I went there to get a new device when a firmware update nuked my then-phones (unlocked Red Magic 5S under AT&T) ability to charge the battery. I got Anthony and Sarah, and they both were very kind and on-top of things, and I was able to get both a new phone, and service with U.S. Cellular. With both Google being a skilled software company and Samsung being a skilled hardware company, a Samsung phone running Googles Android is the best stability, reliability, and compatibility you could ask for on the commercial market. The pièce de résistance is that U.S. Cellular service is every bit as stable, reliable, and compatible. Phone, OS, Service - all A+s.A genuine match made in heavens above, thank you U.S. Cellular.

The store in Charlottesville VA is a joke the people that work there dont know half of what they are doing. I have had service with us cellular for years never had problem until I got a new phone in September and started having problems in November. Here it is June and still dont have service when needed. I was told today to pay 159.00 and send my phone to Motorola. So I paid 200.00 for this pc of sht phone and now they want me to pay another 159.00, So guess Im still dealing with this PC of sht phone. Do not deal with these guys they dont know what they are doing. Would not have gotten one star but would let me post if I didnt.

My teammate from out of the country went in the store to buy a phone case (I drove him there). They convinced him to get the glass screen protector for $40 and asked if he wanted a “courtesy” install of the screen protector. The employee “Kam” failed to install the screen protector 3 times taking 20+ minutes but finally sent my friend on the way. 1mile down the road the screen protector fell off the phone so we turned around to get a new one and I’d just install it for him since kam was having a difficult time. They wouldn’t do a refund because when the employee kam messed up the first time he did a refund for a screen protector and they can only do one apparently. Also they were now also out of stock apparently. Turns out he didn’t use the alcohol wipe or anything to degrease the phone. so I was able to use it to stick a now fingerprint and dust covered screen protector on the phone. I was shocked with the horribleCustomer service that failed to properly install a $40 screen protector then won’t refund it or anything especially when they didn’t use the stuff that comes in the case to degrease the phone and make it stick

Great energy. Helpful. Great deals. Came out spending less than expected!

I have been a customer for years and will continue to use them. I was in there for an our today while they helped me get new SIM cards to set up my new phones that I purchased online. They also transferred all of my contacts for me at no extra cost to me! They were very friendly, helpful, and patient. Thank you!

Sadly to say my experience with US cellular sucks. Sorry to be so blunt. But they have lied. Their advertising says they have towers anywhere. What they failed to tell me with prepaid phones only bounce off of towers for service. I purchased two phones from them on costing only a penny. I cant get service pretty much anywhere and nothing they can do about it. With both phones you have to dail the number twice. Plus for them to take back at least my phone Ill have to pay $35.00 then get a check in 60 days with my money returned to me. Im sorry but Id think so. Then the lady said you can take the phone and sell it to someone else. Im not like them I wont sell people junk. Its awful they are falsely advertising and someone just might sue them. Nothing was explained to me clearly when I purchased the phones or the plan. I will let it be known to my friends and family to never go with US cellular.-Signed- Displeased Now Ex Customer

HORRIBLE

Dont use them unless you only work & live in the heart of Charlottesville. You will roam everywhere you go and even though you dont exceed your data limits they will bottleneck the data flow and cut it off regularly. I travel for business a lot and often have the data cut off entirely even though our plan still has plenty of data usage left. When we called them they flat out told us yes we cut off your data if you roam to much though us roaming is there fault for having a limited service area. Go with someone else.

Great!!!! I got Jaimie helping me out patiently working an hour on my phone!!!! Glad nobody else was waiting behind me!

Terrible Customer Service (In Store) -I have been a US Cellular customer for the last six years and brought over my plan from North Carolina when I moved to the Charlottesville area this year. My old LG phone would not power up after a year of having it so I paid out my contract purchased a Samsung Galaxy S8+. From day one I could not receive inbound calls while roaming (In the Staunton and Harrisonburg areas) which my old phone a week prior worked just fine in those areas. I called customer support to address the issue but after a few days of not being able to fix the it, they advised me to go into this retail location to swap out for another phone before my 15 day return period ran up. I called the store to let them know what was going on and that I wanted to swap it. Customer service assured me that it wouldnt cost a dime because there was possible a malfunction with the phones antenna, but the guy Eddie I talked to insisted there was a restocking fee and even suggested that I Try Another Carrier After a $850 purchase on the phone and contract renewal.Once I arrived at the store at 6:30 it was very busy with about Six other people ahead of me. Eddie The guy I previously talked to earlier, finished his shift at 7 and clocked out to go home and left the other two employees to handle the last six customers, The store closes at 8:00pm. Once its my turn to handle my issue, its already 7:45 with 4 more customers that had came in behind me.I explain to the lady who helped me Terresa about my problems and she begins to tell me that they cant do a swap because the manger is gone and to Come back during Businesses hours . I explain i work untill 5 and live thirty minutes away. After enough arguing the lady working with her explains that she can in-fact do the swap, witch turned out to be a escapade all its own. She was very rude to me and several other customers in the store at the time as well rudely telling the family that was standing at the counter for the last 20 minutes that If you want help, you might as well sit down because its going to be a whileI also tell her customer service said they would refund the $40 glass screen protector I purchased and brought the receipt like customer service said to do, they also said if there was any issue about this to have the tech call customer service for assistance . She informed me that US cellular Doesnt do that and refused to call customer support so they could explain the situation. Customer Service ended up crediting me the $40 after emailing a copy of the receipt.After its said and done, Im all done and walking out the door and I look down at the box and realize shes given me the wrong phone. A regular S8 not the S8+ that I was swapping and would have ended up paying over $850 for a phone that cost $750 because of the swap. I inform her and she tells me they do not have any S8+ in stock and they will have send one in the mail in two days. I ask her where its getting shipped. No clue... She never asked for a address and I give her one. After almost two hours, no solution. Its thirty minutes past closing and they still have a line of customers. I leave with no phone.Two days latter I get my new S8+ in the mail. Same problem, no calls in staunton or harrisonburg, and now this one will not connect to wireless internet or 4G. After a hour with customer support, nothing could be resolved and they suggest going back into the store and getting a new sim card. I tell them what happend and that I do not want to do business at that store and they allowed me to return the phone and cancel the contract and service agreement.I now have a Galaxy S8+ with Verizon I got yesterday that works Flawlessly EVERYWHERE and the staff was very friendly and knowable. When youre buying a phone that cost almost $1000, consider the carrier and what you can expect with them. Verizon can definitely be more costly but like they say, You get what you pay for, and cell phone service is no exception...

Great