I was looking for two items that certainly arent high tech by todays standards, but they had exactly what I needed in both cases while also having a full array of very current products. I did request information on some of their smart products and the sales staff appeared very knowledgeable in all areas and took the time in a very pleasant manner to answer my questions. Very satisfied!!

This BestBuy location was a wonderful experience. They have a great appliances section that is larger and more extensive than other locations. They also have a fantastic home theater selection again carrying tv choices as well as audio brands not found in other BestBuys. If youre in the market for high end home theater or appliances options then the Danvers location is a must. The associate in appliances was also extremely knowledgeable.

Always a great experience when I visit. One of the last electronic (and more!) retailers with a professional atmosphere, Ive always found what I was looking for. They make sure to get you in and out as fast (or slow) as you like! Window shopping is never discouraged and everyone is pleasantly helpful. They do a great job at this Best Buy.

Took my son’s iPhone for repairs today after making an appointment online. Phone had a screen replaced in about an hour. Good service.

Best buy standard! Nothing to complain about

They good electronics on sale. Great prices

Very friendly staff. Knowledgeable of store.

I love BEST BUY because anytime Im looking for something on line or at the store,I always leave with exactly what I came for.I love the 24/7 Geek Squad,they can help with anything that has to do with Electronics, also love the people that work there,in every department the people want to help u and I like that 😀

Mow been to two stores. Naushua NH & @ Liberty Mall in MA. Neither wanted to actually sell a $1000 camera. All we wanted was to see the camera with lens that we would get in the box as the one on display was a different lens. One store didn’t have an “opened” lens & the other didn’t want to put one one.

Very helpful however I was buying a open box DVD player. It stated that it was in good condition and nothing was missing - I even double checked with the associate. When I got home, I opened it up and the AV cable wasn’t there. I will try and get a refund for it but it was still annoying. I don’t think I will be buying open box again.

So difficult to get someone to speak with and assist with a software renewal. On hold the first time for 10 min and then that individual transpired me somewhere else and I was on hold for 33 mins.When someone did pickup I was told that sometimes the phones just do that!!Maybe the folks in charge should know about this issue! I’m assuming they would have interest in the issue.

Horrible experience. My husband is an elite member for ordering all of our appliances from Best Buy, but we are done purchasing anything from them. A month ago, we were supposed to have a washer and dryer delivered to our house. The washer was brought to our home damaged while the dryer was delivered. The following week, they showed up and tried to deliver a dryer. The following week, they showed up again and tried to deliver a dryer. The week after that, they showed up with a damaged washer. The installers wanted to install the damaged washer, of course we declined, but he also showed up with a dead power drill. How he was supposed to install it was a mystery. We are still waiting for our washer we paid for a month ago. Oh, and when customer service tells you they will call you back, they don’t. We’re done.

At Liberty Tree Mall. Near 128 North n South. On Main Street n Danvers, near Market Basket, Mass Health Medical Building, CVS Pharmacy, Savers Store and Big Lots, Comcast service center, n Hair Dresser.Near $1 store, Target, Stapes, Kohls, Liguor Store, Marshal Store, Movie Theater, Coco Nails, Navy Store, Buffalo Wings Restaurant, Pandara Bread Restaurt. Clean n organize.Good customer service. Good price deals n mark downs. Excellent customer service, clearance, n holiday sales.

This visit was to the one in the liberty tree mall danvers. Staff super friendly, attentive and helpful. I purchased a dryer on line(not a great experience) had clicked on needing a dryer cord, but for some reason it wasnt included in the sale. Austin(manager) was on top of getting me one quickly, checking me out and staff was careful, courteous loading it.All around good experience

Sorry but this is not the Best Buy I remember, went for a laptop and a charger, and spent some time in the store hoping I can find what I need. I wasnt able to find. The laptop prices compared with other stores are almost double if bot 1.75 higher for a configuration that is less.As for the charger I need, I wasnt able to find one.Is a shame, it was one of my preffered stores

My husband and I have always had good experiences in this store in the past when buying appliances and computers and using the repairs service - always knowledgeable and friendly staff. Just wanted to highlight Rob and Andrew in the mobile department and thank them for their patience and support when I set up my new Samsung phone! I didnt realize how long the data transfer would take (partly my fault; partly not very clear through Verizon/Samsung/Best Buy relationship when a family member and I purchased our phones with a trade-in). It took over 4 hours, but Rob and Andrew were extremely knowledgeable, patient, and caring to me and other customers in the store. In fact, I was very impressed with how they handled triaging different customers that needed help in all sorts of departments while we were waiting for my situation to finish up. The store was understaffed, but they were working very hard to help everyone, and gave excellent customer service even with other difficult problems that came in. You guys deserve a raise - thanks again!!

