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Safe Auto Glass
11311 Harry Hines Blvd Suite 502, Dallas, TX 75229, United States
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Safe Auto Glass
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Me
Review №1

I had a broken passenger window while I was in Dallas. I contacted this company today and they were able to replace my window for a reasonable price. Alex the technician was on time for the appointment. He was also very nice to us and he did his job very well.

ro
Review №2

Ive used this company for years but it has new ownership extremely bad service now, Ive changed most of my rigs windows there for years I will never go back I mentioned how the last installers been removing outside bracket. The installer lost it...find another installer

ta
Review №3

Love the customer service I was there less than an hour!!😊

Co
Review №4

Was in town from Austin to visit family and had some bad luck with a rock damaging my windshield, scary stuff. With kids to get home safely, I wasnt going to risk driving with the cracked windshield so I found Safe Auto Glass... and they literally saved the day! They arrived early, finished pretty fast, and did a very thorough job. My favorite part was how nice they were; didnt expect that. Highly recommended!

Di
Review №5

Im very happy with Alex, he installed a new window on the driver side last month....but now I came back for another window motor installation for the passenger front side. He was able to do it right there. Very satisfied. God bless.

ma
Review №6

Alex, the technician that came to my house did a fine job on the window, and always wore his face mask.Chris the owner also made sure to take care of making sure I was satisfied with the jobThank you,

st
Review №7

$100 less than those other guys and my replacement 8 days sooner than the rest could.

Sm
Review №8

The came out to replace my glass on my car very professional and fast. Ill recommend this company to anyone!

Ka
Review №9

This Place is awesome totally recommend it to anyone who is needing Professional prompt service.Chris is great totally got straight to what I needed,told me exactly what i should do & it worked out right away!Cido does awesome work & is friendly and very respectful!

Ma
Review №10

Came out.. Put in ALL 6 WINDOWS!!! Quick N BEAUTIFULLY

Da
Review №11

Got broken into at lunch on friday. Company van full of tools. Called 5 places and they not only were cheapest but could get me done same day. Others all said monday. I highly recommend them.

Tr
Review №12

I called to have a side window replaced. The woman who answered the phone was friendly and came up with a quote quickly. Since this was the only place I found that worked Saturday, I scheduled an appointment. She told me that the tech would give me a call when he was on the way.When the time frame came around, I hadnt received any calls so I waited a little longer. I later received a call that he was already outside. He replaced the window pretty quickly and I paid and didnt think much of it. There were bits of glass still all over the place and glass rattling inside the door but no big deal.The problem came when I drove the car the first time and realized that the power door lock no longer worked on that door. I removed the panel to inspect and thats when I found that all but 2 of of the panel retainers were broken and the vapor barrier had simply been cut/ripped out and thrown away.Its nice to have an in tact window, but not quite worth having to replace the vapor barrier and kinked lock cable. Not professional at all.

D
Review №13

This is high quality, excellent service providers! Get in and get the job done! Mobile was a big plus. I rate the team as a whole a 100%!

Di
Review №14

I would definitely recommend Safe Auto Glass. They told me that they would be at my place at 10 and showed up and completed the job BEFORE 10. I thought that was really awesome. They provided me with a really good service. I only put it as 4 star because they didnt exactly do a great job of cleaning the broken glass, but for the price, convenience, and service, I think they did a great job. Hopefully, I wont have to call them again, but if I do they will get my business again.

Ra
Review №15

Probably the best, easiest, and quickest experience ever! They had my hard to find windshield and within two-three hours from calling I had my old one replaced at a pretty awesome price! HIGHLY recommend!

Da
Review №16

An 18-wheeler carrying improperly-secured gravel left my windshield with a pretty substantial crack as I was driving to work this morning. I called Safe Auto Glass and spoke with a very friendly woman, who said she could have someone at my office in a couple hours. Alex showed up, was very friendly as well, explained the process to me and was finished within the hour. I saw reviews indicating that the replacement windshield was subpar to the original, but I have not noticed any waves or cracks so far. Would definitely recommend to anyone looking for a quick, cheap fix.

Lu
Review №17

From a place that replaces windows all day I find hard to understand them not knowing the difference between laminated window. You can clearly see the difference when you roll down the window. There is no need to remove the whole window for that and get charge for it. After asking if they had the correct window in stock and been told yes....

