One employee was extremely rude and ridiculously childish. He refused to help me without explanation and referred me to Verizon. Snappy, sarcastic and just immature. Seems like he didn’t want my business. I told him there was no reason to be rude and that I just wanted some help setting up a new account. He laughed in my face and told me to go to Verizon, even though I was already a customer of AT&T 😂 I asked to speak with someone else and they helped me flawlessly and professionally. Whoever the tall skinny kid is should be fired because clearly he does not want to do his job. Not sure what his name is but I’m sure you could tell who he was just by interacting with him. Overall I got what I needed and I am happy with the service provided, but I will not be going back to this store because I’d rather not be disrespected by a man child.

Alvin, Anthony and Tim at the Cove store was great. Appreciate all the assistance. Thank you to David and Paul as well for helping me out with my last minute changes.

I was in an out as quickly as possible. Don, the employee who helped me, was very kind and attentive. He told me about the deals and what would work best for me, even going into detail so the simple minded me could understand the small print. Every single question was answered and explained so that I knew exactly what I was getting.

Paul is absolutely the best. He set me up with a business plan that is perfect for what I need. I came back about a week later to upgrade my husbands phone and wham bam done. No BS, straight to the point and showed us helpful thing that we will definitely be looking into in the future. He was amazing and were taken care of quick!

Paul is great! If I could have him at every other business I deal with it would be heaven.

Representative Tim was very knowledgeable. He provided expert advice and guidance. He was a great representation of AT&T taking care of their customers and keeping them coming back. Tim deserves an a raise. He is one of your best assets.

I’ve been to many AT&T stores because of my business and I’m constantly working all over central Texas. Some of the employees here are actually some of the worst AT&T employees I’ve come across. One of them literally has his feet kicked up on the table wearing a sports hat backwards. In the middle of one of my transactions the guy who was helping me and the guy the wearing a hat had a whole personal conversation and I felt like I was bothering them one of the times I went in. There’s like two workers that are good at this store and that’s about it, ones name is Alvin and I forgot the other guys name.

Getting upgraded phones could not have been easier. The employee who assisted us did an amazing job. She was professional and courteous. She provided excellent service and answered all of our questions thoroughly.

I just love Paul always friendly always gets to the point! Y’all need to ask for this guy!

Julian went above and beyond today to help me with my bill and a new phone. This was an awesome experience and good products. I highly recommend stopping in

Yesterday, I came in to the store 5 minutes prior the time it was supposed to close. My phone had been canceled by the person who owned the account, and I had to run into the store to try to get my phone back to work even if I had to get my own account. Zachery and Gabby took so good care of me and helped me get my phone back to working. If it wasn’t for them, I wasn’t going to have a choice but to wait until the next day to get it back to working, and at that wasn’t an option for me at the moment. They were heaven sent, they not only took care of my phone situation, but also were very patient with my impatient kids 😆. Thank you Zachery and Gabby! God bless you both and you guys deserve a promotion because you both truly show what genuine, true customer service is.

Julian and Francisco were great! Made the experience flawless. Explained everything so easily and made sure we were taken care of. Definitely coming back to cove. Great customer service 🔥🔥

I just PCS’d here and needed to swap phone carriers in order to have better service on base. I had a tough time getting off T-Mobile and I was definitely frustrated going into the AT&T store. However, I had superb service from the moment I walked in until I left. Kelsie helped me right away and even got me some discounts for my plan. Her and other coworkers were also friendly in recommending places around town to see / eat at since I was new. By far the best customer service I have had in months!

One of the females that works there is really rude, she provides terrible customer service and I guess thats why she doesnt bother wearing her name tag. I think she said her name was Kelsey? She had a bad attitude from the moment she walked up to me and basically told me if I didnt like it I could leave. Great way to keep customers Kelsey! I asked for a new representative and everyone else was 100 % more knowledgeable and friendly as she couldnt even tell me the correct phone prices. I would drive to Killeen as not to bother here again.

I started at the exchange, none in stock. But you had several up scale!I went to an off base store I wanted an a01, you were, not in shock, I wanted the next one up, same TWICE!He checked another store, SAME.Im changing providers!BAIT & SWITCH!Does ALL ATT THINK THAT ?

