West Elm offers fantastic pieces for your home. They are on the pricier side but the product lasts long and youll get your moneys worth. Recommend you check out their online sales as well as their warehouse sales.

I waited in a queue of customers for 30 minutes to ask where their collection of headboards was, only to finally be perfunctorily dismissed and told that they had zero in the showroom. This was a simple inquiry that should not have taken 30 minutes to have answered. Once I managed to speak to an associate, the only assistance that was offered was being pointed toward a small sample of fabrics on a table cluttered with paperwork with no space to really look at the ring of material and further on without any sort of explanation on what the differences in material were, etc. I noted that this ring of samples was but a small number of what looked to be dozens of fabrics hanging from racks on the wall. I ultimately just left. Customer service was appalling, and their website, which appears to be more helpful than that showroom’s associates, is a very poor substitute for seeing merchandise, different options for customization, etc. in person. There are lots of other alternatives out there. My advice would be to find another.

Fantastic shopping experience! Beautiful pieces throughout the store. Excellent customer service from Raf.

Really bad quality,literally this fell from the floor and is completely destroy,Bad Bad quality and for the money they charge this would be wood.

The furniture was beautiful, customer service was laughable. Walked in late afternoon on a week day- no one could be bothered to greet or assist me.

While you are here treat yourself to Authentic mexican food from Urban Taco. The best.

Modern and industrial rustic designs. Lots of bedding and decorative items. Not crazy pricing given location. Many choices on kitchen items as well.Sales staff was available for check out although the guy that checked me out was primarily engaged in shop talk convo with another employee during our transaction.

Pretty good place for furniture and accessories. Staff is friendly and helpful.

Clean and organized. Staff are very helpful in explaining and finding what you are looking for.

Well laid out. great friendly helpful staff.

West Elm has stolen money from me, and they are unable and unwilling to give me my money back. I will never shop at West Elm again or any of their partner stores.

Love the style of furniture and accessories they carry and staff are so helpful and friendly.

Their customer service is awful. Over 7 weeks to receive a table, not a single update email, not a single apology, no note, nothing. Called customer service 7 times, and each time I was told the table would be scheduled in two days. They told me everyone was waiting and theres nothing to do. Customer service told me I should be more patient lol. Try any store but west elm. Spend money somewhere where they appreciate your business. Not somewhere where they make it seem like you buying their items is a privilege.

I have always loved West Elm. I was having delivery issues and has about to find another brand. I stopped by one evening and Alexis assisted me with my problem orders and I happily had her place my new orders. Thank you Alexis!

I really have enjoyed shopping here at West Elm. I once was a purist and only wanted old pieces around the place. Due to the awesome quality of Mid Century Modern I have decided to go new on everything. Most of it Im purchasing from West Elm. I love the store and the staff. They have been extremely helpful in making my new home a home. One of my favorite places to shop for my home.

Nice store. Reminds me of a step above a Pier One.

West Elm should really consider implementing customer service training with their staff. We recently purchased a new home and are buying new furniture for the entire house. We waited over an hour before a customer service rep actually helped us. We had to ask 2 people for help and they would say they’ll be right back only for me to see them standing by themselves doing nothing. This is during Covid when it’s not even overly crowded inside.After finally getting someone to help us, we were ready to purchase a media center priced at $1699. Right when you walk in, it says furniture sale of 15%. I first asked the sales associate what the price is with the discount. She said $1699. I asked her about the store wide discount and she stated it was already included in the tag. Feeling sketched out, I went online to see the price at $1411 for the same piece! I showed this to her and then she seemed confused and stated the online price is the right price. We then asked for shipping timeline. First we were told mid January for white glove delivery. This is a media center that you can easily put together like an ikea piece. We asked for in store pick up. They stated that’s not possible. Then they stated it would be shipped mid December. We then asked if we could schedule the shipment to be delivered after Jan 8th so it’s shipped to our new home and she said no. We then inquired about the return policy and the sales associate said she did not know.Worst of all, after waiting for so long, she asked if she could help the next customer ( we had spent all of 5 minutes talking to her after waiting 1 hour for someone to help us).We went to crate and barrel where we were helped immediately in a much busier store. They offer free shipping and can hold items in their warehouse and you can pick the date. They also give a new home owner discount of 15%. We’re spending around 20k on furniture. West elm should seriously consider training their staff. I will never shop there after my terrible experience with multiple sales associates.

