 10 Stars

I wish I had noticed these reviews before wasting my time. Small business here. Took 2 calls for them to pick up. Filled out the cc auth form, placed my order, called back to confirm receipt and got no answer. Shouldve know then. This morning, after realizing the part still had not arrived, we called again. The part was bent, so we never placed the order or sent the part. This was after telling us yesterday it was on the truck already and wed receive it today. Theyre either lying or just inept. Dont have time to figure out which it is.

Doesnt have anybody that works there to show me bumper on car to see it it has damage before I buy but they will let me buy it and they will take off that same day ASIS no return. Makes no sense at all.

Own a small business that deals in Auto Glass. Called here multiple times and I hear the same thing. We dont know when we will get to it, but we will call you. I never get a call.

This place is a clean well run establishment! By far the biggest inventory around. I have dealt with every scrap yard in and around Charlotte. These guys are the most helpful by far. Everyone has a bad day, but the worst day here is better than the best at some other places!Keep up the good work guys!Alan

Great prices. Great customer service. Definitely would recommend.

I have a body shop and have been in business for 40 years. I have called these people several times and I always get the same answer. Yes, we have the part. Knowing that sometimes they could be wrong I ask them to make sure by putting their hands on it. Which is an industry-standard. That way we both know that the part is actually there and it is in good saleable quality. I am tired of driving there to find out they were wrong. They will however, apologize and say check with us again in the future. Well, it wont happen again in my lifetime. They have no idea of good business practices and the importance of other peoples time!

My shop called for an AC line for an Audi. Short story is we received the correct line for a reasonable price and it was delivered. Thank you for your service Salvage Auto Supply. Admittedly it did take a few phone calls and some hold time to get the line. There was a mix up and they pulled the wrong lines from the vehicle. But because I asked for a picture of the line to match up what we needed and because they were willing to go the extra mile and provide this picture, the correct line was pulled and delivered without any wasted trips by either of us. So as a business owner myself that has not made everyone happy over the years I will say that there can be a breakdown in communication by all parties involved at any given time. As long as we get better at our jobs because of these times and not worse or stay the same, then we all deserve second chances. Make apologies when due and strive to do better. Consumers please be aware that you have a part to play in how you are treated. Employees need to realize the consumer is their livelihood. Lets both come together and make it a pleasant experience and lives will flourish because of it. Remember R E S P E C T one another. Peace out!!

I called this morning around 8:30am in regards to a part ASAP had listed on Car-Part for my wifes 2014 Altima. I was told the part was available. I went through the process to pay via the website & called back around 11am just to confirm paperwork was received. I was advised it was & someone would contact me shortly to send photos for me to verify the part before it is shipped. Just a few minutes ago I received a call finally & was told the part is not even there & the charge on my card was voided “so I should see my money back quickly”.I’ve now wasted a full day & am no further than I was when I started. I ran a salvage yard for years - it takes someone 5 minutes to check the vehicle initially & ensure the part is there.

I am never disappointed when I shop here. Great Customer Service -- friendly advice and expert car knowledge. Went in today, and he not only found me the battery I needed, he also installed it. Old fashioned great customer care. I highly recommend this business!

Great place, great value. I purchased a wheel rim for 75 % of what it would have cost any where else. Personable and friendly staff at the counter and they were very helpful. I was there for 10 minutes and my transaction was complete. I also inspected the item below purchasing.

I just left this place. The service was AMAZING. I was well greeted as soon as I walked in. Then they gave me a ride from the office to the yard where the car was. They had the exact part I needed. They were the only place that had it and at a great price. Then I asked how much they would charge to install it and they gave me an unbelievably amazing price for installation. On top of all of that the service was quick and easy. I would definitely recommend them to anyone!

