I started the process through e-mail, and essentially finished it through e-mail, only meeting the staff in person during the day of signing.You could say it took extra time, three days from start to finish (that included a closed day) but for me that is 100% okay as I was happy and confident of my purchase throughout the entire time.I have never been to a dealer that had such cheerful and enjoyable staff. Most dealers you can tell the staff are just there to work, not here, it was an extremely pleasant experience. We were there for maybe an hour and half because of a family ahead of us, which didnt bother me, our signing took fifteen-twenty minutes max. That included a well explained terms of the loan.The vehicle itself, I only had slight worry because I didnt test drive it, is a thing of beauty. Its a clean, well maintained vehicle, and it handles better than our other car. Its been mine and my wifes dream car for several years, and Chilson made it extremely easy to purchase it.Overall. Absolutely five stars from myself and my family. We loved the staff we met, especially our sales woman Heather who made the experience better than I ever thought a car sale could go, the vehicle we purchased, and the experience as a whole.When my wife wants to upgrade her car now, well absolutely be returning.

This is the way to do business. Very well prepared. First time in a very long time that the offer was completely in-line. Prepared from beginning to end. Easy in and out. Just loving the JCG. Jordan Payne was awesome.

I love my new Jeep! It is exactly what I had in mind when I decided I wanted a Jeep. I was having trouble finding a 2 door, most were 4 door. And any 2 door I found had way more miles on it than I was wanting to have. Priced way, in my opinion too high for the amount of miles on them. I was lucky to run across this one with so few miles on it and the price was right and it was in excellent shape. Tim was very helpful and took excellent care of me during the transaction. Very friendly and helpful. I am totally satisfied with everything!

Easy and fun experience- I recently purchased a Jeep Grand Cherokee through Chilson and the experience was great! I highly recommend Chilson!

The extended warranty I purchased through Chilsons covered 100% of our repair costs - which were significant. I highly recommend the Chilsons professional team! And Linda the the shuttle driver is the friendliest chauffer you will ever meet - 5 Star Rating!

Oil changed, wiper blade and tires rotated. Quick service and overall good except they charged for tire rotation which is free due to buying tires there. They did correct when pointed out.

Excellent staff. Heather put me in the exact truck I wanted!

Great service! Weve bought several vehicles from this dealership and will continue to do so. Staff is friendly and helpful. Ive never been disappointed.

Friendly staff & timely service.Keep up the good work!

Recently helped my 80+ year old mom purchase a used car. Had an excellent experience at Chilson, before, during, and after. Our salesperson, Heather Kaeding, is an absolute delight! If you’re in the market, go see her!

Car was over priced ended up buying since I didnt feel like driving out of state to get a better deal. They promised to fix the pull. Brought it in and it still pulls. Actually more now...Never got the service records. Shop never called to set up my app I had to bug them even though I was told they would call me. When I asked about getting it looked at again it would be booked out after warranty date so... not really happy with them. But I do like my car so theres that. But you dont actually get to negotiate very well with anyone it talk to the sale associate they talk to somine and then they talk to someone else and and he later you get 200 dollars lower prices back and forth like that for a day so expect to pay close to the price on the window and do expect they will actually fix any problems

Great service, I called and spoke with Tim about a vehicle I saw on their website, asked about adding a trailer hitch to it and he was very accommodating. That was at 4:00, by 5:15 I was test driving the vehicle and by 6:00 completing the paperwork. Tim arranged for the hitch to be installed the next day and less than 24 hours from my first call to completion I was driving away with my new to me vehicle a satisfied customer. I will definitely return to Chilson.

Chilson Automotive had the 2018 Subaru Outback that I was looking for. And even though they are located 200+ miles from my home, Chilson was able to answer all my questions and delivered the vehicle to me. I want to Thank Ethan & Mark for making it possible and showing me that there is still a Dealer out there that knows how to provide True Customer Service.

I went to Chilson and bought a dodge ram used and within a week my engine light came on I called them and they took excellent care of me. My service guy was named Austin and he did a great job! I got my truck back and Im happy as a bug in a rug!

My wife and I have leased our last two Ram trucks from Chilson Chrysler Dodge. We couldnt be happier with sales, service, and the overall operations of the dealership. Thank you Chilson motors for treating us so well.

Chilsons were friendly, not pushy, and fair on my trade in vehicle. My 2019 Jeep Grand Cherokee Limited was priced fairly, and Im very satisfied with my choice.

Heather was my sales person and she did a great job putting together details and making sure the process of leasing my truck flowed like a river. Very easy and hassle free.

