Jeff was amazing with going over beyond and making sure I get a car. Very friendly staff. Very communicative sales rep. Worked with me hard to get a very reasonable and nice car. If you need a car, have a valid license and have the down payment make that move today and come see Jeff!

The service was great and they took there time with everything. I knew everything was in good hands and if I had questions they had the answers. Since Ive been with Byrider the service has been really great. Thank you all!

What can I say but Byrider has been very helpful and awesome! After my car accident they reached out to me and help me get in another car. Jeff is awesome and very helpful. Thank you for your help!!!

I would like to give a big shout out to Mr Jeff he was my salesman Jeff was very respectful and he was very professional! He was very up front about everything even though I may not wanted to hear the truth he was upfront about everything! I was low key embarrassed about my credit score once l was walking into this facility!! He made me feel like I had another chance with my credit score and I am so grateful that I met this wonderful man!! If I could give him a award I would b the 1st one to do that!!!

Every time I bring my car in for service thats under warranty, I never get it back when Im told it will be done. The service department rarely answers the phone and even when I leave messages, I do not get a call back. My car has been there for 3 days now, and yes, I attempted to get in contact with no response. Here we are going into a holiday weekend and I have no transportation after telling them I needed my car back before the weekend. The service center at this location is awful..and not just with customer service. If it wasnt for my warranty, I would never bring my car here!UPDATE: I just went to them to check on status of my car. I called the number listed by owner below. Its the same number Ive been calling and not getting an answer. MY CAR HAS NOT EVEN BEEN TOUCHED! Now I have to wait another 2 days!! They will reimburse me for a rental, but would take 3 to 4 weeks. I cant afford that!! Honestly, I swear I cannot wait til Im done with this company!! This is the WORST experience!! And I will be posting my experience on all my social media to warn others not to make this mistake since they dont want to communicate with me and get this resolved!

This is by far the best experience buying a car. They took great care of me while other places wouldn’t even consider me. I was in and out within a couple of hours with my new car. Jacob was with us step by step next to us and helped us with any questions or concerns.

Came in after my other car was totaled. Dan was very helpful and explained everything to me. I don’t have perfect credit but I got a car here and not a big down payment and my monthly payments aren’t bad at all. I would recommend coming here and speak with Dan

I LOVED MY EXPERIENCE! It’s always stressful when you buy a new vehicle and you usually get so much information thrown at you at once, but Dan was very patient and nice! Dan showed me all my options and even let me tell him what kind of experience I wanted. The staff was very nice and helpful with every step of the process! I’m VERY satisfied with my purchase.

The employees were very helpful and extremely nice. I didnt feel in any way that employees only cared about making a sale. I will highly recommend Byrider.

This is my very first purchase by myself thanks Jeff Roan I really appreciate everything that you have done to help me get into my very own you don’t know what you have done for me. I will never forget this. If I ever need another vehicle I will definitely be coming back. Thanks and God bless.

Jeff Roan took very good care of me, working all his resources to help me get into a vehicle in the same day. Dan got me into my new vehicle finishing up the job and getting info that I asked for. Im very satisfied with getting approved and my payment. Thank you Byrider employees.

Great place to get a car, helped me from start to finish and found the perfect car for me.Thank you 🙏🏾

Very excellent and professional sales service. They took care of me and went the extra mile without any fuss. I highly recommend this facility.

I had an awesome experience here! had some issues with my work history because we had merged companies and it looked as if I didnt have my job for very long but the man who took care of us did everything he could and went out of his way to help me get approved. ABOVE AND BEYOND I believe his name was Matt? lol (older man with glasses) he also took his time with us...never made use feel rushed or pressured. I would send anybody I know his way!!! great experience!!

I had a very excellent experience at JD Byrider. Jeff was my salesman and he made the experience very pleasant. I would recommend this place to anyone.

Jeff Roan was my sales person. He was great! Very helpful. Knew exactly what I needed.

I had the greatest experience with Jeff today. He made everything easy and made it to where I understood everything! The whole staff seemed very friendly but I would highly recommend Jeff at the Byrider is Miamisburg.