Mi
Review №18

They took care of my f250. Fast install, great price

Ro
Review №19

They came to our home, seemed to have done a good job. Until we were caught in the rain and the new front windshield suddenly was allowing water to flow in. This caused the headliner to sag and pull away. They fixed the leak but refuse still to take responsibility for their poor work. I am disabled and money is hard to come by and they do not care . Stay away, find some place else to give your hard earned money to because they dont care after they get your money about making things right and especially the woman office manager, sorry. Ronald Morrow

Pa
Review №20

I cant speak for the whole company, but for Ciro (Zero) and Steve I fully recommend . Ciro (installer) was very professional, quick, and HONEST!!!!! A trait you hardly find in customer service now days. He was very informative. I asked question after question and was given an honest and accurate answer every time.he also inspected my other vehicles while here at my home. Noticed damage to another windshield and brought it to my attention. $20 now or $300 plus later. Needless to say gonna take $20 route. Highly recommend call ask for Ciro to install.CIRO!!!!!!

Co
Review №21

Great service! The price was the lowest I could find and the work was top notch! They came to me at work and were very flexible on timing. They even clean up for you! I would very highly recommend!!!

Da
Review №22

They came to my house today to replace my front windshield on my Infiniti G37. Their technician, Henry, was fast, friendly, personable and efficient. Very professional. I recommend them highly.

Ev
Review №23

Had my side window replaced by this company. Technician stripped out a clip and decided to just leave the screw out that I found on the ground after he left. The door interior was reinstalled incorrectly and does not sit flush. Also dented and chipped the paint on the exterior. I went to the shop to have these issues fixed and was told the clips were damaged during the process and there’s nothing they can do. Sad excuse for a repair shop. Only positive was the staff was very friendly.

Me
Review №24

Great service and best price in DFW area. Never had a problem with them. They helped me to save a lot of money. I would recommend them to anyone who is looking for auto glass.

K.
Review №25

My experience started with Candy. She answered my call and asked the right qualifying questions (such as: year, make, model, and vin number). Which may seem like a normal thing to verify however; I called three other companies before Safe Auto Glass and neither one of those people asked those questions. Candy then promised to call me right back to provide me with the cost of my windshield replacement. Candy called me right back with an unbeatable price and scheduled my appointment. She was extremely polite and professional. Candy made choosing Safe Auto Glass a no brainer.The next morning Victor mobile auto glass replacement expert arrived on time to my office in Plano. Victor was extremely polite and professional as well. Victor worked diligently to complete my windshield replacement. Victor replaced all of my stickers on my windshield. He provided a level of service that I totally appreciate. I will definitely refer Safe Auto Glass Company to My Family, closest Friends, associates, and business acquaintances. This experience was seamless in every way.Thank you Candy & Victor!!!- Ms. Katash Moore, Licensed Texas Real Estate Professional

Hu
Review №26

Caroline and Candy went the extra mile to help me; working to ensure my glass claim with the insurance was set up, minimizing my out of pocket.The repair was unplanned after traveling in from out of town, but having our vehicle vandalized at our hotel overnight, and needing the work done right away. They called their technician in early to help get me on my way, after an obviously frustrating morning. The big named glass repair (I won’t name them, most will know who I’m speaking of) could not fit us in, and only offered to tape up the window. Mind you we are 4 hours from home, so that was not a reasonable solution given the situation.Their technician did a great job cleaning up the rest of the glass in all the places that stuff gets into when a window is busted in and made quick work of the replacement, They had me back on the road within 40 minutes of arrival, allowing us to continue with the rest of our planned weekend.Thank you to the team at Safe Auto Glass for helping turn my day around with your exceptional service!

Ju
Review №27

Do NOT recommend. Glass was installed late Monday and broke early Wednesday morning without even driving the car. They did not take responsibility for the issue and wanted us to pay again in order to get it fixed...ridiculous.

Jo
Review №28

Fast and cheap windshield chip repair. Theres an additional $5 charge for using credit card, so bring cash if you want to save a few bucks. I had a small chip repaired here and while the repair was quick and easy, the repair is still quite visible. Just a week later I experienced another chip and repaired it myself for $13 (RainX repair kit) and my inexperienced repair is much less visible than the Safe Auto Glass repair.

