Orlando and his son are true professionals and very courteous. They told me all the process they was going to do and kept me informed of each procedure. Great men…..
We were very pleased with Absolute Flooring I give them an A +, Jen was very helpful and great to work with. Our installers Orlando and Zach we just cant say enough about them, their work is superb!
Absolute Flooring America is a local, Colorado Springs, family owned business, specializing in hardwood flooring, carpet instillation, and laminates. Absolute includes an engineering-design team, an experienced and knowledgeable sales force, and an equally experienced group of instillation specialists, to address the needs of any flooring project. Absolute has a wide assortment of materials and design options that cater to any budget. Absolute deliverers a high quality of service while offering the client the maximum flexibility in scheduling to minimize any disruptions during instillation. Pricing is competitive and all cash outlays for material, labor, and delivery, are presented in the initial work estimates before contract acceptance or work is started. All of the above was demonstrated with the redesign of my own business property. I highly recommend Absolute for both its quality of service, its fair and competitive pricing, their professional care to my business needs, and the professional demeanor of the staffing at Absolute
We had Absolute Flooring install tile in our two guest bathrooms as well as replace carpet on our stairs and upper level. They were professional, responsive and made it possible to still work at home while they were doing the projects! We are so thrilled with the results and it feels like we have a new home. I highly recommend working with them on any and all flooring needs!
Jennifer at absolute flooring helped us with all the flooring in our new home. From the first phone call to the final install, everything went flawlessly. She was extremely knowledgeable on what flooring she recommended for what we were looking for as far as look and durability. We spent 10 months building our new home so we were a bit anxious, to say the least, to be completed. Flooring was one of the last things and Jennifer made sure that we were scheduled and finished in more then a timely manner. They were even alittle ahead of schedule which we appreciated a great deal. Id definitely recommend them to anyone.
I would like to thank the girls as they always go above and beyond to make sure there clients have all the info needed to understand what they are buying. I would truly recommend them to everyone. Great customer service. Thank you ladys for all that you do.. 5 stars all the way😁
Not worth the frustration and price- I should have saved my money by ordering my own flooring and contractor. Initially Jennifer was very friendly but it was obvious she is just a salesperson who doesnt really know about the flooring products she sells. They dont have their own installer, they contracted a worker just like I should have. Jennifer told me she would be there to check in during the installation but never showed up. It took a week for her to find out if the floor tiles needed to be sealed. Im very disappointed with the floor and how Jennifer treats her customers when they have a question. She and the installer outright lied to me when I asked if a flawed tile could be switched out. I am still waiting- weeks later- to hear back from Jennifer and the owner regarding how to fix the tiles. I paid for a floor that could have been beautiful but I am so disappointed in how the floor looks and how Jennifer ignores her customers. I have much more flooring to be redone in our home and I will find a flooring company who cares about workmanship and their customers.
I highly recommend Absolute Flooring America. The measurement process for the quote was very thorough, we got to take home a few samples, and our installers were great, trustworhty guys who were perfectionists like we are. The installation took longer than expected, but we are very thankful that they took the extra time to make sure everything was perfect. We love our new floors!
Staff here is excellent. Kristina and Jen are the best. Excellent tile work.
From start to finish my experience with Absolute Flooring America was flawless. Jennifer was great and showed us the flooring options within our price range and also gave us great advice on the different types of carpet and pad for our home. Orlando and his son did an amazing job from the ripping out of the carpet, to the final clean up. Usually a carpet install shows seams until you vacuum a few times. But with Orlando, I couldn’t find any seams after they laid the carpet. Very professional and kind people! It was effortless on our end with the choosing of the materials with Jennifer, to moving contents, removing flooring, the installation, and accommodating our needs with Orlando. I would highly recommend this company and their installers!
I believe the lady that assisted my family and I with the whole new flooring process was named Jen. I highly suggest going to her for all your questions and needs !! This is my first time renovating a house and she took the time to walk me through the process, gave me a great deal and even followed up to make sure we were happy with our new flooring !!
We highly recommend Absolute Flooring America, Jennifer was a delight to work with from ordering, to the final inspection of the installation of the flooring. The flooring crew that works with Jennifer were great, they were very professional.
Jennifer was very helpful through the entire process of picking out our flooring and scheduling the work. The prices were very reasonable and the installers did a wonderful job. We plan on using them again.
I had to have my hardwood floors re-sanded and stained. I was so pleased with their communication, timeliness and quality. High marks in every respect for both carpet and hardwood. I would HIGHLY recommend them! Our floors came out incredible!
