Store #837D, I went to this T-Mobile located in Fashion Square Mall, 16AUG2020, a Sunday. I had tried the T-Mobile across the street first, they did not answer when it said it was open, they missed out. I called this T-Mobile, Michell assured me they were open and would take care of me . Upon entering, noticed hand sanitizers and cleaning items on counters, face masks on employees, signs for social distancing, they would sanitize with every client leaving counter or as you picked up devices on display. I was there for a 10 inch tablet for my 74 year old mom and a phone for my 13 yr old. I have 3 other devices I had just switched to T-Mobile. Xavier checked on my tablet availability, Michell arranged an expedited delivery of my tablet to my mothers home. Xavier and Jordan looked into the phones well within my budget AND their bells and whistles. Xavier went across the street to pickup the phone I wanted. The staff was super helpful and friendly! When I got the tablet, I had some technical issues, called shop, Michell picked up and helped me and was very helpful as she asked how it was going and told me dont be afraid to call. All is Good, my mother loves the tablet. Thank you T-Mobile.

Great customer service. Very friendly and clean store.

Terrible service.

T mobile location at Pantops, we returned 4 phones and 14 synups. To our surprised that store manager never turned in the phones to corporate office. Long story short, my business partner was sent to collections for a bill that we never owned it. They will ruin your credit, stay away!

The lady who called her self manager was rude. She didn’t solve my issue, because of her staff person I have to pay double than I suppose to pay. I went to the store she called customer service and gave that phone so I can talk, if I have to talk with customer service than why I was there, I wish I could give them minus or none star. She was not even guilty that her staff did the mistake. Instead of resolving my issue she was more aggressive and looks more irritated with me. I will never go to that store and T-Mobile

I was extremely pleased with the service I received at this t mobile store. I went in to replace my phone, and they upgraded my plan to add two lines, and save me over 50 dollars on my bill. The sales staff was very helpful, friendly, and motivated to save me money. Thanks

Like anywhere else, some employees are better than others. But, I was generally satisfied with my experience here.

Worst experience ever. Employees are incompetent at best. Will never go back

Best customer service experience Ive ever had with tmobile!

Great customer service, quick resolutions and to point

The store on Pantops stole our devices and now have sent us to collections. DO NOT USE THIS COMPANY

Is very good

Good service, they speak Spanish too