To
Review №29

Got my windshield replaced here once. Good timely service at a decent price.

Da
Review №30

Had windshield installed on Ford F250 and after two months it started to crack down the middle of winshield when the weather turned cold. I never drive truck and it only had been driven 1000 miles since install. Called to find out if they stand behind windshield and they said sorry about your luck. Not Happy with their customer service. I would highly recommend buying from a legit company.

Br
Review №31

Do not trust this place. They put dents in the roof of my toyota fj. The dents were covered by the blue tape that they put on until the glue dries. When I called them to get it resolved, it was deny, deny, deny. They are the lowest price for a reason. Pay the extra $50 for a legit company.

Al
Review №32

Ive never felt so unwanted when my insurance paid top dollar. Especially when I found out they put cheap aftermarket glass in my car then had to have it redone. Asked for the manager Steve and he refuses to call back and the manager wouldnt help either

Pa
Review №33

Great people. Very nice. Will recommend them to all I know.

Ca
Review №34

They did an excellent job with my truck! They were very quick and had an overall great service. Definitely coming back to them if I have other problems!

De
Review №35

Customer service is poor. The lady answering the phone new absolutely nothing about the safety of the windshield I was inquiring about.... ironic because the name of the company is SAFE Auto glass. She referred me to the tx dept of transportation to get the quality specs. Lost a sale.

C
Review №36

Showed up early.. drove to where i was because he was early. so polite. very professional. GIVE THIS GUY A TIP! HIS NAME WAS ALEX.. price difference from safelite was 100+ dollars less..

Ge
Review №37

These guys are pros!! Nice lounge area with tv and wifi. Very freindly and cash discounts

Tr
Review №38

Good: Very quick and very nice and cheaper than Safelite.Bad: They did not tell me they were going to use a knock-off brand glass. I have a 2017 Toyota Tacoma with the GoPro mount in the windshield. They asked asked if I had that option and I said yes. The new glass has a generic mount and I can see waves in the glass (big time) when viewed at an angle. My original was not like that. It just looks cheap compared to the original. I never would have ordered the service had I been told they were not going to use OEM equipment with the same quality. I guess I should have asked, but did not know it could be an issue.After I drove it I really noticed the blur when looking to the right out the windshield. I expressed my concern to the installer but assured me it was like the original, but it is not. I compared it to my neighbors truck and its like night and day. I called to have the shop replace it and they wanted an additional $808.06 to give me a quality glass. They seemed to have no desire to resolve the matter.Bottom line, if you want to keep the wind off of you go with these guys. If you care about your car and want quality glass run for the hills.

Am
Review №39

Cheap, professional, honest, and quick. Wonderful small business. Will be taking all my business there for the future.

Zi
Review №40

Came to my house and gave me a windshield. Awesome job.

Ru
Review №41

Steve answered the phone at the shop, and was polite and knowledgeable as to rates and availability of service. He gave me a window between 4 and 6pm, to expect their technician, and to my pleasant surprise, Cirro, from SafeAuto, pulled at exactly 3:55pm, with a smile on his face, and a clipboard under his arm. He was pleasant and efficient, and within 30 minutes, he had my window looking as if it had never been damaged. He did great work, was professional, polite, and he came to MY driveway...not to metion it saved me about 40%, and that was just the next lowest competitor...thanks Cirro!!!

De
Review №42

Awful customer service, told me I needed to hurry if I wanted service or not, said he was busy. Good for him, not getting my business.

Le
Review №43

Slow and unresponsive customer service

Di
Review №44

They were so quick and friendly !

Ma
Review №45

God price excellent service

Je
Review №46

Great price, very efficient and super kind!!!!

da
Review №47

Been here twice,both times received great service and quality work.Both times charged more than their quote, first time she begrudgingly agreed to the original price, second time I just left angry.

na
Review №48

Fast and efficient

Do
Review №49

Deals

Sa
Review №50

Welcome Everyone!

Ro
Review №51

HATCHET JOB!!!

Information
20 Photos
51 Comments
3.9 Rating
  • Address:11311 Harry Hines Blvd Suite 502, Dallas, TX 75229, United States
  • Site:https://safeautoglass.net/
  • Phone:+1 214-366-0166
Categories
  • Auto glass shop
  • Auto sunroof shop
  • Glass repair service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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