Cristel, has been extremely helpful during a difficult time in our lives. Definitely someone you want to work with! highly recommend this location.

Came in looking for storage notice the office was close so went down the street to the other public storage I needed a unit outside met James he was very helpful and professional after everything was over James drove down here in show me where the unit was great guy

Cristal was professional and handled my needs with care. She was fast and made sure all my questions were answered. Great customer service. Will recommend to friends and family.

Great place clean and very well kept all the workers are amazing great customer service

Great customer service by Crystal. She was extremely helpful and made my experience so easy and stress free. Thank you!!

Cristal WAS EXCELLENT, IM SO GLAD SHE WAS ON DUTY SHE MADE ME FEEL SO COMFORTABLE, & she was so patient with me. THANK U SO MUCH.

5 star customer service from Meagan! She always makes sure things go quick and easy. Always has nice positive things to say! This location has to be the best I have been too.

Great place James so helpful great customer service

Awesome customer service ☺️ couldnt ask for a better person working here. Meagan made me feel stress free helping get something that suited me. I walked in stress out and left very happy. Ill definitely recommend Public Storage to family and friends at this location.

This is for sure on of the best storage places I have used over the years of moving back and forth! The customer service here is amazing all thanks to the manager Meagan. Meagan made it really stress free to get everything set up and she is always more than pleasant every time i stop by.

The guy there on today Great customer service very helpful and professional made this move for me easy thanks young man

Meagan is hands down the best manager! Came in there today trying to find a box to ship a Christmas tree and she went above and beyond helping me, when I couldn’t get a box from her she guided me into places that might work best for me. Keep up the great work Meagan!

Had some issues online came in office James was so helpful Great customer service

James was so helpful came in looking for a storage he show me multiple sizes greeted me when I came in great customer service skills very professional young man thanks James

Felicia was amazing girl she was so sweet thank u

James has great customer service very polite he help me with everything I need thanks james

Employees are good and so is their service

Meagan is the greatest employee to have ever worked here. Not only did she help me with my reservation but she also got me the best price. I will send all of my friends and family her way. Very well spoke and helpful shes full of great ideas I cannot say enough good words about her

Meagan is the greatest. I also needed help with the app and are made everything so smooth and easy.

James was wonderful made this move easy great customer service

Cristel was really nice and explained everything.

James was very helpful made this rental so easy and quick

I am always one to wait to the last minute to do things.... but that was not a problem for Michelle (whose originally from an Indiana store) she took me in right away and helped me. We chatted briefly about random stuff but she has awesome customer service skills and a very positive attitude!!! Thank you very muchHappy customer = Happy Business😜🤓

Incredibly friendly and helpful staff! Meagan is a very sweet and knowledgeable employee. She made me feel comfortable and answered any question I had. Everything was clean and well kept which, obviously nowadays, is very important. Looking for a unit to store excess stuff in cuz im the type that cant seem to throw anything away lol and the decision was made easy.. Would certainly recommend this location :-)

It was a quite interesting experience first time using a storage unit luckily Megan was there to help thank you

As of late I have received professional, friendly service from Meagan. She truly makes me feel like a valued customer which I highly appreciate!

Meagan was so helpful. She did an e rental over the phone with me and once I couldnt get it she was fast to troubleshoot the issue. I would highly recommend going in to see her!!

Meagan is the best! She is very professional and friendly. She is very knowledgeable and can help with any questions you have about their units. Would highly recommend!

Meagan was very professional when calling me. She let me know everything that I needed to know and made my process quick and easy. 5 stars!

I store at multiple public storages and this one is the best!

1/27 12:20pm came to this Public Storage to ask for assistance in regards to my fathers storage unit. This lady came to the door very rude and said that we need to call corporate to get into our unit. Not sure why she is working in the office if she is unable to assist customers.

Meagan she has excellent customer service skills, extremely knowledgeable and professional and pleasant. It’s always such an enjoyable time.

Meagan has the best customer service ever. I needed moving supplies there wasnt anything she didnt know. Keep up the great work Meagan

Felicia was very helpful.

Cristal was awesome love her

Just rented a unit and it could not have been easier. The manager Carlisle helped us out and was very friendly. She made the process very easy while answering all of our questions. Will definitely recommend.

Meagan is GREAT! The property and unit is very safe, secure and clean! I would DEFINITELY recommend to family and friends 😊

Meagan has outstanding knowledge there wasnt a question she could not answer.i couldnt be more excited about renting way to go meagan!!!!

Meagan showed hospitality and helped me in a great way! Very polite as well

Meagan was so helpful and I would highly recommend this location! Such a great attitude!

Cristal was very, very helpful.

Very nice staff, beautiful facility, made everything super easy

Celina was great with my elderly Aunty Monica Anaya

Meagan was amazing she helped me through the process and made it as painless as possible . Five stars.

