Just a horrible company. Fails to update information, always late and you can never communicate with anyone. Sad to say USPS is more reliable. If USPS discontinued assisting this company they would probably disappear. JUST HORRIBLE.

Simple less than 2lb box still sitting in there center. Retaliation for complaining. I’m never using fed ex again. I’ll also be telling my over 100,000 ig followers to not use them.

Customer service was amazing. The lady at the front desk went beyond trying to locate my package and even brought it to my car since me and my daughter we’re waiting.

Me shipment has been at their location for 2 days I get it you are busy but finally it shows it is out for delivery at 6am and by 11am it says that the package is being sent back to the facility and the delivery date got pushed back another 3 days. Just garbage service called them to see why it was being sent back and the lady was just clueless on the phone

Idk why nike switched shipping providers, this company seems to lose a lot of shipping labels for nike. Please dont use these thieves if you have anything of value to ship

Basically fine but been there a few times and very short staffed, so long wait

Fun and gritty. Love the donut field.

Reading the rest of the reviews I see Im having the same experience as others. Tracking says attempted delivery. Ive been home all day and My phone # is on the address line. I called the customer care twice and still the package was not delivered though it was express delivery. The driver doesnt even call on the mobile number mentioned on the package. I get all packages from UPS at my door step, FEDEX service here is worst. I had to uber to pick the package myself. Unprofessional and unethical.

They deliver my packages to the wrong address on a completely different street everytime. I called multiple times about this, & they still do it. They enjoy miss delivering packages & people not getting their stuff, its a joke to them & management lets them get away with it.

Driver must have stole my package. They changed the delivery out 2 days. Then changed it back the next day saying it was delivered the day before but I was home when they said it was delivered. No driver stopped at my house. Shady Fresno drivers.

🗑🗑🗑🗑 been holding my package for over a week still 0 update worst service

Horrible service to deliver..I was told they came to my apartment 3 times n never even got aPosted on my door Im so mad 😡 cuz there service is terribleLet me know if yall had the same issue

Great staff even though we came 30 min before closing, the staff where very friendly and quick with the process. Clean FedEx location. Having bilingual employees really helps its customers that much more. Great job staff, keep it up!

I really get a lot of help here at this particular store. Everyone is very knowledgeable and willing to ship your packages as quickly as possible! Thank you FedEx!

Did the job. Package was delivered great. Cheaper than UPS.

When USPS proves there incompetent to deliver a package who do you hire? FedEx. what does FedEx do to be competent? Charge triple and pay USPS to fail at delivery again. So FedEx your paid to deliver a package not mail it.

So frustrated, I was out of the country when my package was attempting to get delivered. When I went to pick up from this location, apparently they let someone un authorized pick up my package. I don’t understand how this has happened without my ID. I had 2 packages from the same shipper, only 1 is missing. This makes no sense.

Great service, ready it the door to serve your need fast . I was surprised by the happy faces of course mask on 6 spacing andInforcing number of people allowed inside.

I’m so done with fedex! Every time I’m waiting for a package with notifications on. They say they tried to delivery but no one was here. So they left! This has happened twice! That whole purpose of online buying is to get delivery! I don’t want to keep going to fed ex every time especially with this pandemic! No notifications saying someone was here! This is ridiculous

If I could rate zero stars I would. Reading the rest of the reviews I see Im having the same experience as others (8/2020). Tracking says attempted delivery. Two days in a row. Hogwash. Ive been home all day with my front door in view. My phone # is on the address line. So exactly how does FEDEX define an attempt? Obviously not the same definition i would use. They charge extra money for expedited delivery then dont deliver on time with false excuses. Unprofessional and unethical.

This was so stupid. I called and no one answered so I sat on hold silently and then it asked how my “representative” was. How dumb.

I will NEVER ship any more packages with FedEx based on how terrible package delivery is in the Fresno Area. We have had every package shipped with FedEx get delayed for no reason. Without fail. Deliveries are attempted (at least according to the online tracking) but no person actually shows up at our house. Or drivers claim we have moved when obviously this is not true.

A lot better talking to people inside then dealing with the call center but sadly had to go back and call again because store couldnt pull up what I needed but staff in store was very friendly and gave advice on how to try and get call center to do their job

Great place to send your packages from. No line, reasonable prices.☺️

Lousy stafg

Excellent customer service.