If I could give negative stars I would! Not only did they take 3 weeks to figure out it was the key, they broke my speedometer glass and didn’t say a word

Jeff was very nice and helpful me out with everything that I need done. Thank everyone that was there. Jeff send me pictures to let me know what they had Im glad I came here to get a car.

Great customer service! everyone does their best to get you in a car. 10/10 recommend

Buying the car with easy enough. However, I cannot stress enough how horrible the service department is!!! I have had to have my car looked at a total of three times since Ive had it. Each time they take a week if not longer before I can get my car back. This time however takes the Cake, I drop my car off August 26 which I was told the part would be ordered then. So I chose to take my car back and had another appointment for September the 13th when the part should be in. Once I bring my car part was not ordered because they wrote the number down and correctly. They have had my car ever since on their parking lot, I have came up almost every other day with little to no progress. Finally I was told the part would be an on the 20th which it was not. Theres no sense of urgency, and theres no communication I only found out things when I went up to ask about the progress. Fast forward to the 24th. The part comes in, I was told it would be done Monday. Today is Monday I call to check on the car if it is done and of course they said it may not be done today. I am completely fed up with this company company I took my concerns to the GM and that did little to no good. I have spent over 500$ on a rental car, they do give you some of that back, however it takes 3 weeks to get it. As well as they do not give you the money for the weekend or holiday even though my car has been sitting on there lot for 3 weeks, This is completely ridiculous and no excuse!!

Very polite and helpful... Jeff roan is the best salesman ever !!!

I’ll start off by saying since the day I bought my car I have had problem after problem. The day after I bought my car I realized there were issues with the transmission. It’s now been replaced 3 times 2 years later since they put used transmissions in to fix it. And that’s just a tiny bit of issues I’ve had. I’ve now put thousands of dollars into the car just to keep it drivable. On top of all of the issues and money I’ve put into it I’m going to be paying 7 TIMES what the car is worth to pay off the loan. Every time I’ve taken my car into get fixed it’s takes a month or more to have it fixed. I’m completely fed up with the whole situation. I don’t suggest buying from Byrider.

Seems like everytime I take my car in for repairs something else is wrong after they finish. One thing is fixed but best believe something new, not under warranty is wrong.

It was very good to see people work together to try their best to put you in something. They had patients with me and made sure i got what i needed done

Jeff at byrider was an outstanding salesman I was in and out and he is very informative about the cars, I will definitely recommend him to all my friends and family. Awesome job!!!!!

Jeff was great! & very helpful. very much recommend!

Well, all I can say is I wish I new about #byrider two years ago. Please, don’t hesitate to give them a call or apply online. But the monthly payment gon be a little higher.

Got told by the service department I would have to pay 300 dollars to replace air door actuator because I would have to take off the whole dash and when I went on line the part is only 30 dollars and all the diy videos and auto zone said you could replace the part without removing the dash so they basically I got.lied to and if I would not have known better they would have took me fr over 200 dollers guessing someone needed my money that day

Jeff was awesome he helped me so much and I greatly appreciate him hes awesome!!!!

Jacob went above and beyond to get the car I was wanting to get I would definitely do business with him again when I need another vehicle

JEFF AS AN AMAZING SELLS MAN! WORKED WITH AND I GOT THE XAR I WANTED!

The sales associates were really helpful in finding a car that I liked and were really easy to work with.

Buying process was easy enough and the prices and terms are fair. Car I bought is in good shape and comes with a nice service contract. Please during a global pandemic enforce the use of masks. Only one employee in the whole place consistently used one.

They are good they got my car right now my car runs and drives good thank you all

Jacob was very helpful and great to work with in the buying process

Absolutely great salesman. Dan and jeff really took care of me and what I needed. They didn’t try to strong arm me into a sale.

I had a great experience, My sales.person Jacob was very knowledgeable and it didnt take long. I was only there an hour and drove off with a car. thanks JD byrider

Awesome experience. Jeff Roan got us in the car we fell in love with as soon as we saw it, and we werent sure thatd happen. Great to work with, answers all questions asap (and I had a lot), and they have a great selection of cars.

They have great cars and wonderful service. My engine in my SUV went out and it was still under the warranty and they replaced the engine and noticed that something was wrong with my two lower control arms and replaced those also. It only took about three to four weeks to fix my SUV. I would recommend this place than anyone.

