Stopped in to purchase an iPhone 12 Pro today and was provided outstanding service. The representative, Joseph, had a wonderful personality and was full of knowledge. He made sure all the details of my new service were implemented and streamlined. He, also, upgraded my plan to maximize our family usage and lower our monthly cost. Thank you, Joseph and AT&T!

Rude. Waited over an hour while fellow was serving 1 customer who went out to his car 7 times n came back n went out evidently checking on his baby in the vehicle. When I asked when he was going to wait on me he said rudely, I’m not going to wait on you..you have to leave. I said I’m going to call customer service and he rudely said, YOU WANT THE PHONE NUMBER! I said yes, got the phone number and left. Customer service in a foreign country did not care. I went in there to buy a phone. But was thrown out. I’m 71 years old and this fellow was maybe 25-30 and has no respect for elders. While I waited 3 more customers entered and left almost immediately.

The employee was great but only 1 person to handle many things was problematic

Knowledgable and courteous. Joseph- thanks.

Steve Jenkins, wireless specialist, was incredibly helpful and knowledgeable. My mother and I are not tech savvy and had putting off getting new phones (we both still had I-phone 6). Steve made the experience seamless of switching us over to I-phone 11 and 12. Job very well done! Kudos!

DaShawn was very efficient and helpful. He helped my mother set up her new phone. He also answered other questions about her phone. I will definitely be coming back to this store!

I had an excellent experience with Steven. I was sent to this store from another store, and I was glad because Steven was very attentive and helpful. I will definitely go back to this location.

There was one person working there on 2/21 and Steven was great, he was calm and patient, greeted every customer with the wait time and was able to multi-task in between customers so they can get serviced. He was also very professional. Great service

Richard was great! Super nice and knowledgeable.

I researched this store before I bought my new iPhone 12 Pro as I’ve purchased there before. Steve received high recommendations and I decided to go with him. He was the best!!! I bought the phone-he was very patient and I would recommend him highly!

Steve was great. He explained the difference between the iPhone 12’s, and transferred everything from our old phones to our new ones, with a friendly and efficient attitude. I usually dread getting a new phone, but Steve made the experience pleasant. That was a first for me!

Steven was wonderful. Was able to Switch phone service from version over to at&t with no problems. He able to transfer everything off of my old phone on to the new one.. he even showed me some awesome things I didn’t know about the new iPhone 11.. what a great guy. Very helpful and patient

Steve was extremely patient, knowledgeable and answered all of my many questions. He assisted me in my new phone purchase and explained the unlimited plan. Steve is an asset to AT&T !

Steven helped me get my phone setup and was definitely the huge positive experience that made me feel good about sticking with ATT. Another guy a while back and the people on the phone were a negative experience but Steven helped me out quickly and he seems like a decent guy.“Five Star Steven”

Stephen was efficient, friendly and awesome. Whole trip took 10 mins and I felt very safe in terms of COVID. The place was clean, there are shields up and sanitizers available.

Knowledgeable and a good educator. Explained options well and was patient.

Excellent customer service. Darien and Steve were amazing and we can’t thank them enough. We upgraded our phones and they answered all of questions in detail and helped us with cases and screen protectors. Also took the time to thoroughly clean the screen protectors before installing. Great experience. Thanks ATT!

Best experience ever at a phone store (and I have been with several carriers through the years). Robert was very knowledgeable and efficient. Thank you.

Entered store 45 minutes before close with damaged iPhone 7+. Robert and associates tried getting it to work to no avail- phone was run over by car.Had me in a new iPhone Xr all data transferred & out the door by 8:10pm‼️Robert is the man & it was a pleasure to meet both him and his 2 associates who he was showing the proper way to take care of customers even as the store was about to close.‼️‼️

I had an issue that no one has been able to sort through for 5 months! Steven was incredible!!! He wasn’t daunted by the seeming complexities but calmly and effectively went through each step necessary to remedy the problem, update my new phone and send me off in total confidence.

