I went to this Verizon store this morning and was AMAZED by how great the customer service was. I had lost a SIM card and needed a replacement, but because it was a company-managed account, I had to call my Help line, and the representative I worked with was there every step of the way to make sure I could leave with a SIM card. Absolute rock star customer service experience here - this is why I love Verizon!

The best experience I’ve ever had at a Verizon store. Very nice and helpful tech support!

I was in this store and made a request about my telephone line (after sales service), and they answered me that their job is to sell that they are not there to attend to another type of request. It seems to me a lack of kindness I have 6 telephone lines with them (Verizon), and even if I have only one, Verizon is a brand and as such any store called Verizon must know how to attend / solve any requirement of its customers.

Worker there was supposed to activate an apple watch and convert line from tablet to apple watch. They ended up not attaching to correct phone or line. I’ve been on the phone dealing with Verizon Customer Support trying to get it fixed for about 2 hours and it is still not resolved. I thought things were wrong when the receipt was incorrect at the store. Pointed out the incorrect receipt to the clerk at store and they insisted everything was correct with account and that the receipt was just wrong. The clerk had insisted this without wven bothering to pull up account to check when we pointed out mistake. Well it wasn’t correct as it turns out when I got home from store. If the clerk had cared enough to actually check this when I pointed out their mistake, I wouldn’t be in this mess. Will never shop at this location again. I will go to a different Verizon store location in the future.

Great customer experience. The reps I spoke with were friendly, outgoing, and most importantly, extremely knowledgeable and superbly competent.

Awesome service by Adrien today. He’s calm and takes his time to problem solve. Got rid of all my anxiety👍😀

Lost my phone on vacation, worked with Matt and he was the best. He spent a long time helping me set up an old phone of my sons. He was super helpful setting up a different phone. If you need help I would highly recommend this store! Ask for Matt

This 5-star review is for Natasha!I was switching from another carrier and had a complicated case that she helped me through. From a consumer standpoint, it was a very frustrating situation, but from a service standpoint, Natasha was there every step of the way to get it figured out. Her diligence, attention to detail, knowledge, and patience were all a recipe of success for getting this thing sorted out for my family and I. I will be going back to this store if there is anything else I need. Thank you Natasha for your hard work. Thank you to the rest of the team for your support as well.

My phone shut down out of nowhere after about a month of having it. I stopped by this store and Kenny came through and made sure I left with a fully functioning phone. Really appreciate the customer service here.

I had a somewhat complicated situation after my phone stopped receiving calls and Ryan (the manager, I believe) was extremely helpful and went out of his way to make sure I got set up. Every time I was in the store the employees were knowledgeable, helpful and very transparent about what we needed to do. Thanks Ryan Savannah and the others whose names I forget.

Terrible!!! District manager named Reggie has wasted months of my time, and when I say months, I mean months!!! Back and forth. Tried to switch me over from T-Mobile with just countless visits and time wasted. Stay away! Terrible service and a bigger waste of time. Would not recommend to anyone.

Excellent attentive service people and an exceptional selection of top of the line mobile phone products at this Verizon corporate store.

Service was quick and nice — Adrian went above and beyond when I came back and asked if he could put my screen protector on my new phone. Another associate said they don’t do that but Adrian went out of his way to do it for me!Note: order the phone online THEN go to the store. The phone I initially wanted was not in stock in the store.

BEST CUSTOMER SERVICE! Verizon customer service on the phone is a nightmare, BUT the team located at 209 S Kings drive was and have been nothing but exceptional. They know the ins and outs of Verizon to solve all problems and apply proper solutions. I was passed around to multiple people over the phone when all along 1 simple visit to this team lead by Ryan all problems where solved while saving a bunch of money. Thanks so much for your patience, time, and efforts Ryan, Charles, and Adrian.Thanks again!

Charles is absolutely amazing. He was patient and asked all the questions he needed to provide me with the best service. A valuable asset 100%! Thanks again!!!

The store manager was super helpful & knowledgeable! I definitely recommend this location. Excellent customer service!

Great customer service, friendly staff, they help youu with what issues you have always!!! I only go this Verizon store!!

Salesman (she) was very rude and being unprofessional .