Great company to sell your junk car to. Im happy to say that they removed the car I had been storing and towed it away at no extra charge.I also bought another car needed some parts so I came there and found what I was looking for and left very satisfied.Thank you Cesar

I was a little hesitant buying from them because of some of the reviews I read, but most people write reviews when things don’t go right and not when they go good. I bought an Ford Vulcan 3.0L engine from them that had 104K miles for a 2003 Taurus last Friday, they were very helpful in selling it and loading it. Me and my son installed the engine over the weekend and the engine runs very well and so far I am happy with the performance of the engine, I would definitely purchase from them again.

I recommend them, they are friendly and very helpful, called several times in one day to make sure they had our parts and drove an hour and they did have our stuff they helped us alot. We will be going back!!

This place offers great customer service. Its affordable and reliable, and I would definitely come back there again. Id recommend it to all of my friends and family members.

Called 30 min ahead, They said they have it. Came in.... it didnt even take me 5 min and I got my part in excellent condition. It was a fuel pump, but looks like brand new and even with 30 days warranty! This is the place to get used parts around Charlotte.... Im telling ya! Brought it to tech. He installed (slow guy) withing 2 hours. Boom! My truck is up and running again! This Guys are quick and as Promised!.... Recommended!!!

Very nice guys in my first and only experience... needed a few oddball parts for my Lexus. They went to the donor vehicles with me, helped me sort through the pile of stuff on top of what I needed and removed the required parts. Very knowledgeable and courteous staff. You do need to that the photos on the site are taken when the car first arrives so much of whats in the photo could be gone by the time you see it. The 4 parts I purchased cost me about 15% of what Id have had to pay Lexus. Suggestion to the owners: Change your address in Google to where the retail sales office is. Id have never found it without visiting the returns/deliveries side.

I called these guys a couple months ago, informing them of the part I needed and the cost. The sales person, Joe, was really nice and helpful. He went and found the exact part I needed and quoted me anywhere from 20$(for just the window control switch)-55$(for the whole door panel). A couple weeks later I send a colleague of mine to go pick up the switch for me. He comes back and tells me that they wont honor the price and they want 35$ for the part. Infuriated I called multiple times, the phone system must have issues or they just hang up on customers... I eventually got to speak with Fernando, and, I told him of the situation. He was quite foul and irritated to my issue. In the end, he agreed to sell the part for 30$, BUT, when my colleague returned with the receipt of the cash sale, the receipt totaled 32.18. This is not a good business to buy from, granted it is a salvage yard, however, there are better places.

Update (Response to owner): From all your other FAKE REVIEWS, you mean???? This is ridiculous!I drove 1.5 hours to pick up a part they said on the phone that they had. When I showed up, their story changed! They did not even have my transmission, waste of time and gas!Also, it looks like a bunch of fake reviews on here.... every 5 star reviewer also reviewed a moving company somewhere else in the country. Obviously something fishy going on with these good reviews because they did not earn them! How can you trust a company who buys fake reviews? Wish I saw this before I tried to buy from them...

Single parent shopping for a transmission...I looked all over Charlotte for a reliable part and reasonable $$$... Called salvage and spoke to JAMES from Ga... Fabulous.... Real southern hospitalty... Pleasant and patient.. I feel in love...lol..I also spoke with Fernando (I hope thats his name) great guy.. Everybody at salvage supplies was awesome...thank you for helping and not cheating me...

******STAY AWAY**** READ THE REVIEWS**** BAD BUSINESS**************DO NOT DEAL WITH MISTY, BRYAN AND MOST OF ALL THE JOKE OF A MANAGER TONY!!!**********WORST EXPERIENCE EVER! THEY ARE QUICK TO TAKE YOUR MONEY! I ORDERED MANY PARTS ...WAS GIVEN THE RUN AROUND! THEY MADE ME WAIT THREE WEEKS, NO APOLOGIES, NOTHING BUT WASTED TIME! SALES PEOPLE ARE COMPLETELY INCOMPETENT! SPECIFICALLY BRYAN!!! AND AS FOR MANAGEMENT, HE IS EVEN A BIGGER JOKE!! SEEMINGLY A WANNA BE NY TOUGH GUY ON THE PHONE! TONY YOU COULDNT MANAGE YOUR WAY OUT OF A PAPER BAG! I WISH I HAD THE OPPORTUNITY TO MEET YOU FACE TO FACE THEN YOUD SEE WHAT!!! BUT LIKE THE COWARD YOU ARE YOU KEPT AVOIDING TAKING MY CALLS!! AND PUTTING THEM ON THE OTHER INEPT EMPLOYEES!! HOW THIS PLACE IS STILL UP AND RUNNING IS A MYSTERY!!!****STAY AWAY** READ THE REVIEWS**** BAD BUSINESS****

