I loved going to this store. The owner was always nice and informative. However, I have been twice within the last month and the customer service sucks. Each time I was not even greeted upon entry. Bring back the old staff. I’ll stay away for now.

So glad I decided to stop in! I called yesterday to see if they had a certain type of hair, they didnt but the customer service experience during the call was enough to get me to drop in today. Im trying crochet faux locs for the first time & I need supplies & accessories ... a jumbo shower cap & bonnet, scarves, clips, oil for my scalp... they had it ALL. Great selection of scarves & hair accessories & reasonably priced too. Did I mention the jumbo shower cap?! I didnt know how I was going to keep this hair dry! Best find of the day! It was also a pleasant surprise to find the in-store customer service experience was just as good as my phone interaction. Will definitely be going back.

The owner Ben is a true epitome of Excellent Customer Service! He is always professional and friendly to all of his customers. He goes above and beyond by keeping commitments to as to restocking products and special order requests. Thank you so much Ben for setting the bar high for small businesses in the community!😊

Owner was very helpful and friendly all the items were available that I needed will be returning

Great selection of beauty supplies.

Needed to grab some natural products to make some homemade hair care items in a hurry and not only did they have everything I needed I was in and out of the store within minutes. The staff directed me to what I needed and I was amazed at the selection for such a small store. I love shopping here. It’s a neighborhood gem for hair care.

Very sweet woman & black owned.

Love the staff here! Super knowledgeable and sweet. I am a loyal customer. The shop is smaller but you can literally find everything you need in here without having a crowd!

I am a stylist in Harrisburg and i ALWAYS send mu clients here for hair. They know my NAME and are so polite and kind. My clients love it and its BLACK OWNED...come on...i LIVE for ESSENCE....

The staff at Easence were very helpful; I got the supplies I needed and cashed out very quickly.

Great location!!! It’s Black Owned!!! I’m so in love. Impressive product selection for naturals, competitive pricing and excellent customer service that is actually familiar with the lines they sell. How rare that is today! I’m so excited to have found this beauty supply and you will be too.

Great store with wonderful staff. You can find what you need and actually feel that your patronage is wanted. Very knowledgeable, kind people with a great selection at very reasonable prices. Love it!

Not only is this beauty supply store very convenient to where I live, it’s the only one I will shop because it’s black owned! I have a question, they always have answers. Love it!

Every time I walk up in this store they always stare at me like i’m about to steal something,eyes just always on me I feel uncomfortable,but other than that their items are nice.

This place has friendly customer service and I always find what I need.

Please go to them. If you want someone who knows what they are doing and can help you, then this is your place. Good people, who treat you like a customer and not a potential thief. Very friendly people.

Nicest person who welcomed me to Essence because it was my first time in the store and I am new to the Charlotte. Great vibe and good prices.

They are the best. They are handson. They know products. If you ask for help they are eager to assist. They are nothing like the other beauty supplies that come over to see if you need help but cannot help. I love this place.💪💪💪

Best beauty supply store in NC.

This is a smaller hair store but they have everything you need this hair store has everything for every text your hair but especially of girls of color every brand you could think of that brown girl has needs they have they have a lot of cute make up to the owner is friendly and knows everything he has and knows about his products The other lady that works there is so friendly and sweet this is a great place to go to and it’s owned by people of color

This store is pretty good if you are looking for the essentials. They have a good variety of customers with natural hair. They tend to run out of Afrelle Braiding hair quickly so you have to go as soon as they get a shipment. Overall, Ben is really nice and personable!

Great customer service. They were so helpful and friendly. When I was having trouble looking for something, they were willing and happily helped. And when they didnt have a product that I was looking for they gave a suggestion to another store that could possibly have it. Definitely will be returning.

If they dont have it, they will get it for you. Customer service is OUTSTANDING! Youre always greeted with a warm welcome and a smile.You cant pay me to go anywhere else.

Have shopped here for about 4 or 5 years and I always have a great shopping experience!!! The owner is so pleasant ant friendly.

Overall they are sweet ladies and the store is close to me but I didn’t like the way I was treated by being followed around the store and the cashier asked me something very offensive. I wont be going back

Great people!!! Benny the owner treats everyone with the up most respect. His awesome customer service and willingness to listen keeps our family coming back!!!!!

Didnt have the product I was looking for. Unfortunately I was followed the whole time by a worker taking inventory. I wont be back. Maybe if the gentleman was there who I met the first time I was there it would have been a different scenario.

My go to beauty supply. They never rush you and everyone here is so friendly! They always offer to help and theyre extremely insightful!!!

Everyone here is always friendly and very helpful. They are always available to give advice on hair color, styling options and more. This is the only beauty supply store that I keep returning to.

Love their products! Outstanding service. I love going here.

They have moved to 10227 University City Blvd. Ben is great. He was very helpful and knowledgeable. I will go back and highly recommend.

Love this place, prices are reasonable and owner is very helpful and professional.

Really really great selection of makeup and jewelry based on its size....prices are great too...owner and workers helpful and nice..I will be back soon.

Very sweet lady that work there i love ya nails

Everything was ok except this one lady who kept following me around as if I was trying to steal something which made me very uncomfortable and annoyed and every isle I went she just followed me. It be your own people 😥

Everything was good. Nice clients support

I have been coming here since i move to Charlotte .Great Price and quality hair excellent customer service

This is my go to place for all things skin and beauty. The owner always has a smile and is friendly.

They are so kind and nice I love going here!

Brand names, jewelry and experienced staff.

Ive been here before and love their customer service!!!

Friendly staff and wonderful customer service.

Good products and very nice service

Love it!!! He always looks out..

Great store and wonderful owners

Black owned, great selection!

Nice Staff!

Nice and clean

Variety of hair products to choose from