I have been a customer of Loyalty Toyota for nearly sixteen years now. I’ve had all of my services on my 2006 Toyota Corolla done right at Loyalty Toyota since I purchased my car in December of 2005. I’ve had some awesome mechanics work on my car during that time and one of them has moved on to the Lexus Dealership in Richmond. For the last couple of years David Busby has been my advisor at Loyalty and he has been a real blessing for me because he always makes sure that all of my car’s issues are addressed and most recently he made certain that all safety concerns were addressed after I had an accident leaving my front tire and wheel completely shot!! More extensive work had to be done as well and all of my concerns were addressed by David. Joey D. Did the work on my car and so far everything seems to be running smoothly. Thank you David and Joey!! I have all the faith in the world in my team at Loyalty Toyota! You are awesome!

My suggestion is to find a trustworthy mechanic. You may find out that the repairs they tell you that you absolutely need you may not need at all. It is sad I had to give this review because I like the place and the Toyota brand.

We were just out looking for new vehicle, driving around town. We came into your dealership. As we were driving around, a salesman was smile and wave at us. He invited us to come out of vehicle to look around. He asked what type of vehicle we were looking for and it was truck. He showed us several trucks they have on the lot. He was very personable and attentive. Finally, found the truck for me. I would recommend Guy Gordon to provide the service when you are looking for vehicle. 👍👍👍👍👍We spoke with Phil Wood on the financial part of purchasing our new vehicle. He provides us with all the details on purchasing the vehicle. He was very nice and helpful in explaining to us what our options are. We appreciate his details on the process. 👍👍👍👍👍

Please if you come to buy a car here, definitely ask for Damion! He was absolutely helpful with everything. Really made my first experience here one to remember and I definitely would recommend this dealership to anyone looking to buy a vehicle. If you see this Damion, thank you for all your help and making everything easy and quick!

Wesley Brown is a professional who tends to the smallest detail. His ready smile is welcoming and he always ask what else....? He explains what is going to happen and, upon checking out, told me what to expect at the next service and the cost. Greatly appreciated!

Purchased our Highlander at Loyalty Toyota in 2019. Service has always been spot on with our service advisor Stewart Winstead. He is timely and keeps me informed while I wait for the vehicle. Most recent visit for service took 2 hours but while I waited I was comfortable in their waiting area. I like the way Stewart manages my maintenance visit and give him high praise.

I went in for my routine maintenance as well as to get my auto Butler service done. Wes Brown is the service agent assigned to handle my check in upon my arrival. He is soooo easy going and customer friendly which I soo appreciate. He gave me an estimated time of my wait time and it actually came in 20 minutes under. What stood out to me it once I received my car and went back in to ask nine a question. He obliged me by walking me to my truck and opened my hood and pointed to area I had in question and provided me with the answer I needed. Wes Brown made the experience truly pleasant and made sure my car was serviced properly.

Purchased a Toyota Sienna. Great mini van. Sales person SK was great. Answered all the questions, upon request we requested twice to take a test drive. He even came on his off day. The paperwork was smooth and systematic and happy. The extended warranty was provided at good priced. overall very happy with the purchase. Included life time oil change and many other warranty was provided

I went there seeking knowledge about my trade in and they gave me good information and an honest price. Professional and courteous, they didnt talk down to you and I really appreciated that.

As usual, Stewart and his wonderful team too great care of me and my RAV4 during this visit. My vehicle was serviced in a timely and yet very thorough manner. Stewart went out of his way to help me during this visit as he/they have during the last 10 years that I have been using their services.

My service advisor Michelle Watko went out of her way to help me when I brought my Camry in for its first service. She was very professional, Friendly and polite. Michelle went over the whole car with me and spent extra time looking for anything unexpected underneath and on the car as I live down an extremely long (mile) dirt driveway. I drive the car really slow and carefully when off pavement but I appreciate her putting in the extra effort to make sure I was in tip top shape. Also we dont drive the Camry a whole lot as I have other work vehicles and this one is mainly for pleasure. So my mileage was still really low. Realizing I would have to come back 2 more times a couple weeks apart each for state inspection and then annual oil change, She combined all that into my current appointment on the spot and said Ill be glad to take care of everything today so you dont have to be inconvenienced so much coming back so soon. Michelle is a perfect example of how everyone there should be trained and beyond that I feel like shes a motivated type of person who is good at problem solving and honestly takes the time to listen to customers needs. I honestly have been self employed for over 20 years now and she is exactly the kind of person Id want working with me. Michelle knows exactly how to communicate with a customer. Honestly I think she has the skill set and personality to advance towards some type of management position and I hope the bosses there at loyalty realize her potential. Thank you again for making my visit to Loyalty Toyota a pleasant experience!

