Took a risk buying a mattress that I did not test because they have no store. The site clearly states free returns... The mattress was killing my back, so I tried to contact them to return it. Most of the time, there was no answer and no returned calls. I finally called back the driver (who I think is the owner), and he just told me too bad, take him to court, if in fact I could figure out what his name was. Steer clear of these guys!