Yesterday I was driving from St. Louis to Columbia to move some furniture into my new house and the metal on the bottom of my car came off and I found it scraping against the highway as i was driving. After making it to Columbia I knew I needed to find an Auto repair shop fast because I had to make a trip back to St. Louis the next day. Every place I called wouldn’t bat an eye at my situation. I called about 7 auto repair shops before I called Joe’s. It seemed as if every place was booked for the next month and I needed a quick fix by tomorrow which seemed impossible. It seemed as if every auto repair shop I called it was me trying to meet their needs and Joe’s was the first and only place to try to meet my needs. I took my car in and the friendly staff treated my situation and accommodated my urgent situation in no time which really helped me out. Joel took care of my car and he was super helpful. He made sure that my car was fixed and ready to go in no time. From now on I’m going to Joe Machens collision center for all of my auto repair needs. I was in a very urgent situation and was very stressed out and Joel and the other staff were nothing but helpful6/5 stars

I am so happy that my Honda dealership recommended Joe Machens East Collision for repairs. The staff kept me updated the entire time my car was being repaired and the Customer service was remarkable (everyone was very kind)! When picking up my car, I asked Matt whether they did buffing because I was considering taking my car there again for those services. I told him that some other places in Columbia were going to charge me an outrageous cost for the work (which was very minor). Matt did the buffing for me FOR FREE. This made my day and put a huge smile on my face. I would recommend this place to anyone in Columbia! Sad I can only give 5 stars because I would rate higher if I could.

In the middle of getting our car repaired after hitting a deer. They have been great to work with & waiting the final results.

I was in a car accident that left the front drivers side of my car deeply scratched up, my bumper damaged, and the hubcap warped. The team (I dealt most with Joel) was extremely professional, timely, and responsible. They also handled everything with the other persons insurance and made it unbelievably easy for me to get the repairs needed. I just got my car back yesterday and it looks incredible. There is zero evidence of it being repaired; the quality is truly amazing. Highly recommend.

Joel, the service advisor kept me up to date. When there was a part out of stock, he let me know it would be an extra day or 2. And my van looks great now

It was a wild ride but they got the job done.

Josh really helped A LOT with this process. Excellent communication! Kept me in the loop during the whole process and when an unexpected issue with my vehicle came about his technicians were able to put something together to work with my budget. Thank you for the good work.

Definitely glad I had my car repaired here.

I walked in with a vague idea of what I wanted without the desire to deal with pushy salesman and that was exactly what I got. Kyle Johnson worked with me on finding the car and pricerange I wanted while not only treating me as a valued customer but also as he would want to be treated as a customer. The whole staff was very friendly and always greated and made sure to say their goodbyes when I left. Excellent service all around!

Ive tried and tried, each time Im disappointed. They try hard, but never get it.

Car not ready on time as promised I will find out Monday what kind of job they did. All the leg work and phone calls are made by you Very Un Professional hopefully the work will be done right all new parts. We will see.

The service I had at Joe Machens was fantastic. They were great with communication and making sure I was happy with my repair. They definitely went the extra mile to make sure the job was done right, and I would highly recommend their services.

Absolute best experience at any car related establishment! Tammy is a gem that definitely went out of the way to help me! They put in personal calls to me to make sure everything would work out as well! Such a great team!

I highly recommend this place. Nice staff, quality work and my car was fixed in a reasonable about of time. Thank you Joe Machens Collision Center!

Being a college student away from home getting into an accident is the last thing I wanted to deal with. Coming here and dealing with Joel made this experience easy. Joel communicated with me every step of the way and I got my car back looking like new. They even washed it and cleaned the interior! I am recommending to my friends at school to go see Machens East Collision if they are in an accident.

Absolutely AMAZING business. Had been having a rough time after the accident and they did everything in there powers to make the whole situation effortless for me.

I highly recommend this place. I had an accident is the recent snow storm and have upcoming plans to travel home to see my parents. They were able to get me in and had my car repaired in no time. They were easy to deal with and kept me informed.

Taking our car to this place was a mistake. They totally took advantage and lied to my college age son. First they told him they would get to it the beginning of the next week. Three weeks later he went to pick it up when they called him at 5 pm on a Friday. When he arrives at 5:15, they told him the price, which was over $1100 more than the original estimate. That’s a lot of money for a college student. Lucky for my son, he has parents that have credit cards and could take care of it. However, this makes me mad to think they take advantage of college students. Some college students would have shown up on a Friday at 5:15 and not have been able to get their vehicle because it was $1100 more than the original estimate. My son had no idea it was going to cost that much more than the estimate. The place closes at 5:30. So, if he couldn’t have came up with the money, He would not have got his vehicle until after the weekend. We will never be back.

