Great prompt same day service when I arrived. I had made an online appointment. I recently was involved in a minor fender bender and asked for an alignment recommendation which was free and was advised I did not need one. Thank You! My issue is I did not choose my tires during the online appointment and was provided assistance with the online assistant with NTB. They were very courteous. However I advised them I did not need the TPMS replacement as I was advised by my autobody shop that they were fine but needed an alignment test. They replaced them any way without being consulted. I wonder If I would have received them free if I had payed online? Again great service when I arrived but was notquoted or paid the online price I agreed to.

The staff there was very friendly and helpful! They went above and beyond to help save me money!! I will be going back there for all my service needs!!! Thank you Nick! Thank you Justin!!!

This is a really great place to go to. They are spot on in servicing and helping maintain my car. Ive been bringing my cars here since 2006 and have always been pleased. Keep up the good work guys!!

Nick was such a good help. Help me get the right tired for my car

Customer service was amazing! Friendly fun atmosphere. Would definitely recommend for any auto repair needs!

I love that these guys never try to upsell you something you dont need, or feed you a line of bologna to increase sales.They are knowledgeable about so much more than tires; you can really trust them with everything.

NTB works hard everytime I come in! They’re honest and up front and take care of me every trip! I want to commend Justin for keeping such a good crew. Thanks again!

So happy with the tires they put on my truck. The salesman walked me through a few options and helped me make my decision.

Very friendly and very fast. Prices are very reasonable.

Hands down, the best in town for my money, from service to expedients these guys have it all. I dont take my vehicles anywhere else without taking theyreadvice. Always a pleasnt visit, and they actually try to find you the best deal they can. And i never have to worry about the work they do for me. I always know its done right.

They we quick and professional did a great job would definitely would recommend.

Awesome service. Top notch

Made daughter an appointment to get her oii changed and tires rotated. They let me pay in advance so that was nice. Daughter did complain that it took over an hour. But that girl complains a lot.😊m mum

I have been a long time customer of this location. I have always had great service and know my car is being taken care of. The front desk staff are great and I leave feeling safe.

I have taken my Mini Cooper to this location for brakes and tires. I was greeted right away by Chris in the front office. He was helpful and friendly. The Mini runs great now. Thanks

Ought tires and they were so very helpful!

Arrived to find what appeared to Mgr behind counter. I needed a nail plugged. Asked if I could get it done. He started maybe a week from now. Nothing more. No sorry, no thanks, no nothing. Rude is a weak description of how I was treated. Never again will I even consider stopping at NTB. Never.

I must say Nick is amazing his customer service is second to none. I hate going to a shop and feeling like Im being hustled. If you want to be treated with care and honesty this is the place for you!!!

Great experience. Professional staff!

Friendly staff and quick service!

Came in for a post-purchase vehicle inspection. We got a game plan on what my vehicle needed to be a safe and reliable daily driver for the family. We even prioritized the workit needed so it didnt have to be done all at one time. They even showed me what was bad on the car instead of me taking their word which was nice!

Great place great customer service

Service was fantastic and Nick was (or is actually) the best front desk person could ever deal with! Pleasant and helpful. :-) Luckily I prescheduled and appointment for today, otherwise would not have gotten exactly what I wanted.

Service done quick and the front desk help always makes sure you leave everything you need!

Nick is awesome! Very knowledgeable & helpful. The team @NTB got me right in!

I have had the pleasure of taking my Buick to NTB for Maintence and tires. When I arrived I was greeted immediately by Chris. He made me feel very comfortable and answered all my questions. The quality of work was excellent and I will bring my cars back for additional service. Thanks Chris and NTB. Customer for the future!

They are awesome! Every experience at this location has been quick and helpful. I had an issue with my wifes car having a flat. I couldnt find where they said it might take up to an hour because they were busy but when I got there they had it done in fifteen mins.

Once again the guys at NTB reinforce my opinion of their work ethic and loyalty to me as their customer!!! Thank you all!!!

Excellent service from NTB. Really impressed the treatment of customers and quality of work. I will definitely return for my next tire or battery needs.

They were friendly and fast! What more could you ask for?!

