Awful communication from dealership. Rude employees. Received car almost one month after promise date. I understand things come up and need fixed but we did not receive any notices about these bumps in the road unless I called to check on how it was going. Which is lousy customer service to be honest.We will never be returning to your dealership or even buying another Chevy.

The Older Gentleman who greets you as you enter and the Service Tech we’re really friendly and professional and was told just about everything I should expect before my truck would be serviced. I didn’t have to wait long either as I sat in the lobby and enjoyed a cup of coffee provided. Always a good experience at White Allen Chevrolet 👍🏻

Steve Bowling was great! I initially inquired about this Suburban after seeing it online. Rick (Sales Manager, I think) quickly replied, answered a few of my questions, then turned me over to Steve. Im glad he did. Steve is personable, polite, professional, and conscientious. Thanks for your help, Steve!

Took my truck their for a recall on my airbag, an a diagnostic to see why my check engine light was on. I picked up my truck only to see that the service airbag light was still on as well as the indicator light. So when I asked why was it on if the airbag was changed or replaced, it was like...you will have to pay for a diagnostic fee for us to tell you...cause their are other airbags in your truck...! So...im thinking like...if there was a recall...on airbags in my truck...and the service airbag light is still on then ...did the right bag get replaced...? Or did it get replaced at all...? And to top it off the dealership let me drive off knowing that if I got into a accident...that the airbags was not working properly. 😕...! I mean...its not my fault that the airbags was recalled and they should have looked into the situation with my airbags a little further instead of trying to charge me to see what was still wrong with my airbags..! A besides, any work on the airbag recall should covered...cause is a safety feature..!

Last time I had my vehicle serviced at White Allen, the fender looked like someone had been leaning all up against my truck. It was greasy, and had some minor scratches that I was able to polish out at home.I tried White Allen again this week. Once again, both front fenders (black truck) had grease all over them from a dirty shirt and hands. My door and door handle had grease around them, and my steering wheel felt dirty. I grabbed a tissue to wipe off my steering wheel and it was nasty dirty from dirty hands.Obviously White Allen is not using fender pads to protect the fenders and keep them clean, and the techs are not cleaning their hands before getting back into the vehicles.I take my foreign cars in for service, they cover the seats, place a paper on the floor, and I never have issues with grease all over my cars.

The team at White Allen were honest, caring and not pressure oriented. The process from start to finish was very professional and easy to work with. We traveled over an hour after trying to deal with local dealerships. We will definitely call White Allen in the future for our next vehicle.

Since the moment I arrived everyone was very friendly and have previously spoken with Collin and he was very nice, professional and everything went smoothly. Would definitely go back, again if I wanted to buy another suv.

I went in to have my oil changed and parking assist error message serviced. After waiting 2.5 hrs I was informed that I needed a module and that it would cost $415 plus the oil change, I agreed to it and signed off on it. Then they asked to keep my truck and that the module would be in the following day, I stated to them I needed my truck for work and could not leave it. After about three days I called concerning the module for no one contacted me concerning it. I was informed that it didnt come in with the orders. A week later I called to check and was informed that it was in. I made an appointment and brought my truck in to have it installed on Monday June 7, 2021, at 7:15am. At 11:30am I was informed that they installed the module and that I need another module that would cost $300 to clear the parking assist message in the dash, I declined and said no, for that amount is not what I signed off on. Had I known that it would cost $700 to fix the parking assist from the beginning I would not have had module installed, for it would had been easier and less expensive for me to have my stereo replaced with one with backing camera. Therefore, I came in with the error message SERVICE PARKING ASSIST and left out with SERVICE PARKING ASSIST on my dash and $415 less. I was robbed.

Steve Bowling was great. He answered all of the questions I had and he is really great at what he does. He went above and beyond to help me out and did most of everything I needed over the phone. He is a really great salesman and I will make sure if I know anyone looking for a car to go see him.