I needed a samsung Galaxy A tablet looked at and the geek squad gave me a time to come back,and fixed my tablet for free,it was actually the charge port on the tablet,it has some corrosion on it,and they let me know eventually it will stop working,they day moisture got at it,though I store it in my house,maybe the air conditioning did it,they were very helpful and polite

Great to have a tech store where you can go and get knowledgeable people to help. Frayden talked to me about streaming devices and Im waiting for a senior staff member to call me back to set up an appointment. Then Frayden helped me purchase a new iPad and keyboard. Very friendly. Almost no wait at all to be helped in the store. Clean, cool, all staff wearing masks.

Had what I needed. It was even a bit less expensive than the other place we went. Friendly staff.

No phones in inventory but displayed for sale. Staff busy playing on their own phones. Very frustrating. Had to go to tmobile instead

The one in Danvers was great. Extremely knowledge on my questions I had. Explain to me as a non technical person. Employee give me a lot of recommendation.

I have been going to Best Buy for years. The people that work there are awesome at what they do. Ten 🌟

Manager was rad. He helped me out even though he wasnt part of the department. Tell him we said hello from Costa Rica.We used our iPad Pro to take this shot and edited it with LightRoom. @xoxo_Cait on twitter made it.

Ok, bring honest. Best buy is my weakness. I go in to look around and always end up replacing something. I love it here. My computer problems solved. Ive even rebuilt computers through the geek squad. Love best buy

When I had gone looking for a new laptop or desktop I thought to go to Best Buy. I walked in with a friend and was greeted by an employee at the door. They have it set up to ask what you are interested in and then they send you to that area after notifying an associate to meet you.We were directed to the laptop/desktops. We met a younger employee, maybe 26-35yrs who asked us what we wanted. When I told him I wanted a good computer for drawing and light gaming he pointed me to an Alienware desktop tower for almost 1799 then said if you wanted middle of the range an 899 tower. He showed me the most expensive all in one desktop, 1999, as well without one word of asking for my budget or acknowledging the fact that light games did not mean Call of Duty or Final Fantasy on the PC.I thanked him and right after he said if I needed something to call for him before walking away. Now, I was torn seeing as he did not help much and it seemed that he was trying to bank on a commission in selling the more expensive items. My friend and I left due to the clear fact that he was not interested in helping to address the basis of what customers need, their budget, and then how to get them to the best middle ground.It was almost like fast food shopping. The employee at the entrance takes your order, sends you to where you need to go to pick it up, and then the employee there just wanted the money for it. We ended up leaving, took a chance at Staples and I not only found my new laptop, I was able to get my old one fixed and meet some wonderful associates. Staples beat out Best Buy in service, price, and opportunity.

I would not recommend coming to this store if you have an online order. They may not find your order even if you have your confirmation email and order ready email. They are great at pushing the customer to other employees and giving very boiler plate answers without checking on the actual status of your order. Order is still processing um... I didnt give you any information about my order. Please call our customer care line but I have a confirmation email here are you able to help? Your order has to be shipped here and we can activate it, please wait for an email from us I have the email. Please come back when you receive the email.Enough said ..Wait no, one more thing.The staff was bad mouthing each other to me as a way to somehow make me feel better about my order not being found.A straightforward answer would have been nice. At least my two hour drive would have been worthwhile to not leave in confusion and not know when and if Ill ever see my order.

Nice for a store you can not call by phone.

I went in with the intentions of buying a new laptop for the first time. I did my research ahead of time but wanted to be able to speak with a computer sales person to see if maybe there was something comparable that I should look at. After waiting about 45 minutes to speak to the one salesperson working in this area, they sent the cell phone salesperson over to help me. He was nice... but couldnt really offer me anything other than yeah, that ones good. So I just ended up getting what I already had picked out, which I love the laptop. The experience was just kind of meh. I could have just ordered the laptop online, but I wanted to consult with an associate before dropping almost $750 on something.

I liked the staff at the door directing me to the department and radioing a service rep to assist me. Nice job

Need help buying photo scanner. No one around. Will order one online from amazon and figure it out

I asked them for a turkey sandwich and they did not provide. Terrible service

Very nice and friendly here. They price match a product for me even though it was displayed on the wrong location (a new model, older model wasnt in stock anymore) The customer service doesnt get any better than that.

