This was the first time I used this body shop they were professional friendly and the work they did it was amazing And I got my car back earlier than I expected good job guys and keep up the good work

Caliber Collision at Cockeysville is great place to get your car repaired. Professional staff with friendly environment and great communication throughout the process was the key I returned for my latest repair and they delivered with same level of proficiency and great customer service.

This was my third time taking my car to be repaired at this location. Caliber did a phenomenal job repairing my vehicle; you can’t even tell it was in an accident! I was also able to get my car back earlier than expected which was great, however, I am leaving them two stars because when I went to get back into my car for the first time the center console was torn apart, my belongings were thrown all around, and my emergency cash I keep buried in there was stolen! When talking to the regional manager, Nate, about the incident he was apologetic and assured me none of the staff did that to my vehicle. He said that when the cars are around back at the shop people come by and ransack the vehicles for valuable belongings. I would like to know if this has happened before (which it seems like it has from talking with Nate) why my car was left unlocked when no one was attending to it? Nate also said they do not have cameras back there to verify what exactly happened to my vehicle. To compensate for my financial loss Nate said he would buy me a Visa gift card. We agreed on a time for me to come by the shop to pick up said gift card. I arrived at the shop at our agreed upon time, waited for over 15 minutes, and was finally greeted by Nate telling me he did not buy me the gift card like he said he would. I am really hoping Nate and the Hunt Valley Caliber Collision can make this right because I am seriously doubting I would ever trust this shop again with my car if it were to get in another accident.

My service was done by Gary...I’m unsure of the last name but he’s a very responsible, prompt young man. He assured me that he would keep me up to date on everything and he did just that. I never had to call into the store besides when I set up to drop my car off. Gary went above and beyond for me and my husband and I are forever grateful. Thank you for all you do, because of you I will be personally recommending caliber collision to everyone I know and meet.

Just don’t go to them, they don’t communicate anything to you. You are constantly calling them. They don’t fix the problem. Would not recommend AT ALL!

Great job on repairs and it looks brand new. Minor fender work done and staff was friendly and easy to work with!

Extremely profession, kept me informed during the entire process.Would recommend highly.

Wonderful People working at Caliber Collision they did an Excellent job fixing our car

Hunt Valley’s General Manager Kevin was a pleasure to work with. He was extremely knowledgeable, fair, and gave great customer service. He went above and beyond for my car. 100% would recommend.

This is the place to go if you need your vehicle repaired. Ashley was a true professional and guided me through every step of the process, calling with updates every step of the way. The customer service she exhibited was outstanding and made me feel I was in good hands and that my car would be taken care of. They didnt disappoint! Thanks Ashley! I highly recommend this business!!

Kevin did a great job keeping me informed of the progress of my vehicle repairs

They are very friendly. Love working with them and how they took care of everything for me. I didnt have to worry about anything. Thank you guys.

Great job! Made the repairs super simple and very easy on my end. Thank you guys.

I visited this location on Tuesday 09/22/2020 due to a not at fault accident I was in a few days prior. I had already heard wonderful reviews about the company so when it came to my insurance company asking which body shop I wanted my vehicle serviced at I already had one in mind. I was greeted as soon as I walked in and given my paper work to complete. The front desk employee was such a sweetheart and Ashley who took note as to where exactly on my car needed fixing she was awesome too! Throughout the whole two day process I constantly received text messages for updates as the process of fixing my car came along. I hope I will not have to be back because of another accident, but if so I’ll for sure head to Caliber Collision and recommend others to go here also!

Staff was very personable. I drove up. Staff came right up to my car. I needed a clamp to secure my bumper he looked at it said what was needed. Repaired lt. I was very happy. I definitely highly recommend them. Thanks to them again

Loved the work and the team. Kevin and Joel took very good care of my car. Thank you guys so much.

Very good service. Kevin and Lauraare extremely helpful. Work done is great and timely. Thank you team!

Per my insurance company they were a perferred collusion company. Since the time I contact them to schedule my inspection thru completion of the work, they misrepresented everything ( timing & cost). Would never use them again.

Great body work Dave was awesome

This car repair shop was on time for the estimate.They are always nice and take care of the paperwork.

