Highly recommend this location. Nathan and Roland were a big help. The staff went above and beyond finding and figuring out an issue I was having with my A/C compressor. They stayed attentive and walked me through the steps to get my air conditioner running cool again. Thanks again fellas!

Fantastic staff - I have been using this store over Advanced Auto for years. They always give me the right parts for my car (unlike Advanced Auto) and work the discounts in my favor. As long as I live in the Falls Ill be a AutoZone customer

This review is specifically for the employee that assisted me the other day when I went in. I believe he said his name was Will. I had just came over from the location in Tallmadge because they did not have the brake pads in stock that I needed, so they advised that I should go to the State Rd. location. When I got there, he advised me that they do, indeed, have the pads, but don’t have the rotors 🤦‍♂️ But Will went above and beyond to help me. He called the nearest location to ensure that they had both the parts that I need in stock and had them hold them for me. Instead of just trying to get me to buy the pads from this location and then go to the other for the rotors, Will advised that it would be cheaper for me to buy them together at the other location. Thank you very much for your great service!

Decent customer service. Im usually helped pretty quickly at this location. I use the store frequently...never had a bad experience...shelves always stocked. 4.5 stars cause nobodys perfect.

They wont come out to your car to scan the check engine light they give you the tool to do it and the scanner doesnt pick up the codes right

Love this auto zone! 💙 Not only because of the convenient location, but also because the ppl that work here are very nice and super helpful to me everytime I come in. 😊 Will continue to return! 😁

Very helpful ppl, and great service! So friendly!! Love this auto zone! Will definitely return in the future! 👍😁😍

The young lady that always helps me is my boo! Sweet and knows car stuff- clutch!

Went to a couple different Auto stores looking for LED fog lights for my car...this was the only store that had the lights I was looking for......employees were very helpful and courteous...

Sam was very helpful! He fixed my brake lights super quick!

Great selection and have found what Im looking for 99% of the time. Staff is always helpful when I cant find something on the shelf immediately. My go to spot whenever I need tools or parts.

I will tell you, I was up there on March 3 and Josh the sales associate was awesome. I came in and saved money by not going to the dealership and he replaced two light bulbs above my license plate and he took the time to care about the customer that is what Customer Service is all about. I will continuously shop at the store based on Josh and the rest of the staff that is always been helpful. Keep up the good work Josh!!!Vince NemethCuyahoga Falls

Really helpful folks. Thanks for everything.

Very knowlegable staff., helpful

I went in this morning for a new headlight bulb, and the manager, I believe his name was Mark, was incredibly helpful. He even installed the new bulbs for me, which I really appreciated! 10/10 - great store and great customer service.

Graham road store was out of stock for wrench socket for Toyota cartridge oil filter. State road store had socket.

Needed a brake light replaced; I cant remember his name but the gentleman who helped me was kind speedy and helpful! Thank you :)

Matt M is a great dude. Helped me out a lot today!

Id give 0 stars if possible. The cashier was extremely rude. Other than that, its a parts store so theres not much to mess up.

Always love going to auto zone they got everything you need for autos or trucks

The best customer service I ever received. The store manager, Nathan, and his employee took their time and effort to remove my car battery and install my new one. My battery was extremely corroded and difficult to remove and it took at least 30mins for Nathan to remove and install the new one. I am very thankful for all his hard work!

Very happy with the guys at the state street location in Cuyahoga falls Ohio..

I really love AutoZone. I wish they sold small womens gloves though thats my only complaint but great customer service

Employees are nice and they almost always have the part you need in stock

I was given the wrong spark plug and in the process of him trying to find me a socket that fit it he lost the cap to the spark plug they sent me home with and seemed to be terribly troubled to be asked any questions. Went outside to smoke when the store was completely filled and backed up plus didnt wear mask the whole time I was there and was close to the number of people. Dont remember the guys name but he had reddish hair,a stockier build and a goatee of some sorts. Really hard to talk to and super bothered by any questions. I want up the road to advance and they were happy to answer any questions whether they were stupid questions or not.

Excellent service by Thomas and Tony!

The employee who helped me with a new headlight, Nathaniel, was very professional and changed the bulb quickly.

Great place for automotive needs. And the employees are always ready to help. Decent prices too.

This Autozone always seems staffed properly for its customer flow because everytime there Ive always been able to grab what I need n get back to what im fixing.

My mirror on the driver side just fell out and I was able to get a replacement quickly. Being an Uber driver, time means money. These guys made sure I didn’t have to miss a beat

Updating the review I gave a year ago. I again received outstanding service when my battery in my vehicle needed replaced. The Manager went above and beyond and even helped me with something they dont normally help on. I really appreciated the extra mile and will return again as needed!

Your average autozone. Nothing really stands out but they had what I needed in stock just not the brands I was looking for initially.

Helpful staff

Perfect service.

One of thee best auto zones in Akron. They always go above and beyond

They were very UNHELPFUL they wouldnt help me change my tail light because it was too late .... Two HOURS before closing ....

Best place to go for your auto needs. Anything they dont have they can get. Highly recommended.

Very friendly and helpful. Always.

Was able to help me find what I was looking for quickly. Def appreciate that. Keep up the great work Guys and gals.

Staff is very helpful and very polite

Autozone can be a hit or miss depending on the team at that particular store. This one feels pretty solid. Engaging employees who are friendly and typically greet you with a smile. This is one of the few locations i prefer going to.