I usually love this place. Have been getting my oil changes there for years, but Im not happy with how they are trying to take us for extra money now. My husband called last week about the price for tires. At first, compared to others, it was reasonable, but when we go in today, they say it could be an extra $90 for an alignment. The quoted cost jumped up nearly $100 before tax was added! In order to appease us, they said theyll offer a $20 discount on the alignment. Heres my issue: Shouldnt we have been told it could be $90 extra for an alignment before getting us in there? Are you guys under new management? Cause whoever is there now is about lining his pockets. I dont like surprises with my money. Its not like we have money sitting around to give away. Ill be looking elsewhere for our services now. Disappointing.

Excellent service!

Fast and friendly service. Was able to fix my tire that had a nail in it. Thank you!

Great service. I had no problems.

Ask for justin or chris very friendly and very knowledgeable guys.

Staff is very professional. Came in for tires decided to get an alignment they did everything in a timely manor. Nick did everything he could to get me a good price. Will come back for all my vehicle needs

Great service. Nick really helped me out.

Best place to take your car for any kind of repairs even if you just need an oil change fast friendly courteous service always😘

Was late for an appointment. They were understanding and kind, and got me in with relative speed.

Very professional. Good price and great service.

Nick was awesome!! Great experience

Just had them do front tires and a front end alignment on my sports car car feels better then new thanks NTB

Share reviewEmbed reviewWrite an updateEdit review7/3/2020I called USA Insulation to have my newly-owned, 1956-built cottage insulated. I ultimately got the attic and walls done. First, let me say that I was in the construction trades, owning my own company, for many years, doing building and remodeling, and I know how hard it is to find good, hard-working people who want to do a good job. At first, we got off to a rocky start. The crew was late so I got a call to reschedule and we made it for a week later. Sandra was very apologetic and made some concessions to make me happy, and it did. When the crew finally showed up, I saw a couple of problems with the way they were doing things so I sent them home and called Sandra at the Cincinnati office and told her what was happening. She was not happy. Sandra said not to worry, she would fix it, and she did. She sent Justin, their installation manager and his helper, Julio, and these guys were amazing. Justin knew every move to make and Julio seemed to know what he would be doing next and anticipated what he needed. Theyre a well-oiled team who are determined to do a good job and make the customer happy, and I am. They were professional, knowledgeable, personable, highly-skilled craftsman, and they even cleaned up after themselves. There was some drywall damage done by the first crew. I believe that was what ticked Sandra off so bad. As soon as Justin and Julio were done, she sent the best drywall repair expert Ive ever seen to make repairs. I pride myself on being one of the best at it, (no brag, just fact,) but Justin was just as skilled as I am. Justins helper, his name escapes me, was also a great helper. When they were done, my wife came home from work, and she couldnt tell they had been there. There was absolutely no mess. Ill close this by saying that its very hard to find a company who goes out of their way to make their customers happy and do a great job, but its even harder to find one who cares enough to make things right when someone messes things up. That was what Sandra at USA Insulation did. She is truly the best representative of any company Ive ever done business with. She wasnt happy until I was. I believe this is one thing that determines the longevity of a company, but none of this would amount to a hill of beans without a good product. The last couple of days has been 90 degrees and my a/c is actually shutting off at intervals. Cant wait to see the bill. Cmon Old Man Winter!!! (Stop sweatin, start savin!)

Great place, great people. Two tires changed, at lunch time on a semi busy day... In and out in an hour. Nice job

Need competent people who can do the complete work

The worst place you can ever go to get your car fixed, not good mechanics don’t know what there doing. money greedy people to lol.

Always courteous and punctual in my experience. The tire prices cant be beat either.

I have gone to the NTB for a few years for regular maintenance and always had a great experience.

We came from out of town on a Friday night. About 40 miles more to Dayton, we got a flat tire, cut on side. Run flat tire got us to Dayton but nothing was open. Today is the 4th of July and a lot of places werent open but I got up early, called NTB and spoke to Justin. Said he could put a tire on and to come in as soon as possible as they would be busy and closing early for the holiday. Went in and got us out within 30 mins. We can now get back home! Thank you NTB and Justin!!

I have been bringing my suv to Justin for years! His customer service and knowledge keeps me coming back!

I bought tires from ntb i went today and they would not fix it this is the second time they was very nice to me they took payinh customers over people that has already paid i dont think i will be going back there ntb has lost my business im going to discunt tire form now onthey are disrespectful im never coming back

Justin was very helpful and patient. He answered all my questions. And they performed my oil change faster than I expected.

