We recently bought a car here and Donald Durand took such great care of us. He will work with you and will get you a car that is affordable and dependable. These cars do not leave the dealership unless everything is gone over with a fine tooth comb. We will come back again for the next car!

I received a more than fair offer on my trade-in and an extremely manageable, affordable payment plan for the vehicle I was sold. Donald, the salesperson, was very knowledgeable and friendly, and I honestly believe the staff there worked to get me the best possible deal. I couldnt be happier with the results.

If your looking for a place to go to buy a car this is your place and BILL POWELL IS YOUR GUY ! I would recommend him to everyone I know . Me and my wife came here indecisive and bill took his time to help us through the whole process. His personality is phenomenal and he made everything so easy for us . He really is an amazing salesman while making us feel comfortable throughout the whole process! He definitely will be the only person we do business with from here on out !

Love this place!!!!! Came in with unrealistic expectations expecting the world for nothing, and Brian went above and beyond to get me into a great car that fit my budget with very low miles. I can’t stress enough how helpful he was and how pleasant the experience has been. They even stayed late for me on a Friday to pick up my new car! Love detour cars. They’re truly the best!

Bill delivered outstanding service while I was in a real bind! From the moment we walked in, we got the vibe that Bill and his entire staff wanted the best for us and to help as much as possible. He worked quickly and diligently to put us in a vehicle we were VERY happy with...

Detour Cars is great. We have used them several times to get cars over the years. Bill is incredibly helpful. They always are great. I highly recommend getting a car here.

I walked in this place not expecting anything, I have an older car that has been fine for me but Im in the reserves and just found out Im heading on duty down to Virginia and then Indiana for 6 plus months and just knew my car wouldnt hack the commute to either one of those locations and I wouldnt feel safe. Although Ive been working hard on my credit I was nervous about getting a decent car and someone who would understand my history. Donald was honest with me and laid down a great path to a great car and gave me great tips. Im pleased with my experience with him and look forward to giving another great review about my new vehicle after a couple months of having it. Thank you so much.

Excellent service,easy, no stress,great deal,Got exactly what we wanted. Bill Powers made it a pleasant experience. I would go back in a minute and would recommend it to anyone!!!

I’ve worked with Bill twice now buying trucks and he’s been extremely helpful both times. He treated me as if I’d known him forever and made sure I was happy with my purchases. I’ll definitely be back for my next Truck!

We had a very positive experience at Detour cars. Bill Powell treated us with total respect and made us feel like we were old friends. No pressure. Got us financed, gave us a great deal and the paperwork was flawless. I highly recommend you stop in if you are looking for a used car.

If u want to buy a car Definitely come over Detour Cars!!! BILL IS THE MEN you need to deal with! He treated me and my wife really nice n really took care of us l! He’s Amazing! Thanks A lot Bill!

Pleasant and polite. Easy to work with and they will work hard to get you the best deal. They are honest and cut to the chase so your not wasting your time! Very happy with my experience after having difficulty at many other dealerships!

I went into Detour Cars not knowing what to expect after dealing with some previous dealerships that have been nothing but a huge waste of time however I was pleasantly surprised with my experience. Donald was extremely helpful and truly worked hard to find me a dependable car within my price range. He was very honest with me and made the entire car buying process a breeze. I will definitely go back to see Donald when Im ready to trade in my car and hopefully get my husband that pick-up truck that hes been wanting!!

Just had an incredible experience at Detour Cars. My mother and I went to look at cars originally with no intention of buying (though we were very quickly drawn to the HUGE selection of high quality cars). With her having good credit and me having no credit, we were a little concerned about pricing. We both work full time and have stable income, and Bill worked with us in a friendly and intelligent manner, explaining how things worked and giving plenty of advice for a first-time buyer like myself. He definitely knows what hes doing! There were no gimmicks, there was no pressure, no hassle, and no worries.He managed to get me an incredible deal on a 2014 Jeep Patriot. Its an absolute dream car, and he made it VERY affordable! Thank you Bill! I look forward to many years with my new car!