Ordered part by phone received call say in part will be in never got call or part Sam will lie and avoid your calls thats a manager this place suck only gave 1 star because I had to. And refund takes a few days but only remind to come out of your account.They suck

Do not go here for anything. The workers are only there for a paycheck, they play and annoy the customers and dont take what they do seriously. Understand they sell poor parts and dont stand to their warranty. Over the phone they claim the parts are ready but upon arrival, they hit you with a 3 hour wait for the part to be pulled, plus you have to pay in advanced in for them to consider you. OBVIOUSLY they take the money and run, waste your valuable time, then you sell junk afterwords. I will never do business with Salvage Auto Supply again and would NOT recommend anybody to go here for ANYTHING.

I called before I went there to see if they had the part I needed, and they said they had it all ready to go. I drove 30 minutes to get there, and it took forever just to find the entrance to the office behind a barbed wire fence.Once I found my way in, the employees were nice and helpful, which is the only reason Im rating it two stars. The only problem is that after sitting there for 20 minutes, they tell me they cant find the part, and it must have been misplaced.They seem to have some inventory issues here, as they said the listing for the part hadnt been updated in months.They gave me a number for another parts place that may have what I needed, but they couldnt provide me the part I needed after telling me they could. After wasting over an hour of my time, plus the gas, plus having to go into the bad neighborhood where its located, its safe to say I wont be back here.

Worked with even though Ive got there 30 minutes before they closed very helpful very and friendly helping me find the parts needed for my car off of my picture even found out I needed more parts than what I thought. They are very cheap affordable and very professional I highly recommend these guys

I cant say that they always fail to do the right thing but surely most of the time that I use their services they lie to me. Warranty process is just crazy.If I have to recommend to a friend a place of recycled vehicle parts, definitely this place is not on the list.

Wow... no other words then retards... drove up here an hour and half to find out that the black rear seat they have somehow magically turned gray... dont even waste your time with these rubber heads

My experience started out a little rocky but as soon as Fernando and the owner found out that I was not happy they did what was needed to meet my expectations and more. I purchased a full engine from them and now my truck is like new. I read some of the other reviews but I wonder if those guys expressed their dissatisfaction. I would definitely use Salvage Auto again.

Ive known of this place for about 5 years & everytime I got the team is helpful. I remember my very first visit where I walked the lot with a member (extremely helpful). Now they have changed & I have not walked the lot, but my parts are recieved quickly & I have little to no wait at all! I recommend this place to my friends because I feel like they always deliver for me, so I suggest to go check it out.

If you enjoy being mis-informed and lied to, then you will love this place. I very carefully specified the parts I needed, and Bryan assured me that he had them. After waiting several days, and making several phone calls wondering when I would get my parts, their driver showed up unannounced with some parts. Not the parts I needed, but some similar parts which would NOT work.After 10 more calls to correct the parts, I was told I guess we dont have the parts you need.another 8 calls to get the wrong parts picked up, and weeks and another ten calls for a refund, I am still out the money. The incorrect parts were picked up on December 3rd. Today is the 29th. Tony the manager assures me at every call that I will see my refund tomorrow, and that their driver will bring me a refund check. This has gone on for almost 4 weeks. This place is a circus of ass clowns, led by Tony, who couldnt manage to make a sandwich. Dont walk away, RUN!!!!

