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Elite Truck Rental
265 N Western Ave, Chicago, IL 60612, United States
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Elite Truck Rental
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Kr
Review №1

This place is great. The people are great.The trucks are clean. You follow the rules, you know exactly what youll pay not a penny more. Thanks for helping us with our charity event again as always the trucks were great. Trucks have their own I-pass/EZ pass now also.

Br
Review №2

Excellent customer service. They helped me out in a pinch when U-Haul cancelled the truck for my residential move. Highly recommend!

Je
Review №3

These guys are great and super nice. Got the truck quickly. They were very prompt and made my move go really smooth! So much better than other companies I’ve used.

Bi
Review №4

Awesome customer service and variety off vehicles! I work in film and we use these trucks a lot to gear, cam equipment, etc. I highly recommend this rental service for commercial needs!!

Ch
Review №5

Every time I come to drop off a truck swap trucks, it’s an easy fast process. Every employee there is dedicated in helping everyone out. Great spot. Highly recommend.

Ma
Review №6

Easy process and some really good customer service

Fi
Review №7

Had to take a rental truck we are using for a new battery. Very fast and great service!

Er
Review №8

Quick process to get the truck. Easy process to drop off. There’s a gas station like a block away before you drop off which is nice.

Da
Review №9

These guys are professionals easy to work with in and out in no time at a good fair price.

Sa
Review №10

I cannot express my gratitude enough for these guys. Not only were they incredibly communicative and reasonably priced, but when I ran into a bit of a complicated issue with my card, they were patient and helpful at finding a solution.Highly recommend and will be back again.

Sh
Review №11

Quick and easy process! Very helpful to get the move started!

Na
Review №12

Friendly staff, also baseball fans. Great selection of vehicles, affordable rates and they do all of their own maintenance so you know you’re getting a good vehicle.

an
Review №13

Great place, the trucks are easy to drive, are economical, and handle well. we drove cross-country, as well as in the city, and both experiences were good. having ipass in the car is really good too. whats pleasant is the straight charge for tolls, no extra. the only thing is backing up is a living hell: please install rear-view cameras in your fleet.

Ig
Review №14

Great service, mechanics were very friendly.

Ru
Review №15

Super dope place and kind employees— would recommend

Ca
Review №16

I didn’t rent a truck from them, however I left my passport in a penske truck that somehow made its way to Chicago from Austin. THEY CALLED ME AND SENT IT BACK!! So thankful for this company. They truly went above and beyond.

An
Review №17

Speedy fast service and great communication.

Ga
Review №18

Peter was super helpful over the phone to secure us a rental 12 foot truck, and was very informative on pick up and drop off. Upon arrival the reps assisting our pick up were super nice and clear with what we needed to do. The drop off was easy as well! Definitely will reuse their services!

Da
Review №19

Great job! Quick and easy! Thanks Elite Truck Rental!

Ja
Review №20

Service was quick and to the point. Instructions were very clear.

Ro
Review №21

Great service and professional

Na
Review №22

Great place. Super fast. Tons of choices. Very cheep. Very clean. I would highly recommend this place. Easy drop off for the keys too.

Wi
Review №23

These guys are great! Easy user experience to rent, pick up, drop off. Vans are always spotless. Will continue using them!

Ji
Review №24

I had a Great experience with this company. no problems with pick up or drop off. The lift gate was an added bonus to help move things in and out of the back of truck. highly recommend

gi
Review №25

Great place with a great rate. Straightforward and uncomplicated. Called in advance to see if I could pick up the truck early, and they were able to accommodate as needed. Was also able to pick up packing materials. Dave was great.

La
Review №26

This is the only rental truck agency I use in Chixagi. Very professional, friendly and convenient. And the prices are better than that other place which shall remain nameless.

On
Review №27

Great service good rates and availability.

An
Review №28

This place was great. The prices are unbeatable. And the people here are very friendly.

De
Review №29

This is the most easiest and convenient place to rent a truck from. The service here is phenomenal. I am usually in and out in less than 5 minutes. Thank you for your service!

Ma
Review №30

Best truck rental place ever!

An
Review №31

Great friendly and professional experience with affordable pricing. Will definitely use again in the future. Thank you Guys.

Ka
Review №32

I had a great experience with Elite Truck Rental! The service was very efficient. I was in and out very quickly, and felt well taken care of during my visit. I would definitely recommend this truck rental service and will be using them again for all of my future moving need!

Ni
Review №33

I came from Minnesota on a one way trip as I’m currently moving into Chicago. They were great, customer service was spectacular and they were extremely fast! Would definitely use them if I’ll ever need to move again

Ra
Review №34

Affordable truck rental and additional dollies and pads as well! Super helpful and overall, very satisfied with the customer service.