Me and my mom came here to find me a new car. I was in desperate need of a new car and having bad credit I was pretty sure I was going to be turned down. Donald was awesome. He made me and my mom feel at ease. The whole experience was highly satisfactory. He went out of his way to get me the best deal possiable. My new car is exactly what I was looking for couldnt be happier. My mom and Donald hit it off instantly chatting about the good old days. I definitely recommend that you come here for a used car, ask for Donald he is the best.

Staff is not great at all. He spent more time away from the desk than explaining things. They wont give me the correct info to my trade in and i have been waiting for days. The service department looks at the car but dose not fix the actual problem. Do not recommend.

This was my third car purchase from them and this was the newest car with the least amount of miles I have ever had. They are friendly and have some great vehicles. Every transaction has gone smoothly and Donald is honest and personable. I received all of my paperwork and they were up front with everything.

Detour cars is great I had Donald helping me pick the right car for me. It was hard at first and Donald made magic happen when I thought it wasnt possible, after showing me a collection of cars to fit my needs he finally found the perfect car for me and its a 2015 Toyota Camry SE. Everything Donald and I were looking for and if you need a car good credit bad credit or maybe zero credit like I had you might get as lucky. I highly recommend Detour Cars for anyone searching for the right vehicle and while searching for the vehicle you need the right person by your side and Im extremely thankful for Donald.

One of the best dealerships ive been too Hands down!! Bill Powell is a real down to earth guy and will do his best to work with you. Ive been to several dealerships in the past couple of years and I would recommend this one out of them all. Will definitely refer anyone I know to this dealership!

Bill Powell rocks! I was in a bind with banks and other loans affecting my credit do to a recent divorce. He pulled some strings and made the impossible happen. Very polite and down to earth. After hearing of my military experience he was thanking me more than I thanked him for helping get a truck I’ve wanted for years now. I strongly recommend this place especially if your in the market for a truck! Thanks again Bill!!

Detour cars and Bill will be the only place I go from now on. I worked with Bill after my old Ford Explorer finally had enough and didnt pass inspection. I had a pretty tighno budget range but they were able to get me the finance needed with very little down. For those who want trucks, they definitely have a good range available with good turnover.Cant recommend them and Bill enough

This is the worst place to buy a car...They will take advantage of you and sell you something that is not drive able . Any review about this place being a great place to buy a car is false do not believe it. Save yourself the aggravation! Just to let everyone know about the response from the dealer seems nice and correct. But who ever wrote has no idea of what happened. The 2002 Infiniti I bought was blue booked at about $1100. So you can see where they screwed me there. There was no 2 year nation wide warranty as I had declined it. The car was 13 years old and not drive able for the first 6 weeks as I had to have it towed back the once a week for about 6 weeks as it was nothing but problems.The car just stalled on me in the middle of the street with a family member inside which is not very safe to me. Also note the under bottom of the car was decaying from rust that I was not told about until I brought the car to my Mechanic. And I had also called about 5 times to speak to a manger and its been about 10 months + awaiting his call. Dont be fooled by their caring responses. Dont trust this place !!!

Do not go here for a car. You will 2-3times the value of the car you buy from them. I purchased the warranty and have been in a few times the mechanic was amazing but the owner refused to pay for some of the repairs that were supposed to be on my purchased warranty. The salesman absolutly took advantage.. he showed me a 2014 Jeep and then sold me a 2011Jeep for the price of the 2014. Just Awful people.

Just had the pleasure of buying my newest use car from these guys. Has a great experience. From the moment I called to the time I picked up this dealership took care of me. My credit was ok but not great after a recent divorce but it never mattered here. They got me a great car in my budget and my salesman Bill, was very easy to work with. While I was there I was amazed at how busy this place was, but nowadays if you treat people right thats what happens. Thanks Detour!

This was probably one of the first best experience I ever had. I didint expect to get approved after having bad credit! Even though I could not have the car I wanted Donald made it possible for me to get a car I would take no matter what! I thank you Donald for all your help and we definitely will be making business again!

I have had so many problems with my car in the 2 years Ive had it. I currently have a HUGE issue and their phone lines keep hanging up on me. The only reason theyre getting even 3 starts right now its because the MANY times Ive had to bring my car in, Joe in the service department was always nice.