Great work. Completed ezrly.

I have had repairs done there on 3 cars. They are very friendly and helpful. Kevin always kept me up to date on all repairs. The paint work an a Mustang Fiberglass hood was gorgeous. Detailing has always been top of the line. Will not hesitate to go back again for any repairs

Fantastic company

Great Place with Friendly People. They did an awesome job on my car and was ahead of schedule

This shop was top notch the office was soo professional and help me thru a tough timeJoel Gary kevin courtney jordon bryan ron way to goI will keep coming back

I had the best experience here! Neva was so friendly and kept me up to date with my car’s progress throughout the whole time. The car was ready several days before it was promised. At pickup it was noticed that a stripe of trim wasn’t reapplied so the General Manager Scott applied it while I was there. I was so pleased I didn’t have to come back. Scott was so nice and we got to chatting. I pointed out some damage to my car unrelated to the reason I went in and said maybe I should get a quote for that since I was so pleased with their other work. He started to fix it right there for me but realized he needed some other tools/parts so he got someone from the garage to come out and Scott and and this guy fixed it for me on the spot for free! They are just the nicest, and they really know cars. Couldn’t be more pleased. I’ll be recommending them in the future to anyone.

I couldnt have asked for a better experience. The customer service was excellent and the quality of work was top notch. Ashley Singer and Kevin Dossa are on their game.

Friendly fast service

Great Job

Car looks like brand new❤️❤️

Staff was very knowledgable and polite. Would absolutley use them again, if needed, in the future.

Worked with Ashley - she was very helpful and found many solutions for my car. She wasnt concerned about making the most money off of me which was very nice.

They kept me informed of how the repairs were progressing. The damages to my vehicle are unnoticeable. A satisfied customer thanks.

Outstanding customer service every time Ive spoken to them. Their work is high-quality, I will definitely be a repeat customer!

Front desk is always welcoming and organized. I have taken my car there 3 different times for repairs and I am always beyond amazed by the work they do. I was always kept informed on the progress of my vehicle. I will always be their customer

Jackie made our situation so much easier to deal with and made us feal really comfortable. Kept us informed through the entire process and got answers to all our questions. Made us feel like family......

Service went from great to non-existent. I had them replace my front fender and related components a couple of years ago, and the service was near-perfect and took less than two weeks.Fast-forward to Summer 2018 when the exact same neighbor hit my car in the exact same spot requiring the exact same repair (+ some other minor repairs).They kept my car for almost 11 weeks, only updating me on the status of it 2x during that time period. When I finally did get the car back (I had to call them and ask if it was ready), the car overheated and spewed scalding-hot coolant all over the place.I limped the car back in and asked them how this could have happened. They didnt answer, but its obvious nobody thoroughly checked the car or test-drove it to make sure the repairs were complete.They held onto the car another 2 weeks so they could replace a bad thermostat, which they claimed caused the car to overheat.Once I finally got my car back home, I noticed that the new front bumper does not include a spot to mount the license plate, which is required in my state (MD). I also noticed that there was ZERO coolant in my reservoir. I am lucky the car didnt overheat again immediately because it had no coolant.I think this place is under new management which explains how they went from great to horrible in a short time.I suggest you avoid this place at all costs!

Very pleased! Definitely recommend! Professional, punctual, accommodating, and knowledgeable. They did a wonderful job repairing my front bumper. The paint job is fabulous and the detailing done made me extra excited to get her back on the road! Thank you!

Everyone in the office was very helpful and professional! Will definitely be back.

I’m happy with the work caliber put into my car, it went damaged came out looking like nothing ever happened to it.

The work was exceptional i am a customer for lifei big thank you to the staff

Kevin is very understanding and went the extra mile to make sure my car was done correctly, he even had it brought to my work since i wasnt able to get off since i work late, very great customer service and kevin is a very generous and customer focused manager i would recommend their shop to anyone.

Jackie at the front desk is awesome. She took care if me. Great customer service goes a long way

Consummate professionals and extremely helpful. The receptionist was very friendly and I was greeted by Tom shorty after arriving. The repairs they did to my car were fantastic and were completed in a timely fashion. I would HIGHLY recommend to anyone who needed any kind of collision repair!

