Lena was the best! She went out of her way to make it a great experience and work with us.

I have to say, I was very pleased with the work they did for my car. Everything about the entire appointment was great, but I gave this place a four out of five stars because of one thing. When I came in for the appointment, there was no clear instructions of where to park, so I was very confused where I needed to be in the dealership to park for the appointment. I understand where to go for next time, but I hope this is something that could be cleared up better for future customers and guests.

I had set up looking at a car with an online rep. When I arrived at the lot after a 40 minute drive there I was told it sold. They didnt give me the courtesy of a phone call to let me know that. And then all they cared about was selling me a different car. They already lost my trust. I wouldnt buy anything here

Really nice salesman. Purchased the car a week ago. Had an issue that was to be fixed and still waiting. But they sure took my trade in day one.

Lot of cars. A bit pricey but nice. I didnt buy there. Found a better deal. Nice salesmen.

Not treated with respect for valued business. Tried to low ball my trade in - thousands of dollars less than kbb value. Caught them laughing and joking about me when I walked in asking a question.

My experience was excellent. Very easy and fast service. They were very helpful in letting me know what maintenance was needed. I bought my new car here in Aug last year. I would strongly advise everyone that I know to go to Matt Castrucci . This was the 3rd new car that my family has bought from there.

The lady I spoke with on the phone was SUPER helpful in leading me in the right direction toward the car I wanted that was in my price range. Once I got there the sales guy was super knowledgeable and helped me pick my PERFECT car. Now I have a new ride and it was a great experience!!!!

My husband and I purchased a used car here a little over a month ago, and our experience was extremely nice. We had been looking for the right car for our family for about a month and was starting to run out of steam. We had spent whole weekends driving around and test driving cars and dealing with pushing sales people. Then we just happened to stop by Matt Castrucci. It was so refreshing. No one was hounding us to make a decision or trying to pressure us into buying anything. It was very laidback and relaxed which to me, made the whole experience refreshing. Everyone was extremely polite. We were able to find a nice, used vehicle big enough for our family of five, and within our price range. This might not mean anything to anyone else, but their COVID safety was excellent, which our family truly appreciated. And to top it off, we did have an issue with the battery, but my husband drove it up the next morning and was home after only 30 minutes with a brand new battery inside, which tells me they care about what they’re selling people. I would definitely recommend to anyone I know to shop with them.

I appreciate Jasons time going over some of their inventory. Very helpful sales rep.

Almost useless. They are so backlogged at Kia service they would not even diagnose my car for 3 weeks even though I was 1,000 miles from home. Would never go there again.

About 1-2 months ago I came here to look for a car. When I told him my price range, he turned away.

I would recommend Matt Castrucci Auto Mall to anyone I know. My salesman David Estepp was kind, patient, and very knowledgeable. We looked at many cars with David and he even followed up with phone calls to make sure we had all the information we needed. Besides our home this was the biggest purchase I have ever made in my life and I am so happy with my experience. I highly recommend anyone looking for a used car to see David Estepp and the great team at Matt Castrucci.

Awesome staff, great cars. Go above and beyond to help.

Went to get more information on a truck we saw on the lot. Dealer said it was mismarked and wanted at least 1200.00 more than sticker price. No apology, no explanation, nothing. He said he wouldnt buy anything from this place himself. That really tells you something. I would give a negative star if it were possible. Buying a car is stressful enough.

Jason M is a great salesperson. He went beyond his role to find the perfect car for us.

Maybe don’t advertise something thats not on the lot then give a run around about it

My car was towed into the Kia service center. The first week it was there I got the run around, it had a recall on the engine. They were short staffed and backed up. It wasnt till I asked to talk to the service manager that I got answers. Going into the second week with no car I got a call on Monday, they ran a test on it that failed and were waiting on Kia to ok a new engine. I heard nothing else till I called Friday and was told Kia denied the failed test and wanted it ran again. They ran the engine test again it failed. Kia said run it again. Low and behold the third test past. My car that died and left me stranded on the high way had a computer issue that took 2 wks to figure out. I was told my car was fine I could pick it up, it would be washed and was inspected. I left the car lot with a car that was not washed and had a low tire light on. I will not be doing any more business with Matt Castrucci. 2 wks with no car is ridiculous.

I had a great experience buying a used car from Matt Castrucci’s Auto Mall. Salesman Ronnie Crain did a fantastic job showing me the car I was interested in buying and answering all my questions. The price on the vehicle was very fair and there was no pressure to make a purchase. I highly recommend Matt Castrucci’s Auto Mall. Be sure to ask for Ronnie if you want a great used car!