Karen worked tirelessly to find the EXACT truck I wanted. I called dealerships across the entire eastern seaboard and no one could help me and I was told that truck is 1 in 100 and youll be better off ordering oneKaren and the folks at Loyalty have certainly earned my business. A+ dealership A+ people.

Thank you Derek Lewis for all your assistance helping me buy my new Highlander. You are a WONDERFUL person to work with. Thank you for your kindness, knowledge, compassion, and great attitude. Who knew that bringing my car in for it’s inspection would lead to my husband and I meeting this very nice gentleman, Derek Lewis and buying a new car😊. Derek thank you for not being like a lot of sales people, pushy. Everyone I encountered at Loyalty Toyota was very nice. I am telling all my friends and family that if they are in the market for car to definitely go see you. Again, thank you Derek.

I worked with both Todd and Damion. Both were absolutely phenomenal, attentive, kind and patient with me. Todd knew which car I wanted and he did everything in his power to make sure I got the car I wanted. I am very pleased with my new car and very happy I chose Loyalty!

My husband and I had been in the market to upgrade our existing 2019 Toyota Highlander. With the market being as it is now with vehicle shortage. My husband suggested that I call Loyalty. We believe what God has for you its for you. To our surprise Loyalty had one 2021 Toyota Rav4 XLE Premium in the lot. We able to go and test drive it. Our sales person Mr. Elwood Pete Burrow was phenomenal. We connected with him instantly. He was very patient and professional even though we kept him way after closing time making our final decision. May God bless everyone at Loyalty.

Brittany was most welcoming and provided wonderful service. I could not have asked for a better service representative. Thank you so much!

Mike Myers has been our service advisor for about 18 years.He is knowledgeable, courteous, friendly, and accommodating. Mike is one of the reasons we recently bought 2 new vehicles from Liberty Toyota.

My service advisor Dana Teed did a great job taking care of me and my Highlander! She did all of that while in a wheelchair and two broken legs!!! Imagine what she can do when she gets better!! 😊

Extremely dishonest business practice. They listed a new Sienna for $41435 on Autotrader. When I called a few hours later to confirm availability they said a mandatory markup of $4000 is needed and would not honor the listed price no matter what. If you are going to price gouge, at least have the decency to set your price upfront. If you see their ads anywhere, avoid at all costs, You have been warned.

Wes Brown was the technician who assisted me. Mr. Brown not only serviced my vehicle but also informed me of the possible services I may need in the future to consider. If your looking for a great technician 👨‍🔧 Wes Brown is the gentleman you need to set an appointment with at Loyalty Toyota. Great Customer Service!!!!

The guys over there were amazing! I was trading in my car to purchase a SUV. Shawn and Hassan took very good care of me. Love my new car

Im one day in on my new RAV-4 and couldnt be happier with buying from Loyalty Toyota. After some calls I discovered that Loyalty was the place to go, and am so glad for it. Fritz Toussaint made me feel at ease with the purchase and took plenty of time to show me how to use the many options on the vehicle and go over the perks of buying a car from Loyalty Toyota. It was a simple and pain-free process - I would recommend buying from Fritz at Loyalty any day of the week and cannot thank him enough for providing a positive car buying experience!

Took my car in without an appointment because I needed a state inspection and it was only 4 days until the end of the month. David Busby was great to work with! He took care of not just the inspection and the 24 mth. maintenance but the Auto Butler that I had a later appointment for.

The agent and all who served me were most gracious! The car was serviced (tire rotation, State Inspection, alignment checked, and recommended filter changes as well as car washed) within the time told me. I would give Loyalty a 5 star rating except for the typically and extremely high cost quoted to change the engine and cabin air filters. The company needs to be much more reasonable on some of its quotes. $150 to replace two $15 air filters is over the top...had it been a simple $20 each, $40 total, I would have let them change it and paid the extra for the service but not $110 more for something I can do myself. The agents and mechanics get a 5 today but Loyalty pricing for extra service gets a 0. Suggest they not charge so much if they want more business.

