My first time at a Tom Thumb grocery store. Their selection was excellent, and the prices werent bad either. This location is very clean and well stocked. My only issue was like most grocery stores, they have 12 or 14 registers but only 2 open and then self checkouts and long lines of people waiting to checkout. Besides the wait at checkout this was a great shopping experience and I will absolutely be back.
Store is well laid out with more variety to my much closer store. I usually do online order and pick up. That service is wonderful and they do it very well. The only thing I might suggest is to cover the parking area where you wait to pick up your order. Im sure the employees would appreciate that also!
I love this location of Tom Thumb. Its not too big like Super Target, or Walmart. I dont feel like I need to lay down after shopping there. Everything looks so fresh & good, & they have items that you dont find at other Tom Thumb locations in other areas. Our cashier was quick & efficient. I believe his name-tag said Job. I didnt have my glasses on. But, he was very friendly. A great experience overall. 😊
The store is always organized. The customer service is awesome. You can always find help when you need it.
A very nice supermarket, clean, friendly staff, plenty of items to choose from. Located in a very lovely neighborhood.
It was pretty cool. I have been to Tom Thumb this location literally like 1,000 times over 14 years. Its a decent store most of the staff is friendly
I love stopping at this grocery in the morning before I go to work. Very clean and organized.
Busy but has great customer service.
Had everything we needed and the staff was courteous and helpful.
It was nice in calm like a grocery store suppose to be
Easy access. Everything you need. No long lines great
Great place for all your home shopping
Not a welcoming environment. Have been there a couple of times.
The store overall is nice . The sad thing is I pointed out to a employee back in Decenter 2020 that some private label cookies were past expired date he didn’t seem to care. In March of 2021 the expired cookies are still on shelf. I told th cashier she told someone in customer service who I saw roll her eyes.. when I caught her doing that she tried to “act nice” ... when I got home I called someone who said they were the manager and I explained to him. He seemed like he was too busy to talk with but said they would remove the item from shelf. A couple days ago June of 2021 the now I’m sure very bad out of date cookies are still on the shelf. So give up the phoney “we care about the community “ .
It was very clean, And the staff was great
Clean and they have very good cuts of meat . But their oxtail bones have gone up alot! 18$!
Generally a well-stocked and clean store with helpful floor staff!
Very clean, great produce and restroom is in front!
A very good store, big selections, and decent prices.
Good produce at TT. Management isVery friendly
Store was out of stock on most of my items on Friday. Returned on Sunday and different items such as half and half and certain coffees were out of stock.
The pharmacist accosted my wife today asking if she had received her covid vaccine. That is none of their business! And completely unprofessional. Ill be taking my business elsewhere!
Always clean and friendly service..
Today, I got the most rude person that supposedly works in customer service. I have only gone to this Tom Thumb location a few times; and I am not going back there again, after the kind of treatment I got by that woman.
Great clean and very good quality food
Staff and shoppers seem to be a little upity!
Always clean and friendly service
Clean location, like all Tom Thumbs, but you can def feel the age of the location. Feels a bit cramped, but the employees are friendly. I usually buy flowers from here before I head to the cemetery. Good selection.
No place to sit. Food was good.
Love Tom Thumb love their meat choices
Bety good place
I love that they disinfect all the carts and all the employees wear their masks properly, over nose and mouth, all the time. I feel safe shopping here.
This store SERIOUSLY needs to do not training. Especially for the Starbucks girls. My order takes a LONG time and its almost always wrong. Tiara makes drinks perfectly but shes the only one.
Clean store, great selection of food items, wine, deli items, and flowers. The prices are higher than Kroger or Super Target.
First time. But small store yet clean and good selection. Will visit again. Convenient also.
Good selection. Quiet. None of the clearance items rang up correctly in self check out but the cashier fixed it & was really gracious about it.
This store is amazing. First class treatment all the way. Great selection. Employees are very helpful.
Always polite and helpful staff!!
Love the Deli...purchase salmon for dinner.....quick and easy shopping!!
