Oh boys! Is Home Depot supplied with all we looking for? See, Home Depot had been all over longer than another giant hardware stores measuring almost the same diameter and all theirs items in there, almost the same, yeah, Lowes is also an heavy hitter.What I did get from Home Depot? Yesterday I was getting ready my bike, installing the bike rack to carry this from Home Depot, it wasnt easy to secure the box over the rack. I bought a new plastic toilet seat because the old one was looking no good and also the hinges of the seat was broken. I had to secure it with wire but it was not the same, it wasnt steady, it was moving sideways. This plastic seat are not so solid but easy to clean them. It wasnt expensive, $19.99 plus taxes. I feel better now.You asking me again how was Home Depot. Was excellent with me, it took a wile to find an better toilet seat, because the old one I just dumped it on trash bin. Can I add another photo? Here I go.Oscar

This Home Depot is lucky to have Marty! If you need to buy any appliance, Marty is the man!!! He took all my concerns into consideration. We went through all the options at ALL THE STORES together! I 100% got the best deal. I don’t not feel swindled or unsettled about buying my energy efficient dishwasher. I now know more about them and will definitely be recommending anyone who wants to buy an appliance to head over and ask for Marty!!

You can absolutely find everything you need here, no doubt. BUT when they forget to bag an expensive item you need to get the flood water out of your basement after a hard rain, you may have a receipt as proof that you paid but does it even have the barcode on it that theyll ask for? NO. Are they going to blame you for there not being a barcode? Absolutely. I will never shop here again. My mother was given such a difficult time and just about broke down in tears from this terrible customer service. Shame on this store.If only I could rate with zero stars.

Julius works in plumbing. I had a complicated project with my car, and he took the time and initiative to help me with a solution. Great job and patience.

Huge Home Depot. You could literally buy everything you need to build a house

Dickson, a Home Depot associate, went ABOVE AND BEYOND to help us get items returned after an online chat rep said they could be shipped back if we needed to return them. I really cant speak highly enough about his willingness to help and overall friendly demeanor. Thank you so much, Dickson. The store is lucky to have you!

These guys are working hard to help everyone in the store! Best deals $2 less then lowes

Standard home depot. Good service.

Not recommended for any projects or large appliance orders. They are severely understaffed and its very challenging to get customer service if you have any issues. We did one flooring project through them and it was impossible to get any one on the phone to deal with any changes or issues. There were mistakes on the quote and we had to physically go to the store and wait for a long time to speak to the appropriate person several times to get everything sorted. The flooring came out okay and was definitely less expensive than through a more specialized store, but there are noticeable quality issues with the final install. Similarly, I recently ordered appliances through them and when we had issues with backorder/delays it was impossible to get anyone on the phone in the appliance department. IF you do order appliances through them - order each one separately else they will all be delayed until the final one is available!! But I recommend ordering elsewhere where you can get better service.

I have been using this Home Depot for many years it’s a great location I do have a problem with Home Depot customer service in general I would explain my personal perspective I am a contractor I order through Home Depot each year tens of thousands of dollarsI unfortunately bought insurance to one of my drills it is the second time and happens to me with Home Depot and they expect me to find my insurance I am 100% to use my membership phone number when I purchased it each time cost me over $100 just for the insurance but unfortunately about two years later after my $400 drill broke they did not help me at allI will obviously continue buying and spending money at Home Depot but I will absolutely not use their insurance again and I don’t recommend using any of their tools insurance and the future

Selection isnt as good as Colma but all the staff I have interacted with have been exceptionally helpful and generous with their time. Parking is a breeze (garage and lot have separate entrances ( unlike Colma). Lines are typically very short and staff are very efficient about getting people in and out. Havent had a bad experience. I was check to make sure they have what I need before I go, but when they do, this is my preferred HD in the area.

I just wish it was closer to home. Easy to shop and find what you need. Returning things super easy.

I shopped here a few times pre-COVID; and the store was well stocked and pretty organized. I called today trying to get some help so I wouldnt have to make a special trip to the store. Very disappointingly, nobody ever picked up the call, even though I let it ring for more than 5 minutes.

Employees were there to help. Nice. Hard to find employees that are even available let alone, knowledgeable. The appliances might have been cleaned up to look more attractive in apperance. If not it looks like old models just needing to be moved out.

This place is packed but amongst all the confusion I managed to find two guys who actually had their head screwed on. The first was Socrates who directed me to where I needed to be. the second was Charlie who went above and beyond to help me get the vanity that I needed. Big thanks to both of you.

