There was a material billing discrepancy and the response I got was: thats what the computer said it costs. After it was escalated up the chain of command it turns out the wrong charge was billed and a refund was issued. Lastly the invoice said a Multipoint Inspection was done but I never received a report. As the car is a week old Im not worried however...... Was it actually done?Aside from the administrative errors the installation work looks great!Pleased with the work but next time I will get prices up front.

I came here to get my car’s tires rotated, oil changed, and 15k maintenance inspection.I picked my car up after hours to discover that what I had just paid for (tire rotation) had not been done. The technician listed who checked off my tire rotation and didn’t do it is also the one listed on my maintenance inspection, which makes me seriously doubt if he did the work he was supposed to for that too. I highly suggest you go to Priority Honda if you don’t want to deal with worrying if the proper maintenance and procedures have been used for your car. Only positive experience was their prompt returned phone call and letting me know of the refund of my tire rotation.

This was almost going to be a SUPER negative review, but before I let my Girl (who was on the phone and in Boston about to SNAP for her 2019 accord) I asked to talk to a manager, who took care of the situation and fix a issue that another dealer in another state over looked. I am happily saying they have GREAT service. If possible make an appointment.

Diane Johnson is an asset to her department and those whom she works for. My car required a substantial amount of work and after she talked me through every procedure, with the corresponding dollar amounts I knew exactly where my money way going. I felt her positive communication style helped to alleviate the stress of knowing you have to take your primary mode of transportation in for service. She assured me of the excellent skill of her colleagues in the garage and was very confident that the team could get the job done efficiently and effectively.

My experience was the worst. I asked them toe rotate my tires along with my oil change. When they were finished with my car I had to go to work. When I was finished with my client I walked around my car to check my tires. I noticed as I walked around my car that they did not rotate my tires. I was charged for it. I had to go back to them to get my money back. If I pay for a service I expect it to be done. Not being lied to and paying for services not rendered. This is not the first time they have lied to me. Id rather pay for my oil change than to deal with dishonest people. You all can keep your free oil changes and inspection for life. Ill pay for honesty all day.

Service department are wonderful professional people to leave your car in good hands.

The repair of my minivan was very professional. I love the way my car looks. Thank you.

Rachelle and the team at First Team Honda are the best dealership I have ever taken any vehicle to. I have been a customer for 6 years now, and dont have any plans to change!

Didnt go for self, but Malachi is awesome, they really worked hard to get a vehicle, I will go back when I get ready to purchase car. Thanks First Team Honda

The service there is Amazing. Customer service is really good

Diane is the very best. Always provides what I need

I’m not usually the reviewer type, but my experience at First Team deserves one! This is the second car I’ve bought there, and both times, from the minute I walked in the door I felt like my business was truly valued. The entire staff was very helpful and professional. I will definitely be back!Thanks First Team!

Donald H was friendly, courteous and knowledgeable. This review is based upon his service alone. You guys should promote this technician. He explained to me not only what services were needed by WHY and how they impact the performance of my vehicle. Kudos to him.

Amazing customer service and good people all around! Definitely made the car-buying process a pleasant experience. Andrew was straight to the point and never strayed away from what I said I wanted.

First team belittled my wife and kid. Whom was looking for a car. I was going to buy a car from the same lot. To also show my appreciation for their time. Needless to say, we went to checker flag. We probably should have never left them.

A great dealership and service center.

Diane Johnson is good person that help me

Way over priced

Had a 1:30 appointment and sat til about 4pm . Very unorganized and way to much talking going on. Poor attitudes and etc.

It was okay.

Always quality service. I trust no one else with my Civic.

Super nice staff

Very friendly and professional..

First Team Honda takes care of thier costumers.

Same problems. Not fixed the first time.

Theyll tell you to drive 40 minutes to see them and then tell you jk come back another day.

Speedy and efficient