This store cares about you! Seriously, the BEST costumer service & such genuine people! My husband bought my ring right before the COVID lockdowns (Dec 2019), so ring inspections were put on hold and for over a year. Because of this, my ring had never been inspected so I decided recently to go into the Lexington store location and have it checked out. Keep in mind, we have lifetime warranty on the ring. When inspected, the manager at the Lexington store location told me that my diamond was cracked and it would fall apart. He also stated that because inspections started back up this past January (I was never informed via email/call), I was a few months too late and there was nothing he could do except to sell me another diamond. You can imagine how stressed and upset I was to hear this news.HOWEVER, my husband and I went to this store location (Fort Jackson, where he purchased the ring) and had a whole different experience. Ten seconds in of explaining what had happened, they told me, dont worry about anything, we will take care of you. Not only were they understanding of our situation, they were extremely amazed to hear about what I was told at the other store location. They went ABOVE and beyond to make sure everything was corrected and stress-free!! Little did they know this weekend (when we came into store) was our first wedding anniversary and their help definitely made a great start for our weekend celebration! I came in crying and walked out smiling so THANK YOU!!

Great service and quick. I highly recommend.

What can I say Bryce always knows what I want and knows how to listen and make me happy ! He designed my first huge custom wedding set and now another beautiful ring ! He is truly the best at what he does and makes my shopping experience seamless and so pleasant thank you so much !

Really great service. Picked out a ring, had it cleaned and out the door. 4 minutes

Bryce is wonderful at what he does! Such a sweet and helpful staff, definitely recommend this store!

Bryce Kinney is awesome. He knows how to find exactly what you need. Best customer service go see him.

Friendly customer service! My fiancé bought my engagement and wedding rings here. Love their insurance policy, if you get your ring inspected and cleaned every six months…they will replace any diamonds that fall out!

Excellent customer service

Great customer service by the ladies working there, and I will be returning to purchase something from this particular Kays again.

11:05 am and they won’t open the doors.

My favorite jewelry store!!

My experience at Kay Jewelers was Great.. The staff was very nice and professional. I will go back again for my jewelry needs.

Me and my wife went here to get wedding rings that were nice but not extremely expensive. The woman who helped us look was very nice but laid the sales pitch on very thick and I got impatient. I asked to see something less expensive because usually in jewelry stores they will take you to the most expensive section unless you talk them down and thats what I did. But after we had decided on our rings, the woman set up a new account to pay for the rings but my wife previously opened an account at another Kay store and the woman didnt tell us that. My wife knew she had opened an account with the other store so we thought that it would be okay. My wifes ring had been ordered and so was mine. My ring came in fine and I picked it up but the gentleman at the counter couldnt find our account. We had previously spent almost 2 hours at the store and he didnt remember us at all. He went through his computer asking us our last name phone numbers, address and etc. But couldnt find the account. So this told us one thing, that the lady we had previously spoke with didnt make a new account or tried to make one but couldnt because of my wifes previous experience at another Kay store. Aka her previous account. We told the gentleman that my wife previously opened an account and he had to call the other store to find it. This created a big problem because we had already paid on the rings and we had no idea to which account it had gone to. So eventually the gentleman fixed it but didnt give us a clear explanation to what had happened. Dont go to this location. Dont even but from Kays.

1 word. AWESOME

If a company states that they are open until 9 they should be open until 9. Ill change my review when I get accurate hours on their sites.

Great service with friendly helpful staff.

$26 to get a watch band resized? If anyone had said that before they did the 10 minutes of work I would have bought a $7 gadget on Amazon, waited 2 days, and done the work myself. Ridiculous.

Excellent customer service

Rude