Came in for a 65,000 mile maintenance service on my 2013 Audi Q5 3.0 V6. A low mileage (60,000miles odometer reading) used car that I want to maintain just like the first owner did. I really was impressed by the service they did on my car.It was quick and fast, upfront cost right away, no surprises. And very reasonable too! Luxury service at budget friendly cost. I highly recommend this dealership. Online appointment is all it takes. Im definitely going back to get a new set of tires from them. Theyve already given me an estimate and they are very competitively priced just right. Audi cars taken cared of by Audi experts. Thats just appropriately right!

This was my first time buying a car here and I must say - I will be back. They were super friendly. No long wait, they got straight to the point.Keep up the good work!

The service staff was very courteous, efficient and helpful! The work was done for the agreed price and time. My only issue was that while the waiting area had coffee and beverages, plenty of space there was also background noise with a television that almost no one watches. For those of us who want to get quality work or reading done rather than mindlessly waste time it would be great if they provided a quiet waiting area.

Great experience working with Dave Kuchta and the team at Audi Hunt Valley. They had the 2022 Q3 we wanted at a fair price. Glad we met with Jessica to review the tech features and get us off to a great start with the car. Would definitely recommend the team at Audi Hunt Valley.

Audi sent me a high AutoNation Certified Offer for your A4 after giving them my VIN, mileage and pictures. Then, when I came in, they kept me there for a long time and lowballed me, saying brakes needed work or other made up reasons. Very dishonest.

This past Friday I had an issue with my vehicle. I was able to speak to someone over the phone, or female, in the service department. Unfortunately she did not take my problem seriously and and put me in a very uncomfortable position.Around 530 I arrived at the dealership and was greeted by another employee name Matt in the service department. I communicated with Matt my dissatisfaction and he could see that I was upset. He listen to me, listen to my problem, and immediately started to figure out how to solve my problem. He was courteous kind and showed empathy. I was able to leave my vehicle with him and he was able to find me a loaner vehicle so that I could continue on with my day and errands during the weekend.I came there very upset and I left after dealing with Matt very satisfied. Matt went above and beyond and for that I am ever grateful. He sent me a text to let me know the status of the repairs to my vehicle and when it would be completed. When I arrived at the dealership to pick up my vehicle Matt was not there; I was a bit saddened because I wanted to thank him in person and tell him that I appreciate all his efforts.The female person that I spoke to on the phone did not exemplify the customer care and customer service of AutoNation of Hunt Valley. I’m not sure why she felt the need to make me feel unimportant but Matt is the superstar return my experience From a poor one to a great one.I wish there were thousand Matt’s because he again took the reins, solved my problem and did it with a smile.Regards,Patrick

Morris was super helpful and fun to work with! He made the buying process extremely easy, made sure I had everything I needed, and that I knew exactly what I was getting. My experience here was much better than other dealerships. I found the perfect car and couldn’t be happier! Thank you Morris!!!

When shopping for a new SUV for my wife a few months back, we stopped by Audi Hunt Valley. A cocky salesmen with fiberglass hair named Blaine “helped” us by refusing to answer basic questions or offering a test drive, which was why we came in. I felt like I was being talked down to the entire interaction, and my wife was ignored, even though the car was for her. We bought elsewhere and love our new car.

I was amazed at how hustle free buying a car was at this location. I was also amazed at how friendly staff was, Moris connected with my teenage son and spoke to him in a language he understood, paperwork didnt take the whole day! Best car experience I ever had. Definitely will recommend this place to anyone.

Such a great car buying experience at Audi Hunt Valley. Exactly what i would have expected from an Audi dealership. As a first time European car buyer, Patrick was awesome to work with. He took the time to go through each and every feature of the car - he practically had the entire owners manual memorized - and despite the late night from all the people buying cars that particular evening, it was still an enjoyable experience.

I recently purchased a 2020 Audi A4 from Hunt Valley Audi and couldn’t be more pleased with the top notch service all around. Nick, our sales representative, was personable, not pushy and truly cares about the customer. William, our financial specialist was very helpful with purchasing options and processed our paperwork in a timely manner. And last, but not least, Eric, the super-mechanic, took care of a recall issue very quickly and efficiently. If you’re looking to purchase an Audi, you must visit Hunt Valley.S. Thompson

I love my service advisor, she makes me feel comfortable leaving my car. Dropped off for my first real service recently, and patiently waiting to pick it up.

