There was a guy Andre that went a few extra miles for me and a battery purchase.Too much to mention but most just grab a battery and sell it. This guy really wanted to make sure the battery was good. Even though they were quite busy, he didnt rush about anything at all.Seems like a small deal but for me it was appreciated.

By this being a big place you would have thought that they would have my part, but they didnt. I had to go somewhere else and found it at a smaller auto store.

2 girls standing gossiping while gentle manager help me. 2 white girls.

I actually wrote a bad review on the Napa on N. Tryon because they were very unprofessional. So I want to give gratitude to this location, especially to Mr. Andrew for being so professional and extremely helpful! You can tell he cares about good customer service for Napa! Thank You !

We had a good experience the sales person knew his job, and was pleasant doing his job,

My back light was out and I went there to purchase a light bulb and he was so friendly and nice and put it in for me being a woman Im not very handy so 5 stars for this company ladies this is the place to go, also he was handsome.

Part selection is very good, however front desk service needs some work. They are too busy entering orders for other people that aren’t actually standing here in the store waiting. Hopefully you don’t need something from the back, then you have to wait for that to arrive up front. Just not a good walk in experience.

GREAT customer service!

We made an emergency stop for coolant and ended up needing a tow. The NAPA folks were beyond courteous and helpful.

Always have what I need at a good price

This place use to be great, seems like all the people that were really good left. Id suggest driving on past and saving the aggravation.

In love napa because its auto parts baby it would be sacrelige if mo interest was shown

Need more staff. Waited in line for 10 minutes for much needed windex and paper towels

Ok customer service. Didnt have in stock what I came for.

Nice and friendly tried there best but didnt have the part I needed

Good customer service and the workers know how to move a line. Came in to get a new radiator hose and after a few minutes of not finding it the woman asked another worker who wasnt working the register to go look for her while she continued to ring people up. I walked around the store while I waited and when it was ready she called me back and was ready for payment. I really appreciated the urgency and how efficient the workers were.

My appointment was for 9am and got there at 7:30am and was unloaded by 8am. Awesome place great service. The entrance is the second drive way. You will see sign that saids employees and will call. Go into that entrance. Absolutely no overnight not even on the roads.

I was so upset. I called in to see if they had the part I needed and they said yes we got it. So I went right over and when I got there, they dont have it. The computer said you have it but yet you dont. Dont tell me another store has it you wasted my time driving here!

Very helpful and knowledgeable staff.

SLOW SERVICE. Left and went a block down to OReilly.

As a woman they made me feel comfortable asking questions and was very helpful. The man that helped me even took time to show me how to replace my windshield wipers so I would know how myself and told me step by step. Truly a friendly place to get auto parts.

Gentlemen went above and beyond to make sure I had what I needed before letting me leave unhappy! He found everything I needed and more! He was very courteous as well! Thank you Napa for hiring great employees!!!!

Napa in Belmont is the best.. dont waste your time going to Charlotte.

No public restroom?!!!!! Deplorable business practices.

Ive never had a bad experience here, and I often regret going to another auto parts store for one reason or another. Its kind of weird to say that, but there it is. Their prices are good and the staff is helpful and accessible. It doesnt seem like it should take much to have a good experience at an auto parts store, but after witnessing other stores struggle with offering it I felt compelled to leave a positive review for this store.

I own a 96 Dodge Dakota and couldnt find the parts at the competition so I went here though they didnt have them in house I was able to get them within 36 hours and at A Great place.

Quick and simple

Great auto parts store have everything I need every time I have shopped their employees are very respectful my favorite auto parts I would recommend NAPA for family and friends

Very difficult docks. Very little room to get turned around. Only reason this is 4 stars is because of the people I dealt with. They are very friendly and courteous. If you are delivering, note theres no overnight parking. To access the dock area, take the street on the east side of the building. Good luck.

Good store, good location, very busy. Wait times can be long, but the employees are very nice. Could really use a self-checkout for simple stuff.

I stopped in on a weekday afternoon to get a car battery. I brought the old battery in and put it on the counter by one of the computers. And then I stood and waited. And waited. There were 4 employees that I could see: one woman and one man each working on a computer, and two other guys just kind of hanging around. No one said a word to me. There was one other customer, and it appeared he had just finished up and left. I waited patiently for a few minutes, and still nothing. I was right near the middle where they all could clearly see me. At one point, one of the guys hanging around actually looked at me while he yawned and started fidgeting with his arms the way someone does when theyre bored. After that, I decided I didnt want to give this place any of my money so I picked up my car battery and left, and still no one said a word as I left. It was like I was invisible. I see other reviews of this place that are glowing about the customer service, but that wasnt my experience at all. Autozones car batteries may be garbage but at least workers there say hello, Ill be with you in a moment. If a manager reads this and wants to view security footage of it, this happened on 11/4/19, I think it was around 230-245pm.