Being in car sales I know what to expect when you walk into a dealership. Joe and the guys at Detour Cars are everything but your stereotypical dealership. They are very straight forward and honest. I felt right at home when I walked in. I would definitely recommend them if your are in the market for used car.

Recently bought a 2013 Honda accord. love my car ! couldnt be happier! Donald was fantastic ! great service. made me feel at ease, especially where buying a car can be very stressful. even after I had left the lot and bought the car, Donald still emailed me within a couple days to check in to see how things were. would definitely recommend this place, and ask for Donald .

I couldn’t believe this place I cant believe that I got credit here to finance a car the owner Donald the owner of detours cars was excellentHe helped me finance my first car I and I had no credit he explained to me the ins and outs about financing a car handled all the paperwork this place rocks 5 stars if you need a credit go see Donald at detour cars he will do all in his power to help thanks again to the detour cars team

Came upon detour cars on google, went down to check an Audi A4 and ended up going right inside and meeting Bill. What a man!! felt right at home buying the car, no shady deals or anything, ended up hooking me up with the exact Audi i was looking for. 10 outta 10 for sure

Walked into Detour Cars in Danvers, Ma. and was immediately welcomed by Donald. I stopped by in search of the perfect truck. I am a 20 year old landscaper with good credit but usually do not get taken serious by salesman due to my age regardless of my good standings. This was not the case with Donald. He listened to everything I wanted and ultimately got me into the truck of my dreams at a deal better than any other dealership could have pulled off. HIGHLY, let me repeat that, HIGHLY recommend going to Detour Cars for any of your car and truck needs. They WILL get you into the car or truck of your desire, and if they cant, than its simply not possible.Thanks again to Donald and the Detour team.

Buying my camry from this dealership was by far the easiest buying experience i have ever had. I have bought 7 vehicles in the past 20 years or so, and for the first time I was actually impressed by the way this dealership handled it. Wasnt rushed, had plenty of options, treated with respect, I could keep going but I suggest everyone check them out and find out for themselves.

I would just like to thank Donald Durand sales rep for detour cars I give him and detour cars a 5 star rating I went in with bad credit my boyfriend had none ..they tried to get us together on a loan which didnt work out but Donald kept fighting for us to get a car he got ME a loan for an amazing vehicle a 2014 Chevy Cruze which is simply amazing ....I would recommend Donald Durand at Detour Cars he WILL get u into a wonderful vehicle ....Thank u Donald its a dream come true

Really nice people here. They really work to get you approved and get you your vehicle within a day. Really recommend them.

Im a first time car buyer and Donald made my experience more than easy. I would recommend this place for anybody who short on money but wants to get a decent car. It was great experience and again Id like to thank Donald for all the help.

Bill was excellent! They really helped out and acted swiftly to accommodate. Would recommend to anyone.

Donald was such a help with purchasing our new car. To be honest its because of him we are driving our new car, very professional and helpful. I would recommend him to anyone looking to purchase a new vehicle.

My name is Kelly (dont know why this is under my daughters name) & I just bought a white Dodge Grand Caravan from Bill & he was awesome he never made me feel pressured or like I had to buy anything he worked with me & my husband to get us the best possible deal & was just genuinely friendly.. I would definitely recommend him to anyone

Everything was nice before the purchase and until the purchase, i was ask by salesman to give a good review and i told him I would, but after everything was approved the service went downhill, the vehicle had problems immediately after and there was always an excuse, we drove the car 3 times back to the dealer within the first week and unfortunately we had to fix it elsewhere paying out of pocket! I personally will never recommend Detour Cars to anyone this was back in May 2017

