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Binswanger Glass Co
Dallas, GA 30132, United States
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Binswanger Glass Co

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Iv
Review №1

The tech replaced my front windshield as I speak.very friendly and professional .the tech did great job replacing my windshield.,I can recommend thei company also he follows the distances. 6 far apart.

Da
Review №2

I’m sorry I’m having to write a review about this company. I would not recommend this company to no one due to the fact that I had made an appointment with them to quote glass replacement in my home windows. I made an appointment for someone to measure my windows for replacement. I spoke to a rep on the phone on friday and then was told they would set up an appointment for Thursday of the following week (which I was ok with). But on Tuesday on the following week I verified my address with another rep and verified time. They told me”yes your scheduled between 1-3 pm on Thursday” it was 2 o’clock on Thursday when I called and another rep answered and said she would check to see where the person that was to come and measure was. No call back is what I got. So I called again and was told that it was an hr drive from where they were and they don’t service the area which they advertised 30 min from my location.. Not really professional. Then I asked if they could tell me of someone in my area that could do the work. They responded no. But my real problem was I was already scheduled and they knew I my location. My opinion of this company is they are not about customer service. A little advice to the company is don’t take all the work you can and pick and chose what you want to do based on revenue. I’m in the service industry my self and I understand how revenue is chosen over customer service. Customer service is being clear up front and having empathy. I wasn’t asking for something for free and still not. As a matter of fact I found someone to do it faster and a little cheaper. This review is to help you guys get better so you don’t keep loosing out to the guy who provides better service and has empathy.

Information
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2 Comments
3 Rating
  • Address:Dallas, GA 30132, United States
  • Site:https://binswangerglass.com/
  • Phone:+1 770-443-9116
Categories
  • Auto glass shop
Working hours
  • Monday:8AM–12PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
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