I received a letter in May about a recall for my Chevrolet 2015 Colorado. It told me to wait till I received another letter to take my truck in. I received a second letter in August that my dealership had the parts for the recall. I took it in, they kept it all day and said id have to come back because they didnt have the part. On the second visit, they had my truck all day. At the end of the day they had to keep the truck overnight to allign the front end. Then they said they had no rental cars available. I was thoroughly upset.

I have been to the service department three times within 34 days of having my 2018 Traverse. I heard a loud humming coming from the front passenger side, but only when I have a certain amount of weight in the vehicle. I expressed this to service department. After the first visit, they said it was my tires and they rotated them. After the second visit they tried to say it was the tires again. I even spoke to the service manager, Wes, who told me he personally rode in my vehicle, and did not hear the noise. I asked if them to gather a couple of people and I would drive my car so they could hear the noise. Upon getting to my vehicle, I couldnt understand how Wes was able to fit in the backseat of my car when its loaded with car seats. All car seats were still in tact, Wes lied straight to my face about riding in my vehicle, which shows me you can not trust their service department.Terrible experience.

The staff were friendly and supportive of my needs. They let me know they would give me a call when my vehicle was finished. They called me and had my car waiting towards the front of the lot. I will definitely be back for service.

Joey,Bo and all of the assisting Staff went above and beyond to find a vehicle to meet our needs. We had wonderful customer service and we cannot wait to return as a customer.

As far as dealing with car issues I had no problems with this Chevy dealer. I took my sonic in to have it looked at for a noise. I dropped off at 1300 and they had it back to me by 1600 the same day. While they could not find what was wrong with it (subtle noise, potentially costly repair) they did not charge me and said to come right back if the noise got worse so they could better pinpoint the issue. I forget her name but the lady I dealt with was super friendly and customer service oriented - thanks for making the experience as comfortable as it could be.

My audio amplifier went out and the dealership tried charging me $973.00 parts and labor. I went to the junk yard bought a factory amp for $7.00 bucks, installed it myself (4 screws) and walla works like magic. Pricing for automotive repair is outrageous. Don’t be afraid to look up repairs on YouTube and try it for yourself. After all I ended up saving $963.00

I have always had a great experience and good service. From the time I bought my truck to all the service appointments.

Jeff is an amazing service writer! Very efficient and on task.My whole experience at White Allen, from purchase to service, has been exceptional.

I made an appointment. I was met when I entered. Signed, authorizing service. Waited, in a nice lounge, for forty five minutes. Was told service was completed and shown to my car.Everything was done with efficiency and a friendly manner. Ill never be concerned again about having to service my car.

Kind courteous and willing to bend over backwards to get me a loan for my dream car. Overall great experience.

Everything was good as usual, from check in to finishing up. Very nice people. Gosh, means a lot. No Drama!

Did not keep me posted about progress with my car. Gave me estimate dates when my car would be ready but never informed me about my car after those dates passed. Called multiple times to check on my car and most of the time no one could give me any information.

GREAT DEALS ON USED TRUCKS! BUT THE SERVICE DEPARTMENT IS HORRIBLE! THATS WHY I GIVE THEM TWO STARS.

They mislead customers to believe a ‘loaner’ will be available instead of waiting HOURS for services to be done on ur vehicle! The website offers it…so why when we brought our car and had other errands to run prior to leaving for vacation we were told …We don’t have any loaners!!! Customer service sucks you should’ve called us ahead of time to let us know so we could’ve made other arrangements so we’re NOT waiting 2 hours for our vehicle to be done!!! YOU might not think this is a big deal but it is a very big deal!!!! Then….to act like it’s Not a big deal, having an attitude with US!!!! I will be contacting management first thing Monday morning!!! As we’re told no one is available today

Roger and Darnold were excellent to work with. The entire procees was quick, easy and efficient. Thank you

I brought my car in for a recall. They were very fast and professional about my repair. At other dealerships I have brought a car in for a recall and they have suggested several repairs in addition. White Allen Chevrolet does not invent ways to spend my money.