Detour cars is where i pop my car buying cherry. As an Uber driver i was told it was near impossible to get a car there due to lack of income proof. But Donald was the one that came through for me and made a car owner. Not only that, i was able to walk out of there with a 2014 Camry with under 70k with a bad credit. I am thankful and appreciate the works that was put in to get me approved. I would definitely recommend those guys because they will do whatever the can to get you in a car and their innovatory is superb. ThanksThis is part 2 of the review, picked up my car today, a week later after the initial process. Man it was an experience Ill never forget, these guys at Detour Cars knows how to take care of their customer the best way they can. There was in issue with my insurance so it wasnt guaranteed I was gonna leave with the car but theres no I in team. Another gentleman by the name of Bill decided to step in and join the fight with Donald and right when I was about to leave be told me to hang on just a minute. And 30 minutes later I walked out with my car, Bill called my insurance that was supposedly closed and got in contact with an agent and persued to have the agent sent the right documents. It was one of those days I felt special because these guys made sure and did everything to make sure I got the car. Thank you Donald and Bill and detour cars, I highly recommend them

I purchased a used Lincoln MKX about 2 years ago. I could not have been more thrilled with the experience. I was more than a little worried after I had read some of the reviews, along with some of the experiences I had with other dealerships. It was fantastic.Fast forward 2 years, now its time for a new to us car for my bride. Again, the experience was top notch. Bill was strait forward with us and we were able to walk away with a Nissan Rouge for the Mrs.Again, thank you Bill, youve earned both this review as well as my business in the future.Thank you again.

Had a wonderful experience at this dealership on 4/5/2016. The sales staff here is friendly and knowledgeable and the cars looked great. I ended up buying a brand new car but if i was to buy used, this would have been the place I would have bought from!

I recently referred a buddy of mine to go here and check out a couple cars I noticed. He was treated so well that I decided to come here and was treated with the same service I would expect. I rarely do online reviews, but they deserve a lot more than that.

I have bought 2 vehicles from this dealership within the last 2 years and Bill was my salesman both times. My boyfriend and I love our Toyota’s that we bought from him and would refer anyone to him to buy a vehicle.

This is my second vehicle from detour and I have to say these guys do it the best. Easy process and no games. My salesman was Don. First time I came here my credit was not that great, but 2 years later im back on track and now I bought my dream truck. Thanks again to the guys at Detour Cars.

Just recently got a truck from detour cars runs like a top. The staff there is great they realy try there best to find something you want. Donald worked hard to get me the the truck I wanted at the price I wanted, no complaints from me.

I’ve had an amazing experience working with Bill at Detour Cars. I’m a repeat customer, and after buying my first car from this dealer I knew I’d be back. Unfortunately the car was totaled, and I immediately knew not to look anywhere but here. They work with you to ensure you’re guaranteed your money’s worth. Very trust worthy and I highly, HIGHLY recommend.—————3 years later and I’ve been meaning to update my review (which I was essentially pressured into posting as I was buying the car). First things first, they basically tell you which car you can get. So if you go in with a particular car in mind, I’m not so sure that’s the one they will show you. Also, when we went to test drive both cars purchased from here, the batteries were both “dead”. Had I driven both cars before purchasing them, I would not have because they both lagged when pressing on the gas. The cars are not cleaned, at least not thoroughly, before handing them over to the new owner. I found business cards from the previous owner, along with candy wrappers in the drivers side door. When I realized that the car was lagging, I called to have them take a look. I brought it and they told me nothing was wrong. I then took it to the Toyota dealership where it was corrected. I was sold into a 2 year warranty (they threw in an additional year at no cost for going back for the second car), but when I called to see if something was covered, they routed me to call the warranty company. The company then rerouted me back to Detour. I called multiple times and left messages and no one ever got back to me. I will personally not be going back, and advice you look elsewhere first. Adjusting to 2 stars because at least my car is still running.

Since I had the car it’s been working great I haven’t had any major issues with it if you guys contact me can you guys call me I would like to continue my maintenance with tou

Detour Cars is a great one stop dealer to get you on the road quick with minimum hassle. Friendly staff and the help you need to make for an easy car buying experience

My husband and I have been going through some tough financial situations and we went into Detour Cars with zero expectations. We needed a safe and reliable car big enough to fit our large family. Donald and the rest of the team at Detour Cars made that happen! They worked with us to not only find the perfect vehicle for our family, but to get us financed. Donald was very pleasant and patient. We have been turned down so many times, leaving me with tears. Today, I left with tears, only tears of joy! Thank you Donald for everything. We highly recommend Detour Cars! Its a new beginning for us!

