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Great Bridge Muffler & Brake
1224 Cedar Rd, Chesapeake, VA 23322, United States
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Great Bridge Muffler & Brake
Comments
Jo
Review №1

Definitely recommend this shop. I was looking for a shop that could remove a rusted broken bolt from my headers. I was in and out in no time. The gentleman at the front counter was professional and friendly. I will be back even though I live in Virginia Beach. Good places like this are hard to come by these days.

Br
Review №2

Always great service and great people. This will be my shop for life!

Ja
Review №3

Simply the BEST! Customer service is outstanding, quality of work (Danny) is second to none. I do not believe you could find a more honest and fair location to have your vehicle taken care of! Will always use these guys!

Ri
Review №4

Its tough to find a trustworthy mechanic. There are several here. I highly recommend this shop.

Ja
Review №5

Great Bridge Muffler and Brake has been my go-to repair shop for over 10 years. Jimmy, and now Chris, run a professional, honest shop, with talented mechanics. They are up front and trustworthy. They will tell you what needs to be done, and what can be put off until later. I am very comfortable with them working on all of my vehicles, which range from a BMW to a Nissan Pathfinder to a Chevy 1500 pick up. They are truly a trusted institution on Cedar Road, and I have no reservation referring them to anyone who needs to get work done on their vehicles.

Co
Review №6

Superb and genuine service. Jim accommodated his Saturday busy shop schedule to service my car as long as I would bring it in first thing in the morning. Fair enough and understandable. Give this shop a try and youll be pleasantly surprised.

Ma
Review №7

Great service. Very knowledgeable. Haven’t had a problem yet they could not fix and at reasonable prices.

Sa
Review №8

OUTSTANDING SERVICE. Fixed the AC in one of our cars. NO ISSUES. Had another car with AC issues took it to the dealer, BIG MISTAKE. when looking for someone to do AC repair pick GREAT BRIDGE MUFFLER AND BRAKE.

St
Review №9

Absolute best shop experience Ive ever experienced. Original time I visited with a muffler issue on my truck that needed work. Second my business box truck needed a catalytic converter, and now basic oil changes, state inspections, and more! Quality customer service! This family owned and operated local small business has my business and personal clientele for sure! Check them out, I dont think youll regret it!

JM
Review №10

Fair prices, friendly professional service. I went in to replace the flex joint on the downpipe and needed welding. They were done in less than an hour. I was in, out and done! I highly recommend taking your vehicle there if you need services done.

Ta
Review №11

Everyone here was incredibly nice and they fixed my car within 24 hours!

De
Review №12

Been going here for my car repairs for so many years now. Always great customer service and great prices. Will be a customer for life

Be
Review №13

Amazing customer service. Jimmy got my car fixed super fast

De
Review №14

I called and they said they would get me in for tire swap by end of day.I didnt end up going there. But the fact that they were willing to work with me is much better than others i called.

Je
Review №15

Excellent service, they performed the service they said they would.

Vi
Review №16

Needed a state inspection Great Bridge Muffler & Brake the team there is outstanding true professional I taken my vehicles for pass 20 year

Da
Review №17

Charged me to rip off my tint and ruined my rear defroster. Didn’t even try to remove the glue. They’ll rip you off and don’t care about your vehicle. Changed out filters I didn’t ask for and paid little attention to my car while ruining it. Take your car somewhere else if you care about it at all.

An
Review №18

Ive had a couple of my trucks serviced here and they are by far the best place out there. Honest and thorough. I will not go anywhere else and would recommend them to anyone.

Fr
Review №19

I have brought my cars here since 2002. I trust their professionalism and they complete everything I need done with courtesy and a reasonable price. Great local business in Chesapeake.

Ak
Review №20

I think I’ve found my new car shop. I was having a rough day with my car and went there and they really help me. I don’t think I’ll be going anywhere else for service

Am
Review №21

Great Bridge Muffler is a great place to take your vehicle. They are fare and honest.

Sy
Review №22

BEST place Ive found for EXCELLENT service and reasonable prices. Really nice people there too! They service all of our Mercedes cars and our kids cars and keep them running smoothly! Have recommended them to others and they are very pleased!

Li
Review №23

Great place! Good work, Nice guys very helpful and honest!

So
Review №24

Great Service! They never disappoint and have always done a good job! We will continue to keep coming here. Recently just needed to have my ABS Module replaced in our 2010 Ford Escape and the guys here gave me the best price, made sure I knew what needed to be done and all the costs up front!