Got a set of 4 tires put on the next day 1 completely flat. Took back and they “fixed” issue. Well I have been back almost weekly to have a different one looked at and they keep saying they fixed it or just didn’t have the right pressure in tire. Well I was just in and had 1 looked at which he said stem core was bad which was replaced at time tires were and now that tire is flat again. WORST PLACE EVER!!!!!

I work out of town and needed a tire replaced due to a mishap. These guys hooked me up and were fast as hell, I was out of there in less than 20 mins. Even though I am from out of town I will probably have them replace my other tire soon because of the speed you don’t get at other shops. Highly recommend!

Went in for four new tires, and my starter died in the parking lot. They fixed it even though that is not what they typically do at that shop. The new starter failed after a week, but the guys there fixed it up and made it right. Great attention to detail and awesome customer service. They have a customer for life

Great customer service, it took longer than expected to patch a tire on my truck which happened to be no fault of the technician but they took care of me and gave me a better price due to the inconvenience. I definitely recommend using this shop, it is this kind of customer care that earns repeat customers and because of this I will be a return customer for whatever I need next time

Our NTB experience with tire shopping today started at Tire Discounters. The employees there seemed put off by our being there. When we asked for prices, they were just matter of fact with a “take it or leave it” mentality. Then we went to National Tire and Battery on Harshman Road and met with the on-site manager Justin and another associate, Troy. Both were very eager to help with our situation and went out of their way to help. The atmosphere was very friendly. Justin and Troy were both very knowledgeable!! They both went out of their way to assist all of our needs. I would highly recommend them over the competition. As well, the bill for our tire was lower than the competitions!Signed,Very Thankful Customer

We ended up with a flat tire on our family vacation from Michigan to Florida... stopped at several places that were either closed or closing soon and unwilling to help. Thankfully we found NTB and they were able to get us a new tire and we were back on the road within an hour. We appreciated the quick service and extended hours compared with other tire shops. Highly recommend.

I visited the location and was extremely impressed by how professional and helpful the staff was. I had brakes and struts replaced at the store. My car rides so nice now.I was very happy with the price, plus I got 6 months no interest.

Even though they were short handed, Justin took the time to explain that the brake job was going to take longer than normally, because he was the only one there who could do it. He apologized profusely and offered to reschedule if I didn’t have time to wait. Since I was on my way to work, I just left the car and came back at the agreed upon time. Everything had been done, and I was even offered an online $50 rebate. Justin was very professional and courteous throughout the whole process. I highly recommend this NTB store.

I get all my vehicles maintenance and repair done here. Quick friendly service and yesterday I took advantage of their buy three and get on free on the B. F. Goodrich radials. Check them out when you need service or new tires on your hot rod.

Great customer service. Hope they are able to hire more technicians soon because short staffed.

I would rate them a -100 star if I could. They flat out got me for my money. They said I had a intake gasket leak and they were for sure that thats where my coolent leak was coming from. He showed me only dried up antifreeze from long ago that maybe happened with another owner but that was NOT where my leak was truly coming from it was coming from my upper Radiator hose. They still swear it was coming from the intake. But they never did the leak test in front of me. One lie after another. The started to say it was coming from my water pump... When they got the impression that I had the money to do the work he told me hold on let me go dubble check... All of a sudden hes not so sure about the water pump but at first he was. He said a pressure test was done and it was for sure (once again) that it was coming from the intake a much more expensive job. So I took him for his word. Latter that night I smelled antifreeze and look under my hood and saw fluid leaking from the my upper Radiator hose. Something he would have noticed if he really did a leak down test because thats a place you need to look when you do a pressure test. They got me for my money and do you think they care... No. This is wrong I will never go to them again and my alignment is still not right either and paid for it. Either way you look at it I was had and this is the Second!! Time I have been burned by this Company.... others have had great or good experiences but I sure have not. Im a pay check to pay check father and they did this to me. Again if he truly did a pressure test he would have look at everything that antifreeze can leak out of and that would include the radiator hoses. They seen that I had money to blow and took me for it.

Decent selection

I had my tire rack tires delivered and installed at this location. Im a car guy, and I feel like they took good care of my Cadillac CTS-V installing my new Continental tires. I would recommend this place, now if they would only match tire racks prices.Update: I called to have some more tire rack tires mounted, and they refused to honor tire racks special pricing, so Im pulling one star.