Im writing this review because I was very impressed with the customer service I received tonight setting-up a new phone. I received help from Shamari. She was very professional and patient. I could not have asked for better service and will go to this store when I buy my next phone.

We went into the store looking to switch our services. Everyone we spoke to was very helpful, friendly and informative. I definitely recommend visiting this store. Couldn’t ask for better customer service.

I rarely take the time to leave a negative review as there’s too much negativity already in the world. However after spending two hours in the Verizon store I am frustrated enough to write this. I’m sure everyone was trying their absolute best however the inconsistencies between the sales associate and the manager as well as the inconsistency and misunderstanding between bill change, phone prices, trade-in values etc. was unbelievable. Getting a new phone should be a simple process. I hope my iPhone 8 last me 20 years because I don’t think I have it in me to go through that again.

I just experienced excellent customer service with Shamari Guyton. Shamari was very informative and knowledgeable about the product I was interested in purchasing. If you in the area see Shamari for assistance.

So happy we stopped in before signing up with AT&T. Charles did an awesome job explaining everything and getting us the best deal!! Definitely recommend this location. Ryan the manager is awesome too!!! Thanks for all your help guys.

Just returned a device because I wasn’t using it like I thought I would. Generally, returning items can be a pain but they made it so easy. No hassle at all, was in and out in 5 minutes. Really appreciate the good experience, because those don’t happen often when you come in with a return. Going forward, this is my Verizon store.Thanks!Steve

I came into this store for help with setting up a device. I had spoken with VZ employees over the phone countless times and could not get a resolution.I was really surprised by the level of commitment that the store took, in order to make sure everything was set up properly.The store manager Ryan(?) was awesome!Honestly - I’d been considering changing carriers to take advantage of getting a free new iPhone. But you can’t put a price on this kind of customer service. I’ve been a customer for 15 years and will likely continue for another 15 or more.Highly recommended!

Were switching from Sprint to Verizon - went to get our sim cards swapped and phones activated and store help threw bag at us to go manage on our own. Replaced sim cards but phones wont activate. We have no service to call for help, cant register the phones to get support b/c the #s are not recognized, Verizon chat is down due to technical difficulties and 800 # requires a collect call or credit card and goes into a dead end. Really Regretting decision to switch!

So happy to have this store closer to home. Great customer service. Ryan and Christopher went out of their way to help me- above and beyond! Ive been in several times and each time has been professional, fast, and efficient. 👍👍

Very impressed with excellent customer service. The employees were friendly, worked well together and supported each other.The best experience Ive ever had in a cellular store.

Everyone here at this store were very professional and helpful. We loved everyone attitude and the positive atmosphere in here. We had the pleasure of working with Natashia and Charles. Went in because of problems with my phone. We were recently at the verizon northlake but the person that helped us there was not helpful at all, like he was rushing us out(his name was Colton). If we are going to be spending money there we should be treated with more respect. It felt like he didnt want our services at all. We even asked for a security system and laptop and he brushed us off and tried to rush us out. So Im so glad we found this verizon store because they informed us on everything we needed to do and also helped us pick a great security system for our home protection. We both walked out happy and satisfied with everything we brought. Thank you so much for your help guys! Will be coming back and refering friends and family to this store from now on. Outstanding customer service! Keep up the wonderful work. You guys deserve more than 5 stars and we really mean that.

*Amended from one star to three* Initially, the experience was not comforting but was due, in large part, to the COVID-19 precautions. However, management reviewed my issues and provided quality feedback and a resolution that exceeded my expectations.

Everyone here at this store were very professional and helpful. We loved everyone attitude and the positive atmosphere in here. We had the pleasure of working with Natashia and Charles. Went in because of problems with my phone. We were recently at the verizon northlake but the person that helped us there was not helpful at all, like he was rushing us out(his name was Colton). If we are going to be spending money there we should be treated with more respect. It felt like he didnt want our services at all. We even asked for a security system and laptop and he brushed us off and tried to rush us out. So Im so glad we found this verizon store because they informed us on everything we needed to do and also helped us pick a great security system for our home protection. We both walked out happy and satisfied with everything we brought. Thank you so much for your help guys! Will be coming back and refering friends and family to this store from now on. Outstanding customer service! Keep up the wonderful work. You guys deserve more than 5 stars and we really mean that.