Buying a car was ok. Cars are way over priced but when your desperate and not much of a down payment they work. Service is non existent at this facility.

Every time i try To make an appointment it’s extremely hard to get through to the service department there’s always people quitting they are always booked out months in advance they will also keep your car for a long periods of time without a rental and only reimburse you $25 a day on your rental when they are very expensive!!! It’s just all the way around stressful inconvenient and they don’t communicate! I’ve been calling for almost 4 hrs and still no answer. Just a lesson learned to never deal with byrider.

Very nice staff . helped me finance first car

If I could give 0 stars I would, they are horrible and have horrible customer service I went to get my air fixed in a car I bought from them. 6 months ago and they said it wasn’t covered in my warranty and I waited for 2-3 hours for them to fix it anyway and come to find out they didn’t fix anything then made me pay $70 to tell me what was wrong with my car even tho I told them that before they even looked at it then said they could fix it for $800 more they’re just horrible

I had the best experience ever when I brought my car in for diagnosis everything came out to be $743.12 but with some hard work and dedication the sales lady Kim was able to get my parts under warranty and ended up paying $27 and some change I couldnt believe it it was the best experience great customer service

Was able to get approved for a car in an hour and was out in two! Easy financing, and so far experience with service has been excellent. Have a 60k 48 month power train service contract that covers a lot of suspension! They will work with bad credit and make sure you are taken care of.

Good car friendly people made the sale easy worked with me on my bad credit all love was shown much appreciated guys thanks ✊🏾

This place sucks. the service department specifically. all they do is hang up on you. they wont let you know if your part has arrived. ive been hung up on SEVERAL times. this place is extremely unprofessional and shouldnt even be in business. i wish i never gave them my money.

If i could give a 0 star i would. So disappointed and upset. I got a car and have had nothing but problems with the car have not even had it for 2 years been in the shop more than i have been able to drive it. 2 engines ( not new parts put in) breaks keep going out, they keep fixing it but still have the same problems when it rains the passengerside floorboard fills with water. . The put new engine parts and NEVER put oil in it. Maybe because im such and honest person i never thought that people would screw other people like this. I am going to contact a lawyer because there is no reason this should be happening. My opinion dont get a car from them unless you have a mechanic that can go with you and do a 100 review over it. It is so sad when i try to get help they say i can bring it in but then they have it for for 3 plus months and i have to pay for a rental. Im so disappointed!!! I just want a safe car to drive and not have to put money onto it. I could get it if i have had ot for a long time but nothing but trouble since i pulled it off the lot.

They where excellent from the time I walked in til the time I left very warm hearted people with great customer service

Very nice people here in the Dayton location.And a big thanks to Dan. If you need wheels go see Dan. Dayton location.

It was great fast and smooth service everybody was very nice. Just all-around great experience. If you are looking to build your credit in your first-time car lessor and want to go to a good buy here pay here lot JD Byrider is official hey Daddy. #JDByrider #guywiththeTie

Im pleased with my car. But the first one i really liked and test drove was not ready to be sold yet. One thing that was almost painful was the video you have to watch. But for the most part salesmen were friendly helpful and eager to help get you into a car that you loved.

I had a Phenomenal experience a Byrider I 100% recommended anyone who needs a vehicle to check them out I got approved with a 369 credit score!

I wouldnt advise this place. Its like youre signing your life away. Once youre with this contact you cant get out. Plus it can be things wrong with the car that they refuse to fix even if theyre at fault

Jeff was the best lots of helps

Jacob Hines helped me through my purchase at Byrider Dayton and did a wonderful job with everything I needed. Extremely helpful and always recommend to my friends!

I was suppose to have a transmission put in my car it was suppose to take 3 days its been 8 had to get a rental car at $67 per day i call every day either no one answers or I get the run around. Still haven t got my car back yet

Jeff was amazing 100% recommend!!!

Only had car for 2 months, transmission when out. Theyve had the car for 4 going on 5 weeks now.