Id give 5,But Im having something delivered actually today and the time frame has been 12-8 since I purchased the item.And they called me yesterday instead it would be 12:00 to 2:00, Great!So I made arrangements, and then last night I got a text and an email saying they were coming 1:30 to 5:30.Im not happy it was so last minute and I had to change my plans around.

I dont know much about the place, but the customer service was top notch! The first smile was what I needed, and remember, he had a mask but I could tell he was smiling!, the attention of the tech guy, how he invested in getting an answer for me...priceless! My first time in the store, and definitely will go back.

Jesse helped me numerous amounts of times with figuring out what monitor I should get for 4K gaming. He also helped me figure out what wiring I need for streaming to my twitch/YouTube channel. Ask for this guy he was awesome! I live in Boston and only came here because I knew Jesse would be the best help I could get. Give that man a raise!

Nice no price checkers worked though

Great customer service, very polite and knowledgeable of their products.

Perfect for waiting the 435 or 436 bus to Central Sq of Lynn. Public restrooms are allowed to shop at Best Buy. They sell video games and computer games in stores and online.

The death of the salesman:I used to like Best Buy because the sales reps where really knowledgeable, helpful, and available, but sadly the pandemic has ended all that. I recently went to Best Buy in Danvers to get a new phone. The gatekeeper asked me a few questions about how I needed help. However, she interrupted my response to wave me to the phones section where there was a line to speak with a sales person. I ended up purchasing a phone online, because If Im going to do my own research, Id rather do it at home. This was a mistake because I had a question about setting my phone up. When I returned to speak with a representative the gatekeeper, after the most cursory of exchanges, told me to make an appointment to see someone from Geek Squad and it would cost me $40. Rather than make a third visit to this establishment I went to the return counter, and oddly enough the fellow giving me the refund was actually quite helpful. If he had been working elsewhere in the store they might have kept my business. At the AT&T store in Northshore Mall I was greeted by a salesman who helped me select a phone and set it up (the issue Id had was solved within 5 minutes) and didnt once treat me like I was wasting their time.

Customer service was excellent, from questions to bringing it out to my car. Great job!!

When you go to Best Buy in Danvers, look for Rob. He is the best sales associate in that store and has been my go-to for years. Especially now where people just want to be in and out and get exactly what they need and know theyre getting the right thing without having to come back. Rob is that go to guy every time. I have spent thousands of dollars with Rob and outfitting my home theater system and my home electronics. This time I just needed something quick and simple. Always able to help.

Picked up a new ipad for my wife they gave me a great deal plus $100 trade for the old one.

Recently stopped in to buy a answering machine with phone. Very low stock and even less sales reps available for any assistance or at the least a yes or no answer. After 20 minutes And 3 Ill be right with you. I ended up in appliances and Brian not only helped with the phone but showed me models and answered questions on the kitchen appliances I am planning to replace.Brian should get 6 stars but the store is down to a 2.

Went to buy a gift, I could not find anyone to help me. All of the research I did online was waisted because the model numbers on Best Buys products are different that way they dont have to ever have to worry about honoring their price matching guarantee since no one else had that same products, then I waited in line for almost an hour. Basically a horrible experience. .

Too pricey, Ive never been able to get someone to help me unless I run around the store for at least 20 mins looking for people, then the help is mediocre. Ive gotten a good deal and help recently but that 1 of maybe 2 time in years

Wildly unhelpful. I went in looking for wireless speakers and he immediately insisted without asking any further questions that, you dont want wireless speakers. He took me to a room with speakers that must cost thousands each. I cant afford that.

Ordered an open box laptop online that was listed as satisfactory. Drive an hour and a half to get to this store. Find out it doesn’t include the charger. Look online for the charger, it’s $130. Best Buy refuses to reduce the price or work with me in any way shape or form. Was told to take it or leave it. Trash customer service. Hope Amazon puts them out of business.

Online order pickup always smooth especially if worker is a Celtics Fan !!!!

I will start by saying that this particular store is over 2 hours away from my home and most of my negative experience is not directed at the store itself. That said, I made a purchase online and scheduled for pickup in store. Prior to pickup I attempted to contact the store over the phone to discuss some of the details. After over an hour of holding a person answered and asked for the zip code of the store that I was inquiring about. This is when I discovered that when you call a Best Buy store, you dont actually speak to that store. I was put on hold briefly before being quickly hung up on! So without actually speaking to the store, and with more questions than answers, I drove over 2 hours to collect my purchase. According to my emailed purchase confirmation, most orders are available for pickup within 1 hour, over 3 had passed at this point and my order was still not ready. The associate at the location was very helpful though and he had my order ready to go in about 15 minutes. I will also note that the store was very slow and plenty of associates were available so Im not sure why my single item purchase was not ready for pickup 3 hours after the order. Overall, very dissatisfied with Best Buy telephone hold times as well as their telephone operator! I cant figure out why you cant just call the store directly especially given the clear failure of their current telephone system. Definitely one of the worst experiences Ive ever had with any retailer! The reason for 2 stars and not 1, was the quick response and courtesy shown by the store associate upon my arrival, although my order should have been ready long before my arrival.