Better speak Spanish. This is the worst run Business I have seen. They tell you they have a part take your money and 3 hrs later still no part. Freaking counter people speaking Spanish loud as hell. Dont deal with Hayley you may never get your part

Great company, been doing business for many years. Would recommend. Great changes with new management and improvements.

James was great he was a big help and I did no TV wait long great customer service...

Great experience and had my parts on time. Got a discount when signed up for there weekly email Very helpful to know new inventory.

If I could go 0 stars I would. Called to verify the part they advertised as a fuel tank assyembly included the pump and sending unit. I was told yes it does 1.5 hours on the road one way and the counter person said no we dont sell it like that ....Didnt care that I was told one story on the phone and another in person. Complete waste of my time. I will never deal with this company again... I will pay more for used parts just to avoid them. I was glad to spent my $$$$ for the same part at another competing salvage yard that knows what they are doing and selling.

Great place, great prices, huge inventory, great service. If you need something fast and cheap ask for Fernando!!!! EVERYBODY RECOMEND THIS PLACE!!!!

Best place ever. Very friendly and helpful.saved me a bundle.

Great Facility Great People to do Business With I would encourage all to call on them when you need a part for your car Nice clean parts Ready to install and keep you going to Work, Play, Soccer Practice etcThank you

These are very bad people. They sell parts and refuse to honor the warranty they state. The real owner of this place is not from this country. He owns several related businesses and he runs scams between them. They state the mileage on the engines they sell but upon doing research the real mileage is a lot higher. This dishonesty starts and the top. Beware, they are out to take advantage of everyone they can.

Fist time I called this place they said yes we have the part, come by to pick it up tomorrow!So I came the next day and the part was NOT there for me to pick up because they didnt pull it off the car....they said sorry we will have it ready tomorrowSo i came for the 2nd time .....it still was NOT there for me to pick up........this time the excuse was we tried to pull your part off the car and we broke it............never will I be back to this place to wast my time

This place has had every car part i have needed for my vehicles with great prices. Thank you for helping my family and my self with great parts!

Awesome place!! the staff is very helpful and the prices are excellent....thank you

Had what I needed when no one else did even dealerships. Helpful and good prices

It was not a bad experience i got the help that i needed

I called for parts, next day came, picked up and went to my mechanic. Nice and easy experience.

If you have much time you can use this place. I wasted lots of time for pick up part. Almost more 6hour, I do not recommend this company.

Place is a damn joke guys in there have no knowledge of what they have and if something is priced too cheap they look into it to see if they can Jack the price up for you.. then to top it all off the guy answered his personal phone and told me to hold on for a minute and put me on hold this place is a comical business.

Ive been trying to get help with a part I bought, and they wont help me or stand by their guarantee/warranty, Ive been trying to get the engine I bought to be refunded because it wasnt at all what was described. Wouldnt ever recommend them. They are awful!!! Isnt it also funny that they only respond to positive experiences because they dont care about fixing their mistakes.

Worst place ever in my opinion and Ive been in the car business for 20 years!!!!! Believe what you read. Ive read the owners comments to previous complaints and he says call the manager. Dont bother drove 1.5 hours after calling twice to double check only to find out part not pulled, they dont know if its the right color and we would have to pay first before they check after being told it was already on the shelf. Stay away in my opinion

Trust me, you wont be able to talk to the owner, hes in Russia. Customer service is great until you hand them your money. after that, good luck if you have a problem or its the wrong part. USE LKQ.

Worse salvage yard every been to. Bought a tran did not honor there warranty, made up some BS on why they couldnt refund me. SCAMERS!!!! SAM AND THE MANGER. IF YOU WANT QUALITY PARTS AND SERVICE PLEASE DO NOT COME HERE IF I COULD GIVE NEGATIVE STARS I WOULD

They carry everything you need for your truck and great customer service!

Extremely disappointed. I ordered a transmission, got a quote, accepted the quote, called to double check every thing, sent a truck to get the transmision, 7 hours round trip. THEY DID NOT HAVE THE TRANSMISSION!!! They tell me they can get another one. $150 more. They should get the transmission, deliver it to me FREE for the original price. BUYER BEWARE!!!!!