Ma
Review №25

Been a customer for over 8 years. Never have they tried to sell me an unneeded repair or replacement part. Always offer options then let me decide how to move forward. Great communication as well as vehicle always ready when they say it will be. Thank you!

Ch
Review №26

Brought my classic in an hr before they closed on Saturday. Had plans for it later that day and asked if there was any chace they could take a look at it before they closed. They fixed the issue and had me up and running in an hr. Could not have been more impressed, I think I finally found my shop.

Te
Review №27

Trustworthy service!

G
Review №28

Great prices and service! Reasonable without an expense to quality. I would use them again

co
Review №29

Great customer service. Always friendly faces greeting customers. Never any price gouging. These guys are honest and take care of people as they should... The good ole boy system is still in effect around this place

Ti
Review №30

Went here a couple of days ago and had them do repair work on my vehicle and got it inspected . They were awesome, fixed my truck the same day, gave me a great price . I hope I dont have to see them too often, but if I need any service work this will be my go-to place. Very friendly and great service .

Sh
Review №31

I went here for my inspection and Im happy with my decision. After calling around I dropped my car off here overnight and it was done by 10am, even earlier than I expected, which was nice, especially since I waited until the last minute to get it done. The place next door had an 11 car line and didnt even know if theyd be able to get to my car at all! Id definitely recommend this place.

Al
Review №32

Finally, I have a mechanic I trust with car repairs as much as I trust my own father! Reliable, honest, good shop, plain and simple. I wont bring my cars anywhere else. 10/10, would recommend.

Jo
Review №33

Great place. Very knowledgeable mechanics working here. I would recommend this place to my friends.

jo
Review №34

Over priced and poor customer service.

Ho
Review №35

Friendly establishment with great customer service.

Ve
Review №36

Jimmy is awesome! He is honest, reliable, and they are very fast. Glad to know there are mom and pop shops still around that are dependable and not pricey! Very impressed!

Jo
Review №37

Dont let the name fool you, they do more than just mufflers and brakes. Their inspections are quick and for $30 more you can get a comprehensive inspection. If youre buying a new car bring it here to know everything that is wrong with it.

Mo
Review №38

After not being serviced at tread quarters. I see this place in the mist of my tears. I walk in and was greeted nicely and was told 20 mins for my tire. And it was fairly priced. Sometimes you need a quick, friendly, fair priced place like this locally. Not a lot of big corporations thats too high price for the service.

La
Review №39

Great shop!

Ch
Review №40

Great place thats been around a long time fixing everything needed in a vehicle.

Sc
Review №41

Absolutely great experience. I was really stressed out about getting repairs, but they made it easy and affordable.

Lo
Review №42

I love supporting local businesses. Came in for a very late inspection and the entire staff was working very hard to get to everybodys vehicles in time before closing, so nobody was left unattended. They were very quick and while I waited a while, thats mainly because I decided to come at the end of the month! Came back for oil change and their service was great, although it was bit expensive as they put synthetic oil in, which I wasnt aware of. I later noticed that the cover that goes under my car is either broken or wasnt secured all the way and dragged. I secured it with zip ties, and will see how far it gets me before calling to have them fix it: everybody makes mistakes!

Ka
Review №43

Got a tip from Yelp about this shop and I had a great experience. I was first in line for an inspection when I showed up. Inspections are on a first come first serve basis. Timing went smooth.I plan on returning for work on vehicle as needed.I would recommend.

Ja
Review №44

Jimmy can make some amazing muffler systems

F
Review №45

Only place I actually trust 100% to be honest about the work needed. I never used to recommend mechanics to anyone until I started going to this place. Great customer service.

An
Review №46

One of the worst experiences I’ve ever had!!!Stopped in to get an estimate to have the exhaust replaced on my truck. First guy was rude from the start when I asked him for an estimate to replace my exhaust which was stock and going back to stock exhaust. He went and got another guy who was more rude than him. Second guy was literally in my face trying to tell me how detailed it was and then asked a million questions, one I couldn’t answer so he acting all big shot walked me to my truck to pop the hood to show me, well wouldn’t you know he couldn’t find it or the answer himself. This made the red flag fly higher and I then knew he had no idea what he was talking about. He went inside, worked up an estimate of $1,600 hope you know I left there in a hurry. Went straight to the Muffler Shop in Virginia Beach and got exactly what I wanted without any attitude (only a great one) and it only cost me $325. My point is not only are they rude at Great Bridge, they won’t hesitate to rip you off in a heartbeat!!!!!

