I’ve allowed myself a fair amount of time, as well as the owner to reply; before doing this review. I’ve been working on a project, and I reached out to this establishment to drill holes in some stone slices. I discussed a price for drilling holes in each piece with one of the owners. I was also aware the stones could be damaged during the process, due to the nature of the stones; but I figured it would be less likely due to the type of business this is. Anyway, what I wasn’t expecting; was to pay for damaged product or a price increase, that was never discussed. I paid, because this project had been going on a lot longer than expected, and I asked the employee why was I being charged for damaged pieces? She mentioned, because of the labor. So, basically that’s like taking your car to get an oil change...and while changing your oil, they somehow damage your motor, but you still have to pay for the labor?! Let’s say I sent over 100 stones to have holes drilled, and they broke 50 of them...I’m paying you to not break them; otherwise I would have rather broke them myself. I was expecting to build a partnership with them, as I’m in the interior business; but how could you trust doing business with someone after they expect for you to pay for damaged product? Very hospitable people, but somewhere there was a disconnect. I’ve learned an expensive lesson, and thankfully have found a better replacement to take care of these jobs moving forward.
Extremely good work, but more importantly excellent customer service and communication. Our project required detailed work with high end marble, and it was done perfectly. Hats off to Mario and Cristina!
Lovely, professionall people. Very quick on email responses and really listened to our requests for cutting the granite.
Very impressed with service. I will do business with Mario again Thank you.
Friendly. Informative. Pleasant to deal with. Upfront with good prices.