Stay away. Business is horrible. Money hungry owner. Sold out her business partner and trying to take over. Don not support them!! Horrible people
Unfortunately, I am unable to rate less than 1 star. I absolutely DO NOT recommend this place! Worst experience ever! Initially, they did not want to honor the $2 promo for a small sno cone with ANY purchase as advertised on their Facebook page. After some discussion they agreed to honor the promo but then proceeded to charge me more than what the total should have been for an $8 specialty sno cone and a $2 small sno cone. At a 8.25% tax rate my total should have been $10.83 which is what the cashier stated she was charging me. I immediately received a bank notification for a transaction from iced cube for an amount greater than what should have been charged. When I inquired with the cashier she denied having overcharged me despite the fact that I showed her my bank statement. I asked the cashier to refund my money and cancel my order as she was visibly upset. She got on the phone with the manager and asked me to wait while they resolved the issue. While my husband and I were waiting in the car, we were surprised when 2 patrol units arrived. Not sure why the cops were called when all I asked for was a refund. After explaining the situation to the officer, he got on the phone with the manager. The manager then attempted to justify the additional cost by stating that there were convenience fees for paying with a debit card. The officer informed the manager that customers need to know what they are paying for. The officer had them refund my money and recommended me to a much better establishment. Will NEVER GO BACK OR RECOMMEND!!
Very rude girl that works there. Bad experience, and I had my kids with me so they experienced BAD CUSTOMER SERVICE.
2 hours and 5 minutes in line for 3 dessertsWe arrived on 9/5 at 6:25pm. there were about 10 cars ahead of us in line. i figured about an hour wait at the most. Sadly, I was very wrong. Their ordering system is a mess. There is no window so they send out a person to take one order at a time, then she walks it back into the kitchen.I didnt place my order until 8:10pm. Thats right one hour and 45 minutes later. We received the third and final part of our order at 8:28 pm.the desserts were good, but not worth a 2 hour wait. if you see more than 3 cars in line, id keep on going.if any member of the management wants to contact me to discuss this experience, please feel free to email me. ill be glad to share more.
I went today cause I was craving There raspa ...I was there at 10o’clock for a good while and nobody ever came out.... 😩😩🥺🥺 not happy ..
Fruit tasted old made my mom feel sick, corn cup was only bright spot
Wait was very very Long. Everything was over priced. Very messy. They need better quality containers for the prices they charge. I wouldnt recommend! Tasted ok.
Still new place...but delivery to the car was a dripping mess.Im sure next time theyll figure out a better system.$$$ heads up ...also dont expect a lot of flavors just basics.