Weve bought our last two vehicles from Chilson Chrysler Dodge and both experiences have been great. Tim is very knowledgeable and pleasant to work with. We will definitely go to Chilson for our next vehicle!

My experience with Chilson Chrysler Dodge was amazing! Heather Kaeding really knows her stuff and was super helpful. Thank you for the amazing buying experience!

Great service team. Squeezed me in on a busy day. Service with a smiile and solved a safety problem, too!

Lincoln mkx had randomly failing brakes. Fixed the issue, although i think ford should have covered it or done a recall on the (known)issue. Staff was very good.

Fast and Excellent service! Thank you all!

I bought a New RAM 2500 today, great people. Thank you.

The code causing the check engine light was not cleared just read. I had to go back in and ask again to have it done.My coupon for a free oil change was not applied.I was not informed the car was finished even though I told the Service advisor I was waiting (2.5 hours). Found it sitting in the parking lot myself.No progress updates during the 2 1/2 hours.Service advisor walked thru showroom where I was waiting 4-5 times during the wait.And they werent even busy - I wonder why?.......

I went in specifically to look at 1 car. The salesperson showed me exactly what I wanted, we went through everything inside and out. Test drove it, really liked the car. I asked him not to call me, I was waiting for my husband to return to town in 3 weeks. This is 1 of my favorite parts, he actually listened!He said if I had any additional questions to call him. 3 weeks later we came back and bought the car. My husband was back on the road when the car came in, Chilson arranged a ride. Salesperson took the time to go through everything again, to make sure I knew how the car functioned. He was hands down the best salesperson I have ever had the pleasure of working with. I could tell he likes his job, and knows a lot about vehicles. And lastly, I absolutely love the car. My experience with sales just put it over the top, they were fantastic to negotiate with. I have recommended them to everyone shopping for a vehicle. If you dont see what youre looking for, just have them get it for you! :)

Verrrry smooth transaction from the ordering process to taking delivery!My salesperson conducted follow ups with me to keep me informed on when Jeep accepted the order, build date, etc.... This was much appreciated.Overall, it was a great experience.

Chilson Chrysler Dodge was very easy to work with and the buying experience was seamless. I would highly recommend them when looking to purchase your next vehicle.

The Chilson Family continues to impress us with the level of genuine care and connection to the people they work with. We had purchased a used jeep earlier this year and shortly after it had some engine issues. We brought it in and EVERYTHING was covered under the warranty plan! Even the rental car (conveniently also a cute little jeep). They made sure we were covered when we signed up, and took great care of us when we needed a service. Would 10/10 recommend going to any of the Chilson familys locations.

Friendly staff, nice car, good deal. A positive experience overall.

Thank you Heather for all your help in finding me the right vehicle to buy. You ROCK. You went out of your way to go look at another vehicle at your other dealership and that was amazing. Thank you all at Chilson

Always do a great job!!!! Great customer service!!

Answered all my questions. Told them what I wanted and could afford. Made the deal with no pressure. Salesperson, sales manager, owner, and finance were all excellent!

Great experience buying our new Ram pickup.Heather was awesome to work with

The service is always timely and when vehicle needs additional next day work a loaner vehicle is easily provided. The Staff is knowledgeable and takes time to explain services needed.All Stars easily Earned

Heather Keading was amazing. Iv never bought a truck out of state before and she answered all my questions and took all the pictures I requested. She was more then helpful! Thanks again!

Great experience and a fair price. I recommend working with Ethan.

Heather and Dave were great to work with. We came from 2+ hrs away and they had everything setup and ready to go when we got there.

We have purchased many vehicles through the years and this was one of the best experiences. As we were looking at some Jeeps a young man named Ethan came out and asked if we needed help and we did. He spent most of that whole day with us showing us vehicles and spending much time answering all our questions which were many but he never seemed annoyed. Great experience and after all of it we found the vehicle that we just love, love, love. A 2020 Jeep Cherokee Limited. Everything was explained to us about all the features and they even threw in some extras for us. We definitely will be back when we purchase another vehicle in the future. We just cannot say enough about this dealership.

Always get fast courteous service at Chilsons.

From buying used vehicles and test driving new trucks, to service work on our Ram and Renegade over the years, Ive never had a bad experience here. They always have time to thoroughly discuss questions and concerns in depth. Scheduling service or maintenance is easy and I would recommend them. They have a pretty good team of folks in sales, service and parts.

Had a flat tire while passing through town. These gentlemen kindly took our car in without an appointment and patched the tire within 45 minutes. Facility is modern and clean, and everyone was kind. Very happy with my experience. Would recommend to people who live in the area.