Donald was great! I showed him the truck I wanted and he got me approved, and for a lower payment than I expected. Thank you Donald!- James Power

Greatly appreciated excellent service thank you Bill for putting me in the exact car I wanted absolutely satisfied 100%Bill made everything that much easier for me.. detour cars is highly recommended

Very great experience Bill helped me find the truck I was looking for. Will definitely shop here again in the future

I just bought a car 3/4/2017 and DONALD was my sales person and he is the MAN... I have bought many cars in my life I would go back again and again... Donald is HONEST, KIND, and TRUST WORTHY. If you are looking for car called them and ask for Donald and tell him Shanice sent you. :) Thanks a Million Donald I LOVE my Audi Q5

First off, i never write reviews, but im so happy to have done business with this company. I did a lot of research on the truck I wanted and this dealership had a lot to pick from. My sales guy was professional and informative. Will be sending my friends and family to Detour Cars.

Went in a few weeks ago in need of a car but pretty sure I would not be approved due to poor choices I made when I was younger, but Bill was so nice and extremely helpful. He got me approved and into a car within a few days.

2nd vehicle with detour, and they really are great. Willing to work with you, and go the extra mile to get things done. Special shoutout to Bill, he was awesome and super helpful. Id recommend to anyone looking for a fast, easy experience!

Never written a review before, but after i recently totaled my camry i was in need of a replacement. Found this place online and was happy I did. They had a lot of cars to pick from and the whole thing took less than an hour. Picked up my car a few days later and I cant say enough good things about these guys. My salesman was professional, courteous and patient. I will be telling my friends and family to check em out.

The worst place. Major RIP off people. Please dont ever trust them. Please dont fall into the trap

I had an absolutely amazing experience with Detour Cars. I worked with Donald Durand where within 1/2 hour got me approved for a car for my daughter & in less than a week she drove away with her 2014 Honda Civic! Im looking forward to purchasing my next vehicle with Donald!

Detour Cars gave me a great experience with the process of buying my first SUV. Bill Powell is amazing and really funny! The rest of the staff is really nice too!

Just purchased my second vehicle from Detour. I walked in and handed Donald Durand a list of somewhat unrealistic expectations. Trading in an upside down loan, adding sales tax, and getting me into my dream truck under a certain monthly budget. You guys never cease to amaze me! You made it happen! I had zero credit when i walked in two years ago, and because you gave me a chance when no one else would. I have been able to build my credit, followed the steps you all recommended, and came back for the vehicle i always wanted. Not only did you make it happen, but you came in 100 under my max monthly budget, AND lowered my APR% which only makes my credit score go up! Detour has my bussiness for as long as im driving. Highly recommend! Thank you to Donald Durand and all the staff at Detour!Jeff F.

This is my second car from Detour! Bill Powell is God himself to my family! Someone stole my car and totaled it throughout the whole process Bill checked on me and made sure i was back in a car and not just anycar the car i told him i wanted! He made it happen like he always does! I refer all my friends and family to this man!! Thanks Bill for keeping a smile on my face!!

Went there and they actually cared! They are a great place! If you need a car I say go here! Bill Powell is who I dealed with. He was honest and kind. A+ service!

I bought a car from Bill powell. I highly recommend him it was a great experience. Professional and great service after sale.

Picked up my new car a few days ago the guys at detour were great really helped me understand the buying process and got me approved on a newer vehicle than I thought I could afford thanks again detour

I do not leave reviews for anything. I own my own business and I understand the reviews can be damaging and sometimes not true. I just keep away from it. But this place needs to be reviewd. If you have an ounce of self respect for yourself you will NOT use these people. They are the most unprofessional and uneducated people I have ever met. I did not realize it was a subprime car dealer only. If you have bad credit dont be misled and think they are helping you. These guys are bad. Bad people. Watch yourself

Donald Durand is a phenomenal salesperson. He really came through from me. I have student loans and was worried about getting approved for a car without a cosigner. Long story short, Dinald made or work and I got approved for the best autoloader possible. Thanks so much, Donald!