My car and a deer collided and both lost. Machens took care of from start to finish. They walked me through the process and provided high quality customer service and communication. Matt, the location manager, was truly fantastic!

Worst Customer Satisfaction & they dont care. When I picked up my car, it had a tremendous leak in the roof after the fix of another part. The leak happened to be something they had fixed in previous years which was now once again broken and leaking. They refused to honor or guarantee that previous work. My husband unfortunately experienced the same thing with a different car, a year earlier. To make matters worse the consultant I was given was one of the rudest individuals Ive ever experienced. They never followed up even knowing that an issue was not completed. Ive never had a car repair location not stand by their work especially one associated with such a multimillion-dollar business

Great customer service by Travis, Ryan, and Barbara! My passenger side window was busted out by some thieves. They were able to get a replacement window and repair it by the next day. A huge relief because there was a snow storm coming. They also completely cleaned out all of the broken glass that was inside the car for me. I was able to call and pay with credit card over the phone so that my fiancé could pick up the keys while I was at work. They were polite, friendly, and efficient. I highly recommend!

LOVEEE them I appreciate they service and always takes care of my vehicle highly recommend

Great Customer Service and Great Customer Service.. I’m not from Columbia but I go to school here and every time I’ve went I was very satisfied all around. In particular Travis Hamilton went over and beyond to help so big thanks to him!!

I had my car repaired after I was rear-ended on Vandiver Drive. They kept me informed and even finished the repair ahead of the Completion date that was given. If you need Collision Repair done look no further than Machen’s East Collision.

Great experience ! Joel really went out of his way to explain the repair process and kept me updated during the repair.

They were very easy to work with and very nice. Someone backed into my car which put a hole through and totally bent my license plate. I took it to Joe Machens East Collision Center and not only did they fix my damaged bumper, but they even hammered my license plate back to flat and it looks good which is something I consider to be above and beyond what is required/expected. I really appreciate this because it saves me a trip and some money on a replacement plate which I really didnt want to have to deal with. They also cleaned my car up nicely inside and out. My car looks better now than it did before it got hit. Would absolutely recommend to anyone.

Staff was very friendly and easy the deal with. They kept me informed during the repair and even had it done a day early. On top of that they detailed my car and felt like it was new again!! I would recommend you check them out if you’re ever in an accident.

I was in a collision and my insurance told me to take my car to Machens. They were seemingly professional and expedient and had an estimate ready the same business day. The gave me a first available date for repair- already 2 weeks away. When I called the day before to confirm they had no recollection of giving me the first date and then pushed my repair back over a week. (Good thing I love driving around not being able to open my back door for almost 3 weeks 😐). I dropped my car off for what they told me was a 3 day repair- 5 days later not a single word. I called and was told Oh no- this wasnt a 3 day repair! It will be ready next Friday (9 days). Mind you, I had rental coverage but thinking it was a 3 day repair I decided to avoid the hastle and make due for 3 days. 9 days in still no car or communication from them, so I called and after waiting on hold for a lengthy amount of time, I was told it would be early next week. Its now early next week and still absolutely no communication and no car. Terrible communication, terrible service. Ill be talking to my insurance about why this is their choice of shop for repairs.

Had my Honda repaired here, turned out great! Really appreciate all the hard work Ryan and his techs put into making it perfect.

I felt the service side (people answering phones/dealing with customers) was good. Thats who got the star. But as far as technician side goes..... -12.. warned prior to bringing my car in that I was not a mechanic but am mechanically inclined. I know there are processes to follow. They replaced my exhaust and left a huge sticky label on it, A big hole under the passenger side floorboard, replaced my bumper cover but the bumper underneath was still chewed up, and the paint texture didnt match the hood. Not to mention a new sound that wasnt even a factor prior to bringing in. This place should be sued and shut down for what they pull over on people. All the 98% of the damage done to my car was on the underside. Meaning the only way you would see it is if the car were on a lift. They had my car for 3 weeks and excepted my $2000 knowing dam well there was still damage that shouldve been fixed

My new car was hit in a parking lot and had damage to the bumper. It took only two days for Joe Machens East to do the repair. It looks as good as new! The staff was very helpful and professional.

