Made a payment late so a payment was skipped now I have to pay more money monthly not satisfied with paying more money and if you want them to move your date back they charge you more so dont make your payment late

Went there to get an up coming vacation. Picked up a central States map of the U.S.

Fast vehicle registration renewal service on Saturday. Will be coming back for other services.

Fast customer service agent was very knowledgeable prices were very reasonable and outstanding agents.

Customer service was very poorTow man ditched me and aaa service Customer was just horrible had me on the phone at least 3 hours

Was a bit difficult to locate, fortunately a worker was familiar with the area

Fast service!

They were nice. I was able to get what I needed and more with no problems.

Great insurance office

AAA is the worst company for home insurance! I would give them zero stars. Tornado hit my house and their adjuster didnt want to pay anything! I had to hire my own adjuster and they still didnt want to pay. Do not waste your time with this company. You will have to pay out of pocket for repairs if a disaster occurs

I think AAA Texas should consider including in their member services, drivers license assistance for members to avoid long lines at DMV/RMV’s. AAA Northeast offers this service for members and it is very much appreciated!

Ive called to change my policy 3 times and had a few concerns regarding my current policy and the rep never called me back. Geico baby Emmory I thought you were going to provide great service disappointed.

The insurance rates were cheap until I accidentally backed into somebodys car and now my yearly bill is 400 dollars more for small damage to the bumper...I dont like this location or triple A insurance company as a whole. They got some of my contact information wrong and I had to double check with them again to be sure they got it correct..They send me tons of junk mail for life insurance and try to get me to add another person to my policy.....Think about the trees being wasted to print out this junk mail!Then Im forced to get the triple A membership or my insurance policy (that I already purchased for the year and thought my payment covered the membership as well but it doesnt and they wont honor my car insurance policy without the membership payment and no refund for the 1700 dollars that I already paid. ). What a dirty trick along with the rate hike!I can get a printed receipt for my policy but they cant print up proof of insurance for both of my vehicles?! I was told to come back tomorrow. Yeah sure, I live about a 60 mile round trip away! I asked for proof of insurance cards to be mailed to me and they never did. Called customer service and it took nearly two weeks to receive..

I havent had to call anyone

106 for all yes coverage

Was looking for InsuranceDepot in the Dallas area to get car insurance. One weekmy phone gave me the the information. The next week it would not. I wanted to useInsurance Depot because that was the last insurance company that I used from1996-2000. Because of myAge and my past driving history, Insurance Depot gave me a Discount on my full coverage insurance.

Once I got in the office I got some good information

I have been AAA member for about 3 years now. Its realiable fast service, and roadside assistance unbelievable

I needed a tow and was able to get a membership and tow on the same day. Ive been a member for years. Fell down on finances and passed up their many offers for renewal. Really needed a reliable trustworthy tow. They had great options when I really really needed them.

Very helpful stuff and gave me things I need to pick so I was in and out .They offer great service for your membership and has good value to get you back in the road when your car suddenly dies and guys was helpful to tow my car to the shop and made me feel better and put things at ease !

Paid less money. Received more for my money😊

The people who work in the office who I dealt with when I went there are extremely nice and very helpful. Why did I go to the office? Because the folks who work here literally never ever answer the phone. Called them seven times.

The same as everyone reviewing here. No one answers the phone and even worse, no one returns a call. Extremely disappointing, unprofessional, poor customer. Whatever one considers bad business practice, there it is.The owner only responds to good reviews which also tells me that theyve had poor customer service training and its showing all thru the office.Frank

Worst experience in a AAA office in my life. Called several times to talk to someone before going to office. Nobody would answer the phone. I ended up paying almost 2x the price for an international drivers license because they needed passport photos . I could have brought the photos if someone would have answered the phone and told me what I needed before I left the house. Person behind the counter had a I could care less attitude. AAA use to be a professional business. Not anymore. ANSWER THE PHONE!!!

Mr. Jonathan Salazar is the definition of exemplary. His professionalism and care for his customers is above and beyond. My wife and I couldnt have spoken with a better rep. Thank you Jonathan.

This place was very helpful. Sometimes team is a little slow to start but they could see I was struggling with my two toddlers and they really problem solved what we needed and got us finished in a reasonable time frame. They have most things you will need from an AAA. Conveniently located.

When I tried to transfer membership from other state two years ago. The membership salesman was cheating, lying, and kept my membership in both states and charged membership fee in both states.

Great customer serviceCassandra did amazing jobI like to thank her and the store manager for helping and giving best customer service

Just enrolled 10 dollars for full year.