Mr. David Busby was very friendly and attentive to us. We appreciate it. Definitely will be recommending family and friends to Loyalty Toyota

I am thrilled with the 2021 Camry Hybrid LE from LOYALTY TOYOTA!!!Its just what I wanted but just didnt know it when I began this search for a new car. I had initially looked at a used Prius Prime; then a beautiful new Electric Storm Blue Prius LE and had actually signed papers for it. However, once I drove it home, I decided for various reasons, it really wasnt the car I truly wanted to drive for the next 8-10 years. Thankfully, LOYALTY TOYOTA gave me a week to change my mind and buy the car of desire. As a result, I was able to request a brilliant Celestial Silver Metallic they had on order and was being delivered. It made ALL the difference and made me a very HAPPY new car owner! Thank you, LOYALTY TOYOTA for working so hard to earn my wifes and my business. I really appreciated the way the entire group of sales people and management worked as a LOYAL TEAM for what we thought was our best interests.

Phil Wood was super nice, greeted me with a smile and was extremely helpful in making sure I got done what was needed for my car to be safe. He explained everything and was super patient when answering all my questions. Highly recommend Phil Wood!!Thanks again!

Everything was very organized, however at no time did I feel like “just a cog” in a machine. Michael Stith was very efficient and personable. The work was done as explained and when additional work was needed he came out to inform me instead of having a “little surprise “ at the end.This is not my first visit nor my first vehicle from here. I drive 2 hours just to come here BECAUSE of the quality of service and how I am treated.

Heather Huffman was very kind, sincere and helpful. There was no pressure from her nor the finance department to purchase a vehicle. They made me feel comfortable and kept me updated on the progress of the deal every step of the way. I am very satisfied with my experience at Loyalty Toyota.

I am always very pleased with my visit at this dealership. On my last visit, I got an oil change and tire rotation; Wes Brown took care of me and was extremely respectful and kind to me. I was out in about an hour - I always bring my laptop and knock out some work in the waiting area to kill the time. Wes even politely came to get me to let me know my vehicle was ready. I love that they throw in a free car wash with service! Sincerely, I choose this dealership over any other business because of the customer service. I’ve been quoted cheaper prices for some of the services I get - but I honestly value the way I’m treated so much by this location that I won’t go anywhere else. Loyalty Toyota, and specifically Wes- the way you treat people says a lot about the type of business model I will always stand behind. Thanks a bunch!

I was helped by Mr. Bailey Romain. He was super helpful and informative. He also tried to make sure I understood everything before I made any decisions.

We just had THE BEST buying experience with Derek D. Lewis at Loyalty Toyota. Derek worked out the best deal for my husband who purchased a 2019 Toyota Highlander. If youre looking for a car trust the Man with the Plan, Derek D. Lewis! Thank you Derek, Im riding in style!!! ♥️

I had a great experience at Loyalty Toyota purchasing my Rav4. This was my first car purchase and S.K. was patient as we asked a bunch of questions and test drove a few models. Thank you S.K. and the team at Loyalty Toyota!

Great service and experience purchasing a 2017 Avalon from Loyalty Toyota. S.K Kalathil was exceptional. Very helpful and knowledgeable.

Able to answer all my questions. Good one on one service. Couldnt be happier with my truck.

David Busby took great care of my car. He kept me informed of each step in the process and my car was delivered perfectly on time

Steward Winstead was very knowledgeable, professional and friendly.Service to vehicle was completed as discussed.

Dana Reed is wonderful. She explains everything and gives me the options and the prices. Professional and a ensure to work with

The customer service was really great. The sales representative, SK, who helped me with my purchase was very friendly, polite and helpful.We ran into some issues with availability of the vehicle that I wanted, but eventually, he was able to locate exactly what I wanted and hold the vehicle until I was able to pick it up. I would highly recommend SK as a sales representative to anyone looking into getting a new vehicle at Loyalty Toyota. The oil changes and inspection stickers are an extra bonus as well as long as I own the vehicle and am in the area.