Very professional and fast

Very convenient location with friendly staff and good COVID safety measures. A little slow sometimes, but overall my go-to place.

Quick.

Lines are sometimes long (Covid 19) but these agents are working hard and long hours to serve this community. If you can avoid going between 5-7 youre better off. These are busy hours because everyone is shipping last second.

Terrible service! Says delivery was attempted at 9:26pm when it’s completely dark and I have cameras, so I verified it was never attempted nor should it have been at that time of night!!! I paid for 2 day shipping on the 17th of sept 2020 and here we are on the 22nd still no delivery!!!! Absolutely ridiculous, after tracking it sat in the Clovis building all day never made it out and FedEx falsely says it attempted delivery!!

I have 11 years experience in logistics: Commercial Driver, Customer service, Freight Operations Supervisor/Manager at the largest center in California.There is no accountability at this company. I have talked with customers. As I am typing this, my order arrived, a month late, the box is destroyed. I wonder how the TV is inside? They could not tell me where this TV was ever. Everyday I was told,delivered by end of day unacceptableUpon opening it the screen is destroyed

They will not deliver the packages. I have to pick them up every time. Every single package has not been deliver at home because it says I am not home even though we stay home all day once it says the package will be delivered that day. When I go pick them up, they cant never find the package because they say it was not placed where it should have been. The drivers that deliver the packages are unreliable.

Staff was extremely rude. I paid for 2 day shipping and driver delivered to wrong address. Now I have to pay 40& for overnight shipping and FedEx didn’t help at all. Drivers get away with being negligent on deliveries.

Friendly service. The front desk person really tried to solve my problem, but it was caused by the sender, so it wasnt Fedex fault. Also, I am reviewing only this location, not the whole Fedex company

Clean lobby, speedy service, why go anywhere else 🤔👍

I found out today that FedEx doesnt accept cash to pay for shipping. The clerk recommend I try UPS. I think thats great advice.

Paid for a Friday delivery, Thursday fedex changes the date to Monday. Call them Friday morning and request to pick item up since they cannot make delivery date. Informed package is in a container and they will not do it for one item. Absolutely ridiculous and horrible customer service.

Great service

Start is extremely rude and unhelpful. Staff is also very unprofessional when speaking with customers.

The online status of my package says “attempted delivery”...But I’ve been here all day waiting for my shipment, and nobody has knock at the door!!!!!!

Always short handed with customers waiting while one employee attempts to do their best.

Because it was convenient to my home and not overly busy like most FedEx places GPS

Horrible says they attempted delivery. Ive been awake since 8am it is now 1230 in the afternoon and have not gotten one knock on my door. was notified Id have to go into the nearest facility or my delivery would be delayed till next business day. I paid for 2 day shipping and still have to pick my package up? I apologize but that is unprofessional and shows lack of effort when attempting to deliver a package. driver was never seen or hear. nor even knocked on the door. for me to receive an attempt to deliver message is very upsetting when I cant even get a knock on my door

Not so good I expected pickup a package and they toll me they didnt have time to look for it,come back on the15 th.even they say the package was there.thats non professional.

Drivers do not make enough effort to deliver a package.i live in an apartment complex and whenever I see the fedex truck, they will never try to come inside and deliver my package. I can tell they did not make the effort because usually a slip of paper would be left by the door saying they came and no one was home. However this did not happen recently (1/17/20) I received the excuse of the weather restricting the driver from delivering my package even though it was sunny all day with no drop of rain. Rather then having to wait until Monday to have my package delivered, I wanted to pick it up today on a Saturday morning which they are open. Instead I was unable to because it was restricted. If I had the option to have my package be delivered by ups or usps I would. FedEx is horrible.

Its shipping, not much to say, they havent lost anything of mine....

Just picked up two chameleons

Worse customer service ever!!!!!

Great customer service

Excellent customer service. They are always eager to help.

Terrible customer service doesnt take ownership of lost packaging.

YOU NEED YOUR TRACKING NUMBER.Im super glad this place exists. I get home after delivery hours and I love how they return the package here instead of the post office. No real lines but YOU ABSOLUTELY NEED YOUR TRACKING NUMBER. Its ridiculous how many people come in without it and then get mad when the workers say they need it.