We have done repeated business with Absolute Flooring and will continue to do so. Quality, customer service and value is evident with this company. Thank you!
We wanted to replace carpeting in two separate rooms and were really unsure of which product to choose. Rocco did a fantastic job helping us to find the perfect flooring. The installation process was a breeze and we just couldnt be happier with choosing Absolute Flooring. I highly recommend you stop in and see them, you wont regret it!
We are so pleased with the Luxury Vinyl Tile (LVT) that Absolute Flooring America installed in our kitchen. Jennifer Self, the designer and sales representative, is so pleasant to work with and she made sure we got the flooring best suited to our needs. Kirk and his crew did a fantastic job installing the plywood subfloor and the vinyl tile. The flooring looks fantastic and is so much easier to clean that our previous floor. We couldnt be happier.
The Absolute Flooring store in Colorado Springs is exceptional in meeting the needs of clients. I cant express enough my gratitude to Rocco Novinskey, the Project Manager and Designer, for his help and support when we had an unfortunate event occur in our home Thanksgiving day. He went out of his way to make sure our home would be almost completely redone for Christmas (albeit, painting). He was also there to make sure the craftsmen to do the flooring and tiling were at our home and walked them through the job.This is exceptional customer service for a company.I highly recommend Absolute Flooring and remember you get what you pay for, quality!
We absolutely love our new tile floor! We had a great experience working with Brittany during the entire process. Our installer Chad did a great job and arrived on time and was very professional. Absolute Flooring America did an amazing job working with us, ordering our product and installing the tile. We will definitely be using them again for all our flooring needs.
I am very satisfied with the professional service received by Absolute Flooring. Rocco Novinskey, their project manager and designer, was very detail oriented, checked in almost daily on the big hardwood installation project, and made sure I was happy with the outcome. His team of installers was top notch. Very personable, talented craftsmen.
Absolute Flooring has a beautiful showroom, very friendly and helpful staff, and showed up on time to measure our house. Theyre a small shop, so the experience is much more personal than a big box store. I love supporting locally-owned businesses. Cant wait to see the final result. Two thumbs up!
Had a flooding in our basement, we went to absolute flooring per a recommendation from a friend, BEST decision we made. The staff was knowledgeable and very helpful. No problems with ordering or installation. Would highly recommend. If you want your room to look show quality, come here you wont be disappointed.
Joe the new owner, and Dan the manager are incredible. The former owner Todd (who was a flooring source that I referred my clients to regularly) left my husband and I high and dry when we experienced an issue with carpet that was installed in our home right before he sold the business. When we contacted Todd about the issue, he said he would look into it but never mentioned that he had already sold the business. After waiting several weeks for a response back, we visited the showroom to be told that Todd had sold the business months ago. We explained the situation and our frustration to Joe and Dan. Not only did they resolve the problem completely, they did it in a thorough and professional manner. We will absolutely use them again in our home and I will confidently refer them to my clients as well.
Great experience! Brittany went the extra mile to make sure the space was measured right and gave us a very competitive price on our new carpet! The installation (Kirk) was top notch and it was a bit outside of the box. Great work!
We had our carpet and tile floors replaced on the main floor of our home. We put carpet in our living room and love it. However, what makes our home shine are the Hickory floors in the entry, kitchen and dining room. They look so good, and everyone else agrees! Joe and his team were great to work with and very accommodating. Their prices beat Home Depots and God knows the service was way better! I highly recommend Absolute Flooring!
We love our new floors! We had a great experience working with Jennifer. She went above and beyond when it came to communication and working for us. We got the Downs H2O luxury vinyl floors in the majority of our basement with carpet in the bedroom. When we found out that the carpet was no longer being sold, Jennifer worked for us to get the carpet after all! The instal with super fast and great quality. We will definitely be coming back for all of our flooring needs!
Dan is the man. He knew just what floor the project needed and the vinyl plank looks so real! Great for kids, dogs, high traffic. very affordable. Dont go anywhere else. Thank you Absolute!
We had our downstairs carpeting replaced, and also added some stone flooring in the basement entryway. Absolute Flooring did a great job on installation, price and product quality! The installers arrived on time and were efficient. Because of our satisfaction, we also had them re-carpet my fathers house. We plan on using them for future projects!
Absolute Flooring has the most beautiful showroom and some of the most unique flooring solutions that Ive ever seen. Dealing the ownership and employees here has been an amazing experience. The owners are mindful and knowledgeable. Great people = great company!