Service was excellent as usual. I always leave your service with great comfort and satisfaction!

Salesman flat out said they didnt have what I wanted. I said yeah, I already saw one. He then said no, it doesnt have 3rd row. I then showed him the 3rd row seats and walked away. Guess you dont want a sale.

I have been getting my oil changed since I purchased my Kia in 2015, I can honestly say they are always great with customer service until Penny showed up. Now I dont usually say this as I work in retail and seen amazing customer service from all, but Penny stands out! So personable and real. Not that others where not but she knows customer service and apparently cars!

My experience at Matt Castrucci Nissan was very good. I was treated professionally, and they explained the whole process from checking in too checking out was seamless. I definitely will continue servicing my car with Matt Castrucci Auto Mall.

Morrie got us into exactly what we asked for at the price point we were at. Good variety and good customer service.

Derrick was great. They will work with you and get you the car you want out of the largest selection Ive ever seen in one area. This is a legit auto mall. Thanks for everything.

Ive relied on the Castrucci Honda service team for 5 years, and haver never once been disappointed. Professional, efficient, and dependable.

Great staff, I bought my new car there on Monday. My salesperson, Cathy was particularly helpful. She went above and beyond to go to bat for me. Its the second car Ive purchased there. Im very happy with my purchase! #Honda

HORRIBLE CUSTOMER CAREI bought a car from Matt Castrucci used cars a couple of months ago. I was never offered a CarFax, but after I bought it I noticed signs of a previous accident and body work. That is fine, a deal is a deal. However, a couple of months passed and my bumper popped off while going down the highway.I contacted them and brought my car in to look at when their body shop guys where there. After much confusion as to why I was even there, they finally took my keys. I was offered no loaner, no ride home, and no place to wait so I UBERED back to my house. I was sure they would see the body work they had done before and fix the issue.I was contacted right when I got back and told that I had been in an accident and it wasnt their problem and they wouldnt fix it (Pictures attached to show no signs of accident). I then had to UBER back to get my car with nothing to show but a lot of wasted time and money for dealing with these true to life Used Car Salesmen.I would seriously caution anyone from giving their used car lot a thought at all. I will update this post when I hear back from the Better Business Bureau and Ohio Attorney General Consumer Protection Agency.

A routine oil change and cabin filter replacement, it was completed on time including a courtesy car wash. No additional work was recommended and they went over the safety check, very courteous service all around.

So Ive never bought a car through financing and today i almost gave up because it terrified me worrying about costs, if a car is worth the financing, and lastly... going to a different dealership yesterday called jeff wyler Chevy and they almost got me to purchase a trax for $14,000+ that had no floorboard in the trunk and a chipped windshield where they were going to charge me extra to put a floorboard in it making it seem like i only had two options...but i remembered talking to this sales guy named andrew gooder who never pushed me to even come in after id initially contacted him two weeks prior and he just seemed...nice...so i called him and asked if he would talk to me about vehicles and if I had any other options because I didnt know what I was doing. he said sure come on in. I told him that Ive been trying hard to rebuild my credit because I dont really have any and throughout the whole process he treated me like I was the best person ever which was completely opposite from my experience the day before and I felt like I mattered. long story short I ended up buying an $18,000 car that I LOVE. They were detailing it and I was outside playing with my kids and waiting...and I looked in to show them the car and he was actually washing the car himself to help with the guy doing it because we had been there for a while...who does that? I cant even thank him enough for everything...most importantly...for making me feel like i mattered because Ive been trying so hard to get my credit up there to eventually buy a home. anyways if you feel like me try going to this guy because he was just honest and good.

We always find what we are looking for and at a price we can afford. This is the third car we have bought There. Hugh inventory, why go anywhere else? Great sales people!

Guys were super friendly, but I feel as though some terms and extra services added to the cost of the vehicle werent discussed as they should have been.

Good brakes bad had to replace, rotors needed replaced but all is done and good for while

Great service honest assessment of your vehicle needs without the hard sell on items not really needed.

Great customer service and service was performed in the time I was told.

Always amazing customer service, I wouldn’t take my car anyplace else. Waiting room needs some work especially during this pandemic. Too small and it’s very difficult to stay 6 feet away from others.

Tony took great care of us at Kia

This place has a lot of inventory and knowledgeable people

Great service...Great salesman!