Employees not very nice. Big store.
This ones pretty clean and the oysters are fresh
Big signature store without the crowds, makes it a comfortable place to shop.
The parking lot was really hard to walk on very slippery. Should put something out with the weather like it is
Fully stocked and organized and clean the restrooms
I really like this place, their bakery, fruit/veggie sections are really good. They have a good selection of meats and seafood also. Then the rest of the store is your typical grocery store but Id say its a tad bit better selction than others.
In and out fast
Decent gro
Not very friendly...1st time in there. Snoody people. I speak to everyone and some wouldnt even say hello back. I guess they werent taught common courtesy or manners.
This is a great Tom Thumb! Very clean, nicely stocked, excellent customer service. I really liked this one! (7700 Northwest Hwy, Dallas)
Great store!!!
Always stocked with what Im shopping for!
Store is oddly laid out.
It was clean and easy to find what I was going in for
GREAT selections, good prices, deals and excellent customer service
Great place to find moldy raspberriesKeep up the good work
Fresh items
The older women that work here are incredibly rude! i have been checked out by every single one and each time it was an unpleasant experience! i have been checked out by many of the younger staff and they have all been upbeat and helpful. it seems to me that the store needs new management. when i spoke to one of the managers, Ami, she herself was surly and short with me. most grocery stores are run by people with spirit and a vibrant energy. perhaps the age is not the problem, and instead the general store attitude. whatever the reason, i WONT be back! GO TO WHOLE FOODS! the kids are happy and friendly, and the prices are the same if not cheaper!
Nice store to shop at for all your grocery needs. Very clean and the staff are very helpful and nice
Its just a normal grocery store with high prices - a gallon of milk can cost up to $6.50, which is outrageous. The Butchers are very nice and will give you a great quality cut of meat for a reasonable price. The produce section is well maintained and has helpful staff. The cashiers appear to get upset if you ask for paper bags instead of non-biodegradable plastic bags (which usually fall apart) and 1 cashier wont even speak to you. Quest Diagnostics is also located inside the store; so, if your doctor needs blood work you can go there for that...you usually get your results within 2 days.
I love this store. The cashiers are super helpful. When you walk in they ask how may they help you. The customer service is great and super clean.
Very clean and a great place to do grocery shopping especially your fruits and veggies.
Out of stock on 3 items that were top priorities. Must be worst supply chain in the industry.
I had only two objectives because theyre the closest store that sells the Barber chicken product and was happy they had the Kiev as well as the Cordon Bleu!
I hate to rag on this store, but after moving to the area and shopping at this particular Tom Thumb for several months, my experiences leave much to be desired. At pretty much all hours, the wait to check out is lengthy, and many of the cashiers lack any type of personality or enthusiasm towards serving their customers. Prices are insanely high (as per the norm with Tom Thumb), and I have been charged an incorrect amount for purchased products on multiple occasions. In addition, I have also seen refrigerated products placed on an open clearance shelf near the stockroom doors, without any regard to food safety.I primarily shop at Kroger and Central Market, but this store is conveniently located for quick milk and eggs runs. However, this convenience factor quickly goes out the window when I cant rely on the ability to get in and out of this store with little hassle.October 2017 Update: Service has noticeably improved at this location over the last month or so. Although prices are still sky high, selection is somewhat limited and the store is physically falling apart, at least you can now usually get checked out in a reasonable amount of time by overall friendly staff.March 2018 Update: Store has improved substantially! Many new employees have been brought in who are personable, and management seems to be generally fixing the place up. Now the biggest hurdle is simply dealing with Tom Thumbs gimmicky pricing and poor private-label selection.
An Awesome experience where I found Everything I went for fresh and well stocked! And Darbi my checker was fast, friendly and accurate.
Tom Thumb is a very clean store and I will shop there again
Lot of variety and plenty of offers.
Great place to shop for household products
Great place shop, I lost my recipe and needed duplicate, they were very accommodating printed a new receipt out for me. Thank you so much .