This place is awesome! They have friendly hard worker staffs. It wont hurt to ask how was their day. If you need your stuff deliver, theyll get it delivered to meet your needs. Remember everyone, theres always a rush hour or two in every place.

I like the Asian lady she help me a lot to fix the box and she told me everything about the price for shipping but the skinny White girl I don’t not know her name but she was very mean to me I was asking her to tell me how much for this box and how much I have to pay for it and she don’t want to answer any my questions she was just ignoring me she was telling me or whenever you ready just let me know if I will be inside but she was too much girl you’re working for FedEx so you have to be smile because you were working for us we are not working for you have to help your customer so we will come back thank you

They were very courteous and helpful. We forgot a box and tape and they provided both for us, at full cost, of course. I was very satisfied.

They help me recover my package.

Great service, fast and efficient. The guy that helped me was cool and polite well mannered....

Was good, I was in and out

Claimed they couldnt deliver my package because of a gate . It wasnt even locked the man never even walked to door I was home all day. Never had a problem with UPS and thats who Ill be using from now on !! Then when u call to talk to a rep the man sound like he was high & drunk and mumbled everything smh

Pure shipping and receiving. There are a few boxes/envelopes available for purchase. The one person behind the counter was very friendly and helpful, but he should have had a co-worker with him to minimize customer wait time.

I come here to get my packages and they are friendly and fast. I like no small talk. Come and go, quick and easy :)

Drop off location for overnight packages

They are not very good in telling me where my package was. Very bad experience.

Staff is always friendly & helpful. They get a little busy sometimes & you might have to wait a few minuets but they usually get you in & out pretty fast.

They are amazing. Found my package today (Saturday) so I could pick it up instead of having to wait until monday!

Very nice place to ship large stuff.

Great staff members! Not enough of them however. Can have long lines.

Need to change their sign to allow one person dropping off in addition to the the 4 people allowed inside (or change it to 3 plus one drop-off).

Always the best place in town to ship.

Will say anything to get you off the phone. Will not help. Don’t follow through with promises. Have no clue where a package is and provide conflicting information on delivery estimates between customer service representatives and even between their app messages, text messages, and email messages. Go with Brown (UPS) if at all possible.

Great service everytime I go

Awesome!Ive been going there for years.I noticed bad customer service reviews.They get the job done. If you want a hug and coffee go to river park.

They tried a delivery and left a tag to pick up package after12 pm at the branch office. The driver gave the package to another route driver for a second attempt instead of returning it to the office like the tag said. I had to insist on tracking down the driver to retrieve my package on that day. Waisted half a day because they didnt follow their own directions.

Had question, staff had answer. Every happy with service.

A little bit of a wait and rather far from my home, however delivered my items undamaged to me.

Im surprised to see so many awful reviews. Ive never really had any problems with them. I cant say theyve ever home above and beyond for me, but the staff has always been friendly and helpful.

Great help. Highly recommend

Have to be not in a hurry. Waiting for a package off the truck

Worst customer service imaginable. This company has lied multiple times about delivering multiple packages when I would be home all hours of the day. I will never use fedex ever again and any company that uses fedex I will not use.

Their drivers don’t know how to knock they go to door and apparently the door tells them someone is not home instead of doing their job and knocking to b sure someone is there or not

Very helpful people.

I wish I could give 0 stars. Elliot is awful to us every time he tries to delivery something to the jewelry store inside Fashion Fair mall. He never works with us and doesnt care about our customers. He constantly says he doesnt have time for us and refuses to work with us. I think it might be a personal problem he has with the store which is extremely unprofessional.

Friendly and fast! Great prices.

Clean seems short staffed

Fast and friendly

Friendly staff

This place is nice and simple

Staff dont know the adress after call to.costumer service so many times finally staff find me and angrily said you give wrong address,, i use this address from long time i will never ever used fedex again

Professional service with a smile and a guarantee wow!

2 out of 3 system down expect long wait time

Took awhile to find my package, but staff was friendly

Had a wonderful experience!

Usually in and out 5 minutes tops.

Fast and easy shipping... Love it!!

Place seemed abandoned. Took staff over 5 minutes to enter lobby

Bad customer service. The staff is slow and rude.

Very professional

Everything was okay. The typical weight with one person at the shipping desk.

Always Have an Excellent Experience at FedEx.