Megan was great. Friendly and fast service. Clean units! Would recommend.

Crystal is the best helpful person!! She was so helpful when i rented a storage unit. I recommend everyone to ask her for help.

Had moved and packed up my whole apartment and put everything into storage. That was still new. I only live at the place i moved from for 8mo and i put the stuff in storage 2 to 3 mo of it beening in storage my stuff had water damage on everything i owed.and the Insurance place that they have me to go with that they were offering for the storage unit did not want to acknowledge my damages and took me through so much red tape and keep being disrespectful and offered me amount that would not nowhere near cover my items this place storage units flood

Meagan was the greatest the best customer service.u will rent here as long as she is here.keep up the great work

Meagan was unbelievable abd fantastic better then best such a great experience!!!!

Meagan did such a great job.

Crystal is the best!! Came in to rent a storage unit and Crystal was very helpfuI. Will be recommending this storage to others.

Celina was awesome with my grandpa moving in today

Meagan is great to work with and feel safe and confident storing my valuables

I love this storage place better than any of the other ones in the area. Crystal is ALWAYS extra nice and patient with me.

I walked in to rent a space and Carlisle was very helpful and was able to assist with everything I needed help with. One of the best managers at PS

Cristal was awesome

Carlisle was VERY helpful and enthusiastic in terms of helping me and my uncle out. I would definitely visit here again!

Wow! Crystal and Carlisle provided excellent customer service. I could not have asked for better, more professional service and I would highly recommend anyone to check out this storage location because of my experience. They earned these 5 stars and Id honestly give them more if I had the option.

Ebony and Crystal were excellent to work with! They helped me find a unit and moved me in right away even though I was dealing with a tough and unique situation. Id highly recommend this location!

Public Storage in Chicago Heights, IL is a really great storage company. I just moved in today. The manager was eager to help assist me in moving in my property. He made sure the correct storage was the right size to fit my car. The $1 first month is a great opportunity to not miss out on by reserving online. You will have to pay for keys and an admission fee but I saved $100 on the first month for storing my large car which was a blessing. Its always good to find places that the employees welcome you in with a smile and this public storage does just that.

Came in and spoke with Madison today she was very helpful with what I needed to know. She customer service was excellent. Definitely recommend this location!

My experience with Andre today would be a FIVE STAR service. He had taken care of my wife to downsize our storage unit. Andre was very knowledgeable of the mechanism within his corporate structure to make this happen. I was impressed with his thoroughness and knowledge of all of the documents for this transaction. Andre performed the changeover with great attention to detail and at the same time to keep the customer, that was me, engaged in all of the corporate documents. Andre has a can do attitude that makes the customer feel very confident that he is constantly thinking of the service for the customer.

Celina offered great service

Crystal was very helpful when I came to rent my unit she had a great attitude. And anytime I have come in she’s been very accommodating. Ebony is also a very good person to ask for information all in all I would recommend this storage facility to others.

I have been a patron of Public Storage for years. I have had multiple units for both business and personal use. My experience with this location, and the manager Andre, in particular, has been exceptional. Andre is a true professional who has mastered the art of Good Customer Service! I have referred a number of my friends and associates to this location because of Andre and his staff. Keep up the good work!

Crystal was very helpful. I started to leave but she quickly fixed things..

This public storage place their units floods and your stuff will have water damage to it.The insurance place they offer will not cover your damages they will try to find a way out of it i wish someone told me they flood and that water comes in to the unit

Crystal is the best!! Very nice and knowledgeable.

Crystal was very helpful and informing today. I have used public storage before and I had some negative interactions with previous employees, but after working with Crystal I will always choose Public Storage from here on out and I am glad that I chose to return!

I had such a wonderful experience at this public storage! I was on a hunt for storage for a couple months now, and I went to a storage facility but the customer service there was not good. However, Crystal at this location was so helpful and very kind. I will be doing business here from now on!

Crystal was extremely helpful. We arrived 3 minutes before closing and she never complained. Drive us around and made sure we were taken care of! She was funny and caring! Next time I need anything store I will come to whatever store she is at!

I was sent to this facility by another one down the street because they had the $1/mo. deal on the unit I needed (kudos to that rep. as well). Nina had one customer when I walked in, but soon after had 5. She handled us all in turn courteously & efficiently. Her manager stopped by during our transaction and took over finishing mine to help her get to the other customers quicker, and he, too, was efficient & friendly. Good teamwork! Thanks to all.

Carlisle is a great person she was very helpful with all my questions and showed me the space I needed for my items if you come to this location ask for Carlisle she will make sure you get the best

This place was clean and there was a nice young man that made sure that i was informed so I would tell anybody that this is the place to go for great customer service

Great Serice. Meagan did amazing

Decent place to store, almost had a bad situation develop. It was due to bad communication tween their staff saying one thing & mgmt doing something different. They need to be clear from day one where their valued customers can park their vehicles & be on one accord

An employee by the name of Carlisle was very helpful and patient with me far as picking out a unit. Very courteous and respectful. Great experience and great employee

I have visited and called. I enjoyed speaking and the professional service I received from Carlisle. I will definitely return.