One of the worst at&t stores I have ever been to. Dont even bother. They are rude and can care less about helping you. This store is the reason I switched to T-Mobile.

I have been on the phone trying to start new services with ATT as Cricket has been giving me issue. The lady on the phone made two different accounts with my name and different phone numbers. I was advised to go to the store to fix this issue by the customer service representative on the phone. I was explaining to one of the employees (he was super nice and understanding) what happen the MANAGER came up rude and said YOU CAN NOT KEEP YOUR NUMBER IF YOU ARE CHANGING TO ATT FROM CRICKET. I was shocked and said ok left. They wanted to give me a new number! I went to the ATT at the 2802 W Stan Schlueter Loop, Killeen, TX 76549 and THEY HAD NO PROBLEM CHANGING MY PHONE NUMBER FROM CRICKET TO ATT AND SET ME UP WITH NEW SERVICES THAT DAY!

I am very pleased with the service I received today. Kelsie was not pushy and listened to everything I wanted. I was in there no more than about 30 minutes.

JULIAN IS THE GOAT! GREATEST CUSTOMER SERVICE EXPERIENCE OF ALL TIME! GIVE THAT MAN A RAISE & OR PROMOTION! GOOD GUY! & AGAIN GREAT SERVICE! THIS NEW IPHONE IS 🗣🔥🔥🔥🔥🔥

I called on yesterday in spoke with Zach about my phone not being able to charge and told him that I will be in today to see what the problem was with my phone. When I came into the store the customer service that all the employees had was superior I was very excited in coming to this location. Zach was with another wonderful customer so he ask his pleasant coworker Tara to help me and she was very helpful and knowledgeable of the issues and products. I was on a prepaid plan and I thought I could not get a phone n she did I walk out with my favorite color purple IPhone 11 n happy that I was treated with 100 💯 percent with great customer service at this location. I will tell everyone how great this location is

Julian and the others were AMAZING!! They were so patient and helped me with: new phone, Apple Watch, and protection phone call! They get five stars!!! Thanks guys!

Our rep was quick and to the point. He was personable and built rapport easily. I went in for something specific and unlike most other reps in stores Ive been to, he did not try to convince me to get something different, which was nice.Thank you!

Francisco and his crew were excellent during my visit at the Cove location. I live in Nolanville but I rather come all the way to Cove to receive quality service and not be treated like a number.

Went there to buy a phone and was told if I came back in a couple of days it might be cheaper,it was great

First visit the employee recommended I go to other ATT stores to find what I wanted instead of them just calling nearby stores to not waste my time. Second visit the employee couldnt figure out how to order what I wanted from online. Third visit the employee spent the entire visit bragging about his credit score and how much he has in savings. Not a good experience.

My husband and I came in to switch from Verizon. Amber helped us and she was absolutely amazing! She set us up with the newest phones, the best promos, and was so patient with us and answered all of our questions. This was by far the fastest and most pleasant experiences I’ve had at any phone store!

All employees were patient with my mothers antics, she can be a little extra. Amazing service, good humor and excellent people skills. Go here if you actually want to be helped. Ask for Tara and Francisco, they will walk you through whichever plan you want and see if its best to serve your needs. They dont sell you on stuff you dont need. 6 out of 5

We came in today to switch service. Sarah was so very helpful with answering all of our questions. We had several lines to port so it was not the fastest process but she was extremely patient and cheerful. She helped make sure all of our old devices were properly transfered to the new ones and helped everyone with there screen protector, cases, etc. Her level of customer service certainly made us very pleased with our decision to switch to at&t.

Tara was very warm and welcoming when walking in. Very professional atmosphere and clean. She took care of us, was very patient, and she has great customer service. While waiting she helped multiple customers and was still able to focus on us. My first time in the store and loved it! Thanks again for your great service Tara!!!