Mike Myers, at Priority Toyota, is such a wonderful man! He made sure to keep me informed on what my hubbys car needed. When I left & found a tire pressure light on, he made sure to take care of this right away. Good experience there, and he just made it better.

Michael Stith was awesome 8n his dedication to serve me. I felt confident that my Rav4 was in good hands. He ensured I had transportation to and from to avoid messing up my work schedule. Even compensated a late pick up with cleaning the inside of my vehicle. I couldnt have asked for better service from my maintenance scheduled at Loyalty Toyota. I pray hes always apart of their team. Hes honest and considerate of others.

At one point I used to hate coming to get my car serviced until I met Michael Stith. He makes the experience funny, quick, professional and personal EVERY SINGLE TIME! Him being apart of the servicing team is such a great asset.

Service Manager Shawn Butler is a great guy. I had an issue with my vehicle and went to Mr. Butler at Loyalty to discuss with him the matter and Mr. Butler who was very nice and generous really helped me out and saved me money. If I could promote the man I would.

Wes Brown at Loyalty Toyota was very professional and thorough. I appreciated his service.

I always take my car to Loyalty Toyota. I have always been very happy with the service . Mike Myers explains what needs to be done and how much it will cost. If additional work needs to be done, he lets me know before they continue.

Since purchasing my car in 2019 service for my vehicle has been pretty easy going and straight forward with my service rep Mr. Michael Stith. Im informed of what services needed to keep my car in the best performance possible. Im sorry to hear that the dealership no longer offers complete detailing though.

A recent routine service visit at Loyalty Toyota went very smooth. My service advisor Stewart Winstead, was friendly and professional and delivered as promised. He also arranged a round-trip shuttle service for me which was helpful and appreciated for that day. Thank you.

DO NOT PURCHASE A VEHICLE HERE!! If I could give negative stars I would. Absolute disaster, so unorganized, all of the employees will just talk you in circles. Will not complete anything they say and try to manipulate you. Jennifer in the finance department has not followed through on any of her word regarding completing paper work, all of the paperwork was wrong and they had no idea what they were doing. Mustafa also will not return any calls and Todd the car salesman will talk you in circles. Almost 4 months and have not received the title for the new vehicle I purchased and not one employee at this dealership is able to comprehend how to make this happen. Absolutely horrible customer service from every staff member I’ve interacted with the last 4 months I’ve been trying to get in touch with anyone who can provide information. Whatever you do DO NOT purchase a vehicle here.

Biju Kanamkombil helped me immensely. His attention to detail and great customer service helped make my car buying experience very enjoyable. He would never move forward on any decision until he made sure I was absolutely happy. I would highly recommend Biju to anyone searching for their new vehicle.

I worked with Phil Wood and he was very helpful. He was able to resolve my issues and help me get the support I needed. Im very very grateful for his help.

It’s been a while since I had really great service at Loyalty Toyota service department but on 5/10/2021 I did with Phil Wood. I was in and out in no time and he even walked me to my car to make sure everything was to my satisfaction. It’s nice to see someone really care about the service they provide. I hope the treat him well! He’s definitely a excellent employee to keep.

My service person Mike Myers was very professional and serviced my vehicle in good time as well as meeting my personal deadline.

Loyalty Collision honored the factory paint recall on my 2012 Toyota Camery. That alone was pretty amazing. They painted every steel part on my car and gave me a rental at no charge.I can’t say enough good things about my experience at Toyota Collision. Gracie, the warranty professional, contacted me and arranged a convenient day and time for me to drop off my vehicle. When I arrived, she had a rental car waiting for me. I decided to get the plastic parts painted too, so Gracie connected me with her service manager who quoted my a fair and reasonable price. Gracie contacted me each week and kept me apprised me with exactly what stage my car was in. It took about one month from start to finish.My car looks brand new and I am so happy with the paint job! Thank you again, Loyalty Toyota! I’m your customer for life! Sincerely.

