It was this young man there name Juan. I believe he was new he was in training mode. He did a FANTASTIC JOB!!!! You wouldnt believe that he was new, because his performance was absolutely PROFESSIONAL Juan deserves a RAISE for the BEST CUSTOMER SERVICE in Cicero Illinois ⭐⭐⭐⭐⭐!!!! Keep up the good work Juan🤜🏾🤛🏾!!!!

These boys are super chill. It is a busy location so I understand sales can be kinda lengthy. They could probably use a PT to assist during busy times, but honesty they do their jobs and are kind and personable people. Not everything is a 3 minute issue or has an instant solution.

Wish they ew more about the plans they have. Around a year ago I go in and ask if they have a plan for low-income families. I was told no, the cheapest plan they had was 70 a month which somehow came out to over $100 a month. so over the past year weve been spending money we dont have every single month for internet service .throughout those 10 months Ive been asking about a low income family plan finally once they cut off my service because the charges are too much every month like I had told them from the beginning I asked again what about a low income family plan and thats when they finally say we have one an have for a couple years. nowthey tell me that theyve had this plan Internet essentials for a while now and I could have gotten so now that I need the account for telling me that I need to do if not had an account with them for over a year so how is my child supposed to go on the internet for school?!

Horrible customer service. The person who works there was telling me completely different thing from what they were telling me on the phone at customer service, just because he was too lazy to do it!

Dilan was with us the whole time, makes us feel comfortable and we will go back, attitude and good disposition matters !

I had a good experience. 3 staff members, all of them attending to customer needs. One of them went through the line greeted everyone, asked them what theyre were there for. I made an appointment and was taken care of right away. They werent able to pull my bill though, might be because theyre a branded partner as opposed to an official store? If I were staying on as an Xfinity customer Id go back, but Im not.

Very friendly and pleasant. Helpful and not pushy. Great store!

Xfinity Team Members at this location have the Best Customer Service . I was totally satisfied with my visit. Great Job ! Thank you, Dilan, Manager, Gerry,Assistant Manager, Aljeandra .

Very nice and clean facility. The staff is courtesy, respectful, eager to help you.

Comcast is nothing but a rip-off I hate it

Little bit of a wait but nice and professional staff.

Quick Question. Will this xfinity store help me change/modify my plan? I want to lower my plan by physically speaking to an xfinity representative. Do I have to make an appointment at this xfinity store?

The visit was short and sweet. The gentleman Luis did an exceptional job and was very helpful.

Hopefully the problem will be taken care of.

Juan was very helpful and had a great attitude

Long waiting time.

Went in on a Sunday around 4:30. No one greeted us as we came in. We waited our turn to upgrade just so they could deny us service. Manager doesn’t have the balls give you a reason. He tells his employees for them to tell you. I recommend North Riverside location. Ask for Miranda, she’ll take care of you.

ZERO STARS. Customer service is non existent here. Do yourself a favor and skip this location. visit the 7040 Cermak Rd store. I arrived at 4:35pm on a Sunday and needed a phone upgrade. They refused to help, stated it was too late because the store was closing at 5pm and the upgrade process took too long. They told me I had to come back the next day. The manager was extremely rude and refused me service so he could get off on time. I rushed over to the Cermak location where I arrived at 4:55pm 5 minutes prior to closing and they successfully helped me with no issues or nasty attitudes. I mentioned to the associate there my experience and the associate stated it is not the first time they receive or hear complaints about the Cicero location.

First off the store is nicely set up I think it’s self explanatory or you can ask to be directed to an item. I like how they have the seating with the tv that lets you see the line up from On Demand.Elizabeth was the first to approach us with a warm welcome. I asked her if she knew Spanish and she said yes thankfully and she didn’t make a face. We are beyond grateful that she was bilingual. She explained everything in both languages since my husband understands both languages but it’s easier understood in Spanish as that is his first language. Her customer service made me feel like we were friends and not just a sell. My husband and I were comfortable in the way she addressed any concerns and questions we had.

Amazing customer service.

There is something about Chicago that needs to change customers are not allowed to use the restrooms no matter how much time they spend inside the store trying to get Equipment That needs to change And because of that my whole opinion of the store has been skewed

Totally prepared, gave good advice on future purchases

They know there stuff... Walked in and told them what I wanted, they gave me my choices and boom! All good

Reading the reviews i was skeptical but brian took very good care of us his customer service was legit!

Customer Service and resolving the issues excellent job!