They get you in quick for the estimate and for the repair, but twice now Ive had two different cars leave with gaps.

Joel was extremely helpful in getting me the repairs I needed while finding ways to save some money along the way. Would absolutely recommend this place to anyone in need of auto body work.

Had work done on our 2012 Fiat after an accident. Over $3000 worth of work and a month in the shop. They replaced the headlight but did not replace the wiring harness (all one piece), so the headlight shorted out, so back in for repair. Then we find out (6 months later) that they left the torque strut loose, which damaged the transmission, so back in again....this time for a brand new transmission. They have paid for both repairs, but it would have been really nice if the work had been done right in the first place.

I couldnt be less impressed with Machens Collision Center. My husband an I got rear ended and were at the mercy of where the insurance company made us go to get our bumper repaired, which unfortunately was at Machens. They called us on a Thursday to tell us our SUV was finished.The paint job was lazy: dirt underneath portions of the paint, a spot that wasnt even sanded down flush with the rest of the edge of the bumper, obvious imperfections that anyone could see if they cared to. When we politely asked a man, Mike, who worked there if they could fix it, he couldnt have been more annoyed at us. He even said to us Well I thought the paint job looked great.Three days later (today) we went back to pick it up. The paint still looks less than satisfactory, but were tired of messing with them. When I got in the car to drive away, there were white fingerprints all over the interior, like theyd driven our car right after theyd finished painting without even bothering to wash their paint stained hands, or to wipe off the cars interior when the obvious white fingerprints were on our black interior. They have no respect for your property at this company, and they dont necessarily care if your satisfied with what theyve done to YOUR car. We will never use Joe Machens Collision again, and wouldnt recommend them to anyone else.

I ran through tar and had a huge nasty tar splatter on my company van. I was told to take it to Joe Machens East Collision Center. I was expecting to have to make an appointment and bring it back but Travis Hamilton took a look at it, asked me to pull my van in the bay and had it cleaned up for me within a half an hour. Awesome job Travis, Thank you!!

This shop is a joke. They had my car for over three months to fix some hail damage and every week theyve told me the car will be ready the next week. All they do is lie and make excuses. The work was adequate at best, and theres no pride in serving the customer - they tried to give me my car back with over spray on the brand new carbon fiber hood and paint on the trim pieces, and dust/dirt all over it. I cant believe this is the shop my insurance suggested; I will never be using them again. Dont make the mistake I did - find another shop.

Car took much longer than what I was told, I was never updated on when the car would be done and had to call them myself multiple times to receive an update. When the car was finally done and I was told to come pick it up, the car was NOT actually finished despite being told it would be inspected before they called me. The door was still faulty and it was clear it was not checked prior to me picking it up. The parts used were cheap quality and on top of that, there were white prints all over the door and on the inside of the car. Would NOT recommend this place for anything.

The person that answers the phones during the day is very rude and unprofessional. I would not recommend this place based on the principle that they condone people being rude to the public and employ people of this variety. I dont think theyre worthy of one star but Google wont let you leave a review unless you give them a rating

I got side swiped. Took my car in for a 5 day repair. Ended up getting it back a day early. Paint looks great and everything looks pre accident condition. Couldnt be happier with my experience.

Great staff, quality work.

Just left from picking my car up and couldn’t be happier. Joel was very helpful and kept be updated during the repair. They even touched up some rock chips and scratches that were not on the same side as the repair !!

Ryan handled my car Great. No hassles

They havent repairs yet but looks great.

They were easy to work with

Dont take your vehicle here! they took my car apart and never put it back together right. parts were missing, dirty oil finger print all over leather seat, car paint were over run. doors and trunk latch were rubbing the body frame. so dont !

Took my truck there after I hit a deer they were very prompt with the repairs and spot on with the estimate. Very pleased with the work they did

Staff is very helpful, techs do a great job, quick service.

Great people and very helpful

I had my car door replaced at this shop. It wasnt finished on the day they promised and when I went to pick it up they tried to charge me extra for something not in the original estimate (not undiscovered damage). Although they finally relented on the overcharge, the work was awful. The car passed their inspection, but I dont believe anyone even reviewed the work because the door handle was loose by the time I got home with the car. I would avoid this shop.

Horrible customer service

If you want someone to write up all damage, go somewhere else.

Great polite service

Good and Polite.

Easy to work with

Fast repairs