I went in on Tuesday, June 2 to update my husbands phone. Bobby was there and able to take care of me in a professional, knowledgeable manner. He answered all my questions, went through everything I needed to know about choosing either a 64GB or a 128 GB phone.There was another customer present and we each managed to have our issue individually addressed all while maintaining social distance. This store in particular has made changes to include plexiglass shields at the help desks - smart! This store is my go to store.

Darien was most pleasant knowledgeable and helpful. You should have more like him

Dreadful! Outright scam artists! Do not go with At&T

They were very effective in taking care of our problem that we encountered with the Super Walmart...We bought two phones brand new and tried to activate the second cell phone.It wouldnt activate. Had two give the second phone back since it wont activate...and went to the At&t store to straighten out the problem...and order a second phone for the wife.

The staff is amazing. Some of the most helpful and friendly people I have ever dealt with. Would recommend to anyone.

Steve was very knowledgeable and professional !!!

The place is fine AT &T charges too much for service every month is something new and they dont keep there word far as service extensions.

Bobby is always pleasant and very personable with his customers! Very knowledgeable on services and products as well! Willing to go the extra mile to help out and if he doesn’t have an immediate answer he will get one for you !!!

The staff was friendly and very accommodating. Helped fix my problem in a very professional and timely manner. I will definitely be going back to this AT&T for customer service and buying a new phone.

I stopped by this store to get my AirPods repaired and buy a iPad! The employee was Extremely rude and dismissive! I could tell Did NOT want to help me as soon as I walked through the door! I wasn’t greeted or acknowledged UNTIL I was out of sight of the employee. Then he finally stood up pretty much to make sure I wasn’t see stealing! If I could rate at the store at a 000 I would!

Steve Jenkins was very helpful from start to finish with my purchase of a new IPhone.

I never write reviews but I wanted to mention Bobby and Chris at the 10000 York Rd location, who were extremely helpful with switching me over to At&t from my previous provider. Chris was able to set my sister and I up each with the new Iphone 11 pro. He provided us a great plan and tried to save us money anywhere we could. He was super attentive and maintained a positive attitude after 300 questions we asked.Upon setting up the phone, I was having trouble getting my previous number switched over to At&t. Bobby was extremely helpful in getting it all set up for me, without stress on my end. He called the service center and my previous carrier to figure out why my number wasnt transferring over. He was able to get my number switched over and was overall awesome to speak with on the phone.Both of these gentlemen provided me excellent customer service while maintaining a great attitude. It made the process switching to At&t super easy and stress free. I have never received such great customer service when purchasing a phone before so I had to write a review and give both these guys credit!

A great place. I stepped in and Bobby received me with a wide smile. He went above and beyond and helped me with setting my Voicemail and AT&T email in a PHENOMENAL WAY! That was STUNNING! An incredible performance.

Richard was polite and helpful . Thank you

Steve was excellent and extremely helpful but he needs help. The wait is not good.

I went in to upgrade my phone yesterday and Steven was very helpful. Not only was he very knowledgeable but he kept conversation going as he was switching everything to my new phone. I will be coming back just because of him. 🙂

Bobby was a very helpful salesman. He told me the truth and only wanted the best for me. He was very kind to every customer in there and had an energy to him that could take him very far in life. If you’re reading this I think you should come to truth mind and body so he can use a sensory deprivation float tank and learn more about yourself. You could do more than this at&t job.

I hoped to exchange a phone charger after using twice doesn’t work. The charger has AT&T on the top of it and looks brand new. It was recently purchased.After waiting for 25 minutes, a gentleman appeared from the backroom, apologetic for the wait. After sharing I didn’t have my receipt..he said they did not carry this charger. I suggested looking my name up in the computer to find my receipt. He said that wasn’t possible. He took the charger over to the wall spent another 5 minutes testing the charger. Walked over to me and told me he was sorry, there’s nothing he can do He didn’t know where the charger was from. There’s an AT&T symbol right on the outside of it it was purchased from the AT&T store.Why was he testing it?...after I told him I didn’t have my receipt?The entire experience was strange.