Very professional and friendly they work fast but productively. Told me everything that was going on the whole time and helped me understand. Thank you NTB!

Consistent issue with over-scheduling. The person working the front in the morning was rude in handling the issue when I brought up the fact that this is a consistent problem. According to him, you cannot schedule online but need to call the store. Useful information now after the many 1.5-2 hour oil changes. Poor customer service. Maybe they are understaffed. I am not sure, but I am taking the cars elsewhere. I hate leaving bad reviews, but consistently bad customer service is never good.

THANK YOU NTB! I am the lady in distress that my son came with my trailor tire.. you went above and beyond to help a person in need. God bless you, very good hearted people. Highly recommended.

Great service and price

This shop will take care of your car. Employees are knowledgeable of repair services and will keep an eye out for other repairs that NEED to be done, ot just try to sell u repairs. They also have Sunday hours which is very convenient.

I went there early on a Sunday morning in a rush to get my stem valve replaced on tire I already took off the car. Not the whole tire just the valve. And the nice staff there were happy to help me out and didnt charge me a dime.Highly recommended.

The guys were helpful... I came early to my appt and they got started immediately. My wait was less than an hour. Checkout was simple and my seat was position back to where I had it orginal (Im short lol). I will see them again.

Having worked for shops like this in the past, I was very hesitant to take my vehicle in. This place was absolutely fantastic. Chris was up front and honest with me and got me taken care of. Would definately recommend.

Great work by Justin and his team. Very helpful and courteous Highly recommended

Fast service and friendly, knowledgeable staff!

Awesome 👌

Ive been going their for years! Always fast and friendly service. Theyre straight up with you about your car. Good place to go.

Brought car in for tire repair walked out with two scratches on my vehicle and you can tell they were fresh. And of course it wasnt there fault. Will never come back to this location ever again. Will be reporting to the better business bureau asap. And that Justin is the worst.

Very speedy, after a couple stressful weeks after the tornado and my tire popping from debris, I hit my limit. But we took the tire up to get plug and they were finished in 20 mins. Very friendly, I highly reccommend.

Ive been coming here for a while for my oil changes and Ive also purchased tires, Ive always got an excellent service and everything always being done in a timely manner.

Had flat tires on horse trailer on a Sunday morningNth had correct tires in stock. Two tires changed mounted and balanced in less than 30 minutes.

These guys here do good work. Always Jonny on the spot when getting you back on the road. They carry the hard to find brands in have those in stock. Get you in with fair prices and your on way in decent time. Have been a customer for several years and have had the best treatment of any tire shop I have ever been to. Ntb is not out to over charge or gouge theire customers.Hope to have this place around for many years to come.

Employee was nice and honest. Went to have a sensor for low tire warning and was informed my car doesnt have sensors, the device is in my tire and this wwas above their expertise. Reset my sensor and was on my way. No charge and didnt try to rip me off for some thing I dont have. Thanks NTB

I have been a loyal customer for 5 years and trust the shop managers to get work done correctly and they always do and go above regularly scheduled maintenance and items to do on appointments. Great dealing always

Friendly staff,great service and competitive pricing

I came in this morning on sunday with my door latch that literally broke and fell off on my 97 blazer they were happy to weld it back on and paint it for me for a fair price and got me out in a timely manner. I appreciate the team and they will be seeing the blazer again soon. Highly reccommend this shop.

Great service every time, staff is very knowledgeable and friendly, Cant recommend enough !

Waaayyy too expensive I went somewhere else.

They were able to fit me in and install a new tire when we blew a tire, driving on the highway passing this area on a Sunday.

I receive great service from the Huber Heights NTB Store.

Always great service!

Jermain the manager is great. Much better than previous managers

JUSTIN BEALS IS THE BEST IN HUBER HEIGHTS. NTB IS WHERE YOU NEED TO BE.THANKS JUSTIN,YOU GUYS WERE GREAT

Ive been here a few times and have always got good service and good prices.

Great prices and friendly staff. Will use in the future.

They got me in and out quickly

They were friendly and professional. Got us in & out in less than 30 minutes and asked if they could help us with any other questions or issues.

Great service. Paid for a wheel alignment & it got done in 15 minutes 👍

Fair pricing, fast service and great people the work there.

Always helpful staff, really impressed with Michael (mechanic)