Ebony was GREAT. She was very helpful and knowledgeable of the company products. Great service. Happy to be a customer.

Crystal at this public storage ROCKS!!!She showed great customer service,she was friendly, helpful,polite and worked on getting me the best price for my money. I would definitely recommend this location for all your storage needs. Thanks CRYSTAL...

I have to give Carlisle an honest review. Today I witnessed an amazing lady who was dealing with some issues in her hand and even with the pain she still helped me with my lock. She always puts the customer first and we need more of her.

Regarding the Public Storage Facility at 20909 Western Ave., in Chicago Heights, I am thoroughly happy with my experience. The facility is clean and neat, the code and gate work flawlessly, and the staff are helpful, friendly, and experienced. Additionally, Andre is fantastic! He helps create a personal experience in an environment where one would typically only encounter an impersonal corporate response. Thanks Andre, for making the storage of my extra possessions a pleasurable experience!

You dont pay on time they will lock up your stuff

I rented a space at the facility today with Toshiba she is a great manager she showed me several units to see which accommodate d me best. She was very helpful and had a great personality. I would recommend everyone to rent here.

I would like to say that ANDRE are a very nice person and manager, he takes his job very serious,one he has been around for many years, He is a very business person if theirs any questions that you may have ANDRE always been able to give you answer as well solving the problems,this a very smart,Intelligent,very bright,Unique,fast on his job,he have a lot of sense of humor,he knows his business.as well he keeps his property very clean.the employees are very nice as well, believe or not ANDRE have a sharp brain remembering old clients name. ANDRE you are the best the company have, THANK YOU SO MUCH FOR ALL THE HELP AND EFFORT. GOD BLESS YOU

I have been using this facility for about a year and have received great service from all of the employees, particularly Crystal, who I deal with most often. I was there on Sunday, and always, she was very helpful and a pleasure to work with.

I recommend this storage place. Ebony here was great, right to the point. i told her what im storing she rented me my locker. told me everything i was going to need to protect my belongings and boy oh boy she nail it. toEverything is packed and wrap the to way. Thanks Ebony you really save our day go see Ebony here. And Shes funny too

Went in to make a payment Carlisle was very nice had great customer service skills if you want to store at this location rent with her awesome person

I entered the public storage office, And the employee there Crystal was so helpful, and informative, polite and courteus. She helped me with getting my storage unit the first time, and the next time I came she helped me out again with my storage fees. I left the office feeling like she really cared. Great Public storage office !!!

Crystal is the most professional manager that I have ever met.She handles her job meticulously and analytically.She is an excellent asset to your company, Public Storage

I went into this Public Storage location on Wednesday July 6, 2016 to inquire about a storage unit. Unfortunately at the time what I was looking for was not available, but I would like to say, the customer service I received from Mr. Andre was Exceptional. Thank you for your patience and taking the time to review and explain the prices.

Ebony Dobbs is the best employee at Public Storage. She is always pleasant and professional. I look forward to seeing or talking to her when I visit.

I was given courteous and prompt services from my initial visit until I checked out. Employees were knowledgeable and friendly and returned phone calls in a business manner and time frame. All my questioned were answered thoroughly.

This location is the best!!! Crystal is awesome she answered all my questions, helped me pick the right product and the bathroom is as clean keep up the good work!!

Crystal here was great kind understanding just very helpful i come here even though my unit is at 1505 they are rude and no one is ever there but if u want good services come here ask for crystal thank you crystal you are awesome

Andre was very helpful and professional. The unit was as described and he gave us great advice for keeping our belongings dry. I would do business here again, very pleased with my service.

The best of the best is at this location and her name is Crystal, excellent customer service. My company continue to use Public Storage facilities across the country because of managers like Crystal.

I have been a tenant with this specific Chicago Heights Public Storage location for over two and a half years, and I must say that Ive gotten nothing but the best of service from Andre... not only is he extremely polite and very helpful each time I come in, but he also takes the extra step in knowing exactly who I am, remembering my back story and treating me just like family... so I would gladly continue to recommend this location and public storage services to any and every one that I know thanks to Andre!! :-)

Now dats what I call Customer service. Ms. Crystals service was impeccable and supportive in all manner. After the stress of even thinking about moving, it is always nice to know there is someone who can ease your load with numerous tips and advise on how to make it all a little bit easier. Used many Public Storage sites across the country, but this one is still my favorite. Give it a taste and see...

I highly recommend this place! Ebony was a great help at taking me through the process to store my vehicle today.