Always helpful and decent prices

As a preliminary feedback posting I am extremely leery of buying parts here. When I got someone on the phone, she was impatient to start and wouldnt even do a quick inventory check for me (for a warrantied part vs. an as is part of the same specs). I would think theyd want to sell the more costly part, but when she told me I would have to pay by phone, then drive an hour to the office to get a yellow slip (presumably a reciept) to take next door to pick up the part, the hair stood up on the back of my neck. I insisted on getting an address since I needed to know how far I would have to travel to get it, but even as is parts need to be inspected before purchase, or you might as well toss the money out the window. Then, when I tried to find a physical location or contact info on the website, I get nothing - not even the actual company name! - and then I feel like I really would have been stuck with my money in their hands and a part I never even got to actually see before I picked it up. Only by inputting the address was I able to find the real name, which isnt as they advertise, either. Not sure if I will buy what I need here or not, but they need to get rid of some of this shade if they want to do business in the open.

ALERT....Dont waste your time with these clowns. Everyone of these posts below are spot on. I was looking for a complete part they said they had....calling one hour before going to purchase they still had the complete part. Upon arrival and asking for Fernando who I had spoken to on the phone confirming such, I told him I was here to pick up the complete part he told me an hour earlier he had upfront waiting for me. Wow I felt special, the special feeling lasted for less than 30 seconds when his boss informed him that someone came in the day before and bought two parts of the three components leaving only one remaining for purchase. Fernando was quick to let me know that he could find the remaining components that I was looking for but it would take a few days to get them and would costs significantly more. Stupid me purchased the one item and agreed for him to find me the other components but prior to purchasing the one item I asked him if I could return it for a full refund no questions asked and he said sure no problem within 15 days of your purchase and keep your receipt. I returned 10 days late to return the item and he told me they would not honor a refund and we continued to argue the point and he then agreed to refunding it charging me a 25% restocking fee. Complete waste of time, money and gas.

I Only Put One Star JUST To EXPRESS MY EXPERIENCE. The Only Thing They Had Right Was The Part I Needed. Aside from that, they lacked whats most important when running a business...customer service skills! They charge regular price for used parts in which are sometimes faulty with no refunds. Their system with selling parts is unfair to customers as we are required to pay for parts in advance prior to viewing and accepting the condition. This is a used auto parts facility therefore ALL parts are not always quality. If youve already paid and yet still not satisfied with the part for whatever reason, they KEEP YOUR MONEY without exchange of store credit. 100% unethical! I purchased a mirror ignorant of how they operate and it took nearly two hours for them to distribute it! From a customers prospective We should recieve our purchased merchandise upon payment. They didnt have to Wait for payment, why should I have to wait extended amounts of time for my purchased merchandise? I have never paid before receiving a service except at a vending machine or online. This is an open facility operated by people. I feel its a form of robbery!....You Pay For Merchandise To recieve it when they find a good time to distribute it. You recieve the merchandise and its faulty, not the right part, or even possibly damaged from the employee who removed it....You are entitled to NO REFUNDS. For customer service sake They definitely need a new system. Their system conveys selfishness as a company and only works in best interest of the company. Their system does NOT convey customer appriciation and its obvious their customers come LAST, though we are the FIRST ONES to bring this company revenue. I definitely would recommend pull-a-part over this company ANYDAY as they have a strategic method of customer satisfaction. Unfortunately the part I needed they didnt have in stock at the moment. These Mickeys Flickeys Are Complete BULL MANEUR!

Best service ive ever had! Been working with this guys for last 5 month, and still grate!!!! Just called, came by and part was pulled and waiting for me!!!!

Thank you Cesar and fernando for a great servicesParts and price are perfect for are customersand also are shopChrisManager forW&P Transmission

I purchase a motor for a 2003 Ford Explorer and it did take several days for it to be pulled and delivered. At first they are polite and kind but after they get your money is like pulling Nails out of a coffin in order to get the core picked up in and a refund applied to my credit card.