Customer service was poor its like they didnt want to be to work

The workers were super helpful and the store was very clean.

Good deals good food keep me away from chocolate!!

Danvers Best Buy has the most knowledgeable employees so far better than any of the other Best Buys I have gone to. Never had any rude employees or ones that hover over you and always had a pleasant experience.

Terrible location. Employees provided inaccurate information regarding an exchange for a defective product. Had to pack a 65 inch television and bring it to the store..as directed by customer service the day before IN THE SAME STORE, only to be told they would not exchange or store credit it until geek squad saw it IN MY HOUSE. Manager on duty refused to provide any assistance. Best Buy high level member... DOESNT MATTER...300 dollar protection plan...DOESNT MATTER..try to reach out to corperate for some help..THEY DONT CARE...don waste your time or money with best buy. There are plenty of other retailers with much better service who actually want to help their customers.

They had some stuff I was looking for but you probably know their inventory better than they do

Excellent experience with the folks at Pacific Kitchen, who helped us with a humidifier. Super friendly and professional. Thank you!

I needed and electrical extension cord, didnt have what I needed. They only had computer type of cords.

I needed assistance with geek squad. The store was almost completely empty and no one was near the geek squad counter. The boy working the counter refused to wait on me because I didn’t schedule an appointment. I told him I can from 4 towns away and he still refused to assist me. I tried to schedule an appointment but it needs to be done on line. Each time I tried the site was down. When I called the store it’s automated and tells you to go to the website. I tried calling the store to talk to customer service for assistance and the automated recording picked up and I was on hold for 10 min. I had called twice. Completely unacceptable!!!!

I unfortunately visited this best buy 4 times in the past two weeks and everything has been disappointing. Every employee I asked for assistance told me to ask someone else. The only way I could get someone to help me is to almost trap them in a corner after chasing them down. I am in the process of building a home office and they couldnt have made it more difficult. If the employees spent half the effort they put in to their hair every morning to actually doing their job I would have spent thousands there instead of giving my money to Microsoft center.

When you go to Best Buy in Danvers, look for Rob. He is the best sales associate in that store and has been my go-to for years. Especially now where people just want to be in and out and get exactly what they need and know theyre getting the right thing without having to come back. Rob is that go to guy every time. I have spent thousands of dollars with Rob and outfitting my home theater system and my home electronics. This time I just needed something quick and simple. Always able to help.

Good Place - Almost Extinct

Lasts emploees no atention to costomes

I have been shopping at Best buy for years.. never had a bad or negative experience. Keep it up BB!!!

Phenomenal service last time I went. Was looking for a line out put converter for my cars stereo system and was helped by James. Great guy and very knowledgeable!

Was disappointed with the number of staff, no one was there to get me the item ready to go. I had to wait for 50 minutes until one of the agent came to get my item from the stock.

Not impressed in the least with customer service at this store, staff is not pleasant and indifferent to helping. Had an appointment to service my iPhone only to find out that they actually cannot do anything. They are only listed as Apple Support because they are a certified retailer apparently, which makes no sense whatsoever.

I bought 3 alexa devices one of theme for $40 and the others for 25$ so I tried to return the 40$ one but I didn’t have the box for itI used one of the 25$ boxes since there the same but at the register I explained to them the situation they said yes yes but when they returned it they give me back 25$ so I told the that’s exactly what I was talking about then a manager name shows up he’s name jarred he’s rude and just I said I can’t do nothing you call 1800 Number1800 number are the store are the ones could take care of it so I lost $15 and the Inshurance I’m not upset about money just upset about people don’t wanna do there job

Typical best buy, sometimes the line to get in outside adds up but nothing too crazy

They had one line for cashier and return . So people were confused. This also made people think the check out line was extremely long so many people put there stuff and left. I wanted to do the same but I promised my 7yr old she could get a toy . This system will never make any sense unless you want people not to buy anything.

Interrogation at door only to have zero floor coverage. one person I found couldnt leave his department even though knowone was there. Another kept telling people he was helping someone else as he slowly walked around the store. Good sales tactics....Luckily targets was next door!