Alfredo was amazing and helped us find the perfect couch! He went above and beyond!

A great furniture store with excellent options. Tasteful items to furnish and decorate your home.

Wish I’d read some of the other reviews. Horrible company. Will never buy a West Elm product again.

NEVER buying from West Elm. We bought a house and were excited to furnish it with all WE stuff, but after our experience buying the first few pieces, we are out. They have the most inconsiderate customer service- furniture buying shouldn’t be a painful process.Taking our business to CB2.

One word Horrible They sent me defective furniture and they lost one of my pedestals during shipment. Had to spend hours on the line with the customer service and go to store couple of times and wait for couple of weeks to finally replace them. They lured me to open a credit card with 12 months zero interest and guess what ! after the first month they started charging interest. Again, had to call them and dispute the charge and they said It will take 60 to 90 days to process the dispute ( Seriously!!). Inefficient organization, Careless customer service. Do yourself a favor and stay away from west elm. I wish I had seen the reviews before doing business with them.

Horrible!!! Highly disappointed, horrible customer service. I stood by the register for good 10 minutes for workers to just glance up and not even ask if I can help you until I had to say excuse. The lady who was ‘helping me took 15 min to go check on a furniture I had called to put on hold to later see she was helping another customer. I waited and I kept having workers just look at me and a extremely rude worker ask for the next customer to pay at the register I was waiting at. Ignoring the fact that I was waiting. Customers pay too much money for service like this. So finally I had to approach another worker for him to come back and say ‘ we’ve sold it, someone forgot to place it on the furniture to hold. I seriously expected higher quality service from this place. Never coming back. They don’t even deserve the 1 star.

Horrible quality, terrible service. Buy or beware, overpriced, poorly made not worth it. I Sold my couch on I got from them and bought a new one. Complete waste of time.

Stay away from Mockingbird location, I felt discrimination and ignorance at this location even the lady next to me got shocked and said why she did this to you. West elm has good products but not good customer service. I ordered some furniture and I called customer service almost 20 times every time they had different stories and delivery time, one of them told me a day and I took a day off but nobody called me I called them and asked to talk to a manager they said we don’t have a manager here now . So disappointed

For the one and only store in all of Dallas, with mounds of competition in this city, one would think they could offer some sort of customer service. Frankly stunned they are still in business. Thank good there are in fact so many pother place to shop at- not to mention anything anywhere on the Internet.

Have been searching to buy 2 pieces of furniture that this location had on the floor. They will not ship pieces and are not willing to even try to make the sale. It was for a substantial amount and made no effort to even try to make a sale and have a happy West Elm customer. The sales associate was rude.

We encountered very helpful and nice staff during both times we were there. They helped us with all the questions and options. They have a big show room so we like going there to see furnitures in person. One thing they can improve is shipping, although not specific to this store, can take long time. It would depend on availability, fabric options and so on, but generally speaking shipping will take some time. We were not in hurry so no problem for us. Two men who delivered our stuff were friendly and nice as well.

Hey West Elm,Today was a sad day in my newly engaged life. My fiancé had made an appointment for her and I to start our registry for our wedding. I just have moved back from Australia and drove two hours to attend the appointment. Going out in the current state of the world with the virus and riots is already a Journey, but then we arrive to a locked door. We thought, no worries, we will just call the people we set the appointment with which the number was also located on the door. We called and to our surprise and sadness no one answered. We had another couple show up in obvious distress at the observation of our sad faces when we had to tell them no one was answering our calls. They then attempted to call. After a few hours of no calls or update from West Elm, we gave up on having our registry there. Not sure if they are completely out of business or just forgot about their appointments for the day. Either way, we are extremely saddened by today’s events.I am more than happy to take this post down if this issue is resolved accordingly.Best,Jerick

I know a lot of these reviews are regarding furniture delivery, or customer service within West Elm in general, but I want to speak to this Dallas location specifically. Go see Rome for design services! He is so awesome & so helpful! I went into the appointment a little anxious and overwhelmed about the possibilities regarding design and the choices of beautiful furniture in general. He understood what I was looking for and took the time to listen to what I wanted for my new space. Hoping the issues regarding furniture delivery outlined in the other reviews are now non-existent, but I can definitely speak to Romes expertise and kindness within the department of design services at Mockingbird Station!