Large stock, availability online, nice staff.

If you need the pod they got it at one of their stores. You just need to go there and shop for any car part. They will have it

They were able to help

Did have a problem with this store or the people

Great service! Great prices! Always have the parts we need in stock!

Great service, very helpful staff. Helped me out when I needed sparkplugs for my car even though I had no clue which ones to get.Thanks guys!

I called this store on a Sunday just to find out if they had an item in stock. I was left on hold until I called back then I had to provide the part number. Isn’t that their job? Then I was told the S Tryon store had it in stock. There isn’t even a S Tryon store, South Blvd yea !! I wouldn’t shop this store for more than free air.

Good service at a great price.

If they cant find it in the computer. They cant help you ... salespeople need proper book training.

I asked to use the rest room to wash my hands because i got antifreeze on them and the manager said, I dont have one up here so rudely. We all know auto parts store have a bathroom in back of house for customers and employees. Bad Business and professionalism on that manager for preference use of restroom 🚻

I love going here. This is the NAPA distribution site for metro Charlotte. They are on point and have your part in the warehouse. If they dont most likely a dealer part through the internet. Good advice too. My goto auto parts store. Work close by and will not proceed with a parts purchase until I see the people of this location. This NAPA store beats the internet on price and knowledge.

They are great the people are friendly and the service is FAST! The parts delivery driver James is Amazing, he is always professional and courteous! Give him a raise!!!

Awesome place to shop, very helpful staff, very clean, quick service. Great place to shop for all your auto parts needs

This Napa is the main warehouse for the greater Charlotte area. They have EVERYTHING! Service is good. Prices are fair. It does take some time to pull parts since most things are warehoused in the back.

Took forever to pay for the item I wanted. Got to the counter and was charged a price different from the shelf. Add another 10 minutes for the manager to get off the phone to adjust the price. Wont be back again!

Very helpful and friendly. One of the best part stores around. This is the Charlotte hub so they have a huge selection.

This place is GREAT! Everything you need in one place, friendly staff, and fast service. Everyone deserves a raise!

NAPA Auto is great for foreign or hard to find parrd. They stock great or can get them before the end of the day. Visit NAPA Auto they have great customer service. Go in and tell them Naomi sent you.... Lol!

The manager Dean has excellent customer service and hes very knowledgeable

I went to the store to get a oil pan bolt. I had to go back 2x because they had 2 different ones that supposedly fit my car. Their book was wrong. I was sent to a different auto parts place. They had the same problem. I went to the hardware store and got exactly what I needed for a lot less. They were friendly.

Herbert in the paint department is awesome! Thanks for all your help!

The service was OKAY a little bit of training could happen to help them deal with a crowd, but I gave them some slack since they had a big sale going on. I was the store didnt commit fraud making it seem as though you were getting coupons in the mail only to find out that they were useless.

Nice ladies working here. Thanks

Great place Frances and Ronnie are fast and friendly...cant forget about Dean the store manager !!!!!

They do not do battery installs!!

I wish I could give less than a star. They should just get rid of there phone. I was on hold for almost an hour then I call back to tell them Ive been on hold for so long and he just acted like he didnt care. Rude at its best.

Friendly and helpful staff you can have paint ordered or anything that you need for your car

I give this place a 5 star only for one employee he was Hispanic very friendly

This place had almost everything you need parts wise. Service is great and they are usual more knowledgeable than the other parts stores.

Just stopped by for a quote and was given directions to where my destination was. Very decent and friendly atmosphere

I was in and out with the part I needed in 5 minutes. Reasonably priced.

Prices to high

Very professional but still friendly. This Napa store front is just that a front to there warehouse in back they have every part all the time its so big it takes several minutes to transport the part to the front you should never second guess yourself go to Napa! The odds are they got it.

They didnt have the part, it was a dealer only item but the customer service was mind blowing. The effort, the search - like wow, thanks.