Fe
Review №35

I’ve been here over 10 times and the staff has great service, especially Pedro! The trucks are always clean and have full tanks of gas! I highly recommend Elite Box Truck Rental.

Ch
Review №36

Cesar and Pedro are very helpful. Rented from Penske for Home Depot pickup and they failed to have the right equipment on site. Sent me to Elite and glad they did! Save your time and rent from these professionals

Ca
Review №37

BEWARE of booking through Penske!! I made a reservation for pickup at noon today. Showed up at 11:59 to a man walking out of the office. When I showed him my reservation, he said it was a bummer they closed at noon today. He blamed Penske and said they should have told me to come at 11:30 AM. Now I am completely screwed for my move when it probably would have only taken 10-15 minutes to help me. Instead, this extremely rude man refused to help me because it would be after his hours. A little kindness to others would go a long way and after what I experienced I highly doubt this place will give you good service. Terrible and I will tell everyone I know about my poor experience here.

Ge
Review №38

Always have trucks ready and clean and very efficient service excellent

Je
Review №39

Best experience renting commercial trucks and vans. last minute to boot

Ch
Review №40

Fast and good service in best bet in rental

An
Review №41

Good people who work there. They were happy and even kind enough to remind us before turning in the truck that it was much better to fill up the tank or get charged $8/gallon.

An
Review №42

Fantastic experience with my dad today. We had rented a car that ended up being too small for what we needed. Within an hour, we had a new, larger car at a very competitive rate.I cannot recommend these guys enough. Far better service than anything you will get at the airport.Thank you Pedro and the rest of the staff.

Jo
Review №43

Quick and easy. Thanks for helping with the move!

Ro
Review №44

Super helpful and gets the job done. We had our reservation fall through with two Penseke/Home Depot locations before Elite saved the day. They were very friendly, helpful, and did all they could to ensure we had what we needed for the move. I highly recommend them. Dont waste your time going elsewhere.

Ti
Review №45

I walked in the store at the last minute and needed a truck and Melissa was so helpful. She was able to get us a truck immediately. Her smile and gracious spirit made me want to rent from. The truck was nice and we were ready for our move.

Je
Review №46

The best mothertrucking truck business on the planet.

Al
Review №47

Great staff and quick service

Pr
Review №48

They gave me one deposit price then made it higher upon arrival. The second thing is that they lied about a few things; my credit card is a USAA card which I had and used for years but I go in there and they tried to say that my card was fake. I also called before hand about someone driving on my behalf and included the legal age of 20 with a drivers license and everything was fine but as soon as I get there the age requirement changed.

Ty
Review №49

Great company! Super friendly and helpful with anything you may need. Ive rented from here several times and have had no issues with pick up or returns. If youre looking for reliable, friendly service this is a great place to go!

Gr
Review №50

Everyone is friendly and helpful. I have rented from them multiple times over the last few years and always have been happy with my experiences. They will pick you up if need for your rental. It’s in a convenient location for people in the city. They aren’t open on Sundays, but you can drop your vehicle off if you need to return it while they are closed.

Ji
Review №51

Pat and the Elite Team have always been a great resource for our business. You certainly wont get the personalized service using a national rental company. These guys make the process easy and keep you moving. Great people, Thanks!

Go
Review №52

Very reliable trucks and I plan to use them in the near future. Nice service !

Ji
Review №53

I had Great customer service with Melissa and Woody. If you need any help moving, I recommend this rental place highly!!

Ni
Review №54

Quick service, my vehicle was clean. They clearly explained all the credit card feesand hold. Pick up and drop off was pretty effortless.

Vi
Review №55

My first time amazing experience

Ja
Review №56

Super quick and convenient! Thanks guys

J.
Review №57

Ive used Elite Truck rental for over 7 years now and have always been 100% satisfied. I own an event decor company and rent vans from them often for event setups. They have always been very accommodating, especially considering I sometimes wait until the last minute to reserve a truck. Very great to work with!

Ri
Review №58

Great customer service

Ro
Review №59

Used Elite many times. Always great service and the trucks work. Best place in town to rent a box truck with a lift gate.

Ma
Review №60

Very experienced, helpful and kind people working here. We rented a truck and trailer for our move. of over 1,000 miles one way and felt very assured with the almost new condition of them both. We paid slightly more for insurance, which turned out to be a good thing for us. When pulling in for gas along the way, the bumper on the trailer got dented on the pole at the pumps. The company honored the insurance agreement without any hassle. We paid nothing more. I highly recommend them to everyone!