I wish giving 0 stars was an option.I have had nothing but but bad encounters with West Elm. I love their furniture- but with wait time, scheduling pickup/delivery, and communication... their furniture isn’t worth the hassle.I have been waiting 5 months for my chairs. I got online and saw if you ordered them now- the ETA DELIVERY date is 2 weeks.. 2 weeks... but I’m still unable to get an ETA on my order after 5 MONTHS. And the. My delivery dated has been moved back another 2 months. Over 7 months for chairs what came in stock in month 2.I also bought plates from here a few months ago- they were on “sale”. When I got home to wash them and remove stickers... the original sticker was under the “sale” sticker... the original was $2 cheaper. The “sale” only have me $1.16 off the “sale” price. I ended up paying more than the original. I’m not a picky about the extra 75 cents. What was upsetting was the customer service person told me “yeaaaaahhh, we normally raise the original price during sales”.Just one of those moments that put a sour taste in your mouth about this company.So many other stores (just like this one) with better communication/customer service/ETA dates. I would advise going elsewher

Don’t dare call the store manager, Corrine, if you have any inquiries about issues with an already purchased item.She lacks the proper social skills to even speak with the customer politely.Customer service took care of me but had to override the system because it was an in store purchase, which creates issues for the inventory.I won’t spend a dime here again.

West Elm, as always, is the Pinnacle of interior design and stylish pieces. Love shopping at this location, but unfortunately they dont carry a large stock of items so most pieces require ordering online. They do ship directly to your address instead of shipping to store, so thats nice.

Do not order from West Elm. If its not on the shelf, dont get it. I ordered a set of sheets 8 months ago! I have called every month for the last three months and they keep telling me its about to ship. Still nothing.

3:30pm on a Wednesday afternoon. Ive called this location 7!!, yes... 7 times in the past 2 hours. No one wants to pick up the phone. I want to purchase something that the Plano Legacy location said they had in stock there, so I want to call to make sure they have it in stock before i make the drive there. Still no one answers. Last week when I was in the Dallas location, I was the only customer in the store, and I had to hunt down an associate to assist me. I guess they dont want my business. Sorry West Elm, looks like Im going somewhere else.

The staff is mostly all rude. I don’t understand why anybody would want to drop a ton of money at this store with such bad customer service. The store is filled with “Karen’s”

Corinne helped us furnish an entire apartment. She went above and beyond to help us put in the order and stayed an hour past her shift to insure we design the space we love! Her product knowledge and passion surpasses our expectations. She made the experience easy and fun!10 weeks later I haven’t received my bed, I called back with my order number to inquire about the status of my bed and a rude woman answers. At first, She wasn’t willing to take the order number to assist about the status, claiming I need to call Boston or online customer service since that’s where I ordered it. I explained that’s inaccurate and not sure why she made all those assumptions, I ordered it from the dallas store, but call me old fashioned why does it matter where I ordered? Someone calls to find out about an order you don’t help unless they made it with you? That’s poor integrity! After she went off I was so turned off and discouraged. I got off the call. Such a shame she claimed to be the manager too! Wow! Never again, so much negativity and lack of integrity. My bed is already 4 weeks past it’s delivery date, you can be kind or stay home if you don’t like to help people.