I was at the store to pick up a package to set up my Internet once I arrived I was taken care of by Julio Vargas who was rude and arrogant! the store had all the equipment that I was scheduled to pick up, however he said He’s computer system wasn’t showing Proper inventory I asked him to make a call or do something so he can release the equipment and he told me; I’m not doing it! he did not do anything and he Told me to call Xfinity that he was not going to assist me and that was his Final decision. This is what I call the worst customer service at its prime!, young kids that do not appreciate their jobs They do not understand, well they do understand but they don’t wanna help!Giving the business that they represent a really negative impact. and to make things worse he acknowledged And mentioned that this is the only store Available in a 50 mile radius and he said: no I will not help you call Xfinity to solve your issue! This stores owner needs to follow up with this kid so he understands the consequences of not taking care of the customer or not even trying to take care of a customer.

I walked in today looking to exchange my modem... Gerardo is the gentleman who assisted me. I just want to give a shout out, he has great customer service!!!!!! I was in an out on less than 6 minutes. 👍👍👍👍👍👍

Wonderful customer service and professional and thank you for your fast service .

Great store with a great team. They were able to help me with everything that I needed!

The customer service quality needs to be stepped up and consistent. The first time I stepped into this facility was to return the modem to decrease my monthly payment and also renew the agreement as well to lower my payments. The rep who was a male Sunday March 15th in the afternoon helped finalize this. I asked immediately before I left will this reflect on my upcoming payment and his response was yes. Days later I waited for this to fully sync and my payments are still the same. I called to Xfinity and a rep mentions to me my payment will reflect correctly in a couple days. I wait again and still nothing. I come to the same location and am assisted by the AGM. The AGM informed me that basically the rep was wrong over the phone and basically thats how it is and no refund would be done. First listen then speak. I didnt ask for a refund. The young man who first help me was there during that time but did not want to put him on the spot. I have been in customer service for years and this is pretty sloppy to have three different answers and doll attitude as we leave. Needs improvement.Ill stick to the Riverside location.

Courteous and helpful a lot

Too slow need training at computer.

This place gave me so much confidence I really recommend this place for every xfinity user. The employe made me feel like he tried to get the best equipment for me for a cheaper price

Extremely poor customer service. Waited for over an hour for help just to be told by the employee that the department he need to contact to help me was closed so he couldn’t do anything when in fact it wasn’t closed he just didn’t want to help me bc there was an extremely long line of people waiting.

All good they keep distance take care well of custumers

HORIBLE HORRIBLE !!! NAOMI THE ASSOCIATE THERE AND HER COWORKERS WHO WERE HELPING HER ASSIST ME SIGNED ME UP FOR CABLE WHEN I TOLD HER I ONLY WANTED INTERNET, AND TOLD ME $80 WAS THE CHEAPEST FOR THE INTERNET I WANTED WHICH I WAS FINE WITH ME I WILL PAY WHATEVER FOR FAST INTERNET UNTIL I WENT HOME AND SAW THAT SHE ADDED CABLE AND LIED ABOUT THE SPEED OF INTERNET AS WELL. I COULD GO ON AND ON ABOUT WHAT ELSE SHE LIED ABOUT WITHOUT TELLING ME FIRST. I WILL BE CONTACTING THE BETTER BUSINESS BUREAU. BEWARE OF THIS PLACE. IT IS VISITED BY A LOT OF SPANISH SPEAKING CLIENTS AND I DO NOT DOUBT THAT IF THEY DID THIS TO ME THEY WOULD DO SOMETHING LIKE THAT TO UNSUSPECTING CUSTOMERS.NO VENGAN A ESTE LUGAR LOS TRABAJADORES SON LADRONES QUE MIENTEN PARA ASER VENTAS. VAYAN A OTRO LUGAR!!!!!

I went in to upgrade my phone and I wasnt acknowledged for at least 3 min,there were team members sitting on the arm of the furniture playing with their phones instead of taking care of the customer

All the representatives at this location are nice and very helpful. Youll be able to get anything done at this Xfinity store.

Luis was fast friendly and informative grear customer service

Customer service was great, fast, courteous

Very crowded

Very helpful associates and enough parking

TRAIN YOUR EMPLOYEES! Went in to return a modem, came home and somehow they deactivated my cable box! couldn’t get it working until the next day when calling xfinity several times and being redirected!

I went at 7:15 and didn’t wanna activate a phone line. They said was going to take long. To come back tomorrow when they close at 8.

Great service as always.

GOOD

Today my mom went to pick up an internet equipment and she asked the lady that works there named Alexandra what deals they had on internet and instead of explaining if there were deals or not with a bad attitude the lady answered her that it depends on what she was looking for, well thats why my mom asked her cause she didnt know but it seems like this lady doesnt like her job because her face and attitude doesnt show it.

The person who served me excellent. His name is Juan attentive and efficient

Very good service, the staff Very attentive, they always have a person who speaks Spanish and bilingual English who solves your doubts and questions 100% they accept payments in cash and card there is always parking available I highly recommend that store that is located in Cicero because those in Chicago They are disgusting.

The best service

Excellent service.

Bad service people without wanting to work

Very bad service !!! 👎

Very bad bad