Needed a turn signal bulb and a wiper blade. They had what I needed and installed it quickly and properly at a good price.

Tony was able to help me out in replacing one of my headlights that Advance Auto Parts said was unserviceable and I needed to take to the dealership. Always satisfied with the service I receive here!

My car died. Again.I was told to go to AutoZone and tell them I needed a battery and they would handle everything.They absolutely did. I was near tears, had no idea what the make and model of my car even was. They handled the situation beautifully.I would absolutely shop here again. And since they signed me up for a rewards card, I suppose I will.

The young man on Friday evening who put in my battery was awesome. Very polite and knowledgeable, great customer service.

Not a bad place to go if youre into fixing and maintaining your car. They even let you borrow tools and will install some minor things like batteries and headlamps. Getting supplies here for something like changing your oil yourself is significantly cheaper than going to Jiffylube (at least Id your car needs full synthetic).

The associates here are great - they even put on the wipers! This is MY Autozone! Theyre always doing nice things like that!

Super helpful. Very accommodating for women who have no clue what were doing. Although everything is computer now so you dont have to be that knowledgeable to find what you need.

Such great salespeople..in both knowing how and willing to help..always!!

I you like a fast food style parts store. With employees that dont know anything other than what the magic box on the counter in front of them says go right ahead an try your luck. Also way overpriced .check out other options like Car Parts Warehouse Federated auto parts and Napa

Employee didnt seem very knowledgeable but have had past better experiences

Have what you need at a fair price. Employees very helpful

But my windshield wipers there and they were even nice enough to put them on great place.

Excellent, they helped me with a engine diagnosis and found the e check problem.

Ok

Fast service always easy

Great I get what I. Need with no hastle. No if and or buts like most places

Always amazingly friendly and helpful.

Best staff to work at AutoZone ever love the excellent customer service

Staff are helpful and polite.

Always great prices, great customer service, and great conversation! They always know exactly what Im talkin about; awesome!

Exceptional customer service! I had a headlight out and just expected to buy replacement bulb. They installed it for me, part of customer service!! Many thanks!!!!

Nice car parts and pieces, but they are pricey. They have great customer service and if they can put it in your car easily, they will with no extra charge.

Great service. Friendly sales associates that answer questions honestly! Good prices.

Cheap auto parts.

Not once have i gone into this store and been met with anything other than uhhhhhh and im not sure. Nothing is more annoying than parts pros who dont know anything about vehicles. I was told they deff do not have the fuel line fittings i needed. I walked thru the store and within 2 minutes found the part they didnt have..... can we get at least one knowledgeable employee per shift?!?

State Street in the falls location was fast and accurate. Got my parts and all fixed up. Thanks AutoZone!

The guy Roy R was so helpful they get 5 stars today grate job👍☺

Well stocked and the staff are helpful and knowledgeable.

Very nice helper they were very busy but happy polite and quick

Great place to pick up your automotive needs

Always good get assistance while there

Dough is the MANVERY PROFESSIONALI APPRECIATE IT

On sun Sept 23, 2018 I was having an issue with a battery I purchase not long ago through AutoZone State rd store. As it would not hold a charge anymore. I called ahead explaiming the symptoms and all i was trying at home and the manager said no problem bring it up and well get you taken care of. This manager along with an excellent helpful employee named Denzel switched out my battery and gave a thank you for choosing AutoZone and sent me on my way with No fuss. Not only was Denzel very courteous but both guys were friendly and treated me like a valued customer. I got home and put my exchanged battery in my car and everything is running smoothly . Guys You made me very happy and I will only come HERE from now on.

They had what I needed, very knowledgeable, great service & price.

Fast in and out! People are nice to deal with.

Not sure why that was a 3 it was suppose to be a 5⭐

Good place to find your car parts and accessories...good prices

Workers are friendly and helpful. Its ok to ask questions. Its ok to go in here even if you know nothing about cars.

Friendly staff, very helpful decent prices

Extremely helpful and experienced staff who are genuinely willing to help.

Ive never entered an unfriendly AutoZone.

Love Auto Zone. Such wonderful customer service.

I love AutoZone Becaus easy to fine my part and good help out

Very helpful people, competitive prices on auto parts.

The ppl are very helpful and nice.

Don’t go there if you are trying to see what’s going on with your car. The guy told me it was a gas issue, but when I went back home, my car literally stop. And it was because I needed a new radiator 😑.

A lot better then it once was the employees that are here now are actually friendly and knowledgeable Dodge this place for awhile due to rude employees

Not a pleasant experience. There were trip hazards near the counters and the young guy that waited on us look like he hadnt showered in a week or two and smelled about the same. Will probably not return...

Very knowledgeable staff and a nice choice of products.

Everything is so expensive these days

Good friendly customer service

Extremely helpful. White glove service.

They always have what I need with good advice!!

Great service, good attitude and willing to help. I will be back!

The second day of the new year, they help me get out of troubles. Very friendly and acknowledge people. :)

Best AutoZone in the falls, staff is very friendly and helpful

No stars because they do not give you the advertised deal they give you the corporate run around marketing nonsense staff is dysfunctional and does not understand mathematics one bit

Usually pretty good.

Usually find what you need at a reasonable price.