My experience at this location is neutral. Is neutral because I received bad service but at the same time I received great service at the end. The bad service came in with Monique right from the beginning when she made me feel like I was not welcome at the store. Yes, I understand the whole COVID and new procedures but her approach from the beginning was not the best. So it was decided that we could continue with the transaction outside, which I did not have a problem with. The second part with dealing with Monique, came in, when she told me that it would be better if I did the transaction online. Well, if I wanted to do that, I would’ve done that from the beginning. That’s when I felt like she was pushing me away an not wanting to assist me. So, I got in my car, but right after I was about to leave, the manager Fransisco approached the car and asked if everything was okay, which I than told him what had happened. After he realized what had happened, Fransisco assign me to Paul. Paul was great and was able to provide me with what I needed. That was my experience at this store. Luckily they had a great manager who was paying attention and took the necessary steps to make it right.

Absolutely great service from AT&T here and copperas cove Texas. I appreciate everything that they did. They were fast and so helpful. I didn’t have to do a thing and they were very good at explaining everything to me so that I can make the right decision for me and my family.

Went to this store trying to get some help on getting a replacement phone, the experience wasn’t pleasant at all Ms. Monique AT&T rep was a very unprofessional, rude, disrespectful and very unhelpful during my visit. Instead of trying to help, she basically sent me off telling me there’s nothing she can do or “we” can do to help you. When it comes to customer service I believe we tried to help the customers to the best of our abilities and this lady didn’t even make the effort to help or at least hear what I had to say. AT&T should really work on either training their employees better or hiring people who actually like helping and offering solutions to their customers rather than giving them attitude and offering no help. People like this are the ones who give AT&T such bad customers service reviews.

Sarah was Awesome and oh so patient with me. Sarah helped me pick the best plan and phone for my current needs.The entire staff was friendly and ready to assist. I would give them 10 stars.

So I wanted the Samsung Watch 3, which is advertised on AT&T web page for $16 (30months). In the store I was told $25 for30 months. NO MILLITARY DISCOUNT, they did not even ask...So at home I checked SAMSUNG page out and gees what. The same watch is $12something for 24months. And SAMSUNG offers Military discount.Its a shame to feel like the live off you and not serving you.so doing the math with AT&T in Cove i would pay for the same product $750 and with Samsung $312.I call that a rippppppppofffffff BIG TIME.EDITED on the 01/01/2021I was told when i gave back the watch that there will be no charges on my next phone bill. Gees what? $61 show upon my phone bill. I am so done with this place. Every time (and that for 6 years) we deal with them in Cove we have problems. Sadly AT&T is the only one that really works for us out here.IF YOU ARE NOT QUALIFIED TO DO YOUR JOB RIGHT, YOU SHOULD NOT WORK THERE.

Francisco, Paul, and Zach are awesome!!!! They sat down with my wife and Inand explained ow everything works. Really took their time to make sure we are set up. I’d highly recommend AT&T and these guys to help set you up!

I am very impressed with Kelsies knowledge and the ability to correct my problems. I want to commend her on her dedication and sincerity.

PAUL was such a great rep plus he made this upgrade run very smoothly. He knows quite a bit on his phones and the upgrade ran so much smoother than one of our previous upgrades. He is the guy to ask for. The staff here is so welcoming and always ready to help. I love my local ATTstore. Make sure to ask questions and look at options if you don’t have a set plan walking in.

Staff was very helpful.

Kelsie was a great help. Paul was something....else. Took a bit of time but accomplished the end result. Big thanks to Kelsie and Francisco

Terrible service... nobody in the store and they were worried about looking at there phones... wouldnt even help me with a simple request.. referred me to best buy ...what a joke

I received exceptional customer service during my visit here! Everyone was very nice and friendly. Sarah was wonderful and really helped me with everything I needed!

We were helped by Sarah and she was amazing!!! She was very attentive and VERY patient!!! I have been helped by her before and every time Ive come in she has given me EXCELLENT customer service and makes sure all my questions and concerns are taken care of before I leave the store. When I come here I always look for her! Keep up the amazing work SARAH!!!!

Tara and Francisco were the best. Thank you for the iPad 12.9 recommendation and Francisco helping me set up HBO Max and screen protector. Your the best!

Excellent service and information from Amber. She was really nice, patient, and very efficient. Two thumbs up! 👍🏼

Tara was a fabulous help. She eased my frustrations with the online service I had received. She helped me make a better choice and I’m grateful.

Excellent customer service! Im liking the LG V60 ThinQ. Thank you Ms. Tara for your professionalism and courtesy.