Never received the estimate.

Nice people nice clean office.

This place is awesome! Customer service is top notch!

Ashley and Kevin went beyond the call of duty to help a senior with a problem! I will continue to sing their praises and recommend them to others!!!!!

Great place to repair your vehicle. Friendly and knowledgeable people

Great to deal with . great work an very friendly people

Service was prompt, kept me aware of timing and findings, communicated regularly with my insurance company and completed repairs ahead of original schedule. Only complaint was the multiple excessive requests for survey evaluations. First one asked about completion details prior to my receceiving my car. After I answered the survey received no less than five more requests after opting out and calling center asking them to stop.Did not diminish the fact that the service was exceptional

The staff was extremely professional, competent and efficient. I really appreciated the text updates about the progress of my repair. I would highly recommend Caliber Collision!

My experience here was all positive. The front desk people were polite and organized. My car was repaired on time, looked great, and they required minimal communication from me.

Took great care of my car, Kevin provided great service.

Best service in town. Excellent repairs.

Fast estimate for a USAA claim. Kendall at the front desk is polite as well.

This shop was awsome to deal with

Taken my 2011 Subaru Outback to have a rear bumper cover replaced and painted also had some scratches on the right front bumper cover. This work had taken the shop 4 days to complete. When I inspected the vehicle at the shop the paint did not match and the rear bumper seam on each side has bumps in the paint. They agreed to repaint to match the color and fix marks on each side of bumper cover. I dropped the car off on Monday afternoon and on Friday at noon I called to see if they had it finished. I was told that the cover was still in the paint shop and would be ready that evening. ACT called my wife and told her it was ready and they were closing at 5pm. My wife told the service dept to leave the key under the seat and lock the vehicle beings we could not get there before they closed. When we arrived that evening to inspect and pick up the vehicle the paint did not match and marks on cover were not fixed. I looked to see if the 2 black marker dots were still where I marked them and they were still there. I dont even think they did anything to it.

We had made an appointment, due to an accident, to have the bumper replaced. We dropped our vehicle off the night before the appointment, to insure our truck was there on time and placed the keys in the key dropbox. When I called at 2 p.m., that afternoon, to check on the status of the vehicle, I was put on hold twice and had to explain to 3 different people where the truck and keys were. I I was then advised that they could not find our keys and was told that they would have to find them and give me a call back.what is the point of having a key drop box if thats not going to be the first place you look, for keys, in the morning. Total incompetence. Will now look for a vehicle repair shop that employs people with common sense.

Had 2 cars repaired after accident they have done a great job on both.

My car was promised within 2 weeks and the rapir took over a month and a half later. Would not recommend this repair shop.

Highly recommended. These folks really care and go above and beyond, especially Jordan.

Very friendly staff, reliable company

Ive worked with Caliber on three different occasions an every time Im beyond satisfied . Theyve met all my expectations an even above and beyond . The customer service level is MAGNIFICENTLY SUPIEROR!!!!!! Thanks to all the staff in the office for doing such a great job I would definitely without a doubt reccomend this place to anyone.

I scheduled an appointment on their site for an estimate. Drove 40 minutes and reached there 20 minutes before they close just to hear that all of their estimate guys are gone and I should come back again later. Told them it was just some scratches that I wanted paint job for which shouldnt take more than 2-3 minutes. These guys did not seem to be in a mood to spare 5 minutes to take a look at it, maybe because it was closing time. Never going back there again.

They do good work.

Great customer service and work

About a year ago, I brought my car,bmw z3, in after having side of my car smashed. After a lengthy time, problems were still not fixed. My door is still not properly on, leading to whistling gust of wind. I was told to wait because the door was new and would adjust, but never did. My lock was put on wrong, but then fixed the second time going back. And rear bumper was loose and now slowly doing worse. Only plus side was they called regularly and updated me. I will never be returning or recommending this auto shop. I plan to fix my car at Kellys auto down the street from them now.

Repairs was really great.

They went above and beyond to help me.

Clean

Your workers are barred, you have no parking, and I had no idea where to go so I had to call for to find out where the main entrance.

Andrew was great

Staff was awsome

Motivated professionals

Great service

Great work

Circus