If i could leave a zero i would. I had appointment at 9 in the morning dropped car off the night before. I called them around 12 to check up on the car they stated it was on the left. I called again around 3 they then told me they didnt start on it on till around 130 and the tech was out driving it to make sure it was fixed. I drove up there to find out everyone left. Saw car out side the building went to look at it and it was left unlocked for every one to get into and to kick it off the next i had to call again and 12 to see if it was ready to pick since i still had not received a phone call. I asked about it the car being unlocked and the lady on the phone asked me why didnt i locked it that is the techs job to make sure the vehicle is secured after service not me !!!!

Customer service was excellent, process was fast and efficient.

Very happy with the service they were very helpful and I was able to get the car I wanted!!!

Do not buy a vehicle from here if you can help it! If you do, get the warranty! You will incur major mechanical failures within a a month to a year! You will be unable to reach any department successfully after you sign on the dotted line! They will jerk you around everytime! Tell you what you want to hear! Research other options!

Definitely unsatisfied with all the above services that Byrider has gave to me. My car had been in the shop for almost a month, there was very poor communication always promised that I would get a call back in regards to when my car would be finished, but I would usually get hung up on her never receive a call back I had to call every single day. The woman in the services department was very rude and unprofessional and showed no part of caring about the issue I had with my vehicle. That was purchased about four months ago it has already been in the shop twice. They are just out to sell you a car ! They are not out too sell you a car and make you happy that’s for sure. Had to pay out-of-pocket almost $600 when they couldn’t even provide me with a loaner car for the time being for the long amount that they did have my vehicle, so therefore I was paying money for Lyft drivers to work and to pick up my kids from daycare which cost me more money in a week than it did to fix my car. Also was supposed to speak with Tiffany the manager in regards to seeing what resolution we can come to about me only having my car for four months and having several problems with the car I never heard a call back. My vehicle had several things wrong with it and they didn’t even have the audacity to check or inspect the car thoroughly before selling it to me. So therefore I feel as if they were just trying to sell me a car which I understand that is their job but at least be a little charismatic over your customers. I would never recommend Byrider to anyone.Had the worst of the worst services that I’ve ever had dealing with a car dealership. The smallest things matter when I received my car back it showed that the tire pressure was low and one of the tires, they couldn’t even go as far as to put air in my tire now I think that’s pretty pathetic. They also return my vehicle back to me with scuffs on it and it was filthy on the inside after my husband spent 2 1/2 hours detailing it before it went into the shop. So no thank you for the services that you have gave me if I could get out of my contract I completely would. Hate the fact that I spend my hard earned money on a car that was Dysfunctional

I dealt with the salesman Jeff Roan and he was wonderful. Very funny and makes you very welcome. Helped with whatever I needed and I ask a lot of questions. He answered every question with a smile. Great service.

DO NOT GET A CAR HERE! I got a car from here and within 2 days my check engine light came on. I called the their auto shop & not only do they not answer EVER but they will keep your car for days and not notify you when your car is fixed. It’s been a month now and my check engine light is on AGAIN. I truly wish I never got a car from this place. Save your money!!!

Very helpful great customer service

Jeff was amazing!!! Great experience!! When we first arrived we looked at a Kia Soul that was purchased right afterwards and the they pulled a GMC Terrain on the lot and That is what I left with😃😃 Definitely recommend!!!

Mr Jeff Was The BIGGEST Help Ever !!!!

The best ever

Took my friend there today. Not buying a car myself. Shes getting closer to owning a vehicle. The selection wasnt the greatest but when you need a car, whatre ya gonna do? They want $1,000.00 down which I suppose is reasonable.

I had my concerns about buying a car from a buy here pay here but the customer service repair shop is incredible Ive had no issues with them and it seems like they do everything they can to make me happy I would recommend using the repair shop even if you dont have one of their cars very courteous and helpful staff

I came to get an oil change I drop my car off at 9 AM I was told that there were no other cars ahead of me they pulled my car right in I sat and waited for an hour and a half my car was finished and they just never came to get it in so I sat up there and asked when was my car going to be done they told me just a little while longer I visibly could see out of the window my car sitting you’re ready after about two more customers came in and the gentleman at the front counter taking about five more phone calls he finally came over and got me and allowed me to pay so I can leave.

