I like coming here because of the process. Great place to get quality shoes for the whole family.

Went in on 7/26 to purchase 2 pairs of shoes. Got to the register & they both rang up incorrectly. The team lead came & corrected the price on one pair, but refused to do the other; stating that it was $34.99. The tag in front of the shoe noted white, although I was purchasing the exact shoe in black. There was no sign indicating the black pair was a different price, therefore, as a consumer, I expected both shoes (regardless) of color would be $19.99. Had this been the case, that pair would have been my 50% off pair. She refused to budge on the advertisement that was in your store. I frequent this store often & this just completely turned me off. Needless to say, I walked out without purchasing anything. I did ask for her superior, but clearly that was ignored too. Hope this doesnt happen again in the future.

Very poor customer service witnessed on our visit today (6/19/21 around 3:45 pm) The two young ladies that I assume work here never once greeted us or asked if we needed any help at all. They just stood beside each other with their phones out and carried on conversing amongst themselves. I did see a few pairs of shoes that I had questions about, but I didn’t not want to interrupt their very important conversation to ask for assistance...so we left empty handed. :/Management needs to do better at training these individuals or else they will continue to lose sales.

Just left the store without shoes for my son. The pair of Nike shoes that he picked had a tag that said $54.99 but rang up $64.99. I told the employee that that is not what the tag indicated. She went over removed the tag, and said someone must have put it in the wrong place. I said well, thats what it said when I grabbed them, so you have to give it to me at that price correct? She said yeah. Some other employee intervened and said see the other 2 next to it, its supposed to be the same price as those. I told her that was not my problem, I frequent this location and Im not paying that amount on principle. The young lady that was helping me at first said, we cant give it to you. Needless to say, I did did not pay that or any other price.

We go here a lot for our kids because of the deal bogo 1/2 off. Great when you have little kids with growing feet all the time.

Its great if you dont need wide width shoes. My husband always gets shoes there. I only can get like flip flops.

Mens stock is lacking, few hiking options for kids, staff is phenomenal.

God forbid you need help here. These three can’t get off their phones long enough.

Now offering Caterpillar work boots. Great stuff, got a nice pair of pumas with themLove the BOGO

Very pleasant people. Nice all the way around. Plenty of parking. Nice shopping area.

I went Saturday 11th around 10am. The two girls working had no sense of interest. Customer service training should be implemented.

Good customer service

Super duper! Great selection and always stocked! I didnt purchase anything but I definitely will go back there soon. Great location. Parking is all around and it is easy to travel to other stores on foot. I recommend going in the morning when it isnt so crowded.

Nice staff!!

Its a shoe store so nothing flashy. Prices are comparable with other shoe stores.

BOGO, and a sale. How could I resist.Great selection and a great price.

Always great customer service

Great store. Good values on shoes and sneakers.

Always good stock and very friendly.

A nice variety of Footwear with an ongoing sale of buy one get one 1/2 off. The service was friendly and helpful to. Definitely stop by if your shoe shopping.

Bad selection

I wanted to get tennis shoes but turns out the dont have Google Pay service yet and I forgot my wallet

Little overpriced as it is buy a pair of shoes and get another for half price. Great for having kids or spouse, not for being single. Sales women friendly. Better quality shoes then say Wal-Mart or Target.

Always a great shop. Find the exact shoe to fit the need or want every time!! Buy 2 get 1 50%off, such a great deal, year round!!!

This is the second time in a row that I entered, shopped and left without being greeted, offered any assistance or told goodbye. I was the only customer in the store. They just stood in position. Didn’t even make eye contact.So I f your business plan is to sell two pairs of shoes to everyone that walks in the door, maybe you might/should be training your staff to interact? 🤔I won’t be back. I will shop somewhere where they actually care if I show up and buy something and at this point, a website would be more responsive than this place.“Retail mass extinction”. ☝️😒👉 this is why.

Sales person was friendly and store was clean

Cant go wrong here

This is an average place to buy shoes of all sizes. When I was walking in to the store, I noticed that their displays looked a bit bare. I also overheard someone talk about their child coming here and needing to use the restroom, and couldnt because there wasnt one here. Thats to be expected though. Besides that, its a great place to get shoes.

Nice place 2 look at shoes

The staff was really helpful in checking sizes for me, was able to find two pairs that I liked and was able to take advantage of the buy one get one free offer.

Great selection of footware at awesome prices for every age, mood, style, and occasion! And...they had my size all the shoes I was interested in trying on!

Didnt have what I wanted, even though it was on their website. But the staff was extremely nice and helpful. Would definitely shop there again!

They have a good selection of shoes,socks,etc.My wife and I both found footwear that we were happy with

Most people social distancing. All workers wore masks (thank you). Plentybof workers to help with questions/stock.

I ordered Adidas shoes at the store since the store didnt have my size. Guess what I got in the mail? I got Sketchers for girls instead. I checked to see if it was sent to the right address, and it was.

This young boy named Alex should really get a raise because he helped me find the best pair of shoes Ive ever had

No help! No service. For the cost of the merchandise, they should invest in better customer service.

Can always find a good pair of shoes for good prices! Pretty much always had sales.

Great selection of shoes staff is friendly and willing to help

Customer service was excellent. Assistant Mgr went above and beyond to help me locate and then secure a shoe from another store.

There was some confusion, but ultimately we got the shoes we ordered online.

Of all those multibranded discounted shoe chains, rack room shoes seems to have a good vfm collection.

I can usually find shoes I like at Rack Room. Big selection and friendly sales people. I think they are somewhat overpriced, but I usually walk out with shoes I like.

I received no help from the two ladies working there. In fact, when I went to the register they continued their conversation after they saw me approach; then proceeded to discuss someone who was outside the store.

I asked for restroom for my 3 year old son. They directed me to the target store which is like 2 minutes walk from there at 8 PM of a winter night. This is ridiculous. Is there any store in US without a restroom? No courtesy or consideration that its for a small child! very disappointed.

Overpriced & poor selection of mens shoes

Best place for shoes!!!

Great selection friendly staff

Nice selection, but not what I was looking for.

Good deals and friendly staff

It a great store that all the employees are friendly and helpful

Good selection with average prices.

One member of the staff spoke upon entering the store,neither of the staff asked if anyone needed help finding anything, they were just walking around. The lady that appeared to be the manager had a young man that she was talking to at the counter from the time we came in til the time we left. We were there about 30mins.

Small selection of sizes and insufficient staff.

Slim shoe selection!

I dont like self service shoe stores

1st time there. its okay.

Found 2 pairs of shoes.One for me and one for my husband that will be shipped to the house.

Never had a problem with this store

Very friendly staff. Lacks selection on sizes...however its clean and organized well.

Long line but school starts tomorrow

Friendly staff. Not enough staff to assist the customer.

Selection was limited on sizes

Ok franchise shoe store

Shoes ♡

Good service

Good deals

Good deals

Helpful staff

Great options

Great

Deal on sneakers

They have good prices.