I was in the market for a pickup truck and was doing my research for a few weeks as to what kind of truck I really wanted and where to buy from. I came across Detour Cars and was intrigued by their vast selection of trucks for sale. So, I decided to take the hour ride up on a Saturday morning just to see what was available. I was approached by Bill Powell (salesman) and started discussing what I was looking for. It was ironic because I had a couple of specific trucks in mind before I went there, but once I arrived and saw their selection, I saw one truck that just caught my attention. I then spent the next 3 hours checking it out, test driving it and debating on what I wanted to do and Bill was very patient and understanding considering it was going to be a big purchase for me. Once we sealed the deal, Bill and the team at Detour Cars went to work on finding me the best loan and within 30 minutes, I was all set. Very professional place and all of your concerns get addressed and taken cared of. I would highly recommend this dealership for their wide selection of vehicles, their professionalism and their honesty.Whenever I am in the market for a vehicle again, Ill be sure to pay them a visit!

Awesome experience. Donald got me the car i wanted at the rate i wanted without me having to jump through hoops. Thank you Donald

Theyll get you in a car but the rates are high if you have bad credit.

Great service and Bill was dope, no tricks or hidden fees and got me affordable payments with a low credit score! Car is amazing ! Will be referring people to this dealership 🙏🏽🙏🏽

I went to 3 other places that couldnt help me before I found these guys online. I went in filled out the application the process took about 40 min, the salesman Bill was great made the process quick and painless needless to say 3 days later I picked up my new car couldnt be happier with it . I will definitely be back when I need a new car again

Bill Powell is a true gentleman and professional. He was a pleasure to work with. Very Happy with my new truck!!

Donald was very friendly in helping find my new Silverado. Great over all experience with some awesome help!

STAY FAR FAR AWAY FROM THIS PLACE. its a huge scam of a business I purchased a car from there four months ago and the car is completely falling apart. I shouldve went with my gut from the beginning they supposedly do a full service check before they give you the car they told me they replaced all the tires and brakes went to get an inspection sticker it failed for bad brakes. Went back there had the brakes fixed told them my trunk doesnt even lock they said theyd call Nissan and find out how to fix it never got a call back left multiple messages no one calls back the people that answer say thats not their department and they cant help me so now Im stuck with a loan and a car thats falling apart. Unless you want to be lied to and left with a broken car dont ever go to this place. HUGE SCAM

Bill was very knowledgeable and helped us with everything...looking for vehicle #2 from here...I highly recommend it!!

Very disappoint!! Very unprofessional!! I went with my wife to look at an escalade that she liked, we drove from Rhode Island but we went with all the paperwork and cash to actually get the car the same day and this happened this past Saturday 3/26. After spending over an hour filling paperwork and waiting for the bank to respond back to the dealer we were told to come back on Monday.The funny thing was that my wife only saw the car online and when we got to the dealer the sales person (Joe) never show us the car before filing the paperwork so after we realize that we need it to come back on Monday we wanted to see the Escalade but he (Joe ) told us that the car was at the other dealer so we drove there and by surprise when we got to the other dealer the car WAS SOLD!! how ridiculous is that!!??we spend almost 2 hours there and for what??? they couldnt even communicate professionally enough to tell us or the other person interested in the car that they had someone filing paper for the car at the other dealer.... We were so disappoint that we were happy that we didnt invested our money into them.dont get play by this people!! they wont care were you coming from, they only want to sell a car period!

Completely unimpressed! Told the salesman our budget, max on monthly payments, also that we had to have a 3rd row. We were assured he had plenty of vehicles that matched our needs. When asked to look at them, we were pressured into a credit check before looking. After over an hour the only vehicle they had with a 3rd row was 5k over our limit and over a $100 more monthly! When we asked about the cars on their website, we were told they only update the site every 10 days! Went to see a car they still advertise but dont even have! Id give 0 stars if possible!