Super nice and friendly

Absolutely horrible experience. They have lied and created a world of financial problems for me. I DO NOT RECOMMEND. Especially if youre trying to build your credit

Im trying to make a call to get my car in and get fixed but how am I supposed to leave a voicemail if the voicemail is full

Got a car from them last year and it was great until I got into a car accident and it totaled my car so I go back in to do the lay over program and I get a car the first of this year and haven’t had it a month and already have to replace the transmission, radio, and either wheel bearing, tire rod ends, or something else to do with tires. Brought it in to be looked at a week after having it and was told they do not fix radios or transmissions in my type of car. It’s almost been a month and have more issues then I can bear told them I don’t want this car and all it’s issues and want to get something different told no and sent to auto repair again! I referred a friend here and I’ll be sure to tell him not to go there.

In and out and nearly painless. The worst part of the experience was the video going through the financing. Thank you for providing a service that allows people with credit difficulties an opportunity to own a reliable vehicle.

It seems almost every dealership I go to has poor customer service....I got an email from someone named Jenny, she said she had tried to call me....She did... and HUNG UP on me not once not twice but 6 different times within a 3 day span! I work in a factory so I had to stop what I was doing to answer phone calls just to be hung up on.....Another dealership contacted me thankfully so ill avoid the byrider mess. Really think these places need to do a bit better when hiring people or their companies will sink

Poor Customer Service. Service Manager Kim was very disrespectful and argumentative.

Sales people were taking care of their customers and when it was getting down to just a few left. One of them came to the waiting area and changed the TV for the 2 preschoolers from a baseball game on, to watching a cartoon while their mom was getting approved for a loan. That is how you keep ALL the customers happy. Those children were glued to the TV until time for them to leave. Thanks guys!

(The positive)If you have credit issues and is needing to get into a car fast they will do everything to get you into a car. I was getting denied from other car dealerships so I went to the Miamisburg Centerville Rd, Ohio location and the sales rep got me into a vehicle that same day. I had bankruptcy on my record and They still worked with me. (The negative)Now, the reason I gave them two stars. They offer a warranty, but it seems like whenever I’m needing to get my car maintenance they do not want to take the time to check your concerns.They are always behind, in October I had to wait almost a month for them to get me in their shop. I have been trying to call them here recently, I left a message and still no one has ever called me back. It’s been a month and now I am forced to go to a mechanic whom do not honor my warranty and I have to pay full price for the maintenance vs paying Jd Byrider my $50 copay for them to do the work.

Went to Byrider on the 12th with my 95 cutlass around 5. They not only took my car as a trade in, but also worked with me on a down payment when a lot of places would not. I ended up with the car I wanted, and they stayed late to make it happen for me. I dealt with Kennan, and he was an awesome guy. Very knowledgeable and professional, didn’t pressure me into anything and answered any questions I had. Based on my experience, I would recommend them to anyone in need of a car.

I took my car into be looked at because I was loosing coolant, squishy breaks and the lights coming on. I get a call late in the afternoon telling me that I need a new radiator and they couldnt determine the rest. The cost to replace the radiator is almost $500.00 to fix because it is a 4 hour drive. Good thing I know people who can fix it and at a reasonable rate.

Extremely professional, fast service & they made my wife happy. In turn that made me happy. Thanks James

Thank you Keenan and Melvin for working so hard to get me into a very nice and clean vehicle with low miles and affordable payments. I have not one complaint but I do have a lot of good to say about my experience at J.D Byrider but then I would be writing a book. So thank you for the great experience of buying a car. Admit I was nervous at first but became a breeze thank you.

Process started off good. They told me I had a delinquent account and I would have to pay back due before they could do my trade in. No biggie. So I did and they said that would count as my DP. Right. Cool. Came time to do the paper work and they asked for my DP. I told them I already paid. And they said no no no. We need another $160 since you made the payment. AFTER telling me the back due would serve as my DP.The man dealing with it then got very rude with me over the whole ordeal and belittled me. Like. That’s his job. Whatever.You get what you get with a second chance car company.All in all I was able to do my trade in and I’m happy with the end result. Just wish the getting there would have been smoother. Was there for nearly 10 hours.I hope to continuing having decent experience with the company as I’ve had a car with them for 4 years now.Can’t have good days all the time.Thank you for getting me into a new car! And sorry it was such a headache for everyone

Kennan was exceptional to talk to. Made everything clear and easy to understand. Will update after I complete my purchase with them.

