I have been loyally bringing my car here for 7 years. My recent experiences here leave me at a loss of why. Ordering the wrong parts, not ordering parts they need, missing commitments are just some of the things that tell me I need to find another place to have my car serviced.

The facility was clean. The staff was helpful and took care of my concerns and issues in a timely manner . . . before the purchase! However, after the purchase, I had questions regarding my vehicle and was unable to reach anyone for about a week and a half! And when I did, they could not answer my questions. It would have been nice if Id been givin the same consideration after the purchase.

Worst service experience I have ever received. My daughter took her 328 in on Monday afternoon because her top would not go up. After 3 1/2 hours she was given an estimate of over $3,000 and told that they could not get her top up and now all of her electronics were out when everything was working fine when it was brought in. She was sent on her way with a car in way worse condition than when it was brought in. She then took it to another shop the next day where they were able to diagnose a failing part in her top and get it up. Now I am not only having to pay for the top repair but also for a new Footwell Module.

Sam Jackson was very pleasant and provided excellent customer service while my vehicle was being serviced.

Had my BMW X3 service today. It was pretty impressive on how they got my vehicle in and done in a short amount of time for the amount of work needed to be done.

Client advisor never ask me if I want a courtesy wash or not after oil change. Took my car through the machine when I did not want to. I have my car handwashed every week and refuse drive through washs for particular reasons (scratches, etc) . BMW need to tell their client advisor always be sure to inform their customers and ask if they want a courtesy wash or not. Dont just automatically wash the car!!

I called twice to make an appointment they took my number and never called back.!!!!

Great honest service.

Great service. Guys behind the desk in the service department were attentive to people waiting in line and did everything they could to get people what they needed as quickly as possible.

Professional and courteous service that very informative with rapid responses.

Chick FilA for lunch while they change airbags and tires.

Excellence!!