We have bought many vehicles, both lease and purchase, and we keep going back because their customer service is second to none. Sales are not pushy and they want you to walk out happy. We keep coming back. My son has also bought a couple vehicles from them as well and I know hell keep going back too. I have no hesitation recommending Chilson to anyone.

Great Dealerships - weve purchased many vehicles from the Chilson Dealerships including Cars, Trucks, Vans & Commercial Vehicles. Theyre consistently exceptional with their service and commitment to an honest and satisfying transaction with layers of service after the sale. I highly recommend them - not just as a great place to buy a vehicle, but also a reliable support center during your time of ownership.

Chilsons went the extra mile for me and I left a happy customer. Great follow up from management. I will be back.

I love Chilson and drive over 35 miles just to have them care for our vehicles. When I first started working with Chilson, my husband was deployed for nearly a year. They came and picked my car up for oil changes and dropped it off for me during one of the most difficult times in my life. I have tried different locations and companys that were closer to home, but they do not come close to the service and care we get in Chippewa Falls.

We found a vehicle we were interested in on the website and sent a request for more information. We were contacted by email pretty quickly and made arrangements to see the car the next day. The staff was very helpful and made the whole process smooth. We liked the car and decided to buy after the test drive. Everything was wrapped up pretty quick. Very satisfied.

It’s a little crazy. My wife and I wanted to purchase a new AWD vehicle before I retired. We looked at Buick’s for five weekends and had from OK to terrible experiences at a pretty wide range of dealerships. We decided to regroup and look at replacing my nine year old Jeep Rubicon. On a Friday I called Paul at Chilson’s and asked him to meet me at the Chippewa Jeep dealership on Saturday. We spent an hour looking at and test driving Wranglers. We then met with Mark and had pretty much settled on ordering a new Willys. We were going to get back together the next week. Just for fun we ran over to their other Jeep dealership to look at a Willys they had on that lot that was short a few options we were looking for. We then saw and fell in love with a Snazzberry Red Sahara they had. It was more money, but we really wanted it. I stopped back and talked to Paul and he looked it up in their system. I made them an offer, they countered, and on the next Tuesday I picked up my new Sahara. After a month an a half of searching for a vehicle every weekend, I basically bought a new Jeep from Chilson’s in three hours. The experience couldn’t have been more pleasurable. From initial contact to pick up and drive off, I was treated like family. Mark even set up all my internet options like my XM remote start and Mopar Service App. All I had to do was Log in and set up my password. He even gave me his direct number in case there was any issues. If you haven’t purchased a vehicle from Chilson’s, you don’t know how easy and enjoyable buying a new car can be.

A no pressure deal and they take care of you after the sale. what more could you want

People are helpful but it would be cool if employees wore masks during a pandemic.

Nice dealership. Nice people. Free snacks in the guest lounge!

Was a pleasure working with Heather and the rest of the staff. My purchase experience was 5 star.

Best dodge dealership hands down! Tony the service manager let me walk in on a Saturday at 230 pm while they were busy and was able to fix my lower bumper on my hellcat in 30 minutes with his top tech. They gave me a free car wash and didn’t even charge me. I will only have my 3 vehicles serviced here going forward! Wish I could give them 10 stars!

Test drove a car at this dealership. Not impressed by the leave of cleanliness. The car had a use discussing Kleenex in the pocket of the car. When I complained about it they acted as if it was not a big deal. GROSS!!! I would not recommend this dealership go to the Eau Claire one they clean at least. GROSS, JUST GROSS

The best dealer in US

Always a pleasant experience at Chilson Dodge in Lake Hallie.

Great car buying experience! Chilson in Lake Hallie brought down the price of my truck so I was able to afford it. Heather (saleswoman) was very nice and always in a positive mood during and after I bought my truck. I even received a personal letter from her! Had some troubles with the exhaust on my vehicle the day I bought it but it will be getting taken care of no charge to me and that shows that Chilson is about the customer. I will recommend Chilson to anyone and everyone from now on because this is the BEST service I have ever had from an entire company whether it be sales, finance, or anyone in the building. THANK YOU Chilson for a great experience!

I usually don’t leave a review but the service was great. Deserved 5 stars

Truly friendly!

Heather K. assisted me with purchasing my 2016 Fiat 500x. She was very great to work with, attentive, and readily available with any questions or concerns I have had thus far making sure all my questions are answered. I am very satisfied with my purchase and would definitely recommend her to family, friends, and anyone looking to purchase a vehicle!