The gentleman that helped me was very polite, had good energy and went above and beyond. His name was Bobby, highly recommend asking for him

Rick is the BEST! He knows his stuff for sure! Very quick and kind. He sat down with me and went through every option on how to get a new phone! Will definitely be returning.

I had a great experience at this store yesterday. Everyone was extremely helpful. Thank you!

Excellent customer service. I really walked out feeling like AT&T cares about me.

Excellent service, no wait time, knowledgeable Employees. They fixed my current phone and I ordered a new one.

Went into this store to buy 2 new phones and 2 Apple watches all was good while we were in the store. We left with the new phones but the watches had to be ordered, I order 2 series 5 44m one came in incorrect thats where it all started what a f... up mess this turned out to be we went back to the store and spent 5 hours there one Saturday and still not resolved. I have been on the phone with At&T almost every day since trying to resolve this mess. and its still not resolved a month and a half later. PLEASE DO NOT GIVE THIS STORE YOUR BUSUNESS THEY HAVE TERRIBLE CUSTOMER SERVICES AND THE MANAGE RICE IS WORTHLESS!!!!!

Went in to upgrade my phone. Service was excellent and helpful. Phone ended up having a problem. Went back in the following day and they took care of it hassle free. Rick the sales manager was very accommodating.

Steven was knowledgeable and very courteous

I dealt with Bobby and he was very friendly and knowledgeable. He knew what he was talking about and was willing to share information to help me with my phone and service.

Rick is very knowledgeable. He answered all of my questions so I was able to choose a new phone. He was interested in what I needed and did not steer me toward any particular phone.

Would give them 10 stars but they only allow us five ...Bobby was very professional and extremely helpful. He went above and beyond, trying exhaustively to resurrect a phone that wouldnt start up. Much appreciated his persistence!

Absolutely a great experience dealing with Richard. Extremely knowledgeable of the products.

Steven at the Cockeysville store was excellent

Brian was extremely helpful and enthusiastic with helping me setup my brand new phone! The customer service doesnt get any better then that. My experience was excellent and makes me want to prolong my service with at&t.

I walked in and l felt comfortable and in 15 minutes l had the plan l was happy with on my phone and out the door l left, a satisfied customer. ...good job guy !!

Very professional and quick service! Highly recommend this location!

Robert was very helpful with upgrade from iPhone 6 to SE.

Everything went fine today the computers were running very slow so we had to wait a little bit to get rung up but that was not Richard’s fault he was having trouble with the system and I’m very impatient but everything was great

Great customer service! Thanks for all the help. I will definitely use this location again!

The employees are very friendly and are very helpful!

Stephen was Super friendly and helpful during my visit.

Excellent and superb service

Today was the second iPhone purchase at the Cockeysville AT&T store in the last several months for my wife and me. The same person helped us with our purchase again today as before, and we will very likely go back to it again when the time comes.The two staff members working at the counter today were both very personable and extremely dedicated and thorough in explaining the features and operation of the new phone and the AT&T plan, and very skilled at activating the new phone, setting it up, and verifying that all of the various accounts and files accessed by the new phone had migrated from the old equipment to the new.The whole process was very quick and painless at the Cockeysville AT&T store and it will be our go-to for any future iPhone purchases or problem solving.

I hate shopping for phones. It’s stressful and time consuming. I went in and worked with Chris and he’s fantastic!! He gave me a few tips and changed a few thing around to save me money! I’d highly recommend going to see him for all your phone/data/entertainment help. Kudos, Chris!

When you are at this location definitely ask for Alex. He is very helpful and always knows the best deals for the price! I just wish there were more salesmen like him in other locations, I can’t tell you how many times I’ve over paid!!! I don’t write reviews often but my experience was sooo much better then what I anticipated I just had to let you know.