Very friendly and knowledgeable people. Worked on our truck immediately because we were on vacation and broke down. Highly recommend this place to anyone

Poor Service. Lack giving accurate honor information in a timely matter. No consideration of customer time and money. Difficult to communicate. Unavailability of technical or supervisor to talk with customer on specific questions about needed repairs. Poor customer service

They consistently are not doing what they say they are going to do during oil changes. fluids and tires for example, wont be filled.

Seem to be under new leadership?!? They are so WILLING to make sure my needs are met and understand that “I need my car”.

Alex Davis was very patient, professional, and thrilled to help me find the car that I wanted. He kept me updated every step of the way and made sure I got the vehicle I wanted. Very happy with the experience I had, and I received plenty of information to make me feel comfortable with my purchase

The best Chevrolet Store in and around the Dayton Metro area... excellent customer service. they took the time to ask all the right questions to assure to the correct answers

The people were awesome, asked the right questions, it was a very good experience

The entire sales team was great. Roger was very thorough in going over my vehicle. White Allen Chevy is awesome!

Did not keep me in the loop about what was happening with my car or parts that needed to be ordered and when they were due in.As a result i waited for my vehicle for almost three weeks with out a phone call until I called in.

Have had to take my truck to the white Allen body shop multiple times because of awful workmanship on their attempts to repair tornado damage. Now it’s been almost two years and I’m still dealing with issues. Other than dealing with Mr. Lee in the front office who has been amazing through all of this, the rest of my experience with them has been a train wreck! I don’t understand how such horrible work could be looked over on my vehicle. It will now go back for like a fifth time to have more wrongs attempting to make it right! 😡😡😡

Angelo and his team are great!!! Very personable and helpful. Hoping to drive away with the one I want but either way, its been a pleasure!

Collin and Nick were great.It was a fantastic buying experience.Highly recommend.

Really happy with the service and customer support. The car is amazing.. The employees are very helpfulIf anyone is looking for a car checkout Doug at white Allen Chevrolet

It was an excellent experience I was able to buy my very first car ever and I’m 50 years old so it was a very exciting for me Couldn’t ask for a better salesman he was very thorough with everything went over everything with me I felt very confident in my purchase

Never a problem very reliable people in the service department and used car department also

Customer service was great. I had questions and they were answered quickly and knowledgeably. Also recieved great help with trying to access the my rewards app...thank you

LEFT SCREWS OUT IN MY TRUNK AND DIDNT TIGHTEN THE WING DOWN TO THE TRUNK AND DIDNT PAINT ALL THE SCRATCHES ON THE BUMPER AND THE PAINT FEELS ROUGH ON THE BACK BUMPER...NOT HAPPY AT ALL WITH THE WORK.TAKING BACK TO CORRECT THE PROBLEM!

Everyone was warm and inviting! It was my first time there and they made me feel welcome and answered all of my questions! Definitely would rate them 5 star

They were all very kind and understanding of my situation. They gave me up dates on where they were at on fixing my car. There was no problems that they didnt solve and gave me peace of mine about my vehicle. I honestly could not have asked for better service and Ill definitely be coming back to them with any future issues.

My visit to White Allen was for an annual service on my truck. They were very helpful over the phone and told me I could get in the next day. Once we were done pre-filling out the paperwork The staff noticed that the next day had filled but offered me the following day which worked out well for both of us. The service was done promptly and even allowed me to have my wife call in the payment because I did not have a Visa Card on me at the time. Now I was going to use my usual sevice place Voss and even called to make an appointment but was informed that for an oil change i didnt need one. Once I arrived the service agent informed me I needed an appointment for my sized vehicle and it was going to be 2 weeks before I could get a oil change for my 3500 SLT Silverado. Thank you White Allen you did a wonderful job and I will return for my service from now on!