Great customer service, reliable vehicles, and the right price. recommended to all

If you are in desperate need of a new car and/or have bad credit, turn around and go somewhere else. This review is long, but I advise if you are considering Detour to read it all. We purchased a 2010 Nissan Rogue 3 months ago, with a pretty decent amount down, but bad credit, well all was said and done, interest was just about %100... so were paying twice as much for a car that isnt even worth the price tag, and has been in and out of the shop since day 1. We should have known when they made up an excuse saying it wasnt ready to be test driven, but we had already had a rental for 2 months and NEEDED a car. Detour Cars prays on people like my fiance and I. They will do anything for a quick buck, including knowingly sell a lemon with safety issues to a family with one car and young children.Within 10 minutes of driving it off the lot, the rattling started. Then, we get home, we noticed the whole trunk area is blue and greasy feeling. It looked as if an entire bottle of laundry detergent was spilled back there and never got cleaned up. To add icing to the cake, on the same day, it failed to pass inspection due to a safety issue in the front tire and needed to be fixed immediately and should have never been driven in the first place. When I checked it out, I noticed all the tires looked very well worn, one was almost bald. When we tried to schedule the needed repairs, the only available appointment was a week later at 10 am on a Wednesday, to top it off, since their over-the-phone assessment of the necessary repairs should take less than 4 hours, we werent entitled the rental we were originally promised. Thankfully I have friends and got help getting the car dropped off, because they wouldnt cover a tow truckI explained all of the issues we were experiencing to the repair specialist A second time and told him that he would probably need to drive the car to hear the rattling and he explained that he would fix everything.After picking up the car, he claimed that he fixed the tire and put a clamp on the heat shield. Within two minutes of driving off the lot it was rattling, when I got home I noticed none of the tires had been replaced, just rotated them and the almost bald one was put in the back. When I called to complain, they only offered a new appointment a month from then. Within a couple weeks of all this, the a/c condenser blew and needed to be replaced. They had no appointments for over a month, we had no choice, but to go through another repair shop using the warranty and had to pay $150. Which Im trying to get in touch with them to be reimbursed, but no one has called me back, like ever. The connection point is faulty and needs to be replaced, so the a.c. now randomly stops working and needs to be plugged in and it still rattles when accelerating.. as time goes on, Im beginning to notice touch up paint wearing and the bandaid repairs falling apart.. my 11 year old car ran much better. Im very disappointed and feel totally taken advantage of.Do not use Detour Auto, do not believe Donalds lies.

It was a great expierience working woth Donald. He made the buying process a breeze and I left with a car better than I expected. I will be using Donald again when it is time for another car.

Bill was amazing! Got me right into the car I wanted perfect timing and no problems what so ever!

Awesome experience Donald Durant was very helpful and went out of his way to get me truck I wanted no hassle no stories my next truck will be from here lord willing

If I were you I would detour from Detour. Spent several hours there giving them the documents they requested. I couldnt wait anymore I had to leave to attend a funeral. They told me to go and they would call me. For 6 days I called Them!! It was always either we will call you right back orIts really busy right now someone will call you. 6 DAYS! If I ever let a potential client wait for 6 days for a call back. The owner of my company would fire me personally. I went to a Toyota dealership on this snowy day.4 hours later I left with the same car I had been looking for. Save yourself the time and hassle. I even told them that I had read some shady reviews about them but I was going to give them the benefit of the doubt. Should have listened to the reviews! One star is even too much of a rating.

Thank you Donald for making the purchase of my new SUV a easy experience and making sure that everything that was important for my family was met.

Got approved when i thought it wasnt possible. Definitely recommend going here before anywhere else. Thank you Donald!

Had a super experience at Detour Cars. My salesman Bill Powell was great to deal with and really came through for me!!!

Donald was a patient and helpful dealer. Detour cars has a good selection at a reasonable price.

I must say, when i first walked in with my mom - we were both hesitant, being she had terrible credit and i had no credit (Im 19). But donald! that man donald made it happen, and i am glad to say we walked away with a beautiful 2013 Honda Accord that i am very happy with. If youre looking for a place that will work there butts off to get you the car you can afford and what, Detour Cars is it, and Ask for Donald!