I really did think this was a good dealership because I have a friend who’s gotten multiple vehicles off of this lot and they’ve been great solid vehicles. However.. I just purchased a 2008 Chrysler Sebring convertible off the used lot and I haven’t even had it a month and my engine has already blown on me. I tried calling to talk to someone and my phone calls weren’t returned. & now I’m still waiting on my title in the mail so I can take this car to the junk yard.. just called them about it and they still haven’t sent my title out so now I have to go pick it up later this week.. but how can I pick it up when I don’t have a car anymore because I was sold a lemon! Would highly recommend that you people are very careful getting used cars off this lot!

The KIA dealership was a quality experience. We didnt purchase a car today and not pressured to do so, which we truly appreciate.

Great service and good people in Kia new cars dealership.

Very busy and very tight lot not very well to maneuver through

They cost more than the cars actual value

I have bought 4 vehicles here since the 90s. Good selection of used cars 🚗👌

Ive bought 3 cars from here over the years but this time I felt that I was alone looking for a car. Person attending to me didnt want to come outside or help me because of the temperature but overall this place does great.

Went to look at used cars. Been out there twice, on second visit at planned on buying a car. Wanted to drive the car and have a mechanic of my choice look at it. The salesperson wanted me to just go of their service center car inspection. Which I wasnt going to do. Then said I need to have Insurance to take the car on a test drive. Okay, I have insurance then I was told oh you have to have full coverage to drive their car. Long story short had the vehicle looked at by mechanic of my choice . Was two real issues with the car one being a safety issue other being a mechanical issue. And obviously they know this but instead they will still try to sell you this car for top dollar with this problem so it becomes your problem and not theirs. Didnt buy a car and plan on not buying any other car from them. I know its a used car but thats shady practice

The service department is second to none. Weve had excellent service for six years now!

Great survice

Great dealership and service department. You should check out the Castrucci Auto Mall. Plenty to choose from.

Great place. I had an awesome no hassle experience picking up my new Civic Si. Thanks to Nick Landers and the rest of the team for a great deal.

Got my last two cars there and love the service

Just bought an Odyssey here and Joshua Auvil was our salesman. He was super knowledgeable and quick to help us find what we wanted. This was a very good experience and we would highly recommend anyone needing a new vehicle here.

Awesome people.. Bought this baby

I went in for an oil change and rotation. Awesome customer service and I was able to head to the sales floor and test drive a new vehicle I was eyeing no hassle. Great job to the service team and the sales team at Honda

Service was complete in a timely manner! Everyone was very courteous.

I give the salesman 5 stars. Andrew was highly attentive, knowledgable and very kind.The dealership had oodles of cars but not so many in our specific price range. However, we do feel like we got a good deal - the right car at the right time for the right price. We thank the staff and management.The reason for the lower stars: this place is inaccessible for handicapped. Im on a cane and there were no handrails going up steps to the office. Once inside, the old style of open office - everyone hears your business - was in effect. The restrooms were down a flight of stairs. The office itself was not clean.The good news is that our salesperson said that the dealership is going to build new buildings. Im happy to hear that as I think it will create a better work atmosphere and a more professional sales space for the people working there (all of whom seemed very friendly).

Although we chose to buy our car elsewhere, Phil was the nicest and most helpful car salesman that I have ever worked with!

For one Ive got family that knows the owner Matt

Came in to look at some SUVs and was greeted by Andrew G. Provided us exceptional service and would highly recommend if your looking for a vehicle.He brought all the vehicles we were interested in together right in front of the dealership. Listened to what was important to us feature wise and was in general very friendly.If your looking for a used vehicle look no further.

Poor customer service. More concerned with online sales. My husband and I came with an exceptional line of credit and cash in hand but were treated like 2 kids who had never purchased a vehicle and because we were looking for me a work car instead of almost brand new they didnt seem interested in the sale. Definitely DO NOT GO!!

Great Dealer wonderful people.

Everyone was friendly and the work was done quickly.

Watch out for hidden fees, especially if you finance through them. They gave me an out the door cost quote, and then I find out later that they added $250 for the finance fee. Shouldnt that be factored in the out the door cost? Thats why its called out the door- its the total of everything. Other than that, I had a decent car-buying experience.

Great place to buy a used car and great service. I have been buying cars here ( over 10) and yet to have an issue. They have plenty of selection and plenty of finance choices.

Matt Castrucci is amazing. Im so glad Im came to this dealership. I had a really great experience. The whole team is just so amazing and there for you. They were with me through every step of the way dealing with my total loss due to the tornado.John Allen is such a nice and genuine man.Im with Mazda for life now and John Allen will always be my go to when I get another Mazda on down the line.❤This dealership and their neighboring dealerships with Matt Castrucci honestly deserves a straight 5 stars.