HORRIBLE delivery and customer experiences. Only good thing is the furniture is beautiful but not worth the price or headache you may endure to get it. It is the most decentralized company I have ever worked with... home delivery cant see half the information and then the furniture department can only see so much too... and no one was able to or even offered to expedite the process. Better yet - once the item is in the hands of the shipping company the visibility is even less. Or so I was told. If you want to hear my specific almost 2 month long (and still continuing) saga to get a dresser for our nursery keep readying.First I scheduled my home delivery for the dresser with changing table topper for them to only show up with the changing table topper. After calling customer service, I was told the dresser has not shipped and I will be notified when it does.Fast forward a few weeks after the expected delivery date and still no sign of the dresser. I started calling weekly... with the same response... hasnt shipped thats all they could give me. FINALLY they realized they didnt know where the dresser was so they opened an investigation which took a week and a half. Oh and they wouldnt send a new one till the investigation was closed.It has now been a 7 weeks since the order was placed. The dresser was found and home delivery was scheduled... They are now two hours late. And guess what?? Customer service cant locate the truck. Who knows when we will get this dresser.

I have only purchased items a few times from West Elm as I have just recently moved to Dallas where we are lucky enough to have a West Elm location. I work in retail and understand how challenging helping customers can be. But all three times I purchased items from here, I was very impressed and left feeling confident about my purchases. Macy rang me up a few times and she is so nice and very helpful. I totally recommend checking out this location - its beautifully designed and the customer service is spot on!

Do not do not do not purchase any furniture from this organization. They have incredibly long lead times and absolutely 0 customer service. We ordered a couch well over a month ago after being encouraged by the salesman that it was more than likely our product would arrive during the former half of a delivery window. This was not the case...multiple attempts to contact customer service and figure out what is going on and why our shipment had been delayed by nearly a month!!!!! Purchase from major competitors: IKEA, Wayfair, or others. This company will waste your time and money.

High quality furniture, great aesthetics, a little pricey but weve had our products for years and their construction and materials stand the test of time. The store itself is a little chaotic and even though they always seem well staffed they take no obvious enjoyment in helping customers. We usually identify a product online, test in store and order for delivery.

I was willing to overlook the negative reviews because I loved their design. I’ve waited two months for furniture. My delivery date has been pushed back four times and now they are saying it will be another month. They are refusing to cancel my order and refund my money. The lack of integrity and customer service is repulsive.

Cool furniture with hidden cost in shipping. Cost almost the same to ship to store vs ship to home. Shipping was over 20% of the cost of our chair and almost 100% the cost of the ottoman. They are more like a showroom and items are built to order. The guy at the counter mumbled something about shippers having to feed their families when we voiced concern over the hidden cost. Not sure if they accept food in return for goods or services.

Went in to find a table decor for the holidays. Was in there for 30 minutes. Couldn’t find anything. Nothing was were it was supposed to be. There were sales associates everywhere but none of them offered to help me and seemed to just be all together talking and moving pillows around.

The Dallas location!!!!!!!!!!!! LoveI would always drive by this place and never go in. I saw the chevron curtains online and became immediately in love. I drove 40+ plus miles from home to take a chance on the curtains being in store. Ms. Christa was delighted to help me. She also gave me some great advice. Take your time in decorating your space. I could sell you the store, but if you dont love it, youll be disappointed. That alone sold me on coming back. We ordered the curtains I liked online and she said she would look out for some rug options and contact me since Im allergic to wool. Thats the kind of customer service I look for.

The staff at this Dallas location is WONDERFUL!! We have had very positive experiences with different people and have never been disappointed, they go out of their way to help but I will agree that West Elm Corporate needs to do better, we have 2 products that we purchased a month ago and the availability date keeps getting pushed back, they need to manage this better and set customer expectations accordingly.

High end furniture with some great designs. Giving 4 stars for the overall experience - some of the stuff that I wanted to buy were above my budget range. Visit the store to get some good design ideas.

My girlfriend and I used to really like this place.However, I just bought a whole set of dishes due to the 20% sale.When I got home, I was taking off the stickers and realized there was two different prices on the dishes. The higher price was on the top.When I called and asked why was it marked up, the lady said prices vary due to seasons and sales.........They marked up the plates, took 20% off and I ended up paying more. The most terrible customer service and overall cruddy thing to do to customers.

We went to buy some furniture for our house. We have kids and then they were walking and looking around there. It might be little loud because they are kids. But one of staff, woman who wears black glasses, she was all the time keeping to watch the kids and our kids were scolded. Our kids had very scared. We bought $3000 furniture total, but even she didnt say Thank you and she scold us until going to outside. We had bad experiences and we think this place doesnt kids friendly.