Not the cleanest of grocery stores, it always seems to smell here. The staff is friendly, but not always sure of where to find things, be prepared to hunt on your own for some of the less common items. The cashiers are very quick, but they can stack things a little precariously, and squish delicate items.
I want to like you, I really do but your sale prices are Costcos everyday price.In addition I tried to purchase four ham steaks that were supposed to be $11 before tax and your register price was $16 before tax. The very nice cashier Insisted on bringing them back to the freezer and I left them with her.In addition I rarely ever see a lot of people in here and I just wonder how you stay open.
This is a very nice & clean store with good a layout. The employees who were stocking the shelves were courteous and friendly, as was the cashier. Iactually found all the products that I came here for; and then some.
Just the best for food and other stuff.
Great. Had everything I needed. Easy to find and no problem at all
Tom Thumb has always been the standard to follow, and this one has done an outstanding job. Plant area gorgeous and cheerful. I love Tom Thumb just for these kinds of reasons. Skeeky clean insidean out and the restrooms are also very well kept
I didnt realize this store was so close to my job. It was super clean, and very organized. Im used to the Tom Thumb by my house, so it was hard to find certain products. Also, the cashier line was very confusing, and there werent hardly any cashiers available.
The florist is always friendly
I absolutely love this place
The cashier was rude & I had to request that he bag my groceries several times. He was quite upset to have to do his job. Usually the Tom Thumb on Northwest Hwy. is very friendly & helpful.
This is the best Tom Thumb when compared against the Meadow Tom Thumb. Best selection and speedy checkouts. I drive out of my way to go to this grocery store.
Amazingly huge choice of everything. Atmosphere a little dark. Not really cheap.
Got and found what I needed and service was awesome.
Good meat selection 👌
Easy to get in and out. SO SAD Wells Fargo isnt in store anymore. Love their specials and the pharmacy staff was ON IT. Sad the customer service gal wouldnt help me find my size in Cowboys shirt .... guess they dont need to sell that $50 t-shirt.
Great, front end manager was pleasant
This Tom Thumb have a lot of unfriendly cashiers such as Faith and Gwen. Me and my friends had bad experiences here whenever we went here. We weren’t sure just because we are Asians so they gave us attitudes or simply they hated their job. We don’t want to go back here anymore because we were humiliated and insulted 😡😡😡
Good service
The closest supermarket to me and a good one to boot. The redheaded cashier is always friendly and a hard worker.
Its alright. A little bit pricey. Their veggies and fruit quality is very good so theres that.
Good quality products friendly service. Good produce
Ok
Clean, fresh produce, prepared foods, good wine selection.
How i WISH they had A LOT MORE SALES ON ALL of their Products the way Wal-Mart has. 😢 UNfortunately they DONT, But THEY ARE CLEANER than Wal-Mart AND its NiiiiCE to go shopping in here at ANY TIME/ANY Hour of the day (Wal-Mart shoppers ARE SCARY 👺, SOME ARE REAL WEIRD 👽 AND Others ARE SO freaking MEAN 👹, Lmbo)! 😝 😂 Also, UNfortunately, there are 0 Tom Thumb stores NEAR where i currently live at, ONLY Wal-Mart AND ITS CRAZY Shoppers (haha, j/k Yall, Or am i??)! 😝 😂
Very very expensive
Update: This store continues to go downhill. The managers appear to have little idea what people want to buy, and so the store carries less and less name brand products. Carries way too much generic Safeway brand junk, and not enough name brand products. On my latest trip, they only had half of the few things I got here even a month ago. The Kroger on Mockingbird makes this store look like its run by amateurs. Shame really, this store is 2 blocks away but I have to shop at other stores to get the brands and sizes I want, so only I shop here for small quick trips.
Im very happy with the selection in this establishment.
SLOW and there are never enough lines open. I dont think Ive ever seen more than two, and they are so freakin slow. DO NOT risk going here during your lunch break.
Awesome store! Very helpful cashiers! Will definitely be back!
Store layout is a little confusing. Staff was polite and helpful.