Rick was amazingly attentive, knowledgeable and thorough with my purchase of an iPhone XR! Thank you so much!

Steve is incredibly efficient and personable

All employees were very helpful and I ended up leaving the store with exactly what I wanted. This is definitely the place to go

They r very respectful and a wide selection of phones

Elijah was awesome & got me taken care of despite some confusion due to online order not coming up in the store, he made sure it got handled and I was taken care of

Fast, seamless transition to a new phone. Got a great deal too.

Best Customer Service ever! For myself as well as other customers who came in while I was there. The Manager was especially helpful!

Richard was knowledgeable and competent

What a great store and customer service. I happened to be in town and Alex helped me well beyond what he was required to do as an employee. I will always recommend this location to friends and family!

Had a great experience getting 2 new phones.

Great store! Kyle helped me switch my family over from Sprint and the new service is great. Seemless transition.

Alexander is a very helpful and knowledge AT&T rep! He help me with all my questions and treated me like a regular person. I will be doing all my business with Alexander and the Cockeysville location!

Very helpful and knowledgeable very personable highly recommended

Great store !! Great staff !!! Extremely satisfied 👍

Richard was very helpful!

Alexander Downey provided one of the greatest customer service experiences Ive had to date.Such wonderful charm mixed with an equally impressive knowlege base for the products he sells.In todays over populated and super fast paced society, we as individuals can sometimes feel lost in the shuffle.Its a warm and wonderful feeling being appreciated as a consumer.Thank you Alex.

Professional, responsive and quick.

Worst help ever. When I first got a phone from these guys, one of the sales guy asked me if I wanted phone insurance. I told him No. Than what do I see on my next bill statement? $7.99 extra charge for phone insurance. I went back to the store to ask him to take it off ( while they were too busy playing with their phone as I was the only one in the store) they told me they cant do that and I have to call att service.So I called and very nice operator lady helped me and got everything situated. She also told me those guys in att store could of done that with no problems. I will never go back to that store again and I dont recommend anyone either.

Ebony was efficient and fun to talk too

I was scammed and lied to about billing prices. They closed the store down and act like they couldn’t help me

This is by far one of the worst ATT stores I have dealt with through the 15 years I have been with ATT. Incompetent and impolite personnel who are more willing to bully you than help you to hide their lake of knowledge and expertise.This used to be a good store till ATT hired new inexperienced (probably low salary) people who just try to avoid customers and their phone issues.Last night, I went to this store to pay off iPhone x I have bought online and possibly unlock it so I could take it overseas. The ATT lady who was tending to the customers didn’t want to hear anything except her command immediately told me I should go online to resolve that problem. When I tried to explain that I have been told differently at least twice, she didn’t want to hear that anything contrary to her command and she kicked me and my wife out of the store.I had to drive to another ATT store (in Towson Mall) and contrary to her advice ; pay off the rest of money I owed and get instruction on why I should come back to store after 48 hours and unlock my phone.

Good customer service just always crowed

Greeted as soon as I walked in the door. The staff knew how to help me and made sure I had everything I needed from a phone case to extra chargers.

Great service! Lacking in in-store available inventory.

This store is NOT a corporate location. They have deceiving signs that say ATT but in reality the company is called the wireless experienceThe real corporate owned store is only about two miles south on York Road where it meets ridgely (1803 York Rd #101, Lutherville, MD 21093)

This store is fantastic and so helpful! I will get all my phones here

Easy and fast service!

Excellent customer service this afternoon!

Excellent customer service!

Friendly staff with good technical know how

Rick Sullivan is a fantastic manager

Everyone was nice and helpful

Google says this store is open until 9, it is not. It is only open until 8pm

I had a phone problem that they helped me solve.

Very helpful folks

Staff is friendly, but always a long wait.

Very nice people