I stopped at the store to get a recommendation about what phone I should buy. Charles was fantastic, he walked me through the differences between the Pixel 4 and the Samsung 10 series. He didnt try to oversell me, he just educated me and answered my questions. This was refreshing, as I was unsure of which to buy. He also offered to follow up about the holiday promotions, which has never been offered. Will return to this location!

I went in for accessories to gift to my husband for his new phone. They didnt even know this phone existed, didnt have accessories for it. Now, because its an LG, I can sort of understand. However, I also needed iPhone accessories they didnt have. Its a very small store, maybe they didnt have room? Ill stick to going to the big one on N Tryon, they never disappoint. I think this location is good for paying your bill or possibly asking questions.

On Wednesday, September 11, I visited this Verizon location and got fantastic technical support from Edgar. He was kind, patient, and extremely helpful. He went out of his way to find a solution for my problem. He offered the best customer service I have experienced at Verizon overall. Thanks Edgar

This Verizon store has excellent customer service. Adrian and Shamari were extremely helpful, and they stayed past closing on a Friday night to help my wife and I port our phone numbers over from AT&T.

I had the best Verizon experience EVER at this store. I normally hate going to Verizon, but this one has the most helpful staff & they were quick, efficient & friendly. I had to go twice in one day, but still spent less than 10 minutes in the store. Great customer service 😊

Worst experience ever. The manager doesnt have a clue on how to take care of customers. Completely ignorant and rude. She was more interested in her grotesque fingernails than helping people.

Fabulous new location! Everyone there is super knowledgeable and friendly. Plus, I want to make out with the tall bald dude that works there. So hot.

Only giving it a 1 star cuz it wont let me give it zero. Been to this store 3 times now. First time got kicked out at when they closed BEFORE they verified all lines were activated and working. When we came back the 2nd time they blamed Best Buy for all they issues Verizon tech support already admitted they caused. Came back the same day and instead of being helped by the person who blamed Best Buy who was NOT helping anyone, we had to wait for someone to return from lunch. He continued to help other customers that came in AFTER us while we patiently waited.

Natasha was awesome. Very patient and knowledgeable. I walked out the store with upgrades and a lower bill. Thanks Verizon on King Dr.

Great staff, friendly and very helpful

Let me tell you about that damn store AMAZING!! The best service I have ever received, they were very thorough and answered all my questions. I love them like family 👪

Worked with Sales rep Adrian. He was very patient and great. Highly recommend visiting this location.

This is by far the best Verizon store I’ve been in. All associates greeted my family and I with a smile immediately. From that time on they never ceased doing everything they could to rectify our issues and answer questions about products. This place is a hidden secret in the Uptown/CPCC area. Go there! You won’t be disappointed.

Nick was so helpful! I usually dread the process of buying a new phone but he made it super easy and stress free. The location is also really convenient!

This is definitely the premier Verizon store in Charlotte! When upgrading my phone I placed the order with a Verizon phone rep who referred me to pick up my order in the store. I usually avoid Verizon stores at all costs so I was not thrilled about heading to one. As soon as I walked in I could tell this one was different, the design of the store is much more hip & interesting than the other stores. There is an entire wall of cases for different phone models, really cool cases too! I had ceased buying cases from the stores years ago, and bought online instead, due to the lame selection offered in store. I worked with Eboni Coger who was super friendly & excelled at professional, efficient service. She reached out to me once the order transferred to the store & I loved that! We coordinated a time via text & the great communication was the beginning of a seamless experience. I waited there as she set up my new phone & it was a pleasant experience start to finish. Everyone who worked there was very friendly as well and funny, it felt like a hang out instead of a drab must-do errand. I have since thrown out my previous attitude regarding going to a Verizon store in person & would definitely choose to go here over online transactions. Verizon Midtown is where it’s at!

Not only was the staff friendly and knowledgeable but. Had Amazing customer service, it was a great experience!Thank you to the Verizon team for helping me with my new phone!

Rushed and unprofessional.

Fast service and friendly staff

I’ve found my new favorite location!! Staff super friendly and knowledgeable! I really love how they work so cohesively as a team!! Not at all what I expected for the first day of being open!!! Oh and so convent for me working uptown!!😍

Ryan and his co-worker were wonderful! They were very knowledgeable and helpful through the whole process of picking and purchasing my new Pixel 3. I have never had a more pleasant experience at a Verizon store.

