I had my vehicle in for an oil change Friday afternoon. This service went fine. However, I have a remote starter installed which worked perfectly Friday AM and did not work Saturday AM after the service. Called them Monday AM and they stated there is nothing under the hood they could damage as the starter is under the dash. So I took it back over to the awesome staff at Sound Performance and they determined that the safety pin under the hood was broken off. This prevents the engine from being accidentally started when someone is working under the hood. They replaced it for free even though the warranty doesn’t cover physical damage. I stopped back at Nissan to let them know they had indeed caused the problem. They said “oh we’re sorry “ —No assurances we’ll be sure to let our technicians know to watch for that or sorry you had to take off work to get this repaired, etc. Since I have a service plan I have no choice but to go back. However every time we will be doing a demonstration that the remote start works before and after service and a review of the safety pin location under the hood before they touch it.2 star- Machens Nissan.5 stars for Sound Performance.

The service didnt take that long for an oil change and rotation. However, the only recommendations made were my rear brakes, they did not fill my washer fluid or tell me about a torn wiper blade. The professionalism in service is there but the technical knowledge is lacking. Its unfortunate that I have extended warranties to use only at Nissan because Plaza tire on Smiley lane in Columbia doesnt miss a beat when it comes to the little things.

I am extremely disappointed with the service at Machens Nissan! I took my wife’s Juke in for an oil change and ended up with a $4,000 bill and over two weeks waiting on parts! The most disappointing part of the whole experience is that I have asked to talk to the service manager for a week now and he is so disrespectful to his customers that he can not be bothered to return a phone call!!! Needless to say I will not be giving Nissan or any of the Machines dealerships my business in the future.

Great service! Great customer service! Highly recommended!

If you need a vehicle of any kind- call Kamari Allmon. I have never had such high class service at any dealership in my life. He was kind and informative- helpful and made car buying the easiest and fastest Ive ever seen. One of the most personable people Ive ever met. He even helped move car seats and reinstall them. Top notch is an understatement. Call him before anyone else. You will not be disappointed.

Service department has always taken good care of our vehicles. Dealership pricing, courtesy snacks and drinks. Very busy service area.

Routine maintenance done well.

Always a great experience here.

Bought a great car here

I just need to submit a claim for a gap. Pretty sure they work with them often, but took a couple days before they finally exclaimed the Nissan dealership and Nissan finance were different. Now that I have finally submitted the claim they are having a difficult time sending off the paperwork the finance company needs. They sold me the gap but are having a hard time helping me process it. And now that I have got that figured out they are having a hard time sending off the paperwork. Will sell you a car in a min, just takes weeks to process anything or get a call back after that car is sold. UPDATE took my parents calling to finally get a call back. Then said they can’t do anything in a day. It will take time. Well a phone call takes a lot less than a day. Thanks for nothing.

Always a great experience! The lounging area is amazing. They definitely know the true definition of customer service.. Keep up the great work.

Great service, good discount, very fast: 30 min. instead of 1 hour.

They couldnt find the problem for my car. I still have a issue on gear lock even changed many parts. Maybe I will try to go other repair shop.

The people are always so nice. I dont mind going to get the rogue looked at. And I just love it.

The dealership & its service department are great, I just have issues with my car.

Quick and super nice!

Very clean, fast, and friendly service!

Great customer service!

Friendly workers and love that they have free charging place for my car.

Staff is awesome, great service...

Good experience with sales rep! Question dealerships set up with location of used vehicles off site ... had to go get each vehicle from different location.

Alway great service.

Excellent service friendly staff

They very helpful

Customer service top notch...

Good place to go

Fantastical

Good service

CROOKS