I have dealt with Loyalty Toyota since 2006. Bought two Prius from this dealership.We love their service department. The staff is very courteous. They are taught to give you unbiased advice on car maintenance and repairs without pressure. In fact, if certain maintenance is not an immediate necessity, they would advise you to differ for future date.During this service I did have few issues after the car maintenance was performed. Mechanic had failed to follow standard procedure during tire rotation which caused flapping sound on the road. Roger Parker, who handled the service didn’t charge for fixing the issue. Then I had to bring back the car again because they didn’t change the inspection sticker after the State inspection. While this was a minor issue, it needs to be mentioned. Roger was very apologetic and took care of the problem immediately. I rated them 4 stars this time.I am very satisfied with the service from Loyalty Toyota.

How do you get bad news and still give 5 stars. Took my truck in for service, it has issues and it wont be cheap to fix. I gave them 5 stars because they got me in when scheduled, kept me informed while they figured out my issues. They offered several options to fix the problem, offered a trade in option and fully explained the issue with my truck.

My experience was excellent. Bailey Romain was very helpful and knowledgeable. He even remembered me from my last visit.

Selling exchanged cars with no prior inspection or title to auction houses is illegalThe title was in the glove box You did not inspect itSo you threaten to have the exchangee either get a new title FOR you even tho it was turned in or return the exchange money without returning the car....On top of that the new car that was purchased has bad wheel bearings in the rear and instead of fixing it you instead rotated the tires twiceShady business practices all the way around and selling a vehicle without a title was outright illegal

We recently purchased our 2021 RAV 4 and the transaction went smoothly. Big thanks to Mr. Brandon Leary and Mr. Robbie for facilitating everything.. Theyre very responsive to all the questions we have..

Told them my brand new car was not working and they did not care. They tried to give me a new car and told me everything will be okay. They tried to refinance my loan unbeknownst to me. Then gave me my old car back with the same problem. They lie to customers to get them out the door. They changer their name to Loyalty Toyota but gave me a lemon car and did not let me trade it or anything.

This is the second car we have bought from Wayne Epps this month. He got us such a great deal and found us the car we wanted the first time, we brought our daughter back to buy her first new car and Wayne provided the same first class service. I highly recommend asking for Wayne Epps if you are looking for a new Toyota.

Justin and Damion work hard to get you the best possible out-the-door price. Loyalty has a hidden vending machine, so remember to bring your wallet and a moderate appetite. The soap in the bathroom smells okay. Would recommend.

I brought my vehicle in for service and I couldnt have asked for a better outcome. My service rep was Brittany Tench and she deserves to get recognized for going above and beyond my expectations. My vehicle is fixed and runs great! I am so pleased with the exceptional customer service that Brittany gave me! She informed me every step of the way. Thanks again Priority Toyota and Brittany.

Michael Stith assisted me during my recent visit to the service center. He was very pleasant and helpful as we discussed the most pressing maintenance repairs recommended by the mechanics.

I enjoy coming to this dealership. Brittany my service advisor is so welcoming and helpful like always!

Probably the best car buying experience Ive ever had. Theyre learning and improving! Im delighted with my new sports car; Ive wanted one of these for years and Loyalty finally got me into one! S.K., Harley, Guy, the business mgr. and others were very friendly, helpful and efficient. By efficient I mean quick, thorough and painless..!

Michael Stith has really been a very Nice and professional Customer Service Vechicle Tech . He coordinate working with me on my 2019 Toyota Tacoma he is always understanding and let me know what needs to be Done and what is recommended. Im so Happy to have someone that I can count on to ensure I get the most out of my Vehicle service and what I have to Pay for. My Wife has a Vehicle and he is the Servcie Tech for that and he does a outstanding Job for us both...Continue to do what you do and may GOD bless you to continue providiing this type of service to all your customers..

I went here today to purchase a car. Mr. Wayne was amazing and super helpful with what I needed. He made the process so quick and painless!!! I got a used car and so far it runs perfectly as well. They even got the monthly car payment lower than what I was willing to pay for it. I definitely recommend getting a car here.

My husband and I visited Loyalty Toyota after my father and sister recommended going there. They were very accommodating and answered all of our questions. The salesperson we worked with, SK, was very knowledgeable about the car and a pleasure to work with. Both he and the manager worked with us on making a deal that we were comfortable with. We went in there with a specific amount we wanted to put down and a specific monthly payment amount. SK and the manager were able to make that happen. We also loved that the car came with lifetime oil changes, state inspections and warranties for the transmission and engine. Overall, a great experience and I would recommend Loyalty Toyota over all other dealerships.