Always fixing customer service over the phone issues that they could not, in a speedy time. I spent hour trying to transfer back to wrong departments just to activate a replacement phone and let them know phone pillow did not come in return box. Thanks to Kelsie at AT&T I would not know how to get this done.

Amazing service from Sarah! She was ver knowledgeable and help with all my worries. Thank you Sarah!

Loyal customer for 12 years now. Upgraded my phone once again and Sarah did an amazing job fixing my Account problem and upgraded my account to save me money for better service. Everytime I come into the store I experience great Customer service.

If you don’t come see Zachery at the Copperas location you ain’t getting the royal treatment.

Great customer service. Zach was very personable and made sure I got the best deal. One satisfied customer.

The great store. Great customer service love Att&t

Meagan and Kelsey helped us with new phones and service. They did a terrific job !! Thanks !!

Couldn’t be happier with this location. Amber and Francisco over top of the line! Will never go anywhere else!

Fast friendly service!

Tim at the Copperas Cove AT&T took care of my daughter and I. He looked at my plan and saved us money and I FINALLY got a teacher discount...that never happens!! He was patient and answered all of our questions and fixed us right up. Thank you Tim!

Im an AT&T customer for about 30 yrs now. Never had a problem with the service, although the staff in the stores level a great deal to be desired mostly young kids that are more concerned with their own phones and who is texting what, and of course they have to answer back. And dont even think they will let a ca go to voicemail. Or if you do get an adult that listens to you, they dont always give you the correct info.

Sasha was great and helped me quickly get upgraded! Francisco was quick to help me get my phone situated!

Asked for the wrong phone. Come back within an hour and they couldnt help me. Told me to come back next day when the store opens. Arrived when they opened and computer systems were down. Sent me all over central texas trying to find a store that had working computer systems with the phone I wanted to exchange. Long story short I ended back at this story almost 3 hours after it opened. And they finally gave me the phone I wanted.

Amber at the Copperas Cove, Texas At&T made my experience amazing. She was the nicest person to have helped me here at this location.

COPPERAS Cove, TX Sarah and Monique were helpful, informative, friendly and and very, very accommodating. WAY TO GO LADIES!

Staff was stagnant at best. We are the only people in the store. I asked about phones and the response was most people research them online. Yep, I was shocked. Never going back.

Sarah V was great and provided up to date information. And new policies.

Sarah was very helpful throughout the whole processes we need more Sarah’s here

It’s not a bad place I learned that now it’s about selling like a car dealership. I think I rather go to Heights because they are more truthful. I haven’t had any bad experience but yes at times they get so busy they don’t answer every single question so be prepared to get a surprise on your bill. I did and that’s why they get a 3 star

Paul was very helpful and very straight forward. We were able to go in and go out, simple and easy. Best help Ive ever gotten from AT&T.

I walked in . One couple was ahead of me.so me and my four-year-old son was looking at phones well we waited.a man walked in after. When it was my turn. they went straight to him, they completely ignored me and helped the well-dressed man. Did they look at my tattoos and think I had no money? I dont know. they didnt even inform me they would be with me in a moment. Or he had an appointment they acted like I wasnt even there. Poor customer service. I will take my money to another store. Drive in the rain to the mall.

Amber is the best. She fixed my phone and tech support could not...... thank you

Walked in for assistance and Monique was absolutely rude and had no interest in assisting with our needs. Never visit this store ever again. Love att service but the employees don’t represent att.

Employees were friendly, greeted you as soon as you walked in!

Sarah was awesome very patient with explaining and breaking down everything

Switching from Verizon Wireless and I couldn’t be happier. Zach helped us and when I tell you he convinced me to buy a new phone, TWO pairs of AirPods AND DirectTV! He truly was personable and made my shopping experience absolutely amazing. The manager, Derrell was very helpful setting up our DirectTV and you can tell the dynamic in the store was radiant. 12/10 would recommend AT&T to anyone looking for a new cellphone carrier.Bonus: Was talking to Zach about my favorite band, 5 Seconds of Summer, and he pulls up one of their songs!!!