We were assisted by Ryan who was very helpful, professional, sociable and conveyed stellar customer service. His associate, Adrian, was also there and displayed the same qualities. Thanks for the great experience, guys!

Went in for an Apple Watch for my sister. Such an easy going staff. Thanks for being here in the Charlotte area. Y’all are awesome!

The white guy acted as if he did not want to help

This Verizon store is a hidden gem in Uptown Charlotte. Everything from the atmosphere to the sociable personalities of all the staff is more the enough to make you feel welcome. Whether you’re a seasoned Verizon customer in need of new devices and accessories or a potential brand new Verizon customer like myself, this is the place to go. Eboni was not only knowledgeable, but professional as well. She addressed all my concerns and provided me with the welcome I needed into the Verizon family. I couldn’t be more happier or more satisfied with my experience and will go back just to visit!! Thanks team!!

Ryan was extremely helpful, especially with all the questions my girl was asking. He had the patience of a saint!

Adrian and Lauren the store manager were super helpful! Lovely new store as well. Check it out sometimes!

My overall experience was great and I purchased 3 Iphones from here. Kenny provided exceptional customer service from the begining to the end. He was very knowledgeable of my products and professional. Verizon is a great company and Id recommend this location as each associate were friendly, inviting and professional.

Excellent Service and Sales Team...Helped me with warranty issue for free when they could have sent me packing and I would have understood.

Nick did a great job helping me pick out my new phone! Love the new store.

Very helpful and fast! Nick and the other representatives were very friendly. Nice and clean store.

I had a great experience!! Everyone their is very knowledge and on top of their game! A breath of fresh air with their customer service!!

Great service staff were busy but efficient.

Nick was great !! He sat with me and helped me through my Apple Watch process. I would definitely recommend this location!!

Awesome store! Great location and the staff is very knowledgeable. Come and experience it for yourselves.

Great Verizon location - super convenient, right in the heart of Midtown, no one knows about it yet, walked right in, helped right away, left with a great new iPhone. Thanks Nick!

Go there, its about quality of service.

Happy to have a vz store in the metropolitan area finally. Everyone was super nice and helpful.

Great location (next to a Chipotle), and the staff were super knowledgeable and helpful. Ebony in particular was amazing!!

Beyond poor customer service. No smiles. No friendliness. Cold and unprofessional.

Awesome customer service!!! The staff was friendly and took care of my needs in a timely fashion!!! Thanks again!!

Amazing customer service! Great location. Eboni was awesome!

Adrian did an awesome job of assisting me in consolidating 3 plans, getting 2 new devices using a promotion that I was unable to access online. Thanks Adrian and the whole Verizon staff on Kings Drive.

Very Knowledgeable and helpful. Thank you everyone for helping me out.

This is by far one of the best Verizon stores that I have been to. Nick and Ryan, and Eboni were very knowledgeable and when there was something they didnt know about an unreleased phone, they looked it up while I was there. Nick even followed up with more information by text after I left. I ended up pre-ordering the Galaxy S10 from them just because of their customer service. Eboni did everything she could think of to save me money. I highly recommend this Verizon store!

Awesome store! Very fun and great customer service.

Very helpful staff!! They even helped reduce my bill with a discount I didn’t realize I was eligible for!! Thanks Nick!!

Great staff. Loving my new iPhone XS

Verizon is number one in my book.

Thank you Nick Wallman for all your help! Check him out and hes fun to look at

Finally a store closer to the city! I love the new layout and the staff!

Great service, very attentive.

Love the new location so convenient to uptown!

Easy bill pay and convenient to where I live.

New store is convenient to uptown and the staff is wonderful

This new store is amazing and the staff is fantastic!

Friendly polite staff!

Very rude customer service. Not helpful at all.

Very friendly, knowledgeable, and helpful.

Yes - (In my Bob Costas voice).

Got my phone here. Check it out

I never really got all my questions answered.

I think I want to switch out of Verizon

The most awful experience Ive had in 20 plus years of service

Great customer service

Great location, awesome staff!!

Charles was very helpful

Helped me Fix my phone

Great store

Dont bother, just order online