People at the store were very friendly and helpful. They helped me get my new phone setup quickly and safely (Written during Covid). Store was doing a great job with Covid rules.

Unbelievably helpful and efficient staff.

Great store for everything

Best buy.One hell of a selection. Helpful staff. Busy busy. Electronics tend to be a bit pricey

Went in to purchase a laptop Friday afternoon. Had some questions and there was NO employee in the dept. Left after 20 mins. You lost a customer permanently, Danvers store!

Always good service save for one guy in the laptop, tablet area.

Good selection! Wipes and hand sanitizer ready to use. You just cant beat trying tech out in person.

If u must smoke....plz don’t do it in front of the mall entrance. It’s a high foot traffic area between the mall customers and gym patrons! And since it’s a well sheltered area, the nicotine odor lingers.....

Inventory system is terrible. Customer interaction skills are lacking to say the least. Not spending money here anymore.

I went to buy an iPad, I knew what I wanted, I walked in and nobody assisted me just finish the purchase, seems like Pam at front door was having a bad day, she was unhelpful and super rude. You can treat your customers poorly like they do.

Tried curbside pickup and it was an unfortunate experience; if you plan to order online and pickup, go inside. Management had 1 individual working 14 curbside pickup spaces. All but 2 spaces were occupied when I arrived. Watched the 12 others in front of me receive their items (again, one associate going out to the car, back into the store and out again with the item). This took 15 minutes (understandable). I then watched as others arrived, received their items and left. After another 10 minutes and 5 customers later, I got out of my vehicle and went inside. The associates at the check assured me that my items was on its way to my car. I explained the situation and received the same answer; at that point I asked to speak to a manager. The manager assisted but took another 20 minutes to locate my item (it was indeed buried/lost and was not on its way out to my car). I then got to carry my item (a toaster/air fryer) out to my vehicle myself (in the rain, the very reason I chose curbside to pickup. Manager appeared to be annoyed that they had to help and gave me a disingenuous, half hearted apology as I left. Management should be better prepared to serve their clients a few weeks before Christmas on a Saturday, no less, and staff more than one individual when it gets busy as it was today. Will need to take my business elsewhere the next time Im looking for an appliance and/or technology for my home if this is what I can expect from staff in this store.

Works are not helpful and rude. When i told them i wanted a laptop they told me so what and just to order it online when there was 4 in the locked storage display case

Good prices and lots of variety but the keyboards on display are all messed up and people steal the keys cuz they have some sort of disorder.

I’ve tried calling three different Best Buy locations to find Philips hue fixture for a electrical job. All three Best Buy’s never answered the phone! I can see why amazon is going to run them out of business. Amazon’ ing everything I need to my front door. Best Buy is the next circuit city; spiraling the drain as I type.

Great staff and very helpful.

Very knowledgeable and helpful staff, wide variety of products. They do price match also help you with recycling your old electronics. Plenty of parking. Various other stores around you can multi task in one stop.

Was more expensive than amazon

Great selection and prices. I found one representative immediately and he took great care with me and I made the purchase right away.

Came this afternoon for a curbside pickup of The Last of Us 2; sent in my car/spot info and waited 20+ minutes. I didn’t much mind the wait until the employee delivering came up to my window with no mask on!?I would hope the experience inside the store since reopening is better. While I appreciate curbside still being available, I would not recommend it.

Soo.. its great that you guys wanna keep people safe... but, seriously.. fix your customer service... its tanked ... if you guys cant handle the customers then dont let that many in.. not have your employees give 2 over priced options then take off before we can ask questions about other computers.

Great products but could use a few more staff members to assist their clients

Wonderful service and great staff

Made two appointments for an iPhone battery replacement. First appointment not found in their system even though I had email confirmation. Service not completed. Made second appointment over the phone and triple confirmed a same day repair. Got to the store on time and was told it couldn’t be done. Service not completed again.

They advertise items but the store was empty. Nothing i was looking to buy was in stock, the display was there but nothing in stock, plus it also took 35min to actually get the attention of an employee to assist while 6 of them were hanging out in the front of store by a kiosk of some sort when entering store. So instead i purchased my items online.

Awesome customer success

Went to buy a TV. The staff was exceptional. Extremely knowledgeable and no pressure. Great experience.

Great place

Lots of staff very knowledgeable, friendly atmosphere, and decent prices

I’ve been multiple times and while I don’t adore being stopped at the door to ask what I’m looking for it does streamline the experience somewhat and makes finding things smoother

Got help quickly when needed.