Professional services outstanding service

I went into the store after talking to a representative on the phone about an offer. The rep on the phone told me because I was porting over a number it would probably be more convenient to do it at the store.Upon arriving at the store the retail sales consultant (David Kyle) immediately became confrontational, rude, and completely unprofessional.This really surprised my as Ive been to the store numerous times and always had a wonderful experience.After being a customer for 9 years Im now considering changing my service provider.Its now a matter of principle with me as I dont do business with a company that doesnt stand by is word.

Sara Was awesome she answered every single question didnt hesitate great personality cant wait to meet her again

Went to the Copperas Cove Store. They ALWAYS act like they are annoyed or do not want to take time for their customers in Copperas Cove,Tx. -We walked in and my Husband started to tell the Lady what we were looking for and the Lady was very rude did not even look to see what they could do for us. Glad we are leaving Thanks to being VERY dissatisfied

Paul was super helpful and thorough! Such a headache free experience!

Sarah Valdez was so helpful and answered all my questions!

Needed a new phone and Sara helped me find one. She was very professional and took the time to make sure everything was transferred to my new phone before I left.

Francisco Siller and Zachery Lowens are the truth!!! Thanks for the help

Excellent wonderful lady Sarah was the best representative ive had in years.

Gabby was awesome In and out

Tara was amazing at Copperas Cove,TxDefinitely a great reflection on the company

Great experience with a salesperson named Paul. HE WAS AMAZING! Got my issues with directv resolved AND sold us a new iPhone WITHOUT being pushy. I highly recommend this place when taking care of at&t or directv issues they are on point!

Very friendly people. No waiting for service.

September 2016 my grandson wanted phone for birthday so purchased one from at&t and set up automatic withdrawal for monthly payment. This year, he wanted a better phone and more data for birthday so purchased one and changed to unlimited plan. In October, I picked grandson up for Sea World trip and he told me his phone did not work. We needed it in case we were separated at park. I went to at&t store in Brownwood Tx where grandson lives and young man Justin? did not help us and made me feel like I was not worth his time. After I returned home to Copperas Cove area I visited at&t store in Cove. A young lady, Sara Hall, fixed problem in a few minutes. She was courteous, friendly, and knew her job. Gave me her card in case I had future problems and told me to call. This is the kind of service that has me recommending a store or product to others. Thank you Sara

David is the representative I talk to every single time I go in there. He truly cares about his customers. He goes above and beyond to explain and ensure I understand every part of my plan and even helps with explanations on stuff he does not have to provide. I also want to include Daneisha. She is the manager there and after coming three times to talk to David and not being able to move forward due to a separate issue, I went in and was ready to purchase my ATT internet and Daneisha went out of her way to ensure I was helped and David could still get the credit for it as I had made it after he left for the day. They truly are a great team and even when they are completely packed with customers and overwhelmed they still took the time I needed to ensure I understood how my stuff worked and were very nice. Thank you everyone.

Thank you Sarah Valdezs customer service skill were pristine and patience was kind and humble.

Awesome service. Had a phone problem, needed a SIM card and some phone adjustments and all at no charge. Thanks so much you are awesome, knowledgeable, and professional...

In and out after breaking my phone, got a new xr. Great customer service, no wait time. Definitely recommend!

Francisco helped for warranty. Great customer service.

Amazing customer service! Definitely recommend, they make you feel right at home.

Got one hell of a discount and ended up spend almost the same amount I would have paid just for a case for my s9+ and got an ad card ch as rger cable and screen protector. Great customer service

Cathee is knowledgeable on everything in the store! She was a delight to work with and made our visit fast and enjoyable. Thanks Cathee!! I’ll be seeing you again 😊

Tara was exceptional!! Great customer service!!!

Unfriendly clerk. Poor customer services. He was sending me away b4 listening the the phone issue

Tara and Zach was Awesome ! Great job

Wonderful! Quick and easy purchase of my new iPhone couldn’t be more happy

I bought a brand new iPhone X’s max and was sent home while it was setting up. When I got home it crashed and won’t do anything. I went into the store the next morning i and told the manager SAL what happened. He said it was there fault for not setting it up right but said he couldn’t take the phone or exchange it. This is the worse store ever. I will be switching providers.

Darrell and Tara were both awesome! Great atmosphere!