Maintenance was smooth and fast Michelle Watko got me in and out super fast and shes pretty cute too and so was the girl who brought my car to me

Disappointed that Loyalty didnt honor their advertisement how about $2,000 over Kelly Blue Book. When you get in the dealership it becomes up to $2000 over KBB per Jose in Chester. If they cant get their money back you only get trade in value. My son bought a 2021 Corolla yesterday and he only got $500 trade. I personally have bought 3 cars from that dealership when it was Priority and but was disappointed yesterday in Loyalty because there was none. The only positive was the great service we got from Brandon which is why I gave a second ⭐.

Guy was so amazing! He is such a respectful gentle he’s such a hard worker. Guy tries so hard to make a sale that he will do whatever it takes to make one!

This was my first car I got on my own and Mr. Biju made my experience the best!! He helped me understand what I was getting in my car and the value of it. I highly recommend my family and friends to reach out to him when they need a vehicle. Great Job Mr. Biju!!!! Thanks for everything!🙂

Stewart Winstead was very helpful in getting my SUV with the correct service. Person who the appointment was made, because my service light came on, the customer service lady stated that I needed a oil change and tire rotation . When SUV was brought in for service Stewart explained that customer service told me incorrect information. I didnt need oil change or tire rotation (which was done at last oil change) but did need filters change and other services.

Quick rundown on my experience with Loyalty. I called up about a tundra displayed out front, I got transferred to a salesman names Mark. I explained what i was looking for and asking on numbers regarding the original Tundra i called about. Mark then took all my information over the phone to run my credit and start getting numbers put together and ended it with an appointment for the following day. After running my credit plenty of times I never got a call back and the following day when it was time for my appointment he was not even in and i was told it was his day off. Needless to say I went and bought a truck from Haley a couple days after and would never go to nor recommend Loyalty Toyota to anyone.

The manager Farley Perkins set the pace for his workers. Theyre all compassionate and theyre really concerned about giving you a good deal. Youre only given one chance to make a first impression I was very impressed thank you Mr Perkins

Guy Gordon was very helpful and answered my questions with great knowledge. He came highly recommended by a family friend. I will recommend Guy to others in need of a Toyota.

I had a great experience at Loyalty Toyota. I found the exact car I wanted with excellent customer service. Ask for Biju, he is the best! Very friendly, and made it a smooth process. I highly recommend Loyalty Toyota! Thank you again!!

I love Loyalty Toyota. I have always had such good service. This time was no different. Dana Reed was simply warm and friendly and just made the whole process flow flawlessly.

Your customer service representative, Dana Reed, was excellent. She kept me informed of what was happening while my car was being serviced. Very courteous and informative.

I drove to Loyalty due to all the ads claiming to give the highest value on your trade-in. What I found was quite the opposite. After I found the vehicle I wanted to purchase, the offer on my car was over $1,700 less than KBB, with them listing my car in fair condition to get the lowest KBB value. I then took my car to Carmax and got $2,600 more than Loyalty offered!!! I felt bad for my sales consultant, because she did a great job and lost a sale due to the the abysmal offer from the dealership shouting from the rafters that they give the highest trade value! You better know the KBB value before you go in to that dealership. Ill never go in there again. I hate not being treated with honesty and integrity.

As always, I had a wonderful experience with David Busby at Loyalty Toyota.

Loyalty Toyota in Chester VA. Dealer # 45082 is very unprofessional. Called the service manager Shawn and was ask for clarity after having a oil change at Loyalty Toyota I now have a oil link. I informed Shawn and he refused to provide a solution considering I had no oil leak prior to the bad service I was provided by Loyalty Toyota and the Service manager. Shawn also released the call when ask to speak with his manager Kevin Shea. Buyer beware of the Loyalty Toyotas bad customer service.

My husband & I had a wonderful experience with buying a used car. Ginger Jenkins was the best & made the process smooth as possible.. Also, the sales managers and finance guys made it a breeze.. I highly recommend Ginger she is the best!