D
Review №47

Great service

Jo
Review №48

Nice bunch a guys. Ill go back

Kr
Review №49

These guys are amazing. I had a horrible experiance with another shop and these guys floored me. Super friendly, very outgoing and seeing management actually care about the guys in the shop ment alot. Will def go back for more than just state inspection

Pa
Review №50

Take all three of our vehicles there. Always great service and efficient.

De
Review №51

Schedule a inspection on a Saturday. The shop closes at 12 noon. Got the inspection and service was polite,friendly and professional.

Be
Review №52

Had a state inspection which failed. No problem with that, but I do have a problem with the tech saying first he would charge 40.00 to align the headlight because it was hard to do. Then he hedged and said it could be the housing or something else. He ended up not doing the work because I told him I was not comfortable with him saying it could be something more serious when he first said the alignment of the headlight. Then on returning to get the second inspection, they did not take me after the vehicle they were working on, they inspected the one they were working on and then another vehicle before getting to mine. According to code, the rejecting station will reinspect the vehicle without delay or at the reasonable conclusion of the current inspection being performed. So they deliberately made me wait through 2 inspections and not following code. Beware of this station.

Jo
Review №53

Excellent customer service. Honest and reliable people here. Prefer them over Als and other overpriced mechanics.

Sa
Review №54

State inspection due in two days. How did I forget? Chris and the crew took good care of me and my car. Thank you!

Ha
Review №55

Great customer service, never had any issues getting maintenance work done on our vehicles

Re
Review №56

Dropped my car off at 8am for an inspection at 8am today, went to work and they had it done by lunch time. Fixed the one bulb that was out and sent me on my way. Fast, courteous service.

do
Review №57

Small locally owned repair shop . This place is always busy. If you want a honest opinion about your vehicle, you must go here .

Ad
Review №58

Came here for an inspection and asked how long it would take. I was told that it should be 45 minutes - an hour max. After waiting in the lobby for almost an hour and a half, I noticed that my vehicle was still sitting where I left it in the lot, untouched. I inquired as to how much longer it would be. The girl in the lobby goes into the garage and came back with, Well, theyre still working on another vehicle at the moment. They may be done in about 20 minutes (Im sure as trustworthy a quote as the initial 45 minutes) and you should be out of here in another hour, hour and a half.Absolutely ridiculous. I received no update until I had to ask for it myself; then was told I would have to wait 4 times longer than I was initially told. I would not go back and, unless you have an exorbitant amount of time to waste, I would suggest you not either.

Ca
Review №59

Wow! Very knowledgeable staff and extremely helpful and friendly! Will definitely become one of my go to places hands down!

Br
Review №60

My family has been coming to GB Muffler & Brake for years and we’ve had nothing but positive experiences. Would recommend!

Ja
Review №61

They did a great job on my corvette and saved me a lot of money over dealers price. I highly recommend them.

Ja
Review №62

Great place Any mechanical issues this is the place great customer service

jj
Review №63

No respect for time! Took two cars up for inspection and girl at desk said it will be a 1 hour wait, so me and my wife walked over to restaurant and had breakfast. Was there close to an 1 1/2 just to give them time to get to second car. Well of course first car hasnt been touched yet. We went and sat down and the girl at desk said we had a problem with a car that was ahead of us so we fell behind. Ok so were next in line. Another hour rolls by and my first car is still sitting there untouched. Just about 3 hours wasted this morning just for an inspection. Dont go up there expecting quick service. Have plenty of time and dont expect a true apology from girl at front cause she really didnt care.

ja
Review №64

Great place to take your car Jimmy is the man!!

An
Review №65

Came in to have a tire plugged and patched around noon on Saturday the 22nd of April and was told that they couldnt do the work because in their words they had better places to be. Totally unprofessional attitude and demeanor. They acted like they were doing me a favor by just talking to me. Never going there again. Poor business sense and customer service. Warning to all stay away!!

Sa
Review №66

Went in for an inspection went fairly quickly and I stayed in the office to wait so nothing bad to report they had coffee and a small seating area the basics is all you need anyway so ill go back. The guys were pleasant.

Cu
Review №67

I have used these guys for 8 years and wouldnt use anyone else. Prior to using these guys I was used to bad experiences with mechanics but Ive been with them for 8 years for a reason and our family has 3 cars that they service. I dont understand the negative reviews. Honest reasonably priced. There s a reason theyre busy.