Wonderful store manager - Tim - who went out of his way to help me find what I needed.

I had the worst customer service in years at this Home Depot. The man was rude and did want to help me. I was planning to order several major items from this Daly City store but so discussed in the behavior of this employee that I just walked out without items Id plan to purchase. This employee was very unprofessional. Who is the manager of this store? I would like to speak to the management. Please, please send a text so I can submit my complain directly to management. I do not believe this is representative of this store. Thank you for your help.

Love this place when you just need to smell hardware stuff😊 everything you need is here!

I bought 250 bags of 80 lb. Crack resistance concrete to make a patio in the backyard. Ruben and his crew were very helpful during the whole project. It wasnt a perfect job as others would like but I did it my way and till now everyone is happy .

Hopefully they have their escalator / elevator issues fixed, by now.... But 1 elevator was working, and both escalators did run... But one side didnt take your cart, too. They were well stocked and we got more than what we came for.

Home Depot is my favorite place and I always come to see the tools and new items for the constructive ideas. Thanks & this is my home a great step in building USA.

One of my favorites. But if you need electrical, sucks because it’s the second floor back corner. Otherwise fantastic stock and a holiday corner too

Couldn’t buy the stone I needed because they blocked the rack holding the stone and didn’t have a forklift operator on duty

Everything You need. Helpful Staff.

The gentleman in the paint section was very professional and helpful

This is the single worst Home Depot in the Bay Area. Pick a different location.

Not the largest home depot but its my local one. Great for little tools here and there. Id rather go here for something quick than the colma ones cause the line is always shorter and more efficient.

Worst service ever. Rude installers on home delivery products .

Loved this locations nursery and garden area but the staff needs to do a bit more training with customer service though compared to lowes, this home depot would still be a better customer experience.is there a way that we have advisers walking around to help with customers like us instead of having to page someone from someone who always says, Im not in that department, let me page someone.all in all, i would pick this place because of its walking distance proximity to the Sheng Kee Bakery.

We went here to get packing supplies for our move. The staff is super friendly and helpful and they made our dog who joined just feel like a super star - he was in heaven.

Would be great to have knowledgeable help a available in outdoor plants...cashier is too busy to help

I just rented a carpet cleaner. It was expensive but at least the carpet got clean.

Conveniently located at westlake plaza. Gas pretty much everything I need 90% of the time. Usually busy since its so close to residential.

Great customer service today. Steven at the order pick up desk helped locate my order, brought it out front and helped me load it. Give him a raise or something! :)

Its gotten better organized and re-sorted. But the staff are but informed. They dont know even where items are. If looking up on phone, still a mystery.

A very good Home Depot. Not having a separate HD Pro nearby creates parking lot challenges. Friendly knowledgeable staff. Rarely out of my size air filter.

The most reliable Home Depot around. Its smaller than the others so their stock is smaller but if you know what youre looking for, they can always help. Look for Devan or Dennis, they know the store, tools, and projects better than some people know their children!

If you are looking to buy an appliance DO NOT order with Home Depot. They, and the delivery company they deal with, will not care about you or your order and they will tell you that they will deliver it, but you will spend the better part of 2 weeks calling them and following up with them only to finally call HomeDepot.com for a refund. This is the WORST service I have ever had and I WILL NOT BE SPENDING ANY MONEY AT ANY HOME DEPOT EVER AGAIN. Go to Lowes, or any other place, do not waste your time or money dealing with these people. If I could give zero stars I would.

The worst customer service ever. If you need something and good customer service go to Lowe’s .

Purchased a Bosch dishwasher in July and was finally delivered and installed in October. The dishwasher is great and so was the installation team. My review is for Home Depot because when I purchased the dishwasher, they stated a delivery date of 2 weeks after purchase. One day before the scheduled delivery, I received an email stating the item is on back order and will not arrive until October. No apologies or restitution, etc. They only offered to cancel the item without a penalty. Yes, the price was good and I was not desperate for the dishwasher, so I was able to wait on it. Overall, the customer experience and service was awful. I definitely got what I paid for.

A smaller store but still a good selection. One demerit for the customer service & return area. The staff at the return desk are rather mean regarding the return line. Maybe make the return queue more obvious and rethink the customer service approach.

This one is two stories high. Electrical is on the second floor. The down escalator has off line for at least a couple months. And tight parking.

Ordered a Laundry Unit that should have been delivered a week ago; we have yet to receive any update from this location. We cannot even get someone to answer the phone and explain the delay or when we will actually receive the appliance. 0% chance of purchasing a thing from Home Depot in the future.