After visiting a few local dealerships, I had a great experience finding a vehicle at Audi Hunt Valley. My salesperson, Casey, was extremely knowledge, friendly, and respectful throughout the process. I never felt pressured, and ended up with a vehicle with which I am extremely pleased. I would not hesitate to recommend Casey or Audi Hunt Valley to friends or family.

My experience with Audi Hunt Valley was phenomenal from start to finish. Morris is the best car salesman I’ve ever dealt with. He made the car buying experience what it should be — an experience. He, and the rest of the Audi Hunt Valley team, made it about me, the customer. They were thorough, accommodating, and incredibly down-to-earth. 5 stars all around!

Have been looking for a car for my son. He really liked one found here. I submitted the application, placed a hold on the car until Friday at 5:17 pm. We were emailing Thursday and just waiting on my son to come home from work and bring his paystubs home so I can send in. Then received an email that they sold the car I had reserved. What in the world is the point of having the option to reserve a vehicle if it means absolutely nothing. I’m so disappointed about this and wouldn’t recommend Audi Hunt Valley to anyone.

Best experience since I purchased my vehicle. The customer service was impeccable. The gentleman at the front desk was kind, thoughtful and proactive. While changing my tire, the service team discovered another tire showing signs of malfunctioning and needed changing. After the service, the gentleman ordered the tire. I was advised someone will contact me when the tire arrives.I felt like a valued customer. I hope to experience the same service in the future.

Chris was fabulous...saw my reaction to my error in not reserving a loaner vehicle and got me services and out in great time while I waited.Thank you Chris!!!

I bought a used car from Casey Clark and everything was quick, easy, and professional. I was treated respectfully and wasnt hassled or given the run around. Thank you.

Love my Q5 and had a great experience with the buying process at Audi Hunt Valley, but service at this dealership is an expensive rip-off. First they tried to tell me I would need to buy 4 new tires when one tire had a nail in it. The tires have just 26K miles on them. Then they sent me a revised invoice after routine service for $4.80, which was for 1.2 gallons of gas for the loaner car. Their own records clearly state that I drove the loaner just 5 miles, so doing the math, apparently a brand new 2022 Q5 gets just over 4 mpg city. Its not about the $4.80 - its about not being the kind of dealer that nickel and dimes the customer at a grossly inflated rate. Such a turn off.

My experience with the sales person (David Kuchta) was great! He assisted me from end-to-end on the transaction front my initial interest, in buying a car, test driving vehicles, and the final sale process and was awesome. At no time did I feel any of the typical sales pressure. Highly recommend David as a sales person.

Audi Hunt Valley showed me how patient this car dealership can be. They cleared up my indecision on which SUV that I should buy. They spent a great deal of time explaining the features of my new vehicle. Everyone from the sales dept to the financial dept were professional and courteous.

I love Audi, they have the absolute best customer service. When I walk in they know who I am and they are always pleasant. The service on my vehicle is always at A1 status, its never any issue after because they ensure everything is done correctly the very first time. Its always a pleasure to see them whenever I need something done. Thank you Audi for continuing to go above and beyond for your customers.

We could not be happier. All team members are friendly, competent, and knowledgeable. The pricing was very fair, both for our trade in as well for our new Audi Q5. We’ve bought over a dozen cars over the years and this has been our best experience.

Very pleased with the scheduled maintenance performed on my Audi S5.Mathew was very professional and assisted with additional services I requested. Quick drop off. Great loaner. My vehicle was available within a couple days...would have been same day but dropped off at end of the day and I requested additional services.Highly recommend Audi Hunt Valley.

Seth and the team at Audi Hunt Valley are top notch. Full transparency from the moment we began discussions. Its apparent from the moment you step in the dealership that they genuinely value you as a customer. I would not hesitate to purchase another vehicle from them. If you are in the market for an Audi, make sure you go an see Seth. You will not be disappointed!

Excellent customer service!! I have had my car serviced here multiple times and the experience has been great each time. Staff is extremely friendly. Service and repairs completed in a timely manner. Can’t beat the loaner car when needed. I will be back.