I dont know about you but I look at all observe everything about people when it comes to giving money away. The first thing I didnt like was the lack of advertised cars from the website to the lot. Asked about why they only updated every ten days. When I mentioned to one of the salesmen that I checked the website two weeks prior and then two days before arriving the same car I wanted still showed on the website even while I was there. When I walked into the building no one acknowledge us right away but then suddenly Bill asked if he could help from his seat. Bill didnt bother to stand to greet us or walk to where we was standing. Bill chose to extend his hand an my friend shook his hand as I did not because to me you really dont wanna do business with me if you cant at least stand to greet me. Though I wanted to leave my friend wanted to stay to see if they could help us. When asked why I didnt shake his hand I told him and from there his response if you dont wanna do business here you dont have to no hard feelings but while saying this you can tell he was offended by my response but I told him the truth. Needless to say my friend wanted to continue so we proceeded with the application but while in doing so he started asking alot of questions to where she even started to feel like he really didnt want to help us. By the time everything was said and done Bill comes back with a response that gets basically says that we can only help you if chose to accept a smaller car like a sentra or corolla. When I told him how do you want to her accept something like that when she herself is 55 but has boys that are over 6ft and and barely 15 years if age. But he didnt care they basically wanted us out didnt come back with anything a little bigger just accepted this or nothing at all. Even after walking out she called back in to see what he would say and suggested mid size cars and the answer was still no not let me talk with them and see if we could figure something out to help you just TAKE IT OR LEAVE IT.

They bait you in with lower prices vehicles and sit there wasting you time trying to unload what you dont want. I first emailed and then called and asked about 2 vehicles and was told to go in, only to find them sold over the weekend. Wasted 1 hour before they finally told me they did not have them.

Turn the hell around ! We were waiting for about 30min for somebody to even say they will be with us. To make a long review short the guy took our information checked our credit while the process was going on we wanted to make sure the car was here he said yes ( because I didnt see it). While waiting for the credit process we asked if we can see the car, can we test drive it at first the guy got nervous and he came back out and said okay lets go see this car and brought us to a car that was not even the car we wanted to see in the first place . Then we said this isnt the car you said the car was here Donald said no I didnt. He got nervous and walked away.

The brothers Nick and Mike are great guys. Been doing business with them for years.

Horrible they try to work a bait and switch. If you see a car on line they most likely dont have it. They would not tell me anything like the price of the the trade I had or the price of the cars they were trying to sell. They would not tell me the rate of the loan . They would not even tell if the car I wanted was there with out filling out a credit application. I would not recommend a company that cant answer a yes or no question. The person we dealt with was only there for himself not you. This is the first review I ever wrote I hope you take my advice dont deal with them .

Very terrible customer service. I think they have some people that dont like their jobs i called asking about a vehicle and he took my number that he would call me back. I waited for about 2hours and called back. and made the same inquiry. i asked him why he did not call me back he said my number was in line. thats why you guys will keep having poor reviews. Learn manners and treat your customers like you want to sell cars.

I have been in leases for over 10 years.. Somethings happen in life and your credit is crap.. i recently purchased my car from them and couldnt be happier with the service!! Thank you Donald!! It was by far my best experince purshasing a car!!! :)

The initial experience was fine. I had a 2 year warranty and I tried calling the service department just to make an appointment to get my car in with no luck. I left between 4-5 voicemails in a span on a month and never received a call back. I ended up having to call the sales office to complain and have someone from service call me back. Finally I received a call back to get my car in. After they had my car for 3 days, when I picked it up they didnt do 2 out of the 4 jobs they were suppose to fix. I refuse to continue to keep chasing these ppl to fix my car. Id rather drive it with the bumper out of place or pay someone else to fix it..NEVER AGAIN!!!!!

BE AWARE OF THE FULL WARRANTY OFFERED!About three months ago I bought an Acura MDX from them. I was told by the salesman that the vehicle had FULL warranty and if ANYTHING would go wrong I could take to any Acura dealership to get it repaired. The car started to present some electrical issues and I took it to the Acura dealership in Peabody. I was informed by them that the warranty would not cover the repair. I spoke with Detour cars and they stated that the warranty given did not cover electrical issues. And they would take care of it. However, I had to pay the diagnostic fee charged by Acura ($280.00).I took the car back to Detour and after fixing it they try to charge me $350. After several phone calls they agreed not to charge me. However, they did not reimbursed me for the Acura diagnostic fee.

Really great service bill thanks for make it possible