Br
Review №61

This place is so awesome. The main guy is kind of a tough guy but as long as you are upfront with him he is really nice and helpful. The pricing was great value and they were willing to work with me and actually lowered my charge per mile to a reasonable number because I told them I needed to drive about 600 miles round trip. I ended up keeping it an extra day and didnt call them and they were fine with it. I even called in the morning because I wasnt going to make it in time, and they really understanding and told me it was no problem just take my time. I originally was going to get a basic and simple box truck with a pull out ramp but after talking to the guy, I asked about a powered lift gate and he told me it was only an extra $25/day and since I was moving a large piano I jumped on that idea. I think I got a really good value and really good cust. service. I would use them again in a heartbeat.

To
Review №62

I have been using Elite for the past several years for my companys needs. The office team is always super helpful. They truck inventory is always solid and the vehicles themselves are always of high quality condition. Lift gates are important to us and most of their stock has it. I find uhaul to be an painful experience.... Elite truck rental is the exact opposite experience. Professional staff, professional equipment all makes Elite my go to choice for any truck rental needs. Highly recommend!

Ma
Review №63

The Elite Truck Rental crew has always taken care of my business. Weve been using them for close to 10 years now and they havent let us down. As an Event Operations company, we rent trucks sometimes 2-3 at a time for a busy weekend throughout the summer. It has been a very rare case for us to have an issue with a truck, (only twice in 10 years that I can remember) but when there is an issue all I ever ask is we get progress reports on a solution from Elite and problems are handled as quickly and politely as possible, and I can say that has always been the case! I would recommend Elite Truck to any of my personal friends as well as any of my professional business partners.

Sh
Review №64

Best rental truck experience EVER! Easy access, SUPPPPERRRR friendly and great customer service!

Je
Review №65

Rented a car from Hertz because I was on a business trip from Virginia. I had to change my pickup time a couple of times and they were more than accommodating over the phone. All staff was friendly and pickup and drop off were quick and easy. I will definitely be a repeat customer when I come back into town again.

Ti
Review №66

I had a Budget truck cancel on me the day before I needed to move. A man called and said there was a no-truck situation and that I needed to call customer service to see if theres anything left for me to use. I tried calling the customer service but the number he gave me was incorrect. After a brief panic, I quickly found Elite Truck Rentals website and had a 15 foot truck reserved within minutes. Very friendly people on the phone. Extremely clear communication. The truck was in great condition. I was able to have the truck for 23 hours (I couldnt find a U-Haul truck to rent for more than 6 hours).For moving within the city, I will only use Elite Truck Rental in the future.

ch
Review №67

About 4 times a year, Ive been renting cargo vans and trucks from Elite for many years now. They are a wonderful and honest group of people to deal with. They take the time to ask about how Im doing, how my family is doing and how my business is doing. Its nice to work with people who treat you well and that are just genuinely nice.

Sa
Review №68

Great place for truck rentals and much.. more highly recommend them for your moving needs!!

Ra
Review №69

The staff at Elite were courteous and got me in and out without any hiccups. Come here for your rental moving truck... you wont regret it!

Pe
Review №70

Elite Truck Rental takes the stress out of renting a truck. You can reserve from a range of sizes and they actually will have your truck when you go there. They will take the time to inspect the vehicle with you and show you all of the controls. Some of the larger trucks have air brakes and other things you may not be fully familiar with. The trucks are almost always in top condition. If there is something about the truck you dont like, all you have to do is ask and they will provide an alternate vehicle. The staff, service and vehicles are all top notch. I highly recommend Elite for all your rental truck needs. I have rented from them maybe 30 times over the last 15 years.

Ra
Review №71

Love this place! Everyone is always friendly and helpful. 10/10 recommend renting from Elite for all your truck and van needs!

Ar
Review №72

Great place to rent trucks from. Patt is a funny-friendly person, he makes the rental process seem so easy. You’ll be out of there with your rental truck or car in minutes. I highly recommend this place.

Ga
Review №73

We arrived here for a confirmed Hertz rental reservation only to be informed that the place had stopped renting Hertz vehicles a few weeks earlier. The manager had no sympathy whatsoever for our situation or our justifiable frustration. Instead of offering solutions, he made derogatory comments about my appearance and directed us to wait outside in the heat. Based on our experience, I would caution anyone who openly presents as a member of the LGBT community to find somewhere else to do business.