I had a very unpleasant communication with a representative of the store. I purchased my sofa through Affirm and there were some issues, in which the company appeared to request an amount higher that what was agreed on. When I contacted them did not provide any information about Affirm, could not clarify any of my concerns, and displayed a very rude and dismissive attitude toward how my credit could be damaged with these actions.

My trip to West Elm (Dallas) yesterday was amazing! However, I was hesitant to go there for the first time due to the not so good reviews about customer service. I decided to go, because I heard they have great furniture and sales. When I arrived, it was a clean and neat facility. Initially no one greeted me when I walked in because they seemed extremely busy. But a kind gentleman by the name of Kavion or Kevion (Sorry if I misspelled your unique name) greeted me with the biggest smile on his face. It felt welcoming. I continued to ask him about sofas. He asked me questions to get to know me so he knew what sofa would be best. He gave me a detailed tour of sofas and swatches for the Andes sofa. He was extremely helpful and knew in detail every sofa. He deserves a raise! Overall very great customer service on my end. I wasn’t ready to purchase the sofa yet however I purchased a bunch of candles from the associate because he was so patient and helpful with his time. I 10/10 recommend West Elm (Dallas). Great job guys!

Excellent customer service

The worst customer service every single time, very consistent at that. We love West Elm with several pieces in our bedroom and living room; we always purchase from the website and never the store. This visit we questioned a male sales person about the price of a mirror. He told us he would be right back; on the way to the cash register, another customer asks, Are you helping someone? He answered, No. Hello? What do you call my husband and myself? Maybe its because I was not carrying my Louis Vuitton purse and my husband and I were wearing our Sunday house clothes. I go to the cash register to remind him about 15 minutes later; he comes back with the price. He then apologizes about forgetting about us in the most insincere tone. Please managers, I love your furniture, accessories and rugs but train your sale attendants not to discriminate people based on how they look. I will not return to the store ever again.

This has to be one of the worst experiences for an order and I would NEVER refer anyone to this company. They have sent items to the wrong address. Failed to deliver furniture on two dates set up. The lies from associates are unacceptable and unprofessional. Do not order if you expect accurate on time delivery of items ordered.I have taken two days to be at an address for delivery only to learn the delivery was never scheduled.Jobs should be terminated or suspensions without pay for this ineptitude.

I found some appealing furniture sets at a good price. The furniture also seemed to be well made. Customer service was lousy. I went to the store instead of going online thinking I would get some help. The people at the store didnt know anything even though the merchandise was right there. I had to order it from the internet in the store - the sales person couldnt even figure that out. And then they messed up shipping - I paid for white glove delivery that was supposed to be scheduled, instead they just dropped the box on my front porch. Glad it wasnt raining. And no anniversary present surprise. Shipping was over 20% of the cost of the item so I feel kind of ripped off.

I ordered 2 SIMILAR side tables from West Elm, as a home warming gift for my friend. I added a gift note to my order so she will know these tables are from me. Now guess what:1-They delivered 2 different (color) side tables!2- there was no gift note (gift message) in the box!!! She had no Idea where these tables are from and who sent them!!I called the customer service, they didn’t even apologize properly, they only asked me if I want to exchange the wrong item?! And of course I’m not gonna ask my friend (who doesn’t have a West Elm store in her hometown) to go through the exchanging troubles!!!

I am a designer and refer people here often. Then only problem is that the quality is hit or miss. But you do get what you pay for. If a table is only $100, it isnt going to hold up for years and years. They have wonderful accessories. I ordered a lot of my office furniture from here and have been happy.

Great place. Lots of good finds.