Exceptional Dealership with incredible customer service. Seth Perks made start to finish of the purchase of our new vehicle run smoothly. I highly recommend this dealership.

While I didn’t have a five star experience, I wouldn’t say it was a one star experience. I went in to look at two different models and ended up buying a Q3 while I was there. I didn’t feel pressured and I feel like I got a good deal. However when I went to leave, I discovered there was only 35 miles of gas in the tank. So a technician went to fill it up and then came back. I could also tell where they had tried to detail the car there were several spots on the door on the sides that looked like something had been sprayed but not wiped. (I didn’t discover this until the next day). I asked for someone to help me review all of the technology in the car and the person that went and got the gas did show me how to connect my phone. Apparently the lady that goes over all of that stuff is off on Wednesdays. She did call me the next day but going over things over the phone it’s just not as helpful. Before I left I was very overwhelmed and everyone was too busy to take the time to show me how to use the features on the car. The back wiper went off My entire 30 minute ride home And I couldn’t figure out how to get it turned off. I was riding down the beltway trying to figure it out with washer fluid coming out the front and then the back. When I got home I had to pull out the manual and sit in the car for a little bit just trying to familiarize myself with different things. For all the money I spent, I just wished I would’ve left there a little more prepared.I’m hoping things will be better when I need to come in for scheduled service.

Great experience with this dealership. Morris Gibson was professional, knowledgeable and extremely helpful. Im happy with my purchase and the service I received.

Nick Hill was fantastic to deal with! He has the patience of a saint and is super friendly. He made the car buying process easy and pain free :)

I’ve driven an Audi for 17+ years. I’ve been a customer of Audi Hunt Valley for over a decade. My car needed substantial work and I decided to forgo the work in favor of replacing my car. Unfortunately, the “deal” Audi had to offer was not much of a deal. After many years of being a loyal customer I expected more. I decided to go in another direction and try a different car brand altogether. I wanted to stick with Audi, but I just didn’t feel like they wanted me to stick with them.

This is not my usual dealership but I needed a new car battery and they were near my location. I called the shop to get an appointment and the rep actually made sure they had the battery before I got there. The battery was installed and I was on my way. Great customer service overall.

CASEY IS THE BEST SALESMAN HANDS DOWN! He made sure I had the best birthday EVER and even made sure I had a bow!!

Many thanks to David at Hunt Valley Dealership, we purchased a new q5 prime plus within one day. David is truly gentle, has a good sense of humor, and is easily and happily communicated with. On top of these, we are mostly impressed by his high morality and professional integrity. We will definitely recommend David to friends.

Chelsea, was very personable and attentive to all my needs. Her follow up was impeccable. No concern went unaddressed. The downside to my experience is she raised the bar. Thus, if I am forced to interact with anyone else there, they will be judged based on those standards that were set by Chelsea. And unfortunately, that person has some humongous shoes to fill. Just to add context to my review, I have worked in real estate sales for over 20 years. Thus, I am a vet at providing and assessing stupendous service.

My experience at Audi Hunt Valley was flawless. The employees are very professional. The service required was done and any questions I had were answered.

Great customer service and attention to detail. Baine gave me exactly what I asked for and ensured that he was transparent throughout the entire experience.

Always a great experience at this dealership. My service advisor, Chris is great-always on top of everything to do with my cars.Been servicing my Audi’s here for over a decade and have always had a great experiences- both sales and service.

I had a wonderful experience at Audi of Hunt Valley. Casey was my salesman and he was excellent. He was able to get the car we wanted and he took so much time explaining all of the features. I highly recommend this dealership and Casey.

Great experience overall. Did not expect to leave with the car after finding it, but Nick Hill did a wonderful job getting everything ready for me. Amazing dealership from top to bottom and will definitely want to go back for my next car

I was working with a salesperson who was friendly, courteous and professional. After several phone calls and emails we got the deal done. Needless to say I was excited. Much to my dismay, as I was driving to the dealership to sign the paperwork, I was informed that the car was sold from out under me.I would not recommend doing business with a dealership that practices this way. Not to mention they destroyed the faith of my co-signer. Now I probably will never get her to give that kind of information out again. Greed and disloyalty are bad traits.Thank you but no thank you. I dont need disloyalty and lies from dealerships.