Ma
Review №74

My truck was ready and waiting for me as soon as I walked outside after paying. A man used a camera to record damage prior to me leaving ( very helpful to avoid any false claims of damage ). I was shown where to park the truck and put the keys after the rental and the truck was practically brand new. I highly recommend elite. Everyone was polite behind the counter and helpful as well.

Ka
Review №75

I absolutely love Elite Truck Rental. We use it for my job all the time and Ive never had a problem with them. Ive always been able to get a van or box truck, even last minute.

Sa
Review №76

I have been using Elite for the film industry productions that roll through Chicago for years now, and they have never been anything less than helpful, kind, and knowledgable of their product. Billing has been a breeze for the production companies we are constantly working with, and the equipment is satisfactory for the wide variety of departments utilizing them. Highly recommend.

Ri
Review №77

This place is great i found what i was looking for i definitely recommend this place

Ra
Review №78

Always have a truck available for rental. Truck are clean and well maintained. They are a nice and friendly company. I recommend this company for rentals

Vi
Review №79

This is by far one of the best truck rental facilities I have ever worked with. The team at Elite is so friendly and always works to accommodate our last minute requests. I would recommend them to anyone in need of a van/truck.

Zv
Review №80

Besides the incredible customer service, Elite has the best vans in the city. Need a van or truck at the last minute Elite is the place to go. 24 hour rentals as opposed to the few hours the other companies give you. Elite all the way! I

Ja
Review №81

Elite is the best. Great service, great vehicles. Total pros!

Ed
Review №82

Great place to rent a truck for any reason. Staff are extremely friendly and polite. I recommend Elite to everyone.

Ra
Review №83

Great shop! These guys are awesome outstanding service!

Ra
Review №84

Very fast service and extremely convenient. Well organized group at elite truck rental! Nice change of pace from a normal Hertz location.

Ry
Review №85

Elite truck rental has been my go to for rentals for the last ten years. Skip the headache of dealing with uhaul. These guys are always professional.

Ma
Review №86

Quick, Easy, and Completely Professional. They serve both Personal and Corporate with Penske or In House Truck Rental.

Ja
Review №87

Place made it simple to rent out my moving truck. Although there was a tire issue that had to be fixed prior to me being able to rent my truck. It was fixed quickly however.

pa
Review №88

Been going here for about 2 weeks..and havent found a problem yet..everybody is professional and easy to deal with..

Gi
Review №89

Our production companies have been using Elite Truck Rental for 6 years now. They are always quick to answer questions and provide solutions. Everyone at the company makes you feel like a priority, and they are a pleasure to work with.They always have what we need, or know where we can get it somewhere close by.

Ly
Review №90

After a whole morning of UHaul sending us all over Chicago and dropping the ball on our rental, Pedro at Elite Truck Rental saved the day! They had a truck available as soon as we walked in and even was kind enough to show us different sizes to make sure all of our stuff would fit! Would strongly recommend sticking away from UHaul and just going straight to Elite!

An
Review №91

I have been an Elite customer for 3 years now, and I have always had a great experience with the company. They always have the vehicles I need, they are flexible and accommodating, and the staff is a pleasure to work with. Definitely recommended!

Sa
Review №92

Rhe staff was friendly and service was quick! Penske was great on both ends, highly recommend!

Th
Review №93

I have been coming to this location for several months. I never have any issues. Staff is always very accommodating and so polite and professional. Cars are always clean and in great condition. Could not ask for more!!

Ry
Review №94

I have been going to Elite since 2003. As usual, theyre fast, friendly, and efficient. Great service and great price!

Ra
Review №95

We rented a car for a day. Check in and check out were very smooth, staff was very friendly, the car was grear to drive and the price was great, too! Definitely recommend!

Ca
Review №96

One of the most user friendly truck companies in the city. Nicer staff, and nicer trucks than much of their competition. Reasonable rates for Chicago.

Ro
Review №97

Great friendly service. Easy smooth rental experience. Breath of fresh air compared to other truck rental companies I have used. U-Haul sucks.

ma
Review №98

Best truck rental company ever...... Pat, Pedro, and Melissa. Are great..highly recommend this place.

Je
Review №99

Good service, quick pick up.

As
Review №100

Rent through Hertz at this location for work. Staff is super friendly and efficient. Very speedy check in and check out.

Information
62 Photos
100 Comments
4.8 Rating
  • Address:265 N Western Ave, Chicago, IL 60612, United States
  • Site:http://elitetruckrental.com/
  • Phone:+1 312-942-1001
Categories
  • Truck rental agency
  • Moving supply store
  • Van rental agency
Working hours
  • Monday:7AM–12PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:7–10AM
  • Saturday:Closed
  • Sunday:7AM–12PM
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