Just finished a terrible shopping experience in this store. I was coming in to make an exchange and pick up some items I had on hold. That ended up becoming a return. I walked in and was never greeted on the way to the area I was going to shop in. (I had passed 3 employees) I approached one guy at a computer in the design area to ask for help and he didnt even look up as he just said, yeah Ill find someone. If thats not bad enough one blonde guy who was helping someone else in the area looked at me 3 times and didnt say a thing. No, Ill be right with you, or let me find someone to help you. He even found time to ask someone else if they needed anything. Then when he finished with his customer he went off somewhere else. Another guy at the computer finished with his customer and went somewhere else just standing around. Finally after about 30 minutes when I decided to just do the return I approached the counter to do my return. The guy had his head down the whole time. Didnt even bother to ask why the return. I asked to speak to the manager and got a guy named Jordan. He said, Im sorry to hear that, but I can help you now. I was done by then. There was no way I could spend money there after that. Not coming back.

Terrible customer service (which several others have reported without response). For their high prices, this is disappointing. Have come in multiple times (even purchased a bed) and have either received no help, or incredibly slow/un-informed assistance. I just wasted almost an hour being passed between 3 different employees to simply look up how many of an item they had in stock. For the price and quality of their brand, they do not even offer free shipping on items their store did not have (but customers wasted their time coming in for). Lots of broken/scratched items in store. I would go to Crate & Barrel- much better service and quality.

Very fun furniture to look at and sit on, and pretend I can afford

I wouldn’t recommend buying any furniture from west elm. I have had their linens and pillows and they are great but I bought 6 chairs from them at the end of November so 6 months ago. Four of the chairs are now broken. They are rarely sat in. I called customer service and they never followed up with replacement chairs even though they claimed they would. I know I could follow up again but is it worth the long wait on hold to get more chairs that will probably break?

Ill cede that its Black Friday but at 4:30 in the afternoon the store was near empty and there was no greeting, no hello, no help to be found. When I finally tracked someone down I received the stare of death and about a four word answer. Unless youre looking for for modern furniture Id stick with Z Gallery, Crate & Barrel or EQ3 - all have great customer service and keep you out of West Elm.

We have bought several pieces of furniture from West Elm at both this location and the web site. While we like the items we have bought, service at the store is VERY slow. And they are just a showroom with very little in stock.Pluses: Stylish stuff.Minuses: Expensive; slow customer service in the store; checkout takes a long time; orders shipped to store seem to be handled all on paper and it takes forever to find out if something has come in; shipping is expensive, plus, most furniture has a surcharge. What? Shipping is almost $100 for a couch, plus they charge $100 surcharge, because its big. Online orders take a long time to come.Their stuff is nice, but Im used to free, fast shipping (thanks, Amazon) and good customer service. West Elm has none of that.

I cannot imagine worse customer service than what we received. It took 5 people to figure out how to wrap 4 glasses, a tray and a couple accessories. Then they ran out of paper and started using paper towels. We were also planning to buy chairs, but after the amount of time spent with them trying to figure out how to wrap items, we decided to bag it and order online. To top it off, I get my bag and walk outside and they’ve forgotten to put my tray in the bag. Literal stupidity. Will not be returning in person to the store.

I love the designs from west elm. I have been a fan till recently. I bought the 5 glass banded chandelier and loved when it was put up. After about a month of being put up the brass band on one of the shades of the chandelier just comes off flying! Its a metal band. Fortunately no one was at the table when it happened. I called the corporate office to inform them of the flaw. It probably was a one off product where the solder came off and I was the lucky one to get a defective product.All I wanted to let them know was the product has a design flaw. The lady over the corporate number just did not care to listen. She kept saying, you purchased it at the store, so call the store.Just listen and address customer concerns. Train your people to talk with concern and more so with respect. The lady asked me to go ahead an post a negative review if I chose so. That does not speak great about the company.I still love the designs and they look great. Just the customer service sucks!!

Always a great experience! We’ve always worked with Evangeli and she’s the best. This was our 4th big purchase with her. She makes the process easy and fast and is always ready to help. Highly recommend.

Went in to inquire about a few items, absolutely not one person approached me or my wife.... no one we passed by said a word.Took our business elsewhere...

Great place to walk and spend money

The worst experience of my life. Do NOT come here for wedding registry zero help! Left with my fiancé in tears. All dishes are ceramic too which chip easily, none of the glasses are crystal. Which the guy didnt even know we had to research. Ruined our Sunday. Go elsewhere.