My son recently had a car accident and we were anticipating a payment from insurance to purchase a different car for him. I did the research online and knew what cars were on the lot that were within our budget($4000) before we walked in. When I told the salesman what our budget was, he kind of cringed and said he wasnt sure what he would have for us. He did end up showing us a car that had just been listed and we were able to test drive it. The car sounded horrible but he kept saying that they would get it serviced so we could look at it again when it sounded better. My son seemed okay with this so I gave the salesman my cell phone number and he told me he would get in touch with me when something else came in within our budget. Again, they had other cars on the lot within our budget but it was obvious that they didnt want to show them. I understand that $4000 is not a lot of money to spend on a car, but its what we had and it would have been a cash payment directly to them. Its been a week and I havent heard a peep from the salesman and we were able to find a good car for my son that fit our budget. Dont go here if you only have a limited budget because its apparent that they only want the big sales.

I had a great experience with Andrew Gooder at Matt Castrucci. I had first visited a dealership in Vandalia back on Sunday and things were going good until it got to the point of discussing financing. I let that salesman know that I was already approved for car loan with Universal 1 credit union and that they just need a buyers order sent to them. The salesman said that he understood but he still tried to push their financing to me. After I left there I decided to go to Matt Castrucci to take a look at a SUV.When I got there, Andrew introduced himself and I explained to him that I was interested in the black Equinox they had. Unfortunately, he had just sold it to another customer. He had me take a look at the rest of their inventory and I test drove a couple of cars. I ended up loving a 2014 Certified used Kia Optima. When it came time to talk financing, I explained to Andrew that I was approved for a car loan with U1 and he immediately asked if I would like to have a buyers order sent to them. That made me feel appreciated. A few days later, I was able to sign paperwork and take ownership of my new car.Thanks to Andrew, this was the best experience I had ever had when it comes to purchasing a car. If you are in hunt for a good used car, I highly suggest that you take a drive and visit Andrew Gooder at Matt Castrucci Auto Mall. He and the rest of the crew will make sure you are taken care of.

The sales man that helped me was very nice and polite. Only reason they get two stars. My current review mostly relates to the business practices this dealership exhibits for new sales. This is MY experience!Remember they are here to make money, not be your friend at all.As a buyer with excellent credit, and the financial means, I went in looking for a 2021 Civic Type R. It so happens that one came in right as i was looking for one. The car wasnt even in the showroom when i looked at it, and was told price was MSRP. It wasnt the color i wanted, but after 48 hrs i decided it would do. When i called back, i was told it was now 2600 over MSRP, and the info mentioned to me before was wrong. (They will hustle and tell you every reason under the sun to justify it, remember, car still a car, buyer that CAN buy it = a sale, no matter how you word it). No reason to pay over 116% of the cars value.Anyhow, my issue is their inability to negotiate a price. My offer was 1000 over MSRP, and was denied with simply indicating the Sales Manager will let it sit there until it sells. Please remember folks, MSRP is always above invoice price (usually 8-10%). On top of that, manufacturer gives them rebates, incentives etc. They NEVER tell you this of course, they rely on your ignorance in order to make the most money. THIS IS NOTHING NEW. Any way you slice it, they will make money of course. But on top of this, i was asked days later if i gave them any further consideration. Seriously? I declined their asking price, they declined my offer as mentioned above, and still think im interested after we parted ways?Luckily, a dealer in KY had the exact car i was looking for at MRSP!! I did not have to compromise on any of the things i wanted. Funny how the dealer that gained my sale indicated that they sell at MSRP because the dealer owner thinks markups are not right.Comparing my experience between these two.... night and day! They loss my business.... like they care anyway.

Brandon was polite, efficient and very helpful!

Charged diagnostic fee for warranty issues that we paid extra for and then tried to charge 4x amount for service, took elsewhere saved a ton of money! Tires and transmission flush $1600.00, I’ll take it elsewhere! Also warranty to cover loaner vehicle! No, they said Covid-19, so had to rent a car too! Go Elsewhere if you Can!

Door says open til 6pm on sat but no one around at 540pm

The best car buying experience around! I have purchased two vehicles from them and both have treated me so well! The staff was extremely helpful as well and was able to assist with questions I had after purchasing. I will be buying from them for any future vehicle needs and would recommend this company to anyone looking to purchase a new car!