Ak
Review №68

Honest work at an honest price

B.
Review №69

Good place for Inspection Renewals, but its 1st come, 1st served. Whereas everywhere else that I checked was booked for at least 4-5 days.

Ge
Review №70

Awesome customer service and more than fair prices.

Ch
Review №71

Honest, nice, hardworking bunch bend over backwards to help you out will always bring my cars back

Ca
Review №72

They took care of me when no one else could do my inspection. Of course I waited until the end of the month and everywhere was packed (including this place)! However, they didnt turn anyone away and got them accommodated and it was not a terrible wait for the amount of people!

EY
Review №73

Fantastic service. Like the old time service stations.

ti
Review №74

Great place fast service! If I live on this side of Chesapeake they would be my one stop shop....

Tr
Review №75

Good work and nice guys.

Sh
Review №76

Always trusting what these people say. Never experienced hustle like some other places.

Ro
Review №77

Most honest car shop I have ever been to. The prices are reasonable . I will use this shop anytime I have any problems with either of my cars.

Ma
Review №78

Never go to great bridge tire and muffler for anythingi went there with my car to get it inspected and ask for my tires and wheels to be rotated.i knew it wasnt going to pass because something was wrong, so i could get a rejection sticker to hold off so i can drive to work legally.i had special instructions on how to start the car by manually pressing the clutch safety switch.they say no problem.then they call me back 2 1/2 hours later saying, can you please come back to the shop and show us what you mean by manually depress the clutch interlock switch like dude you guys are mechanics.thats your job.fine i return and show him and he has an ahah moment.call back an hour later sir we cant proceed with your inspection unless you replace the grommet that hits that there buttonhaving to agree forcibly just to find out what i need to pass,knowing the grommet is only 10 dollarsit shouldnt be bad on top of a 16 dollar inspection and the balance and rotation of tires i asked for. another hour and a half later i get a call saying it doesnt pass(expectedly)and to pick up my car with the rejection sticker it would total to some 70 odd dollars.still have the reciept.i get there and pay,view the reciept and my tires arent done.the receptionist tells me oh he didnt charge you for thatand i go oh cool.get home the tires are still unbalanced and havent moved from their respective place.i call upset being charged 70 dollars for an inspection and grommet i didnt ask for which is only 10 dollars and a 1 hr maintenance job to find the one thing i specifically asked for isnt done.my back tires were balding faster than the front due to the imbalance and needed the balance and rotation to preserve my tires.i told the manager who was quite abrasive doing to me questiong jow hes going to decide for me not to do what i ask and was ready to pay for.miscommunication with his secretary who had said i hadnt been charged for a service i requested apparently meant to the manager that he was doing me a favor saving me money...no i needed that service.never have i ever been somewhere as a paying customer and been told oh i didnt do what you asked because i did you a favor and saved you forty bucks.thats my decision to make not yours...if anyone knows a way i can speak with their owner i would greatly appreciate it.their management is incompetent and hung up on me. Hell even the customer complaint box is compliant with these actions.it was a sign that said... complaints?take a number.and below was a grenade with a number one attached to the pin.i want my money back.

Sh
Review №79

Friendly staff wonderful service didnt feel like I was being jacked or taken being a female.

Gl
Review №80

Honest and reliable

Ch
Review №81

Awesome, Honest and Friendly

Ti
Review №82

Great place to get your car fixed.

Da
Review №83

Great place, good people!

Sa
Review №84

If you want an unreliable repair shop that consistently rips you off and doesnt actually repair your car, Great Bridge Muffler is for you.

Wa
Review №85

Great service reasonably priced

Na
Review №86

Thorough, professional and efficient.

Ma
Review №87

State Vehicle Inspection- A+!!!

Jo
Review №88

Good, no problems.

Wi
Review №89

My go to place for state inspections.

Sc
Review №90

Dropped off vehicle for an inspection with nobody in line. Told them I would be back in an hour and was told it would be ready. Came back an hour and a half later with no action taken at all. No apologies or excuses...yup, lost this customer forever.

Ja
Review №91

My only choice!

Wi
Review №92

Good service

Do
Review №93

Reliable and fair

Am
Review №94

Great service!

St
Review №95

Sure

Information
2 Photos
95 Comments
4.5 Rating
  • Address:1224 Cedar Rd, Chesapeake, VA 23322, United States
  • Site:http://gbmufflerandbrake.com/
  • Phone:+1 757-548-3572
Categories
  • Brake shop
  • Auto repair shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:7:30AM–5PM
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–12PM
  • Saturday:Closed
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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