The staff here have been very nice and as helpful as possible considering how few of them there are - it not their fault theyre understaffed.With that said, will NEVER purchase at west elm/William sonoma/pottery barn ever again. Every order I receive in the mail has arrived late or damaged.1. Lever arm floor lamp glass shade broke and a piece malfunctioned.2. 80 Mid century modern TV Stand arrived late and with door handle bent.3. Handcrafted woven + wood bench arrived with shipping box significantly punctured and a wood rail dented.4. The mid century wood and brass curtain rod I paid $100 for is cheaply made and the adjustable rods are not close to streamlined (think putting a straw and a toilet paper roll together)Now I know Im particular. But these blatant errors in packaging, assembling, and coordinating are not acceptable for any company. And customer service on the phone - many of whom dont even work for the company - has been unprofessional and of very little help. Each individual giving me signifactly different answers to the above problems and concerns.This complaint will be going to the attorney general. I cant believe a company with this kind of service is allowed to sell this garbage to people. And we let them!

Great place to be IGNORED, not helped and not even a hello. And no, it wasnt busy, so that is not an excuse. Doubt I would ever go here again.

I love West Elm products, but I can never seem to find help here when needed. I told one of the employees I was having a difficult time putting things together for my room, and as I was rearranging things trying to figure out the best layout she responded, yeah it really sucks.

I dont know much about interior design but my girlfriend loves this place. I recommend the large blue couch while waiting

Worst service I have ever experienced at a West Elm store. Staff (unless working directly with management) is not helpful. Will always pass off the work to someone else, somewhere else, etc. This is the only store in Dallas, so it is busy. I actually placed an order through the store, but called the next day and realized, no one actually placed it. So my info, including my credit card number, is floating around the store somewhere!! Definitely defer to online shopping for this one.

My wife and I have bought a few pieces of furniture from west elm that we like, but the horrible customer service ruins the experience and makes you question why you even bother shopping here.Everything the other reviewers have said about customer service is true. Expect to wait 30 minutes even if you know exactly what you want to buy from the store. And if you have to order it online, tack on delivery charges at least 15% of your total purchase, even if its just a small chair. And dont expect fast delivery either.If you cant find a comparable product anywhere else and you can deal with horrible service, west elm is great. Otherwise I recommend shopping elsewhere.

Love the product but HORRIBLE customer experience at this store. 5 people behind the counter, none of them help you and when they do they have no idea what they are doing. Not what I would expect from a store with such high priced items. Very annoyed.

Not specific to the store but rather the delivery department and their customer service. Terrible experience. I talked to a guy named Terry. He was rude and no helpful at all. I was expecting delivery of items worth multiple thousands between the 10th and the 17th. When I heard nothing from them I decided to give them a call only to find out that those dates mean nothing. Even though they have most of my items ready to ship they won’t for another 10 days. No explanation to why. Just a bunch on condescending answers from a person that no company should have left anywhere near the phones. When I called again to try and talk to someone else I was put on hold for 20 minutes before this guy Mike decited to threaten my with cancelling my order. Do yourself a favor and shop elsewhere

The actual store hours are different than what is on the company website. Maybe someday the technology will exist for that information to be kept up easily.... Dare to dream.

If you want to spend countless number of hours to chase for your furniture being delivered, this is the place for you. They never honor a delivery date, the online people are totally useless and you need to call multiple times to get an update on your order.Meanwhile, they do charge your credit card, with no delivery date in sight.Try calling them, they either dont know how to handle problems or they simply hung up on you.We tried to order from them multiple times, and every single time we encounter problems, it is simply not worth the time, money and endurance you need to have to get your items delivered.

My fave place for great selection of modern furnishings. Some great sales and deals too in the back.

So today was my first time actually visiting this location and I wish I hadn’t. The sales associates all refuse to help me. To add insult to injury, one of them looked at me, and went back to FaceTiming his friend. The other associate didn’t acknowledge me however, she managed to speak to the couple directly behind me. I have no desire to return to this location.

We went here to buy a couch and were ignored by the staff. We ended up going somewhere else and were happy with the decision.

