My Wife and I worked with Alan Adrian and he was fantastic! Some follow up with the store manager and was great also 👍 thumbs up to this T-Mobile store.

Customer service was great! Ben O. (Manager) was patient and helpful.

Store manager Ben helped me get a replacement iPhone. He was patient and took care of technical issues and paperwork. Afterwards, I was able to phone him several times to tweak settings so I was back up and running 100% by the end of the day!

Excellent service and value

I have never had help from such nice guys as Alex and Ira at this T-Mobile location. They were pleasant to talk to, very helpful and patient with my learning process. I would highly recommend you visit this location for your phone needs.

Wanted to switch over had a few questions and the guy couldve cared less about anything I asked looks like t mobile is good on having my money 🤷🏻‍♂️

It was awesome the gentlemen were superb i would recommend it to everyone

I love this place. The phone service is great. The people are good to me.

Great sales associatesGreat customer service

Great customer service. They no longer carry my phone, but they was able to order my screen protector and have it delivered to me.

Was just at the Brown Street store last week to do a phone upgrade on one of my lines. The service was great! The team member that helped me was very kind and helpful and answered all of my questions. I would definitely recommend this store.

Best experience with phone sales! Jerel is wonderful and very helpful! I hope T-Mobile knows how lucky they are to have such a friendly, customer oriented employee! He not only knew the products, he also gets to know each customer so he can point them to the best product for their needs. I also want to give praise to the other gentleman, I believe his name was Nate, for being so helpful! Kudos to you both!!

Great support and help

I had found a phone in front of my house and took it to Brown St and they found the rightful owner in a matter of minutes!!

I switched to T-mobiles service from Virgin back in January and up until yesterday, the process had been extremely frustrating. The guys who helped me at the Brown street location were extremely knowledgeable and helped me get my service established the way I had originally asked. Because I had been overpaying, they also credited that amount back into my account. You guys are awesome, keep up the good work!

T moble always take care of the customers

You have iphone 11 $$

They unexperienced, and dont know what they doin.

I used to be a customer of T-Mobile but am now with Verizon. Mainly because of device options and over all service.I have had rude customer service at this location and so has my friend. Their employees seem to lack patience.I wouldnt recommend purchasing any devices here but if you just want to pay your bill then it is a good option.

I go to this location exclusively thanks to the excellent customer service provided by Danielle Arden. Im sure everyone else is great, but she works her butt off to make sure her customers leave happy.

Excellent service. Very friendly staff!!!

I visited the Brown Street store on Friday November 2nd 2018. They were unable to assist me with a nearly $400 billing error by T-mobile. They sent me to the customer service number (611) where I waited 2 hours and 21 minutes before being hung up on by the system (closing time). Two days later (November 4th 2018), I am still sitting on hold waiting after 3 hours and 32 minutes without talking to a representative.This is AT&T level service! Wow, can you possibly make it harder to correct an error from your billing department?Thank you for the $459.49 bill folks. Wanna answer the phone so you can put it back to the $78 where it belongs.Oh, and when your customer care team finds this post and demands that I tone it down, the answer will be no. It is a fair and honest appraisal of an appalling customer service situation.Update: They finally answered the phone at 3 hours 38 minutes and 15 seconds. Problem is (mostly) corrected, but I think it is time to look for a new phone carrier!

The owner Jessica was great in resolving an issue. Thank you.

This is by far the best tmobile location.... Wonderful people... Great customer skills... And we always leave with a smile

Very friendly and helpful employees. Fast service, I was in and out in no time each time I have been there.

This is the WORST store to go to if you need any type of assistance dealing with your phone. The ladies in the store do NOT know what they’re doing. Request a male for any help.

The staff one friendly at all wouldnt recommend

Absolutely loved the service here great people and in a good area alot better than other t mobile locations around dayton

T-MOBILE is the best but this store sucks .they love college kids with mommys & daddies credit cards buying what ever they want.working & older people get treated like a nusance. 😪

The price is good but the weak signal really sucks. If the poor signal continues Ill have to switch carriers.

The guy knew what he was doing, very friendly.

Scott was very helpful and listened to my concerns and helped resolve my issues.

Disappointed, information told in store did not match their actual policies. Was never told trade in was required for covering early termination from another carrier. Fees for conference calls as well. Short two months with t mobile and switching to another carrier

Service is great.

GenesisMonday 6

Very good

It works