Exceptional service with great attention to detail! Very honest service, highly recommended.

They were courteous and professional explaining the details of the service. All of the work was done well and completed on time!

Thank you Audi Hunt Valley for the exceptional service and pleasant experience you provided to me on my visit. Matthew was amazing, very knowledgeable about my vehicle and he made me feel so comfortable during a stressful situation. I highly recommend using Audi Hunt Valley for any repair or maintenance you need on your vehicle and ask for Matthew, hes the best!

Service advisor was super friendly as always, but not sure the levels of Service is the same. I came in for equivalent 35k Service and battery replacement on first generation S5. I agreed to the ridiculously overpriced service (by comparison to other Audi dealers), did not ask for a long time customer discount (since 1998) and picked up a dirty car (inside and out) with a right side bulb out, even though the Service included an inspection of all bulbs. Not sure if there was a change in management, but definitely makes me think my next Audi may come from Owings Mills ...

Very professional clean dealership. Very good communication. This from now on is my Audi needs dealership.

My experience was wonderful from beginning to end. Each person I encountered was friendly, helpful, and there was absolutely no pressure. Prior to arriving I was intimidated by the whole process but was quickly put at ease.

The staff was very nice and knowledgeable! They worked hard to make us happy and comfortable with our new purchase! Thanks David, Jesse, William and Jessica!

I believe his name was Chris. He gave great service. Let me know what he recommended but not pushy when I declined. Greeted me at the door. I definitely recommend this Audi Service Department.

I purchased an new Audi Q7 Prestige model. The seem to be offer market average pricing and little higher but they had the color option I wanted. I did most of dealing over email as I am not local. There seemed a little sternness and not so much love when purchasing. Post purchase they seemed to be done with me. I reached out about after two days a low windshield wiper fluid light coming on and was told that is done at port and for me to just add it. Poor excuse for someone forgetting to fill it up at prep especially when you are buying a pretty pricy luxury car.

While Im usually weary of taking my car into the dealership for its check ups, Audi Hunt Valley took very good care of me. Chelsea, who helped me during me visit, was incredibly courteous and knowledgeable about what needed to be done on my car, how I could go about getting a loaner for the day last-minute, and how long the services would take.If more representatives at dealerships were as friendly and seemed to care as much about the customer as Chelsea does I would probably make reasons to have to bring it in just to enjoy the friendly service.

Its been two weeks and they still have not transferred my tags, or contacted me to let me know what is happening. I also paid with a certified check that was written for slightly over the amount of the car, and they still have not refunded the overpayment. Zero communication.

Having worked with hundreds of service departments through a previous job, Audi Hunt Valley stands alone as the best.

I worked with Mr. Seth Perks who was extremely attentive and understood what I was looking for and ensured car was on hold and that all ran smoothly. I truly appreciate his service.

I had an excellent experience at this location. Nicholas Hill was attentive and answered every question I had regarding my new Audi E-Tron Sportback (my first EV). Even after the transaction, hes been there every step of the way with any question and request Ive had. Excellent experience, excellent service, great location all around...I had such a great time I brought my wife in a few days later for a new A4 😅I HIGHLY recommend working with Nick. He has you covered

Very good attention, fast and reliable service.

Bought Q5 recently from this dealership. Process was smooth, easy, and very friendly. Seth and manager, Tony Palumbo, were professional and very competent. From test drive to trade in to delivery, the entire staff was excellent. And notably, Audi has a dedicated technology expert available for explanation and training on the many facets of the cars infotainment system - A huge plus to have that personal touch in understanding the new systems.....

No games and no gimmicks. I felt very comfortable during the car buying process. Morris and William were amazing

Audi provides world class treatment. Something wrong and they make you feel like you’re their number one priority. Wouldn’t take my car anywhere else!

Matthew was helpful, informative, and efficient. Explained in detail the scope of work for a 40k service. Expedited approval for replacement of a defective key fob under warranty. Loaner vehicle process was easy. I would recommend Audi Hunt Valley.