About a year ago I went here to get a replacement key and key fob programmed for my Dodge Stratus Coupe. After over an hour of time went by for them to say they cant do anything with the items I purchased online for them to program. If they couldnt make it happen... Why go and charge me $45 of the $65 they quoted me on over the phone and say they do them all the time for people who purchase these items online. I didnt get the individuals name who quoted me over the phone who claimed I wouldnt be charged if they couldnt program my items so they charged me the $45. Why did it take over an hour to find this out when its a simple 10 minute operation at best. Not happy with their explanations from the service department I questioned those in the parts department and they concluded that my locksets in my Dodge are Mitsubishi made products and Id have to repurchase a key & fob for a Mitsubishi instead. Still I was charged $45 for problems I had no control over. I found this out about the locksets with my own determination and the help of an eager parts department person. Youd think their service department would be more knowledgeable about a 2002 Dodge and be happy I figured out what the problem was and give back the $45 they took from me without any care or concern. Id think twice about going here again for anything. Real Sleazy Operation.

Great friendly staff. Family owned and they knew what we were looking for in out new to us Grand Cherokee. Shes got a HEMI!!!

This is the greatest dealership, no pressure at all, like you typically see.

I was very pleased with the service department at Chilson where I recently had an oil change. The staff was friendly and helpful and the service was done quickly and completely! They even sanitized the touch points inside the car before and after the service! Thank you so much!

Jordan was awesome! He took care of us from start to finish and was not like the stereotypical used car salesman. He was never pushy and made the process as easy as possible for a first time car buyer. Thank you Jordan! 🚗

I received very good care and attention, particularly after a holiday weekend! Although NOTHING should happen to a practically new car (2019), sometimes it does. Heres to shattered, shredded belts everywhere. Thanks much for the shuttle home!Peg Strand

Excellent service and most friendly sales people. Even the owners are very nice and down to earth people.

Blake went out of his way to take care of my vehicle. I dont live in La Crosse and was having trouble with my vehicle. He got me in the same way. His main goal was to make sure the vehicle was safe to drive home. He stressed this point throughout my visit. He was knowledgeable, polite, and customer-focused. A+ Blake!

Outstanding service. Ease of making an appointment. Pleasant employees. Have not been more satisfied.

I had a car deal fall through a couple Saturdays ago and needed a car THAT day. This car had been on my radar and had been emailing Heather about it, so I called her right away and asked if the car was still available. She came in on her day off to assist me and was absolutely wonderful. We hit a few snags in the way, financing wise, and everyone was so patient with me. Thank you to everyone there, I absolutely love my new Jeep!

Been to almost all the big dealers in the Chippewa Valley. Never owned a Jeep before. Chilson is refreshing and takes a no pressure approach. Loved it!! I purchase my new Jeep in June and love it. I will buy my next Jeep here. Give them a try. Love the service and very friendly

I would of given them a 5 star cause their service and their waiting room and atmosphere are great. People working caring and friendly. Took an hour and a half to do an oil change and tire rotation. Time brought it down.

They will sell your information. You will receive spam calls. You will be registered for spam mail. AND I SPECIFICALLY SAID NOT TO (violation of personal information)You will eventually start receiving Nigerian scam calls. because your number is on a list being circulated, and sold constantly. This will end up on the black market..........EDIT 1They are trying to say the DMV sold my information to scam artists. If you are going to lie about something, make damn sure its believable first!!!!!!!!Clearly..... You do not take this very seriously at all!AVOID DOING BUSINESS WITH THESE REJECTS

Had my trucks cooling system flushed and new Hoat antifreeze was installed, including the overflow tank. Very happy with the results. No air pockets, everything was clean. Would recommend.

Chillsons did a great job finding me my Ram truck and gave me a great price

Chilson Motors always does an EXCELLENT job when working on our 2011 White Gold Metallic JEEP Grand Cherokee.

Very friendly and accommodating place. If you are on need of a new or used vehicle be sure to stop in and ask for Tim Taggatz. He will help you find a vehicle to fit your needs.

Worked directly with Chadwell Looken and Matt they were very nice and were willing to work with me regarding my used vehicle purchase. I would highly recommended looking for your next vehicle here!

The manager of the repair area is fantastic. He is welcoming,he is informative, he works with you, and he keeps you updated. The waiting area is pleasant with good coffee and snacks. The maintenance department bends over backwards to fix any problem you have

Service was fast an efficient ...Covid safety for customers was perfect...my only concern was employees did not wear a mask ...a little concern with the idea of spreading the virus was in my thoughts.I’ve been with this car dealership for over six years and have been pleased.

We needed a warranty part fixed and they found another separate issue that they took care of as well. We literally picked them as they are the closest to our home. SO GLAD we chose them. Austin and Linda where absolutely amazing (as was everyone else). The tech who did the work, last name of Wood is also really good at his job as we couldnt even tell he was in our vehicle. Left everything as it was besides the bad part. Based on the service that we were provided we will be coming here for our vehicle needs and when in the market for a new vehicle this is where we will go.

