EXTREMELY friendly service, bent over backwards to help me get my RV inspected

Dishonest PracticesFabick Cat took advantage of me financially. My motor coach broke down while traveling through MO. I called three capable service providers and one of them was Fabick Cat in Columbia, MO. I chose Fabick Cat to help me because the owners are a past customer of mine in the corporate jet aviation business. I spoke to Fabick Cat Service Manager to get a cost breakdown to have a serpentine belt replaced. I was told by Mac (Service Supervisor) the cost could be minimal of $300 and a worst case of $900 depending on how long the job took the technician.Technician arrived in about an hour with new belt. Tech did a very good job of replacing the belt in one hour. He even showed me his billing time of one hour. I gave him a $40 tip for his work.Approximately one week later, I received an email invoice for over $900 for a one hour job. I emailed Mac and complained about the unfair charges. He had all kinds of excuses for the high charge, however bottom line they gouged me simply because I was a captive audience.I decided to send an email to Doug Fabick (Fabick Member) to share how his company had treated me. Interesting enough, Doug never even acknowledged the email. I guess the way I was treated was a result of flow down economics. If the ownership doesnt even care enough to respond to how a customer is miss treated, therein lies the problem.In the end, it was not a financial issue, It was purely a result of a dishonest practice that caused me to write this review.Highly recommend anyone considering doing business with Fabick Cat to be aware.

I No longer own a cat. But anyone that owns one, I can definitely recommend this shop. Kendall and company definitely know their stuff and we’re always fair. Sparkling clean shop.

They took a lot of there time to just help us get are stuff back together so we could go to work

Im very pleased with my visit here Kendall was very professional and helpful. And the best part is they didnt rob me lol thanks Kendall keep up the good work

Thank you Bob, thank you Kendall! They graciously took me right in, no waiting time, diagnosed the problem quickly, fixed it right up! And most wonderful part of it all is the bill at the end! Lowest I ever paid with those DPF issues on my C13 ever!Highly recommend this place!

Did call after hours for parts, said it’s 125$!plus parts price we said okay, but after waiting for 6 hours later they never call back and I left now it’s 12 hours still no callWhat kind of it’s emergency or after hour parts service . Horrible

Kendall is awesome the man knows what he is doing, and is one of the most polite people I have ever met at a Cat shop, great work, decent prices,