Bought a used car that unfortunately had an issue with paint a few months after purchase. The used car team lead by the general manager, Jamie Brown, were outstanding. Extremely pro-active, attentive, and work with me to get a resolution. I highly recommend them, and they definitely have earned a returning customer.

Good service and pleasent employees.

Always great service

Staff was courteous but when trying to rebuild credit after bankruptcy was told they can’t help even though google search ranks them higher for bankruptcy repair. Very unsatisfied also will do business with someone else in the future after credit has improved

Absolutely the best in Service and people. Went out of their way to take care of a bad tire on a late Saturday. Bought a KIA new two years ago. Great car and service.

Great salesman Corey. He was very accommodating for my needs. Got me in the vehicle I wanted, fast financing and at the payment I wanted. Great service!

S P E N C E R is the man! If you want to work with an honest, helpful and friendly salesperson, go see Spencer- you wont regret it. Great guy!

Prefer to go to Castrucci now than a local garage, even for oil changes

Overall experience with this group (Jaimie, Tim and Andrew) was fantastic. There was constant communication and follow through. They found the car within my budget in a few weeks. The close was simple and professional. If you are looking for a used car, I would definitely have this group as one of your options.

I recently had a great experience at Matt Castrucci Automall. I was helped sooner after I arrived, and the salespeople were knowledgeable and helpful; nothing was ever pushed on me. I also felt like I got a great deal on my new car, given all the research I did beforehand. I have already had a follow up from the dealership, which is much appreciated.Bravo to this dealership!

Needed to find a well priced used car. They had great selection and great prices. Our salesman was Taylor Hutzel and he was wonderful. He really took time to care for what we were looking for rather than selling us something we didnt need. We have a young baby and he was very patient and understanding. If you are going in ask for him he was the best! May be back soon for a new car because of the great service. Thanks guys!

I purchased my car yesterday and checked my out the door price with the Kia Sales Manager. However when I arrived home and checked over the numbers The price that I was quoted for a final price was increased slightly, I was charged the Document fee that the Coughlin Kia in Columbus said that they do not charge because it is just a way for dealerships to add more profit and of course without being told I was charged the extra $250 fee. I was also charged a finance fee of $195 which was never disclosed. I didn’t want to go the finance route and only did so because it was the only way I could get the $3,500 rebate being offered by Kia. Hidden fees tend to often frustrate customers. In total I was charged $506.32 extra.

Very friendly staff, ready to help and find you the right car ur looking for at a good price. Seamless buying experience.

I had a horrible experience the salesman there basically ignored me when I was looking for a new truck. I looked at their inventory online before going. I showed up and the first truck that was similar to the one I was looking at was not the correct one. So the guy basically sits me in front of a computer while he goes back to his office and says take a look at our inventory. I told him what I was looking for and he basically shoved me in front of a computer to look myself, that’s his job if I’m there, to show me what they have.This is while there is like 3 other sales people sitting around doing nothing. I found the one I was looking for and figured out what the deal was they had the mileage listed swapped on the two trucks because they did look similar. I asked to see that one and the guy basically acted like I was interrupting his entire day. I decided to take my nearly perfect credit score and large down payment to interstate ford where I walked in told the guy what I was l looking for and he came back with the perfect truck, low mileage, perfect shape and a great price.

Not very helpful at all

Tony was very knowledgeable.

Excellent showroom, fun to browse. These guys have made excellent deals for me on two excellent Hondas.They also gave me great lessons on the toys in the car.

We always buy/lease our cars here. They have a great inventory. Dave Estep is the sales person we always deal with. He has a wonderful personality and works hard to get us the best deal

Offered me a ridiculously insulting amount for my car in trade.. Thank goodness for carmax down the road who gave me a fair price and I didnt even have to buy my vehicle from them

Avoid this dealership at all costs. They are refusing to uphold a warranty on an 8 month old car with the 7 year extended warranty. This place is full of crooks, dont trust them.

We received great help and sdrvice.

I have bought a lot of my Mazdas from them. When they wanna sell, you can get good deals. Service Dept is top notch.

Very good service dept. with reasonable prices. Congested area, but new complex being planned which should give them better logistics and reduce area congestion .

Have been here about a year ago, friendly no problem negotiating the price of the used vehicle I bought.

Good experience here! Very fast response time. The only thing is there is really no after office hours.

Love my new Kia soul I always buy my cars there nice people great deals

THESE PEOPLE IN THE SERVICE BAY ARE RUDE AND LAZY. NEVER TRY YO GO THE EXTRA MILE