Great work. Easy to deal with the service department. Good customer service

Ericka was so nice and answered all of my questions. My car was checked and fixed in a timely manner and I really appreciate that.

Really good experience, enjoyed working with Steve, and love my new car! Great customer service

Will not be bringing my truck back to this service department. Have had my truck for 3 days already and plan on having it for another 3 days. This is after I’ve had already brought it in 2 other times and let them know about the problem in a span of 3 weeks. I’ve had to work out other arrangements to get a car from my parents for a couple of days to get back and forth to work, making it harder for all of us because we all have jobs to get to. The sales staff is awesome here so I’d definitely recommend buying your car here, but the service department has done nothing but make things harder for me. Everyone is nice so I’ll give them two stars but I don’t think this has been handled the best way. Not sure I’ll be bringing my truck back for any service here and not sure if the other two Chevy owners in my family will be either.

Everyone there was professional, kind and just all around good people. All my car care will definitely be conducted at White-Allen Chevrolet. Great Team in the service department.

Every representative greeted me with a smile and was very courteous the whole entire visit and my service was prompt

The collision center peeps are an amazing group of people. Excellent customer service

I was extremely disappointed in my visit at white Allen I was quoted one price and made to pay another on the time of the visit. I wasn’t even told what was wrong with my vehicle so I wasted money.

Other dealerships we went to within the week did not even come close to the excellent service that we received at White-Allen Chevrolet!!!

I paid for zebart protection gold and car comes back with more stains than ever also Angelo the said one time payment but that wasnt true would like a redo or refund

Jeff the service rep did a great job. He communicated well and was on top of it. Happy with the handling of the work they did. Thanks

The mechanics are very inconsistent. Each time there is a different notation about brakes, filters, etc.This time in particular they tell me I need to address my brakes. My brakes are only 2 weeks old. So I have a hard time having someone tell me that my brakes need work.Before this particular incident each time there is a different number rating on my brakes. The last time I was there for an oil change they told me I had 7mm left. The time before that it was 3mm.Also, they tell me that my car is fine. Then read the paperwork and it states that my head gasket is leaking. Another hard pill to swallow since this is a major repair.This is my last time using White Allen for anything.

They accommodated me in every way. I appreciate everything they did for me.

They did an awesome job! Darold Gantner was very informative and helpful, and he made sure that all of my questions were answered. He also worked extremely hard to get me the model of the vehicle that I wanted, and I greatly appreciate that. Steve Bowling did an amazing job when it came time to take me through all of the features in my new car, and answered every question thoroughly! If I could select 10 stars, I would! White Allen Chevrolet went above and beyond and Im so thankful!

Absolutely worst experience Ive had service related in the 2 years that Ive been living in Ohio. First of all Im getting a service done that Ive gotten done before at another Chevy dealership so I know what I should be getting charged. I needed a new key and they told me the price was going to be around* $74+ labor which I already knew from past experience, and they ended up charging me $125+ labor for that key! Almost double the price! And they wanted me to pay for an extra key because they said they couldnt program it with just one key but Ive already gotten a new key made from VOSS Chevrolet before and they did it with one key just fine so at the end of the day they still charged me for that extra key they wanted me to buy unnecessarily, telling me that my bill was going to be $285 because of that extra key and at the end of the day they ended up charging me $282 and didnt even give me the extra key. Money stolen! On top of that my service was supposed to be the first one in the morning at 7:40am and they called me at 9 to tell me about that scam they were trying to pull to make me buy another key and after that they said the car should be done in another 30 minutes to an hour! So I went back home and I had to call them back at 1:30pm to ask about my car because they never called me to tell me my car was ready. Never ever ever ever going here or recommending this place. Big fat thumbs down. I rather pay extra for a tow or drive further to VOSS Chevrolet where I know Ill be getting honest service and not have my money stolen.