Melvin was so great to make sure we had a reliable vehicle for my family. Ive had it almost 3 months now and ran into a small mechanical issue and Jason in the service department saved my life lol love that I chose this place for my car. Even though I hate car payments Im now in a clean, reliable vehicle and if theres any issues the service department is the best. Thanks to everyone who works there your a blessing!

First good experience buying a car. Friendly staff and they work with you to ensure that you leave in a car that you want with a payment you can afford. Excellent

This is the worst place every. They charge you 3x the value of the car. When you need your car service, they keep it for days and never get around to it until you have to snap. They customers service in the service center is the worse I have ever experienced. The lady at the desk never do her job. She on the phone taking personal calls while customers are waiting I dropped my car off and they never moved it from the spot I drop it off from. Claiming they wasnt aware my car was there. Today I dropped my car off, my appointment was at 9am (after waiting 5 weeks to get an appointment) . I get a notice when my car starts. They did not look at my car until after 230pm for a 9am appointment and they didnt order the part to my car until I was walking in the door to see what the hell was going on at 530pm. The office closes at 6pm and now they saying they need my car a few more days but will not give me a loaner or reimbursement me for a rental. Please do not purchase a car from them. You will be trapped for the next 5 years. The sales experience is the only great experience you will have. Once you get that car, the HELL begins. I will NEVER recommend ANYONE. CATCH THE BUS before you go to them. Dont let the five start fool you, you will regret it I promise.

Service manager very nice, explained had to get parts located 20 minutes away, would then take less than an hour to put on. Went to the desk a few times to check on the repair, but no one there. Finally 3 hrs later, I had to yell in the back to find someone. Same attendant came out and told me they had the wrong gasket. When they get the correct one will put on. I advised, originally told my appointment would take a hour. They already looked at the muffler and knew what was needed, took 2 weeks to get an appointment! Very frustrating. After I expressed I have to leave to get to work and have been waiting almost 4 hrs., then amazingly, they found the gasket and my car was brought out. Very disappointed. Would have appreciated updates. Not sure if I will be back, need to get a tune up, maybe I need to find another mechanic. Debbie Rothermel

The guy with the bow tie was very nice and accommodating he even played football with my kids while we went through the process. Thanks to him and his team I now have a 2011 Ford Fusion, with payments that dont break the bank! Thanks Kennan Green. If you are in the market for a reliable car, ask for Kennan at JD Byrider. Tiffany Bishop was the bomb too she made the closing process fast and easy thanks guys!

I called yesterday about a problem I was having with my vehicle yesterday and I worked with Jason. The next day Jason has he part ordered and my car was fixed in a reasonable amount of time. No hassle. No frustrations. Thanks Jason. Nice first experience.

Walked the entire lot looking for a new vehicle no one greeted us. The sales lady and man that was inside just watched from the office.

I had a wonderful experience. Fast paced and easy to work with. I came in and the staff was very polite, very conversational, and knew how to deal. I left with the car of my choice. I recommend byrider to anyone with a steady income looking to buy your next vehicle. Buy quality with byrider.

They are very professional and work to make you happy! They are very honest and upfront. I wish all dealerships used this type of customer service and professionalism.

Was able to take my time to get the best deal available by test driving 3 different cars. Walked out a winner with a very clean, classy car. I definitely would recommend this dealership to anyone. And the general manager there is smoking hot😄😄😄

I would give a Zero if I could. We got a van from this dealership back in March of this year. Not only are the payments high but by May (not even 2 whole months after getting the van) the ABS went out & locked up our brakes. They say that it is not covered in the warranty when it should be because it would be extremely dangerous to drive. So now we have no vehicle to drive, & we are stuck with these payments that aren’t even worth it. We have spent $700 trying to get it fixed & it’s still not fixed. The cheapest person we have found still needs another $900 to attempt to finally get it fixed! We are on a fixed income, a family of 6, we have 4 kids. We really need a vehicle. It’s just very disappointing that we have spent & are spending so much on something we can’t even use to get us anywhere. We were really looking forward to having this new family vehicle & have really been let down.