No help

Poor customer service and the manager refused to honor the price of a product The store price did not match the online price And when I explain to him the difference he still refused after which I explained to him other stores had it in stock at that same online price he told me to go to the other store he would not give me the listed online price

These guys are really helpful

Had what I needed and was very nice and courteous

GREAT KNOWLEDGE OF PARTS AND SERVICE

Prompt, thorough, professional - unlike Autozone, whos customer service is universally awful, the employees here actually express some interest in helping customers get to their solutions.

Awesome get the good stuff just wait for it its all 👍

Worth the wait - the clerk was not in a mode of efficiency, but I was able to get a discount with a promotion they were running, and it made it worthwhile. Save about 50$ on the overall purchase - thanks!

They forgot to add my military discount at check out

Great service!! Thanks again

Giving 1 star is still giving them too much credit. Cannot say enough how terrible all of my experiences have been with this store. The employees Stephanie Robinson and TeeJay Barlee or Bartee were the main two that I dealt with and I am frustrated with my treatment. First, I was pressured into pre-paying for rotors and told I could pick them up next week when they were delivered to the store, I paid, and when I returned they couldn’t find them. They knew they had been delivered, they had seen them, but couldnt find them after 10 mins of searching, so I got my money back. Brushed it off as misplacement and gave them some understanding as they are rearranging their store. I ended up taking my business elsewhere.Today, I came back again to get some brake rotor screws. My husband went into the store and tried to get them, spoke with Stephanie, who did not even greet him when he walked up, and then had no knowledge of what he was asking for even though he explained it was a SCREW to hold a brake rotor in place, in which she pulled out her book and showed him three different types of BOLTS. If you work in an auto store, please know the difference between a screw and a bolt and really have a basic level of knowledge to look up rotor screws. Eventually she ended up just saying we dont have that, so he left. Seriously, if the only you can help someone is if they come in and tell you the exact part number for what they need, you need to reevaluate your system.I looked up the part number from their website and called to see if they had it in stock. I ended up being put on hold for over 25 mins, for about 5 of the minutes I was back in their store talking the TeeJay. When Stephanie answered the phone she once again did not even greet me, she just said, Can I put you on hold? Then did so without waiting for a response! She did this 4 times over the 25 minutes I was on hold, never once taking the time to see if it was something quick she could help me with, rather than continually putting me on hold. When I asked Tee Jay if this was their policy, first he tried to talk around the questions, but eventually he said No and that it would be handled, which I doubt. When I asked if it was acceptable to put someone on hold for over 20 minutes he said that he had to give priority to the people in the store, which I understand to some degree, but as you recall my husband was in the store and he got shotty service as well.Now, when I asked for the number to HR to place my complaint I was given the wrong number 3 times! I dont know if this was on purpose, if TeeJay was flustered, or if it is a part of the general incompetence that seems to exist at this NAPA. Luckily, I tried each number that he gave me while I was still in the store, even asking other customers around me to verify that I had dialed what he wrote down.I used to love NAPA, in VA, the employees were always helpful and knowledgeable, as you would expect people working in an auto store to be and even when they did not know, they went out of their way to help you, instead of just saying I don’t know or claiming that they didn’t have it. That being said now that I live in NC I will never spend one more penny at NAPA especially this one, and will let all of my friends and family to do the same.Take your business to O’Reilly’s, Autozone, Advanced Auto, or really anywhere but here.

Excellent customer serviceThank you

I did not have good experience.

Good quality parts and service people

Good customer service

Horrible customer service. Been on hold for 10 minutes. Then get a rude woman answer after I got disconnected to only tell me to hold for another 5-10 minutes. Horrible

I like it. Always try to help you

I needed a phone charger and one of the employees there let me take it out to my car to make sure it worked first! Because of this I avoided spending $25 on what I thought I needed, and only spent like $9 on a new cord.

You find all the parts, good customer service

Great people work there!

Usually fast and have everything you need

The service was good and employee was very helpful.

They dont help people find the parts they need because theres not enough help on the front

Helpful staff. Lots of oddball parts in stock.

Found exactly what I was looking for, on a Sunday & a hard to find part!

Great transaction

Good attitude from employees, Very organized and helpful

Very friendly staff and very helpful staff

Why were you looking for a rotor screw???? The only purpose it serves is to hold the rotor on while the car travels down the assembly line.

Told me they had the part. Got there and it was the wrong part.

Worst napa around employees clueless they are helpless cannot find a part with both hands and a map

Help me out really good

Made a quick stop for DEF.

I work n the warehouse

Ordered part online get to start open 45min late n did not have my part