Absolutely love my Ricky belt. I always see people with LV belts and Gucci belts, but never with a Ricky belt!And I bought it from an associate living in Rogers park at the time, where I also lived, so that was cool!

Ashley offered the best customer service experience I’ve ever had! Louboutin is unmatched. Ashley found me the most gorgeous shoes. Thank you always! I will be back!

Beautiful selection of shoes

So bad experience. New Manager is so rude with customers. They not excepting return not worn shoes like they said. Horrible customer service. Im shopping all over the world in Louboutin but this store is far from from this brand and class!

This was a TERRIBLE experience. I am extremely disappointed in the customer service I was just shown at the Michigan Avenue location in Chicago. My husband purchased a pair of Christian Louboutin pumps for me for my birthday several months ago. I waited months to wear them because I was waiting for a special occasion. Finally, for our anniversary, I put them on to go to a play. You can imagine my disappointment when after 5 steps out of my Uber, the heel cap broke and the heel ground into the cement of the sidewalk. This is the first time I ever wore them!! I took them to a cobbler who told me to return them to the store I purchased them at because that definitely should happen on first wear. The representative at Nordstrom told me I would have to ship them to NYC to have them repaired. Not only paying for the repair but also the shipping! These shoes were several hundred dollars! And I wore them once!! I am so disappointed in both Louboutin and Nordstrom for the poor customer service and lack of accountability.Upon communicating with both Louboutin customer service and Nordstrom Customer Service, I was informed that since this is a Louboutin owned and operated location, they are responsible for the repairs. I returned to the store with my email communication in hand and was once again met by the same representative. Ultimately, they are having the shoes repaired. Which is all I asked for from the start! However, Ive been told by both the store representative AND the customer service representative that it depends on the wearer and how the shoes are worn. Excuse me?Additionally the representative I worked with, Sophia, who is the repair representative was rude both times i came in. When she finally agreed to get the shoes repaired she said well only fix the the heel tap. I said fine and just want to move on from all of this.I want to warn anyone looking to buy Louboutins, particularly from this location, about the poor customer service and their unwillingness to stand behind their product. I expect more from a luxury brand.

The gentlemen working there were very helpful with shoe selection.

Absolutely worst experience EVER. I bought a pair of Louboutins for my wedding, and the representative offered to have them signed (for no added cost), which of course I said yes. Imagine my disappointment when my shoes arrive and they wrote THE WRONG NAME. (Originally signed to Frank, but my fiancé’s name is Kyle) These were $1300 shoes that I was going to wear and photograph, for my wedding- absolutely ruined and unwearable! To make matters worse, the manager, Chrissy Jackson, told me she found the last pair in the company and was sending them to Paris to have them resigned, I just needed to send my ruined pair back. I then found that this was a lie- as someone tried to rub the wrong name out, and paint over them with the correct name on the old pair of shoes. These shoes are now even worse, and look like a toddler scribbled on them. Christian Louboutin should be nothing short of EMBARRASSED of how his customers are being treated. These are expensive designer shoes- not cheap knockoffs, and to send a customer this and hope they wouldn’t notice is absolutely unacceptable. Not only am I disgusted by this service, but now SOL for wedding shoes which is in 30days.

The first week of April 2019, I traveled to Chicago to site see, experience the play hamilton, to eat and just spend time with my step daughter and friend! I finally purchased a pair of Christian Louboutins which were the platforms and I was extremely proud. I had my shoes shipped back home to me and I immediately placed the box in my closet. I finally opened the box on Easter to find that these shoes had been worn. I was sooooo disappointed. My jaws dropped and I couldnt call on Easter but called as soon as they opened the following day and to my surprise I was questioned about what I thought happened. I dont know, all I can say is that someone within your compamy wore my shoes for the weekened, they damaged them intentionally, or someone shipped me the wrong shoes. I work to hard for someone to question my ethics. I am a waiting on a call from the Manager and I am hopeful the team will research appropriately to find the culprit. However, I want my pair of shoes that I tried on that were brand new. I hope this company will do the right thing by being ethical and honest about this situation as all eyes are on you! Be transparent and come clean because they are going to pull the cameras on this one. I gurantee it!

Great selection of shoes.

Love the cool designs

Very pleasant

All you can imagine