I have been bringing my 2013 Corolla in for routine service since I bought in in 2015 with Lifetime Loyalties. You might pay a little more though the prices are on par with national tire outlets, etc. You get what you pay for. Each time I bring my car to Loyalty, it is done right and done on time. My rep last time was Bailey St. Romain. He was very personable, knowledgeable, and his suggestions were on par with what I know I need. No surprise pressure to sell me anything I do not need. I plan to keep my car for a while. Regular maintenance is key, and Loyalty does it right.

They completely overcharge on services. I understand that it is to offset the dealership but the service department needs to be reviewed, and compared to local competitors who offer the same services at almost 2/3 of the price. It is getting three stars because the customer service is excellent.

I waited a shorter time than I was told it would be.Dana Reed is very professional, and treated me with patience and kindness.I highly recommend her to anybody.

Was planning to get a Kia, but reached out to see what Toyota had that might be comparable. Spoke with Ciara Futrell and ended up with a 2021 Toyota Hatchback SE. It has more of the safety features that I was looking for and am very happy with my purchase.

I worked with Derek Lewis. Best thing I can say is it didn’t feel like he was trying to sell me a car. He helped me find the car I needed. I came in looking for a 4Runner but left with a Tundra. I explained what I didn’t like about the 4Runner and he suggested we test drive the Tundra. I immediately fell in love with the Tundra but they didn’t have the color I wanted. Derek monitored the inventory and let me know when the truck I wanted had arrived at the lot. I picked up the truck the next day. Two weeks later and I couldn’t be happier with my decision...a decision I am thankful that I had Derek to help me with. Go check them out! Also don’t forget to ask about the lifetime loyalty warranty!

They took my car in as soon as I arrived. Check-in was quickly handled with smiles by all. Michelle Watko handled paperwork quickly and kept in touch while I waited for my free inspection. Within 35 minutes I was on my way home, Thanks to all who did a great job.

Stewart is the best service advisor! Have kept him for 20+ years. Listens to you and keeps you up to date.

Heather was wonderful and friendly and had exactly what we wanted! The financing portion took a little too long but we will still purchase future cards from Loyalty

Great experience at Priority Toyota! Bought my truck Used here. it was in excellent condition from previous owner and with prioritys Priorities for life I get free oil changes and inspections as long as I own the truck. I also got an amazing deal. I got the truck from Guy in the sales department. ver helpful and respectful. Awesome dealership.

Karen Jarrelle is the BEST salesperson at Loyalty Toyota. This is the second Sienna I have purchased from her and she always goes above and beyond for her clients. If anyone is in the market for a new Toyota go see Karen, you wont be disappointed!

Michael Stith was a great help in making my experience a good one! He took the time to explain several key issues concerning my old vehicle.Guy Gordon helped me through my purchase of a new vehicle. Although the wait to finalize my purchase was too long, Mr. Gordon was professional and insured that all details about the vehicle were explained. Thanks guys!!!

Today I went with my sister to loyalty Toyota in Chester and we met with Derek Lewis who walked us through the full purchasing procedure he was very informative he took his time with us it was a great experience and even with a little bit of doubt we walked out with a brand new vehicle thank you Derek for your time and patience it was worth it all

Poor customer service. Still waiting for a call back from dealership. Purchased car on June 5. The car is still not titled with DMV. My daughter was pulled over by a police officer who advised her that the tags are not registered to anyone. In addition, I have received multiple notices from my bank requesting that they be added on as a lienholder with copies of letters that they have already sent to the dealership. This is after already having a bad experience at the dealership with unkept promises. I would not recommend this dealership.

Not so good with these guys. Was given msrp price on window sticker. Received a n offer through sams club matching the msrp minus $200. Made an appointment to come in at 11am. Then they texted me in the morning with notice that three other people were coming in to look at the vehicle. I was then sent a new price with dealer mark up of $2300. Asked them about this and was never given an answer. Wont purchase from them.TJ

Wes Brown was friendly and efficient . Could not ask for better customer service!

Completed deal with salesman at 11:11am. Walked out of dealership at 2:02 pm. You could sell many more vehicles without this amount of wait time. I will try somewhere else on my next purchase. The salesman was great, the remainder was challenging and boring wait time.

Karen Jarrelle is a phenomenal saleswoman! She did an excellent job with my recent purchase! I greatly appreciate her professionalism and passion for making my experience exceptional! Thank you so much!!