Somebody in their corporate headquarters has to address staffing/training of their sales assistants. The place is great if you know what you want to buy. But hell could freeze over if you actually need assistance from someone who knows what they are talking about. It is so frustrating. They would serve their customers a whole lot better if associates had some kind of ranking system - those that actually had handyman/fixit/construction knowledge and those that can just tell you what aisle the lightbulbs are on. AND, have you ever tried to call a department looking for information? Hell could freeze over twice...

Service was great. Always fun shopping in crazy San Fran. Two story Home Depot--you dont find those everywhere! They still have what you need. And an elevator.

Well stocked, well organized and fairly well staffed. Employees were helpful and knowledgeable on this visit. All customers and employees were wearing masks and the elevators have clear instructions on how you should social distance, 5 per elevator.

Almost always have the materials or items I shop for in stock. Self- checkout is convenient. Customer service desk gets quite busy at times. While the parking area is sufficient, its a bit of a tight squeeze with its narrow stalls in an effort to accommodate more vehicles. Personally, to prevent getting my car dented by others, I prefer to park farther away and consider my walk back to the store as exercise!

My go to place for all my office needs.

This particular one at Westlake has staff who are consistently unfelpful and lack knowledge.

Absolutely horrific customer service. Waited on the phone for 33 minutes to ask if they had a Dewalt tool combo kit in stock all the while listening to All of our customers representatives are assisting other callers at this time. Your call is very important to us . Please stay on the line and it will be handled in the order it was received .... Actually, I dont think that our calls are that important to you as, if they were, youd find a way to make it a little easier for us to spend our money!! I only live ten minutes from there so it actually would have been quicker to drive down there in person, than it would have been to make a phone call!!!!!!!! In this day and age, SHOCKING!

Westlake Mall..This Home Depot is Smaller than most Home Depots, but has two floors..Its Clean, Neat, No Long Lines,Staff was Polite, Nice and Very Helpful.. Outside Parking Lot. Surrounded by Restaurants, Panda, Bakeries, Trader Joes, Ross, Walgreens, and a Small Target self serve only..

The staff working in gardening are so helpful!

Nice shady playground tucked away near Fulton.

Customer service from employees (Gama and Brian) the best

Worst service as far as delivery on appliances.

I can see the ocean from the top of some of the shelfs here! great view but i didnt like how there was furniture everywhere for some reason.

I asked for help loading heavy items into my cart, but instead of helping, employees stood by and watched me struggle to load my cart. The cashier was rude and appeared inconvenienced when I asked for help loading my car. Another customer, who was parked close to me, got no help, so we ended up helping eachother. Ill go to Colma from now on Thank You.

Not the biggest store, but 2 stories. Convenient location. Otherwise, just like most of them.

Nice storeThanks

Best Home Depot visit in a long time. Had 1 question for an employee. Got the correct directions. Found what we needed quickly. Short wait at the register. Awesome !

I LOVE THIS PLACE . And Staff is always around in case you every need advice or help with something .

I LOVE that I don’t have to access a freeway to get to a Hm Dep! So far so good as this one has yet to fail me when I am shopping. Although it seems small they have managed to pack a lot in this space!

Great selection and reasonable prices. Im mostly interested in tools and I am happy with the selection.

Return lines are about 10 miles long, but otherwise this store is so much better than the Lowes in SF its worth the trip.

Found all the items I was looking for to complete my painting project. Awesome customer service as well.

Has everything you need and gardening supplies too and a nice area to.👍

Well ruined location. Todays visit is because they seem to be the only Home Depot in the area that stocks accessories for my Rigid Shop Vac

Lots of shoppers out there today! Found what we needed. They have lots of holiday decorations and plants for sale. (November 27, 2020).

Security person was so rude, standing idly with their juice next to them. She barked at me to stand at the return line with such a poor attitude. The store wasnt even busy. The customer service at the return was friendly and nice but overall, at such a sensitive time in the country, a little kindness would go a long way. Maybe, thats what reality is.

Home depot has everything you need for home repair totally awesome thank you home depot...

Rose, at check out stand, is very friendly, cheerful, and professional. I look forward to shopping there again. The Asian guy in the electrical department was very professional and efficient as well!