These folks have continued their exemplary service for many years. Whether Ive locked my keys in the trunk in the rain, needed a jump start or run out of gas on the top of an airport parking garage or in its bowels downtown.Timely dependable service like no other.I will never be without a membership!

A little high for someone with no tickets or accidents

The literally never answer the phone no matter how many times you call.

Nicole Yeats, travel agent, is awesome, very personable and very patient. Trust whatever she says.

I had to process a refund and so I called the policy/insurance extension from the general AAA customer service number which led me to this branch. One of the employees named Tiffannee Lloyd seemed promising at first. Once we communicated the information needed to process the refund, she stated that everything should be okay. Well a week later I heard nothing so I reached out to her email only to find out that my documents never went through...proper communication could and should have clarified this from the beginning? So I contacted her supervisor Juan Ramos who happened to be out of the office and left me with his “backup” supervisor Jazmin Purdee who never responded to my call or voicemail. I was fed up with everyone’s incompetence and lack of communication so I called the customer service number again which led me to another branch that actually did their job by communicating clearly and being responsive. I rarely take the time to negatively review a business but this was one of the worst experiences I’ve had, especially considering that I have had nothing but positive triple AAA experiences in the past.

Terrible at explaining how to contact auto claims person even after she made a phone call for help.

Prompt, excellent service.

The reason I gave it 4 stars is because of one person who went out of his way to help me make sure my homeowners policy was accepted. This is Grayson, who was so personable and helpful; without him, after the nasty letter I received from AAA telling me my policy would be cancelled in a months time, I would have found another provider. This is coming from a AAA member for nearly thirty years.

Love having multiple coverages with AAA. Nina and others are very friendly and efficient.

If I could rate a zero I would. I called for a tow they sent me a guy to jump off my car that was not the problem so had to call back for a tow again waited a total of five hours. i get a letter saying I used up my tows for the year the one day counting for two. I can not get a person to respond to my letters. Horrible service but they sent me a renewal notice ha! AS IF!

The lady that assisted me went above and beyond and helped me out a lot. They also have tons of drinks and snacks.

The insurance agent Nina could not help me anything every time I visited in last two years. Horrible service experience!

Your experience depends on who you meet. I met a very nice specialist, Denean. She was very hospitable and helpful!

AWFUL CUSTOMER SERVICEDonta Howard: ManagerDee Clinton: EmployeeHonestly, I believe AAA is an underrated insurance company. People in Texas may not be too familiar with them, but I believe its better than other insurance companies, especially, in Dallas.Before you become a member and receive quotes, they treat you well. HOWEVER, once you pay and they receive your money (for COMMISSION), they totally ignore you AND dont follow up, either.Im speaking from personal experience and this has happened on more than one occasion. If you ever try to get a hold of them OR their supervisor, they NEVER ANSWER OR RETURN A PHONE CALL.ANOTHER THING, my home address on file is incorrect and the least they could do was clarify, to ensure that Id receive it in an orderly as well as timely manner. HOWEVER, I was just informed by the 1-800 number today and I shouldnt have to go through all of this trouble myself.This is COMPLETELY UNACCEPTABLE AND INTOLERABLE. If you do decide to use AAA, then look elsewhere to ANOTHER AGENT AND MANAGER.

Good quotes,but somewhere else better,friendly staff,clean place.

I switched to AAA Texas because I saw they were rated high in some polls and my boss recommended them as well. My agent is very helpful and he hooked it up with some discounts that saved me some money.With that being said, I filed a claim with them last month because someone hit my car who happened to also be a AAA Texas insurance holder. While I was with Geico, all i had to do was go to a repair shop drop my car off, pick up a rental, and everything was paid for and hassle free. Not the case with AAA Texas. Long story short, I paid out of pocket and theyre dragging their feet to pay me back. The claims adjustor (Kayla Rushing) out of the DFW area has been little to no help. She wont return phone calls or emails. It wasnt until I called her manager that I got an email response.Save yourself the trouble. Go with another insurance provider. Im switching back to Geico first chance I get.

Just switched both my auto and home owner insurance from AARP to AAA and saved some money sales agent Ronnie Lerma was outstanding taking care of all of my needs and was very pleasant to deal with after having a terrible day up until that point. Thanks Ronnie!!!!

I did not even get to talk to an insurance agent the receptionist was so rude I left. I canceled my service with AAA and now with progressive.

Unprofessional, lazy and not worth the money

Peculiar people there.

Jay is very rude at this branch....

Good service

Very helpful

So far so good

Horrendous and inefficient service