Thanks to Seth,my fiance and I were able to pull of the lot in our new car! Highly recommend

Great experience working with the sales team. We love our new vehicle that we hadn’t even planned on purchasing. Morris was very helpful, patient and knowledgeable.

Service department was professional and all around great people. Car was taken care of (not taken for a joy ride like Audi owings mills). Hunt valley Audi is awesome. Shout out to Erick for going the extra mile for me!

Fantastic, no pressure, and very friendly crew. Kevin Mullaney (sales), Seth the other sales professional I dealt with, Jesse the sales manager, and Scott the finance manager were all fantastic. They stood out from the other dealerships I went to, no high pressure sales tactics or any games. They also have a great used car selection with a very thorough inspection service and provide you all the details. I was able to purchase a vehicle I always wanted and did not feel as though they “sold me” something I didn’t want. Overall fantastic experience.

Service manager was great at listening to my concerns and having them addressed. Quick turn around.

I was charged (2) diagnostic fees due to my brake lights not turning off when I turned my car off and a suspected short in the rear driver side brake light. One issue was fixed but the potential brake light short was not addressed and is still occurring. I also was charged a storage fee for what I assume was the day the car sat while they waited for parts to arrive?? I was disappointed to say the least at that charge and have never experienced that before.

Outstanding routine service work and customer service!

If I could give these guys 6 stars I would. The team who handled the purchase of my Q7 were efficient and professional. The car buying experience can be time consuming and frustrating, this transaction was far from that. The offer was fair on both my trade and the vehicle I purchased. Looking forward to my next purchase from Audi of Hunt Valley.

They was absolutely great...helped me out alot..Scott branscome was the best...looking forward to buying another vehicle from them in the future...hands down one of the best dealers out there...thanks alot..love the car

Great experience! Very thorough and time sensitive. No issues or concerns with service. Love my Audi!

Audi Hunt Valley customer service is horrible, after I bought a car it was in the evening hours so I didnt see that car has a small windshield crack in the dark part of the glass by the sensor area, I tried to call that night the dealership but they where closed, so I reached to the sales Manager Jesse and he said sorry they dont warranty tires or windshield after you leave the dealership... So they pretty much dont care after they take your money, They offered to make it right but after I spoke to 3 different people at the dealership they never got back to me to tried to fix anything, so be careful with this dealership they are the worst experience I ever had, will not recommend them at all.

Im almost certain this 1 negative review will get lost in the shuffle of all the probably in-city 5 star reviewing customers but as an out of state customer, 1000+ miles away, Im sure most would agree that communication between myself and the dealership is critical. Communication was clearly great before purchasing the vehicle but since then?! Not so much. Even rude at times.So, without going into a rant about why my experience has been so poor because of the staffs inability to communicate affectively and timely, Ill be short in that I purchased and received my vehicle around the beginning of March. It took a month to get my 2nd key (that they originally werent going to provide after I was promised the vehicle had 2 of) and as of today, I still dont have my plates nor does my bank have the title from them.If youre out of state, might be better off buying elsewhere.

Professional, knowledgeable, and easy to deal with. Great experience.

I have found that Audi Hunt Valley has been amazing when I take my Q5 in for service. The team is very pleasant and professional. I have received speedy and great service.

Prompt appt with a knowledgeable and friendly advisor. Finished late afternoon in perfect order. Thanks

Great service team! I never have any issues with honest or integrity. They hire new service advisors and they just pick up where the last one left off. Matt was my go-to guy prior to his promotion. Since then, Chelsea has picked up where he left off and always exceeds expectations. #AudiForLife

Very poor service - Audi car dealership. My son experienced the worst customer service I have seen in a very long time at the Audi car dealership on York Road today. My son traveled from PA to a meeting with a salesman at the Audi dealership today for a noon meeting. I attended the meeting to view an advertised car with him. Upon our arrival the car was brought around so we could view the car and take it for a test drive. Upon our return from our test drive we were informed that the vehicle had been sold to an individual who called in and left a deposit on the phone while we were on our test drive. There was no consideration given to my son and what I consider to be exceptionally terrible customer service selling a car while we were test driving it.Please refrain from supporting a dealership with ethics like this.

Well organized, knowledgable and clean experience during the sale process!!