Although they are very nice and gave me a free gift my free gifts doesnt work and I tried to call their phone and they do not answer

Not honest people! My Wife came in for a warranty covered oil change. They came and told her she needs a new shifter, she didnt know any better and said ok. The car is under warranty for things like that, but ONLY if its done at the dealership we bought it from.They knew that; my wife did not. They are dishonest, and will take advantage of you if they suspect they can get away with it. White Allen Chevrolet, youve lost a lifetime customer. And for what? $400? I hope it was worth it.

Joey Overholes was absolutely fantastic to work with, he even took the time to find me a better loan option than the one I had arrived with.

I found a truck from them on cargurus and within 5 minutes of emailing them Glenn called me to talk details and answer all of my questions. A week later I came in and they worked with me so perfectly. The didnt low-ball me on my trade-in and got me on the road fast. Glenn is an awesome dude and they made my first car buying experience (from a dealer) an awesome one. Thanks a ton guys.

As usual White Allen has exceeded expectations. Alex, Keith, and Roger are phenomenal. This is our 4th vehicle from White Allen and we will continue that trend in 3 years when our lease is up.

Friendly knowledgeable staff. Was in and out in no time.

As a whole your service department was OK, the one bright spot was the intake person was pleasant an cordial! Upon picking up my vehicle the service was lackluster and not very pleasant. I went to the sales floor to discuss a offer concerning an text I receivedconcerning your interest in my car but, was met with a cold shoulder, no one every approached me so I left without being helped.

Everyone is so helpful. Steve is very knowledgable about the vehicles and leasing options. Makes getting into a new vehicle super easy and worry free. Thanks White Allen!

Hi, I worked with Randy mostly and Roger was the salesman. I think they did a great job and was very professional at their job. I will recommend your dealership to my friends looking for a car for sure. Thanks Lewis Damron

When we arrived we were taken care of wright away and given a ride to lunch. It was a great time.

Would give it a 0 if I could. Went there to redeem a lottery ticket and it said I won 5000$. Went there to tell me that I didnt in fact win the prize I won a mini speaker, and then tried to sell me a car. I told the man I didnt want a car yet he kept pushing it. False advertising and they cheat you out of a car!

Received a “King of Cars” prize mailer from this dealership, which is not technically illegal, but a super shady practice that preys on people using deceptive marketing tactics making them think they’ve won something.I used to get my car serviced at White Allen Honda, but will be taking my business elsewhere.

I paid for a diagnostic for my car and when I refused to have White Allen to fix it I was told what was possibly wrong with my car. I had to call management to see exactly what was wrong with my car which was what I initially brought my car in for! I was very disappointed in how I was handled and I don’t know if it’s because I’m a woman but it wasn’t right!

Work with Alex talk to him over the phone great to work with had paperwork done when I arrived was in and out really quick great guy to work with

GREAT Customer Service!!! Special Thanks To Tracey For Helping Me Bring My Car Back To Life

Roger Daniel my salesman was SUPER!! Since I lived an hour away, and the Rona virus most was done over the phone. Roger sent videos of a couple of 2020 Chevy Colorado 4x4s. We made an appointment to test drive one of the Colorados. When we arrived truck was sitting there ready to test drive. Roger also had a table set up outside because of my compromised immune system. We took the test drive and both of us really liked the truck. After test drive Roger went over every option on truck and explained how to use it. We decided to purchase truck, sales manager got all of the paperwork ready and brought it outside for my safety. This was the most pleasant buying experience I have had buying a new car. Roger was very knowledgeable about the vehicle and very helpful. Wish all dealership salesman were like Roger. We havent had a chance to drive the new 2020 Colorado Z71 much yet, so hopefully we can in the future. Thanks again Roger! Linda and Alan Green

The gentleman that serviced my car was nice, receptive and courteous . He explained procedure that would be done and confirmed my request

Friendly Staff. Even when very busy Tracy was attentive to my concerns. Kudos!

This is an amazing dealership!! Collin was very helpful and had the answer to all of the questions I had! Would 100% recommend this dealership to anyone looking to buy a new or used car!!