Buying carpet from Absolute Flooring America was a terrific and seamless experience. Their personal service and extensive product knowledge assured me that I was making a good decision in my purchase. The office carpet that I purchased is beautiful and is everything that I expected it would be. I wouldnt hesitate to buy again from Absolute Flooring America!
Make sure you look twice when you see these vans driving around. Just had one nearly run an entire stop sign and nearly t-bone me If it werent for me going into emergency breaking and then when I stop to tell him how upset I am he acts like Im the one whos wrong. Watch out for these people.
We had an excellent experience working with Absolute Flooring. Great product at a great price, and working with Jen was fantastic! Will definitely be using them for all of our flooring needs!
I was so fortunate to have found Absolute Flooring America. They have been patient and friendly every time I have seen them! They are always available to answer any questions. The best part about Absolute Flooring America is that they were always focused on giving good service, and finding solutions. I would recommend them to anyone.
Todd and his team did an excellent job at carpeting and flooring my rental property. They were on time and on budget. I highly recommend them.
My family and I have purchased flooring from this company multiple times in the past and were always satisfied, however my last experience with this company was terrible! We ordered our flooring on 5/20/17 and were asked to make full payment before the install. As we had good experiences in the past, I didnt think anything of it and paid in full.On the installation day, 6/9/17, the installers were over two hours late without calling, and when they arrived they did not have enough flooring for the job. The installers claimed it was measured wrong and the company claimed it was cut wrong.I called the company three times, leaving messages each time, however was unable to talk with anyone. After a week, I went to the store. I was told the flooring was in the warehouse, however after more questioning was told that the flooring should have been in within a few days. Again, all was blamed on the installers and she claimed the phones had not been working. I asked to speak with the owner but was told he was not in the shop. I called the owner multiple times, leaving messages each time, however my calls were never returned. I called the shop several times as well with no success either. On a hunch, I blocked my number and called again, and what do you know... my call was immediately answered. I asked to speak with the owner and was told he was too busy and would not be speaking with me.On the second install date, 6/22/17, the installer removed the old flooring and discussed plans for the installation the next day, including plans for a trap door to the crawl space.On the third install date, 6/23/17, the installers were scheduled to show up between 9:00 and 10:00. When they had still not showed at 1:00, we tried to call the shop, of course with no luck. I called from a friends phone at 2:00 and was able to get through immediately. I spoke with the manager who told me Not my sale, not my responsibility. She told me the flooring was not yet in the warehouse and that she could have it delivered and installed at 5:30 pm (on a Friday night!). When the installer finally showed up he did a poor job installing the floor. He cut wrong leaving a gap behind the refrigerator, installed the flooring over a large screw creating a bubble right in the middle of the floor, and glued the crawl space door shut! He claimed he didnt know there was a trap door to the crawl space, even though we had discussed it the day before. At one point he asked, This is an insurance claim right? and when we said no, he said he wished he would have known as he usually took private pay jobs more seriously. It was getting late, and the installer claimed he would need to come back another day to fix the crawl space and finish the trim.Although I called multiple times, I was not able to speak with the installer until 6/30/17.On the fourth instal date, 7/7/17, the installer came to fix the bubble and finish the trim. He had to go into the crawl space and cut out a square of the kitchen sub floor to get to the screw under the flooring, which left a stretch mark in the flooring where the bubble had settled. He told me to call back if the bubble didnt go back down.At some point during this ordeal, the company came under new ownership.I called and spoke to Dan on 7/8/17. I was told that my purchase fell under the old owners responsibility and that the new owner would not provide any compensation beyond the $100.00 promised by the store manager. He did, however, assure me a smokin deal on my next purchase. He claimed the store manager would call to arrange the $100.00 compensation... needless to say, I have not heard from anyone from this company since then! I will not ever work with this company again!Update: After posting my review, I was approached by Dan and offered $100 to remove my review. I declined and asked for reimbursement (the same I had asked for in July). I was offered partial reimbursement with the condition of removing my review before the weekend promotion. I declined. The matter remains unresolved.
Absolutely love this place. Local business, great service, excellent supply!
Great product, very knowledgable!
Great experience. Friendly and knowledgeable staff. Great selection and service.
Be cautious before you decide to do business with this company!!!Poor customer service!Incompetent employees ordered wrong color flooring. Waited three weeks for delivery. They deliver wrong color material. I returned the material and requested a refund, two weeks later I have yet to receive my refund.
Great show room and very knowledgable, cannot wait to replace my floors
Double the cost of Carpet Exchange. Lost my installation appointment and blamed the east coast storm.
Customer service was amazing.