Went to have my car serviced and the staff was great! Very efficient, and they handled everything professionally. Mathew was able to give me an suv that I requested as my loaner, and the staff stayed in contact throughout the service to update me. They did not try to push services that were not needed.

Although we came in with a few particular models we wanted to check out, we walked out with a a model that wasnt even on our list. The brand specialist, Morris Gibson, was very knowledgeable. We came home with a car we absolutely love and didnt even know we wanted. Morris, Baine (Sales Associate) and Will (Finance Manager) were all a great pleasure to work with. Our experience was effortless.

What can I say about my service guys Chris hes awesome always going beyond and above

Terrible. The salesman was incredibly condensnding. Will absolutely never go there again. Other salespeople may be better but our experience was significantly below expectation. I cant express how poorly we were treated.

Service and personnel are Outstanding! This is the best I can summarize my experience.

The service at Audi Hunt Valley is amazing from start to finish! It’s especially great working with Chris and his team. He goes above and beyond for his clients!

Excellent car buying experience. They went an extra mile ( actually hundreds of miles) to get the color that I needed. Baine is an very courteous communicator and made the deal quickly and seamlessly.

Baine and the whole team were great! Each step of the process was thorough and thoughtful!

Mathew is a great person, provides precise and valuable information.

Sales person was great as was everyone else.I was/am 100 percent satisfied

Our salesman was very helpful, organized and prepared. The sales process was way too long. I was waiting to complete a cash transaction, no trade-in. The dealership wasn’t that busy yet it took hours to complete the sale.

Outstanding staff! The professionals at HV Audi are great to work with. If you have and Aid, their services is fantastic.

Great dealership, great experience. I had been in contact with Baine Childress concerning the possibility of purchasing a 2021 Audi Q5. We had touched base off and on for a little over a week. I wasnt 100% sold on the idea of purchasing a vehicle from Audi Hunt Valley for a couple of reasons. One was the distance from my home to the dealership and the other was that their deal seemed too good to be true. I even said that to Baine. I kept telling myself both of these things plus I convinced myself that I didnt like the available colors for the 2021 model year. Really, doing everything I could to find an excuse not to visit the dealership, take a test drive, and sit down and talk facts and figures. Once I made up my mind, the facts spoke for themselves and the figures were exactly what Baine said they would be during our many e-mail chats. There was a difference of $400 dollars for my car below what CarMax had appraised it for and Audi Hunt Valley didnt even quibble. They gave me the the CarMax appraisal amount for my car. I had gone to the dealership with financing in hand but after they checked my credit rating, they were able to arrange better financing terms for me. I cant say enough about the professionalism and the personable and courteous manner in the way I was treated. If youre looking to purchase an Audi, you owe it to yourself to visit this dealership. Thank you Baine, and thank you Will for assisting me through this purchase and making it stress free.

Just completed my first service appointment and the experience was exceptional. Super easy & professional!

THe customer experience was great. THe sales person was honest and straight forward in negotiating the purchase. I would recommend this dealership to others interested in a new car purchase within this segment.

The service team at Audi Hunt Valley are always polite, professional and available to assist whenever needed. EspeciallyEric! Great company, Great Team!

Great experience. Quick communication. Very professional. Smooth process all the way through. Baine and the rest of the team were great. Highly recommend.

Both sales and service staff go out of their way to make things smooth and easy.

Always a pleasure dealing with these guys. The Audi has been great, but the service after the sale is just as important to me, and they never let me down.

Excellent dealership! John Casey Clark, the salesman, was very knowledgeable, took time to understand our needs and get us the vehicle we wanted. Jessica Okazaki is an expert in the electronics and gave an in-depth tutorial about many of the car’s functions. Kevin Quinn and William Taliaferro were personable and help us complete the purchase. We highly recommend Audi Auto Nation and love our new Q5!

Excellent experience- couldn’t be happier with the vehicle or the Dealership and Baine was a pleasure to deal with.

Well my first experience at Audi Hunt Valley was very disappointing. After my 60k mile service, driving home and my oil light came on and the attached message popped up on my screen. My car needed oil. Luckily my husband who has over 30 years of being a certified mechanic was with me and took care of the problem. I was in total panic mode until he calmed me down. Not a good experience for me.