The service was great, but the wait time was longer than I had expected.

Had my car for 5 days just for a diagnostic. After having to call numerous times to get any information on my vehicle on the 5th day I finally said forget it and went up there, just to find my car still sitting in the exact same spot it was on day 1 and still untouched. My service advisor “Tracy” was very unprofessional, full of excuses and was just straight up rude for how she acted like my issue was no big deal. Will never bring my car to get serviced here ever again.

Only 1 issue. Service was great, quick. But, the floor paper and plastic cover over driver seat remained. Should have been removed by W-A workers.

Great customer service, the entire White Allen experience has been amazing.

Collin McHugh is an amazing car salesman! He is very knowledgeable and professional. I would recommend him to anyone in need of a new car!

Friendly and got my truck back at a timely manner

Thank you Wes for helping me with my search for a new vehicle. See the service manager Wes Hilderbran or Tracy Lorenz for all your service needs, they are both very knowledgeable and eager to help. Thank you both.

Two co-workers said I should see Alex at White Allen Chevrolet. I had a truck in mind. I took a quick look (knowing already it was the vehicle I wanted). Alex asked about a trade. I told him about my trade. I left the dealership. I went home. Within one hour of meeting Alex I received a text. Alex already had numbers worked up on the new truck. The following day I drove the truck just to be sure. Within two hours of driving the truck I had my vehicle. Everything from walking in, finance, etc. was great.Cant say enough about White Allen. I would definitely recommend them to anyone in the market looking for a new car.ThanksMike

Everyone was friendly and made the car buying experience enjoyable very happy with my experience at white Allen

Had an amazing buying experience!! Dan Wenger our salesman used his many years in the business to both artfully manage the deal at the same time making us feel as if we were valued friends and clients! Justin Keen offered us the most stress free financial experience we’ve ever had!! Hands down the best buying experience!! If you’re even remotely thinking of purchasing a new or used vehicle, do yourself a huge favor and call Dan at White Allen Chevrolet and you certainly will not regret it!!!

Friendly honest and quality work!!

We had a genuinely good experience at White Allen, which is not a review I ever thought I’d give of a car dealership! We stopped by to test drive an Equinox and wound up buying it the same evening. Keith and Alex were great to work with - very transparent, which is always appreciated in this process, and knowledgeable about our options. They also had us in and out in a timely manner, even with the financing process. I think we walked away with a great deal, and we feel good about our purchase. We will definitely be returning customers in the future!

I brought my vehicle in to the collision repair center. I had to have the door replaced and the door that they put on it has paint transfer and a couple dings itself. I thought I would get better quality taking it to the dealership and I was underwhelmed with the work.

Everything was done on time and I wasnt kept waiting longer than I needed to. I was also told of things to look out for in terms of my car, and I was told the meaning of those things. Great experience.

Very poor customer service and ruined my paint job on my truck. I would not recommend. The gm Jd Clark was rude and laughed how they messed my truck up. I gave them the opportunity to fix it and they made it worse.

I had a great experience in finding the perfect car I wanted. The salesman that helped me was very informative and did not pressure me at all. His name is Vaughn Hackett. I live in a senior retirement center with over 150 people and everyone that has seen my car asks me where I got it. I told them White Allen Chevrolet and if they go there to ask for Vaughn Tackett. I would definitely go there again if I ever need another car.

Absolutely amazing place to purchase a vehicle. Our salesperson Zack knows what hes doing, he got us the exact price we were looking for. Monthly payments were spot on. Friendly service and in and out process!!!

White Allen service department is amazing and always very helpful. Wes Hilderbran always does a great job! Highly recommend.

White-Allen has been by far the best car shopping experience I have had to date. They exceeded all of my expectations. Joey and the entire staff were extremely helpful. Ill definitely be doing business there for the foreseeable future.

Everyone was very friendly & helpful, especially Jesse (service tech).Service was performed quickly & efficiently.

Theyre helpful and professional.