I called for several specific part all of which they said they had in stock, when I arrived they did not have any of them. 5 customers came in after me all with the same experience. It is customary for them to blatantly lie to those that call them on the phone.....stay away from this place, unless you want to waste your time and gas.

Price was right but service is not good. Was told I would have to pay now and come back next day to pick up the part. Salvage auto supply called me and said the part was ready. I come back and after an hour they tell me they cant find the part. Waste of time.Edit: found the part but to add insult to injury they sold me the wrong part (sway bar from a different model, not the right diameter). Their listing was incorrect.

Should have read the reviews before going all the way out there for a wheel they said was available only to be kept waiting an hour, then informed that wheel was damaged but for an extra $20 they would find me a good one.

Could not have been worse. Called the desk and asked if they had a part I needed. The answer was Yes, come on down. Ask for Joe.Really? You have the part? Youre sure?Yup...come on down. Just ask for Joe.The fact is, Joe (Josef) is a douchebag. He never actually checked to see that the part was there. He just looked in the computer to see that the yard had the car i was looking for. When his guys took me out to the cars, they were complete wrecks with no useful parts.Again. Joe is a douchebag.Do not go here.

Great selection of parts. Delivered as promised.

What a waste of time. Please listen to everyone on here and just stay away from this place. My story is just like everyone elses on here. I was told that they had the part I needed and when I showed up I paid then waited almost two hours just to be told that they didnt have the rim I needed. I should have just gone to discount tire.

Drove 20 miles for a tail lens for a Ford Explorer that I was quite clear about when I got there they had one for a Ford Escape nothing that could fit my car and then when I went to get the money back I have to wait a week for it to go back on my card

Waist of time, took my money and sold me a bad part. STAY AWAY FROM THESE SCAMMERS

Kevin Lombardy had it right on the nose. Guy said he had the part, just ask for Joe. Joe is a douchebag. They did not have the part that he said that they definitely had.

BAD CUSTOMER SERVICE, EVEN WORSE WHEN I TRIED TO RESOLVE AN ISSUE, WILL NEVER GO THERE AGAIN!!!!!!! ORDERED A PART TOLD ME IT WAS READY WENT THERE TWO TIMES THE PART WAS MIA!!!!

It just Sad. I paid for this part over a week ago and they still havent pulled it even though they told me to come in for it at 3p. I came in 4 days later and its still not pulled.

Bad place. Bad warranty.

Side door entrance... Have to find it .

Long waits but good costumer service tho

Sales people are quick to answer the phone, but a week after the date my part was to be dilivered all you get is voice mails & no one will return your calls to even let you know where your part is . Very aggravating & almost seems shady !!!

These guy have anything you want for your car and if they dont carry the part, trust me they can find it for you.

They out of bussiness

This is the worst place in the world. What a rip off. I had to call the police on these idiots.

Quick and very helpful

GREAT CUSTOMER SERVICE!

Ive been lied on the phone that they have the parts in looking for with the colors I needed. I got there and they didnt have any parts I asked for. So yeah waste of time.

WOREST JUNK YARD EVER PARTS NEVER THERETHEY NEVER WONT TO REFUND MONEY AND DRAG YOU AND LIE TO YOU

Bad part, i dont recommend this place .

Too much trouble to get back warranty on not function parts.

ALWAYS HAS THE PARTS REGARDLESS OF THE VEHICLE!

Loved the service changed a great deal in a short time great parts and service would buy again !!!!!!!!!!!!!

Absolutely Terrible!!! Will never try to do business with them again. I called them hour before coming and spoke with Sonya said they had the part I needed. Drive an hour to get their and waited for 45 minutes til she said they didnt have the part!!!!!!

Excellent service!!!

Great customer service !!!

Took forever to answer phone

Deven to hire more staff to satisfy the consumer is a good place to buy parts for cars

It is very important because you find all kinds of spare parts at a good price

Good parts