It’s pretty good, easy to find and friendly staff

Clean safe place to shop

The Home Depot undefeatedly holds the World record for having the most items and merchandise in its field of home improvement and restoration. Second to none to its competitors elsewhere, at extremely low and fair prices.Home Depot has a huge variety of EVERYTHING for your house and garden and endless tools to help and assist this process!Employees are always pleasantly helpful, at this huge palace of fine and devine building and creating kingdom.There is really not much else one can verbally contribute, when trying to accomplish an understanding, that no one need going elsewhere for their needs in home improving!!!They truly got it all folks!Things you need, things you didnt know you needed, and things you will definitely need again and again at some point!You make us smile, Home Depot at the Westlake shopping center in Daly City!Five Stars of course!

Lazy workers no knowledge of materials avoid if possible

Friendly Staff, huge store!

Always a great experience

All what you need to remodel or fix your house with very good prices

Actual rating deserved is negative 5. How incompetent is this place that they will accept an online order for delivery the next day, then cancel the entire order and not notify the customer by email or phone call. What a joke this place is.

It was pretty good amd i reccomend you guys to go to buy yours stuffs

Theres everything you need for your house and more

Very organized and huge place. Staff I encountered was friendly and helpful. Huge selection of wall plug powered tools rather than the usual selection of overpriced battery toys

Im never disappointed when I come in this shop the service is alway helpful once they come in contact with you they dont leave your side until you are satisfy.

Gigantic store which meant it was more difficult than usual to flag someone down for help (purchasing spray paint so needed an attendant to unlock), but impressive selection!

Ill never be wow in a hardware store...in and out during cov19Would love to browse but nope

Most employees know less than me

I love this home depot. They have a great selection of bathroom cabinets upstairs

Home Depot is awesome!!! I love this store. They have great products and great prices. Most importantly, I received excellent help and support from employees. I’d like to give a special thank you to Nikko who is fantastic!I learned from a long-time employee that Home Depot is great to work for and very good to their employees. I loved hearing that. I love supporting Home Depot for all these reasons, and I love that they have online customer service in the US because it’s much better and it means we are supporting US jobs.

The key machine works here. The lines werent long. They were busy.

The customer service was good.

Unhappy with Home Depot

Pretty awkward layout, especially around the checkout, and the split level makes it weird. But they have an amazing collection of Halloween lawn decorations, and helpful staff.

Busy, however your staff are very accommodating especially Mr. Bato.

Black Friday, its so many tools can get cheap price.

DO NOT GO HERE IF YOU WANT TO AVOID COVID! Absolutely zero people in the store following the social distancing guidelines that they themselves had posted on their walls. The manager himself told me to calm down when I asked him to please not stand two feet away from me near the cash registers. No measures in place to sanitize anything or keep people a proper distance apart at checkout. This store is a positive disaster from a disease prevention standpoint -- stay away!

I couldnt find the UX offices, so leaving this review here. The home depot online ordering system is horrible. If you order 2 things from your local store, and one of them has to be shipped from another store, they will hound you to come pick up your partial order, and then tell you its your last chance, even if the rest of your order hasnt arrived yet. And if you actually go to pick it up, a few hours after the rest of your order arrives, and they havent stocked the 2nd item yet, youre SOL and youll have to make two trips. F this, I tried to keep my local option in business, but Im switching to Amazon until HD makes this better. Home Depot Corporate: Let me know when youve added a hold until entire order arrives button and Ill take down the review.

I came to this home depot for a replacement valve and facuat after the westlake home depot was out of stock; the website said they had 9 in stock. There was a very helpful employee who helped me get the right parts.

Well organized and plenty of parking.

Customer service is great, products are stocked only issue is the escalator has been shut off for the past month or so forcing people to wait and huddle up in the elevator

I am so frustrated and I am not getting any help. I bought a hot water tank from Home depot and the tank worked fine for about few months and started giving us issues. Called the support and dealing with them for about a month, finally they understood that the tank had an issue. I had to call a plumber again and got the tank replaced. Tank worked fine until few months back. I called home depot as I bought the product from there. I was told that the item has been a year and they cannot do anything. That is not the answer I was expecting from a company this big. I was told to call the support number which I did and I have spoken with 6 different person and yet this issue had not be resolved. This is what I went throughContact Rheem-First I was told that my power supply had an issue. I called someone to check and it was fine-Then they told me that the vent was install incorrectly. I had to call a plumber to redo the vents but still did not work.-Then I was told that to go and buy a tester to test the power supplies. Spend $50.00 but no power when tested-Then I was told that the front power supplier was not working and they have to send me a new one. Waited for about week, finally got that installed.-Worked for about a week and half. Then now it’s not working.