During this time of pandemic with the covid virus on the loose they certainly are still ready to assist anyone who wants to buy a vehicle, or requires service to the vehicle they currently own. the one I have looked at today does have a few concerns however tim the sales consultant I am currently being assisted by is getting it looked at right now. If you ever need or want a vechile I definitely recommend chilson in chippewa

They took great care of my Jeep!

Our entire experience with our new Jeep and Chilson has been fabulous. We had to go get our first oil change there recently and the service department was friendly, efficient, and pleasant. Its a really nice facility too! Very happy with the Chilson experience from day one to now.

Great experience. The staff was great to deal with super accommodating.

I brought my new Ram truck into the Chilsons dealership where I purchased it for two reasons. I am not even up to my first oil change and the AC went out. I was told by Chilsons that the AC was only 3 degrees out of spec. According to the internet, the temp. is about 15 to 20 degrees out of spec.They did not have the parts needed to do the warrantee repairs on the AC. (Two Schrader valves). When they got them in I was given the choice to leave my truck there starting Monday next week until they can get it in to fix it, or make an appointment in September. It is over an hour round trip for me. I even asked if they could call if they got an opening as I am retired but was told that wont work for them.I also questioned the gas mileage. I am getting just over 8 mpg pulling an 18 camper trailer. I was told that there were no codes and everything was in spec. Really??? Semis only get a couple miles per gallon less pulling a loaded 53 foot trailer.This is my first Ram truck, and my last.This was my first purchase from Chilsons, and my last.I havent gotten to my first oil change and I have never regretted buying a vehicle or a dealership more. Very Sad. :{10/2021 UPDATE...Have had the truck for two years now. Has been in for service multiple times do to A/C not working. Last time 9/27/21 9,544 miles on my 2019 Ram 2500. A/C worked for a couple of days and failed again. I emailed the service center and asked for a response. Never received one. I am retired and disabled. It is over an hour round trip for me and they will not pick up. I have owned a lot of vehicles in my lifetime. WORST vehicle purchase EVER. Worst service EVER. Got better service buying used Xterra at different dealership.

Great dealership! No hassle, and very friendly sales staff. Matt Sweda was very patient in working w me on trying to trade my car in, and having to go back to my bank to readjust my financing. Definitely give these guys a visit when looking for a new or new to you vehicle,

Jordan at Chilson was very helpful throughout the entire car buying process. This was my first time purchasing a car from them, and he and the other staff made my experience very positive.

They do good work at a fair price and always have. Now they also make you feel safe.

Quick, efficient friendly service!!

Oil life indicator wasnt reset after the oil change.Noticed that some employees werent wearing their face mask (covid99) properly when away from their work station in the customer contact service area.

Will never buy another vehicle from this dealership. Purchased from this dealer and also purchased a extended Warranty and they will not cover the repairs.

Friendly helpful employees, comfortable waiting room with drinks and snacks important as I was there for several hours no appointment on a Monday morning but they were willing to help me Tony Donate great customer service helpful and kept me informed on progress

Very nice people that work there. They didnt pressure you into buying a car

Always friendly. They never do any unnecessary work. Explain thing very clearly. Excellent waiting room

Great people to work with. Very knowledgeable and very willing to work with you. I would absolutely purchase another vehicle from Chilsons.

Great people to work with. We dealt mainly with Nathan and he was so friendly and knowledgeable. I would definitely recommend purchasing a vehicle from this dealership.

Korey was very helpful and patient letting us test drive several vehicles until we found the one that fit us. Mark and all of the other staff were friendly and helpful making the buying experience stress free.

The staff at the service center go above and beyond every time I am in there.

I went up there after having a conversation with a salesman for 3 days prior to visit. 1st off could not get my name right to save his life and my name is misty. I was looking at the Ford fiesta 2011 blue dual manual automatic the car was pretty good there was a lot of things they had fixed on it before putting it out for sale and when I noticed during the test drives at these sway bar links in the front were shot and asked them to fix them or lower the price they turn around and said the car is now buy as is AFTER 3 days of prior conversation and price agreement knowing I was driving 2 hours to look at it . It was extremely disappointing that Nowhere on the buyers guide website or any paperwork, did it say car was bought as is. They had it priced for $4653 and would only go down to 4500 they also had a document service fee of a $140. They wasted my time and Im just not comfortable doing business with a sales person who doesnt even know who is talking to.

This dealership stands behind their product. Their service department is responsive, responsible and efficient. I would buy again, and have service done again with this group.