Our couch arrived damaged after waiting for two months for it to be constructed. West Elm wouldnt expedite a new one, so ending up waiting four months for a couch after a house fire.

ABSOLUTELY THE WORST CUSTOMER SERVICE EVER! DONT BUY HERE!! I waited for 2 months for two coffee tables, calling them every single day and getting no feedback from anyone. The tables finally arrived and one of them came in cracked!? This is ridiculous. NEVER buying here again and I would recommend everyone the same thing.

Like everyone else said, this place has some decent furniture but you pay through the nose for it and have to deal with absolutely terrible customer service. I went to the store and ordered a couch and a coffee table, and the sales rep assured me that it would be at my doorstep no later than in three weeks. Unfortunately, its been a month and my tracking information that shows the estimated date of delivery has been pushed back several times already. My couch even went from having an estimated date to it being unavailable. Had to call the store several times, as their phone system randomly hangs up on you for seemingly no reason, and when I finally got through to them they tell me that they cant help with in-home delivery orders, and to call their 1-888 number. Called that, and waited 30 minutes to be hooked up with a guy who couldnt tell me why my products have been pushed back so much.TLDR: Decent furniture but unless you can pick it up in store dont even bother

Awesome selection

This is the worst furniture store out there. Horrible online shopping experience on every level.

Horrible. My wife and I weren’t even acknowledged as we waited for a long period of time . We made a 40 min drive when we had placed something on hold. To find out they had sold it. Beyond horrible service, we felt profiled. Doesn’t deserve a 1 star.

Staff isnt very helpful or attentive. Over priced

Fun store for window shopping. They keep marked down items in a back corner. Thats where I shop.

Worst customer service ever!!! Employees are rude, will never shop there again! Store manager Jordan showed poor leadership skills. Abbey and Tony must have been seasonal because they clearly had no customer service experience.

Dont do it! I ordered a coffee table online on November 10. Today the 8th of January I was contacted regarding the delivery which wont happen until the 15th. Little did I know that the item is special order and cant be returned, which I would have done when, without notification - I guess you just have to keep checking your order status because there is zero communication - they missed their first delivery window back in December. There is no notification about not being able to return the item until after you order it so points off for no disclosure.Customer service via email was friendly however not very helpful, couldnt locate the item could only tell me it was in transit until this past week. They did offer to cancel the order and when I said yes, please cancel they said this item cannot be cancelled. Well then why offer?

Dealing with West Elm customer service is a nightmare.I’m on my 3rd call trying to get a delivery resolved. (They canceled the scheduled delivery on an order that was placed back in December.) If you need to speak with a supervisor there is a substantial wait...on my first call it was 45 mins. I will avoid making any future purchases at any of the Potterybarn stores.

Bought my bar stools from here and we love it.

Friendly staff great selection

Place is VERY nice and I love the furniture, I JUST CANT AFFORD ANYTHING! Even at the sale price things are pricey, I blame myself for letting my girlfriend even set for in here.

Wow I wish I wouldve read some of the reviews before ordering for a furniture delivery because weve experienced deja vu. We ordered a couch nearly 6 weeks ago and still to this day, I have no idea when we are getting it. The customer service at their corporate location (Williams Sonoma) is atrocious. They had no clue how to help us and never contacted us. We had to call them every time and once they mysteriously hung up on us. Who knows when we will get our couch. The only reason I gave this location three stars was because a very helpful associate felt terrible that we wouldnt have furniture for Christmas so she sent us a floor display to sit on until we get our actual couch. For that reason, I would still consider purchasing from this store, but would never consider ordering online again. Its their parent company, they are terrible.

WORST COSTUMER SERVICE!! THE MANAGER BILL GOT POOR COSTUMER SERVICE SKILLS. WILL NEVER COME BACK AND WILL MAKE SURE MY FRIENDS AND FAMILY KNOW ABOUT MY EXPERIENCE.

Customer service is just bad. They dont know about their products. The shipping options and rates are confusing. Best of all, I called to place an order and they just picked it up and hung up without answering it, not just once, but many times. Finally placed the order but they still need to imprint the card to release the item. Isnt the whole point of placing an order via phone is so that I dont have to go to the store..?